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    Harbor Freight Tools - San Jose

    3.0 (40 reviews)
    ModerateHardware Stores
    Closed 8:00 am - 8:00 pm
    Updated over 3 months ago

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    Harbor freight

    Very bad customer service, I came to get a propane regulator and before I ask a team member I was looking for this item because the store it's kinda small so I thought was going to be easy to find it, but after a 15 minutes searching for it I asked to the employee rich and he just told me it's agains the wall I mean which wall? If there is 3 walls and each wall has a lot of items on it, this person even didn't look the picture I was showing on my cell phone and he didn't even look at me. I understand everyone it's busy, but I knew it was gonna take 30 seconds to help me to find this thing. So once he told me that I went again to look for this thing and after 20 minutes I just gave up because I didn't find it , It's kinda sad because this is the nearest tool store I have from my house but I rather to drive 10 minutes more to Home Depot knowing that maybe someone there wants to help me .

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    4 years ago

    Wanna take the time to Thank Jordan for his helpful excellent customer service! A++++ customer service from this guy!!

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    11 years ago

    Great location, so much closer than the others I use to go to. Stock is well kept up and very clean inside. I prefer going to this one now.

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    9 years ago

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    Review Highlights - Harbor Freight Tools - San Jose

    power tools that I can get on sale at HD, Lowes, or Amazon.

    Mentioned in 2 reviews

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    Outdoor Supply Hardware - Silver Creek

    Outdoor Supply Hardware - Silver Creek

    3.4(50 reviews)
    2.8 miEast San Jose

    I love the service and convenience of this store and hate making the billionaire big box owners and…read morethat bald guy at that online place richer, so I shop OSH first. They've really honored the tradition of the former Orchard Supply Hardware. I try to make this my first stop when looking for hardware items and avoid the big box stores. (At least as my first stop, more on that..) The challenge I have is that about a third of the time, I won't find what I'm looking for here and have to look elsewhere anyway. I love, though, how there are knowledgeable people working here who are genuinely interested in and available to help me. Their stores are a nice, manageable size (I don't feel like I need a roadmap to get around them, like the big box guys.) Plus there are often liquidation deals and sales that make things enticing. If you support local retail, as I do, I recommend popping into your local Outdoor Supply Hardware next time you need a hardware item!

    IMHO Again, I was…read morelured into the store for the advertised 20% Senior discount on this particular Wednesday. I don't pay full price unless I can't do without! I specifically came for some zinnia flower seeds, and they had a great selection of Renee's Garden seeds. I picked up 5 packets and then headed out into the garden section to see what else might pique my interest. I saw some colorful plastic and durable pots in various sizes. I couldn't figure out the gallon sizes of the pots even when looking at the price labels. Instead of gallon sizes, it gave inch measurements. Oh well, I guess I'll have to eyeball it. At the register I reminded the cashier about my senior discount, and he asked for my phone number. None of the numbers worked (even though they have in the past), so we resorted to using my husband's number. The store was festively decorated for Christmas, and I might come back for some cute lawn decorations, when they are discounted after the holidays! LOL Can't wait to sow my zinnia seeds for next year's summer blooms!

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    Outdoor Supply Hardware - Silver Creek
    Outdoor Supply Hardware - Silver Creek
    Outdoor Supply Hardware - Silver Creek - I end up pulling this fella. On tcgplayer dot com it is over $13.5 for this card

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    I end up pulling this fella. On tcgplayer dot com it is over $13.5 for this card

    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1(615 reviews)
    4.2 miNorth Valley
    $$

    To Whom It May Concern,…read more I am writing to formally request an immediate escalation and a call from the district manager responsible for the Lowe's Brokaw store regarding an ongoing, unresolved kitchen project and three mis‑scoped appliances. After a flood in our home, we began a kitchen project with the Brokaw store. From the start, the experience has been extremely frustrating. There were incorrect measurements, incorrect scoping, delayed installation, and months later our kitchen is still not completed. Despite our repeated attempts to move the project forward, we have not received timely, coordinated support. In addition, three appliances were incorrectly scoped and sold to us as part of this project. We have tried several times to return these appliances through the store, but we have been repeatedly given conflicting information and "the runaround." No one at the store is willing to take ownership of resolving the situation or clearly explain the path forward.

    Customer service is one of the qualities I value the most about a business. I have always…read moreexperienced exception service at this Lowe's. Whenever we've come in to look for something, I have had no problem finding an employee to help me. They are very willing to walk you through this huge warehouse to find exactly what you're looking for and are knowledgeable to recommend solutions if you are not sure what you need. Shout out to Oscar for going above and beyond today! I came in for something that was supposed to not be available, but he went out his way to procure one for me! Thank you so much!!!!! Love how much stuff they have at this store as well. Besides the usual that you expect at a hardware store, they literally have everything else! Flowers, decor, dog beds, puzzles! Pro-tip: you can use the app to look up what you need and see which aisle it's in!

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement - Dahlia

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    Dahlia

    The Home Depot - 7/29/24 FYI

    The Home Depot

    2.1(252 reviews)
    1.3 miAlum Rock/East Foothills
    $$

    I want to express my gratitude to Owen in the paint department. Not only was he quick to ask me if…read morehe could help me, he was courteous and polite. His service was prompt and when we finished up with my order, he thanked me and promptly asked the next customer if he could help them. Owen's professional approach was so enlightening and refreshing! He could be a great role model for new employees and those who could benefit from some customer service coaching. The Management at the Story Road store are clearly working hard to improve the level of the personnel in the store. My husband and I shop this store regularly and the staff improvements are clearly evident. Keep up the great work Story Road!!! Kim Chavez 408-726-3917

    Since buying my home, Home Depot has been one of my favorite go-to stores for all my home…read moreimprovement needs. So, I was extremely disappointed today when I placed a mixed order--half pickup, half delivery--and the app failed. When I arrived to pick it up, the check-in button didn't work, so I had to call Customer Service to assist notify the staff. (Also letting them know about the bug on the mobile app) Once the staff member finally brought out my order, she treated me with complete dismissiveness; letting me know that she didn't receive any notifications. When I explained the app glitch--as if my half hour waiting in the car was some cosmic insult. Customer Service, thankfully, was fantastic--kind and responsive--so it's a shame the store experience was so dismal. I hope you fix this before your reputation--like your app--completely crashes. Why 2 stars instead of 1? Well, the customer service associate was exceptionally attentive, professional, and most importantly she did her job time 10. There's room for improvement Home Improvement.

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    The Home Depot - 7/29/24 FYI

    7/29/24 FYI

    The Home Depot
    The Home Depot

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    Harbor Freight Tools - San Jose - hardware - Updated May 2026

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