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    Diridon Station Ace Hardware

    3.8 (76 reviews)
    ModerateHardware Stores
    Open 9:00 am - 6:00 pm
    Updated over 3 months ago

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    Stephanie S.

    If I could give zero stars I would! I have never had to experience being profiled ever until today. From the moment we walked in. Andy an employee asked my husband and I about 30 times if we needed help finding anything from the moment we walked through the door and while following us through the store. Not only did Mr Andy follow us but he made sure he was sharing with all associates to keep an eye out as everyone who worked there seemed to have all eyes on us. I started to get annoyed since really we just wanted to get lights for our Christmas tree and look around but I was being harassed the entire time. I'm all about customer service, however the only customers treated in such a way was myself, my husband and a homeless man with a backpack who looked like he could hardly walk. There were older people in there but not once we're they followed or asked 30 times if there we're looking for something specific. Our visit lasted about 10 min and what infuriated me most was that when walking out of the store Andy then decided to chase us out and tell my husband that he saw him put lights in his pocket. My husband then began to toss everything out of his pockets on the sidewalk. this was so embarrassing to say the least I was livid. We totally understand that there are a lot of people who steal and take advantage of small stores even big ones at this point however, this is no way to treat anyone ever! We do not look homeless, I have stage 2 breast cancer and bald with my husband who is also bald with glasses we parked our car directly in front of the store in a tight space, we truly were not there to do anything but spend money on items we needed for our home and left with nothing but anger, tears and feeling completely embarrassed. I will never go back to that store and I hope that no one has to experience this ever. We are so appalled especially to be treated like this in an Ace Hardware / True Value Store The picture is us "The Christmas Light Bandits"

    Sue S.

    IMHO - Covid Edition My hubby had an Ace $5 birthday coupon to redeem and since this Ace Hardware was closest to our next errand destination, we stopped in. We were very lucky to get street parking right in front. As soon as we entered, we were greeted immediately by the cashier, who asked how he could help! My husband mentioned the item he was looking for, and was told which aisle to go to! As we walked through the store, we were greeted by friendly employees who were also in the process of receiving and merchandising a shipment. They were very friendly and genuine and happy to answer any questions we had! The aisles were clean and organized, and it was fun looking around! I happened to see a whole pallet of glass canning jars being unpacked, and remembered that my friend has been looking for the elusive jar lids. I was shown the shelves that held the supply of canning supplies and I quickly took pictures of the items my friend wanted and attempted to text her the pictures. Since the store occupies the first floor of a concrete apartment building, wifi is unavailable. The minute I stepped outside, I was able to send my texts! The employee suggested that I tell my friend to call and put her canning lids on hold! Good idea! Anyways, a very nice shopping experience with epic customer service!

    Andy helping out my fiancé
    Alexis M.

    I have had the privilege of visiting this Ace Hardware for 3 days in a row now! Slight sarcasm, haha. My fiancé is doing an outdoor project for my mom including putting up lights and cutting down a tree stump in our backyard. On this 3rd visit, my guy finally decided to ask for help! He was looking for a saw, stump remover and some outdoor patio lights. Andy could not have been more helpful! He was super friendly and guided us to exactly what we were looking for. We had spoken to him on the phone ahead of time and when we arrived, he was just as accessible and nice. Darius, the gentleman who operates the register is also witty and kind. We'll be back in a few days to grab tree stump remover for when the stock is replenished. Thanks for making these tumultuous trips for me as painless and quick as possible!

    Original Key left, Ace Hardware Key right!

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    9 months ago

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    10 months ago

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    6 months ago

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    1 year ago

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    2 years ago

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    2 years ago

    Great neighborhood hardware store off the Alameda. The cashier is a lousy stand-up comedian, but a pretty darn good cashier.

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    3 years ago

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    6 years ago

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    1 year ago

    Although it is a small hardware store, the employees are extremely helpful and I've never been disappointed in my purchases there

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    2 years ago

    Always helpful staff. Well stocked. Great location. And the store is much bigger than it looks from the street.

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    7 years ago

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    3 years ago

    Super nice folks! Not the cheapest but has the feeling of an old timey mom and pop hardware store.

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    5 years ago

    Store needs some customer service training, and some price gouging going on.

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    7 years ago

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    Page 1 of 2

    Ask the Community - Diridon Station Ace Hardware

    Review Highlights - Diridon Station Ace Hardware

    Darius, the gentleman who operates the register is also witty and kind.

    Mentioned in 5 reviews

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    Outdoor Supply Hardware - Silver Creek

    Outdoor Supply Hardware - Silver Creek

    3.4(50 reviews)
    5.4 miEast San Jose

    I love the service and convenience of this store and hate making the billionaire big box owners and…read morethat bald guy at that online place richer, so I shop OSH first. They've really honored the tradition of the former Orchard Supply Hardware. I try to make this my first stop when looking for hardware items and avoid the big box stores. (At least as my first stop, more on that..) The challenge I have is that about a third of the time, I won't find what I'm looking for here and have to look elsewhere anyway. I love, though, how there are knowledgeable people working here who are genuinely interested in and available to help me. Their stores are a nice, manageable size (I don't feel like I need a roadmap to get around them, like the big box guys.) Plus there are often liquidation deals and sales that make things enticing. If you support local retail, as I do, I recommend popping into your local Outdoor Supply Hardware next time you need a hardware item!

    IMHO Again, I was…read morelured into the store for the advertised 20% Senior discount on this particular Wednesday. I don't pay full price unless I can't do without! I specifically came for some zinnia flower seeds, and they had a great selection of Renee's Garden seeds. I picked up 5 packets and then headed out into the garden section to see what else might pique my interest. I saw some colorful plastic and durable pots in various sizes. I couldn't figure out the gallon sizes of the pots even when looking at the price labels. Instead of gallon sizes, it gave inch measurements. Oh well, I guess I'll have to eyeball it. At the register I reminded the cashier about my senior discount, and he asked for my phone number. None of the numbers worked (even though they have in the past), so we resorted to using my husband's number. The store was festively decorated for Christmas, and I might come back for some cute lawn decorations, when they are discounted after the holidays! LOL Can't wait to sow my zinnia seeds for next year's summer blooms!

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    Outdoor Supply Hardware - Silver Creek
    Outdoor Supply Hardware - Silver Creek
    Outdoor Supply Hardware - Silver Creek - I end up pulling this fella. On tcgplayer dot com it is over $13.5 for this card

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    I end up pulling this fella. On tcgplayer dot com it is over $13.5 for this card

    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1(615 reviews)
    3.3 miNorth Valley
    $$

    To Whom It May Concern,…read more I am writing to formally request an immediate escalation and a call from the district manager responsible for the Lowe's Brokaw store regarding an ongoing, unresolved kitchen project and three mis‑scoped appliances. After a flood in our home, we began a kitchen project with the Brokaw store. From the start, the experience has been extremely frustrating. There were incorrect measurements, incorrect scoping, delayed installation, and months later our kitchen is still not completed. Despite our repeated attempts to move the project forward, we have not received timely, coordinated support. In addition, three appliances were incorrectly scoped and sold to us as part of this project. We have tried several times to return these appliances through the store, but we have been repeatedly given conflicting information and "the runaround." No one at the store is willing to take ownership of resolving the situation or clearly explain the path forward.

    Customer service is one of the qualities I value the most about a business. I have always…read moreexperienced exception service at this Lowe's. Whenever we've come in to look for something, I have had no problem finding an employee to help me. They are very willing to walk you through this huge warehouse to find exactly what you're looking for and are knowledgeable to recommend solutions if you are not sure what you need. Shout out to Oscar for going above and beyond today! I came in for something that was supposed to not be available, but he went out his way to procure one for me! Thank you so much!!!!! Love how much stuff they have at this store as well. Besides the usual that you expect at a hardware store, they literally have everything else! Flowers, decor, dog beds, puzzles! Pro-tip: you can use the app to look up what you need and see which aisle it's in!

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement - Dahlia

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    Dahlia

    The Home Depot - 7/29/24 FYI

    The Home Depot

    2.1(251 reviews)
    4.7 miAlum Rock/East Foothills
    $$

    I want to express my gratitude to Owen in the paint department. Not only was he quick to ask me if…read morehe could help me, he was courteous and polite. His service was prompt and when we finished up with my order, he thanked me and promptly asked the next customer if he could help them. Owen's professional approach was so enlightening and refreshing! He could be a great role model for new employees and those who could benefit from some customer service coaching. The Management at the Story Road store are clearly working hard to improve the level of the personnel in the store. My husband and I shop this store regularly and the staff improvements are clearly evident. Keep up the great work Story Road!!! Kim Chavez 408-726-3917

    Since buying my home, Home Depot has been one of my favorite go-to stores for all my home…read moreimprovement needs. So, I was extremely disappointed today when I placed a mixed order--half pickup, half delivery--and the app failed. When I arrived to pick it up, the check-in button didn't work, so I had to call Customer Service to assist notify the staff. (Also letting them know about the bug on the mobile app) Once the staff member finally brought out my order, she treated me with complete dismissiveness; letting me know that she didn't receive any notifications. When I explained the app glitch--as if my half hour waiting in the car was some cosmic insult. Customer Service, thankfully, was fantastic--kind and responsive--so it's a shame the store experience was so dismal. I hope you fix this before your reputation--like your app--completely crashes. Why 2 stars instead of 1? Well, the customer service associate was exceptionally attentive, professional, and most importantly she did her job time 10. There's room for improvement Home Improvement.

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    The Home Depot - 7/29/24 FYI

    7/29/24 FYI

    The Home Depot
    The Home Depot

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    Diridon Station Ace Hardware - hardware - Updated May 2026

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