Outstanding Service from Tom at Ace Appliance! I called Tom, the owner of Ace Appliance in Sunnyvale, late Tuesday afternoon about a refrigerator that had stopped cooling. We discussed the symptoms, the troubleshooting I had already done, and the possible causes. Tom asked excellent questions and clearly knew my GE Profile refrigerator inside and out. What impressed me most was his willingness to take the time to explain the possible repairs, their costs, and whether replacing the refrigerator might make more sense. He was knowledgeable, straightforward, and genuinely helpful in evaluating the options. Even better, Tom rearranged his schedule to come out first thing the next morning. He arrived as promised, followed the diagnostic approach we'd discussed, replaced the failed inverter, tested the compressor, and had the refrigerator running again in about ten minutes! His pricing was very reasonable, with a standard service-call fee plus the replacement part. Beyond the repair itself, I particularly appreciated his insight into appliance reliability, repairability, and the trade-offs involved in buying a new refrigerator. Spectacular service from start to finish. Tom is extremely knowledgeable, professional, responsive, and a pleasure to work with. If you need appliance repair, I highly recommend calling Tom at Ace Appliance. He'll give you an informed assessment of your options and what it will take to get the job done. Five stars, without hesitation! read more

Outstanding Service from Tom at Ace Appliance! I called Tom, the owner of Ace Appliance in Sunnyvale, late Tuesday afternoon about a refrigerator that had stopped cooling. We discussed the symptoms, the troubleshooting I had already done, and the possible causes. Tom asked excellent questions and clearly knew my GE Profile refrigerator inside and out. What impressed me most was his willingness to take the time to explain the possible repairs, their costs, and whether replacing the refrigerator might make more sense. He was knowledgeable, straightforward, and genuinely helpful in evaluating the options. Even better, Tom rearranged his schedule to come out first thing the next morning. He arrived as promised, followed the diagnostic approach we'd discussed, replaced the failed inverter, tested the compressor, and had the refrigerator running again in about ten minutes! His pricing was very reasonable, with a standard service-call fee plus the replacement part. Beyond the repair itself, I particularly appreciated his insight into appliance reliability, repairability, and the trade-offs involved in buying a new refrigerator. Spectacular service from start to finish. Tom is extremely knowledgeable, professional, responsive, and a pleasure to work with. If you need appliance repair, I highly recommend calling Tom at Ace Appliance. He'll give you an informed assessment of your options and what it will take to get the job done. Five stars, without hesitation! read more

Kitchen Aid - built in Microwave Repair. Second time using Ace in many years. Our microwave needed hinge replacement and a new turn-table motor. Communicated with Tom/Valerie over email. They ordered the parts and scheduled an appt within 2 days. Top notch service and everything works as new again. Thank you Ace read more

They have this one guy. Monte. He knows everything, deep knowledge. He can tell from the link accumulation in the door the vent ducts need cleaning. Less than 5m to diagnose broken knob. Deep knowledge; beyond the youtube videos. Years of experience and he thinks about why. Would be a killer car mechanic. Appliances too easy for him. read more

My family has relied on this service for literally decades. Just recently they were my go-to for a clothes washing machine issue, or what I believed was the machine's issue. After Ace diligently tested everything and using acquired knowledge identified the source of the actual problem (the washer was not at fault). Though the technician spent ample time diagnosing it, charged only the standard dispatch fee (money, well spent!). read more

Terrific people. I have been using them for many years. Honest, professional, reliable, and reasonable. I highly recommend them. read more

We had Ace service our Maytag gas dryer. Valerie responded quickly to an email requesting service and we were scheduled for a few days out. They were then able to come out one day earlier, which worked great for our schedule. Tom came out, diagnosed the issue quickly, explained the situation and the cost for repair. He even took a few minutes to show me the inside of the dryer when he had it all apart. He was friendly, professional, and clearly knew what he was doing! I'd highly recommend their service. read more

After almost 3 years my same dishwasher that was serviced by ACE had a minor issue. I contacted Valerie over the weekend and she got me an appointment first thing Monday morning. Tom promptly showed up, detected a stuck object in the drain that caused the blockage. He fixed and tested the DW unit. On the way out, Tom also had a quick look at my Thermador cooktop and provided few tips. With a basic house visit fee charged our DW was up and running again. Many service providers these days ask you for a Yelp or Google review. I never see that from ACE. They never ask you for a review, this is a sign of a great service that prompts the customer to write a review themselves. Very reliable service and I would come back to them. read more

The spring on my microwave door broke. I called Ace and they were out the next day. The repairman changed the spring and said he thought they had some bad springs. There was no charge. While he was there I told him about a problem with my washing machine. He looked at it and did a couple of things. Again no charge. I was very surprised and impressed. I certainly don't expect that everytime (and shouldn't) but Ace is going to be my "go-to" appliance repair from now on. read more

They are one of the consistent and customer friendly repair company in the valley over many years. Have used them on various occasion to fix gas range , refrigerator etc. they are courteous & professional in every interaction with customer whether it is scheduling , estimate or actual repair. Service is top notch and they stand behind their work. Highly recommended read more

Long overdue ... have had to use them several times over 20+ years. Fair, professional, and REASONBLE!!

Great service from Monte. He did an excellent job fixing my washing machine. He explained everything and was real nice. Would ask for him again if I ever need help again. read more

I initially called Ace Appliance as I'd used their services many years back and was totally satisfied. When I reached "Valerie" I told her I had an Old G.E. large capacity gas dryer from 1980, that quit turning last week. Last time the drum stopped turning it required a new belt, (approx. 5 yrs. ago) and I used a different company (M&R Appliance) who used a "Generic" belt, although it was the right part number, but it just stretched and no longer turned the drum. Tom showed me the loose belt and then told me the belt that was just ordered turned out to be wrong due to internet information being wrong. I consider myself very lucky that he happened to have a real Maytag brand belt, which was the correct belt, compatible with my G.E., in his truck. Felt like a miracle; especially since my drum is so large. Tom is phenomenal, he explained so many things, showing me the old belt and told me my dryer is still a very good dryer and the motor works fine as well as other parts. Not only did he fix it, but he took time to explain things that were important to know. Do not hesitate or check other companies if you are seeking a reputable company with competency, honesty and ethics and affordability! Since my repair was done in under an hour, I am truly impressed! I paid cash as they give a discount. read more

Ace Appliance Service - 1980 G.E. gas dryer - Appliances & Repair Near Me

Tom from Ace Appliance Service was truly a 5 star experience. Came early morning with a smile and diagnosed / fixed / tested our microwave with a "shorted capacitor and dead fuse" in 10-15mins. Left like a super hero. Thank you so much! read more

Excellent service at a very fair cost. Based on describing our Maytag dishswasher issue over the phone, Valerie at the office scheduled a service call within days. Tom came out, diagnosed the part to be replaced, ordered it, and was able to return to install the replacement part in a few days. Very satisfied. read more

I've contacted a few other applicants services but Ace is the best of em all. Very easy to setup time and I appreciate the flexibility and communication. When they came out to service my dishwasher it was quick but efficient in diagnosing the problem. Even though there wasn't any repair done, I still value his opinion and explanation of the issue and how to move forward. If I have any other issues with my other appliances I'm definitely contacting Ace first. read more

I do not usually write recommendations on line. However, Tom at Ace Appliance truly deserves our 5 Star rating. He is very honest, trustworthy, and sensitive to the customers needs. The pricing for his services is amazingly fair and reasonable. His office support person, Val, is super efficient too. She schedules the appointment as soon as possible, and informs you of Toms arrival time. They both are very pleasant and friendly. What an awesome team. We have been working with Ace for many years and HIGHLY recommend them. read more

Great customer service, very reliable and friendly staff. Highly recommend for appliance repair!

I've used Tom's services for almost two decades now for fridge, dishwasher and cooking range repairs. Very satisfied and recommend Ace Appliances without reservation. I have also used his and Val's recommendations on replacements for old appliances. Finally, I've learned a lot from Tom about taking care of appliances. My one fear is that he's going to retire one day :( read more

I have had some bad experiences with appliance repair, so I am always reluctant. Our microwave started tripping the circuit breaker. It is an over-the-range unit so getting a professional by makes more sense than just buying a new one. (Plus I hate the idea of throwing out appliances ...) I never got his name, but the gentleman showed up, explained the problem, replaced a door switch, explained that all microwaves these days are made of cheap stuff that fails frequently, but hopefully the new switch buys us a few more years. Just under $200 and around half an hour to hopefully extend the service life of our 4yo $400 microwave by a few more years. I'll definitely be calling them for the next problem. :) read more

Our microwave stopped working with a "door" error message. The error message went away, but the microwave still didn't work. I called Ace on Wednesday afternoon; Valerie said they could be here on Friday and called back Thursday afternoon to confirm the time. Tom was here on time, disassembled the microwave, found the problem (a fuse, not the door!), fixed it, and reassembled everything - total time, a little over 20 minutes including explaining things to me. $40 for labor, $4 for the fuse, and $110 for the service call and I have a working microwave again. I'll use Ace the next time I have an appliance problem. Highly recommended. read more

Very happy with this company. Valerie was responsive with booking and confirming an appointment. Tom came on time, quickly diagnosed my Bosch Dishwasher problem and had the part on his truck so he could fix it immediately. Start to finish took an hour and Tom was neat and careful so no damage to my wood floors and cabinets. Highly recommend. read more

We called Ace Appliance Service to assist with our washer/dryer stack, Val took the call from my wife and scheduled Monty to come out, he arrived a few minutes early to the time window we were provided and waited to come knock on our door. He diagnosed the issues, we needed a new component for our stack, he ordered it and came back two days later to install, he also unclogged our dishwasher, gave us some helpful advice to avoid any clogs in the future. Monty is very knowledgeable and we would highly recommend Ace Appliance Service and their team for any repairs or maintenance you need. read more

Called Ace Appliance Service because of a problem with our refrigerator's water dispenser and ice-maker. It was very easy scheduling an appointment with Valerie; in fact, she called back to move up our appointment when they had a schedule opening, which we were happy to accommodate. Tom arrived on time and quickly diagnosed the failure. He didn't have the part with him, but picked it up and returned the next morning, arriving as scheduled, and replaced the faulty part. He worked quickly and carefully and had our refrigerator working again in about 20 minutes. He also checked and corrected a couple of other minor appliance issues while he was here. In addition, he gave us some excellent advice about things we could do to help maintain our appliances. We will certainly call again for any future appliance repair needs. Definitely a five-star experience. read more

My latest service request from Ace was for a malfunctioning Kitchenaid combination wall oven. Valerie was really helpful with scheduling the service call. Tom arrived as scheduled and thoroughly analyzed the problem and gave helpful advice. Tom has helped me with numerous appliance repairs in the past. He is knowledgeable, helpful, courteous and does great work. I highly recommend Ace Appliance Service. read more

I have found my new favorite appliance servicing business!! Valerie always picked up my calls promptly and didn't try to jerk me around about pricing or timing. When she said she'd double check the pricing and call me back shortly, she ACTUALLY called me back unlike SO many other businesses that just leave you hanging. 10 points to Valerie! And I don't mean to put the pressure on Tom but you guys, he left my dishwasher and kitchen looking better than when he arrived! While he was realigning the dishwasher feet and the whole thing itself, he pointed out that the previous floor installers had incorrectly propped up my dishwasher with a piece of wood. So Tom went and adjusted the dishwasher so that it would stand up on it's own feet instead! Then he also adjusted it so that the dishwasher sat flush with my cabinets instead of sticking out like it had been before. You know, I had become so used to these things that I didn't even it could be better! And trust me, it looks really nice now. And works well too! :) Thank you to Tom and Valerie! I don't wish more broken appliances upon myself but I do hope to work with them again soon, hahaha. read more

ACE Appliance Service is absolutely stellar. Monte was my service technician. He was friendly, knowledgeable and professional. My Whirlpool Duet was displaying E01 and F08 codes which indicates a water level problem. Monty came three times to our home - once to diagnose the issue, then to replace a valve and then to replace a secondary valve. We were only charged for that initial service call. So incredible. I love my washer and am so glad not to have to purchase a new one or add this one to landfill. Thank you, thank you, ACE Appliance and Monte! read more

A+ The initial consultation was delayed by a full week due to their full schedule. But the service I received from Tom was top notch and thus I've gotta give Ace Appliance Repair an A+. I have a 2007 model year Bosch dishwasher that recently shut down during the beginning of the wash cycle. Long story short, it turns out the motor was faulty (it was supposed to operate on 2 different speeds but one of the speeds wasn't working) and this caused the wash cycle to shut off way too early. It took a few tries but dishwasher repairman extraordinaire Tom was able to figure out which part was broken. After he ordered a new motor, he came back and installed it and now I have a perfectly functioning 14 year old dishwasher! It's impossible to order a new Bosch dishwasher right now due to supply issues so we are extremely grateful that he was able to fix our older one. read more

Wow - these guys were great! I called and got a next day appointment to check our leaky dishwasher. Monte arrived right on time and had the issue resolved in a half hour for a reasonable price. Much nicer to work with than other appliance repair we've used. I'll definitely reach out for service the next time we need it. read more

We have worked with this team several times for appliance repair needs over the years. They are honest, knowledgeable, very reasonably priced and always a pleasure to work with. read more

The Technician who came out to fix a Whirlpool Dryer and a Kennmore Dishwasher was excellent . He notified me 10 min. before his arrival . Was professional and diagnosed both of the appliance's problems with in a few minutes . He was very honest and explained everything . Both appliances were repaired and working within 45 mins. The part that was replaced was shown to me and the cost was very reasonable . Thank you, Ace Appliance Service ! I have other apartments and if another issue comes up, I'll definitely call you ! read more

He came back two additional times until it was fixed. Good customer service and care.

Called in to help diagnose a refrigerator problem, and Tom came out to take a look. He was kind enough to answer all of the questions I had with the problem (and more), and had reasonable answers for every question I had. Definitely seems like relevant answers based on what's probably best for me (the customer) coming from many years of accumulated knowledge. Overall experience was great, and can definitely recommend using them. read more

Great response time. Honest opinions. Excellent service. I've been using ace for appliance repair for over 10 yrs now.

Great Company! Called them Friday afternoon to schedule an appointment for a minor dryer repair. The lady on the phone was lovely and a pleasure to talk to. She scheduled my appointment for the following Tuesday, but in the end the technician came a day early. The guy was nice and very professional. He fixed the dryer quickly. Would recommend them and definitely going to call them in the future for appliances issues. read more

I had a complicated repair with my built-in dishwasher. Tom went above and beyond to fix it.

Oh my goodness, I cannot be happier than this! My GE Monogram gas cook top broke down, so I called Ace Appliance to come rescue me. Tom was able to come to my house on the same day, then I had him looked at some other appliances that had issues (not as urgent as the cook top, but I thought since he was there, why not?) He replaced light bulbs for my GE Profile oven, checked the cook top & the circuit, then checked my Electrolux washer for a low water problem. He found the potential problems for the cook top & the washer, but he had to order those parts. He gave me an estimate of the parts & labor on fixing these items, then he left without charging me anything for the 1st visit. 2 days later, he came back with the potential parts needed for fixing the cook top & washer. His diagnosis was correct. Cook top fixed, and washer fixed, too!! He even helped me tightened the loose handle on my GE Monogram dishwasher for free!! Tom was honest, punctual, professional, and charged me with reasonable price. I would recommend Ace Appliance to all my friends & family! My husband found him on Yelp because of the good reviews. Thank you Yelpers for the fabulous recommendation! Now the only person that is not too happy might be my daughter because she cannot have happy meals for lunch tomorrow hahaha! Mommy can cook lunch again, yay!! read more

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These gentlemen have fixed my refrigerator, my dryer and my dishwasher. Each time they have been able to trouble shoot and repair my appliances so they worked like new. Their prices are fair and I would give them 10 stars if I could. read more

Friendly, responsive, honest and reliable. We have used Ace Appliance twice so far and we will always call them whenever we have a future appliance issue. Tom was awesome and he took the time to explain the issue and help me understand what I could do in the future when the time comes to replace the appliance. Highly recommended! read more

I had a problem with my dishwasher cleaning, and they were able to easily and quickly take care of it within a week of me contacting them. Price seemed reasonable and my dishwasher has been back to normal ever since. Highly recommend using them!! read more