Helpful friendly staff, came in to purchase a hose reel asked for assistance because item was on the top shelf didn't catch the gentleman's name I'm assuming he was the manager on duty but he offered me a water as he got my item off the shelf all in all very pleasant experience, thank you again kind sir read more

I was shopping at this location on Sunday, March 15, 2026 around 3 PM. I was looking for a steamer. I approached the manager and she was already busy with another customer and she politely helped the customer and helped me at the same time. Her name was Casey. Very well polished uniform was neat. Her store was very organized and clean, and she was very approachable and professional. I can't say enough of how great she was. I just got nothing but great energy from her. As I said, she was helping numerous customers out and did it with ease.. They had a great selection of numerous products and the value and prices were reasonable. read more

Everyone in the store was super friendly and helpful.. except for this lady with red hair.. total bitch. You guys need to get rid of her or train her more into customer service. read more

If you're a fan of reasonable prices, Harbor Freight a place for construction tools. 4/5 stars because quality isn't the highest, but prices 5/5. read more

This is the place to shop at if you are trying to get decent tools or hardware for cheaper than the big box orange guys, because let's face it, you really don't need to shell out the big bucks when you are still figuring everything out. That said, there are still some misses, ahem their countersink drill bits, where you probably won't be a happy customer. Just remember the old adage that you get what you pay for. This location is also in a sketchy-ish location and you get the vibe with all their shoplifting prevention. But come on, if you're buying tools at a bargain price then this is far down the list of deterrents. Especially when you get a very similar experience at the orange big box guys. Happy shopping and DIYing my fellow weekend warriors. read more

The costumer service given by Nicholas the manager was very unprofessional, I've being here two times to do a return and he keeps saying that they have no money to proceed with return with a bad voice tone, the cashier who was helping me at first was super helpful and I wish I could have gotten his name to write a great review about his costumer service but I got distracted by the bad service given by the "MANAGER" hopefully next time I come this incident don't come in my way again, people with that type of voice make you feel uncomfortable, not welcome to this store. read more

Hi, but after "Phone Number" was the first thing I've heard at the cash register, I was confused and the cashier just repeated it again "Phone Number" while looking at the computer, not at me or my mom. Then I gave my phone number and he said "Name" and I was like what's this for? "Membership". I declined and said "Oh sorry I don't want to sign up right now. Maybe next time." Then he said in a bit of a sassy way "Ok, but without it, you cannot return this then." I replied back instantly along the lines with "it's okay, I expect this to break within months anyway and I'll need to replace it." Yah, I was not feeling good customer service vibes from him. Things can be handled better and it was definitely not how he did it. If he asked if I would like to sign up for membership, sure I'd sign up, I was actually thinking of it but how he did it, was not it. I keep repeating this because dang, that's not how you ask someone LOL. Maybe he wasn't feeling it today or something but shouldn't people already know not to put your stress upon others? Eh, idk. He also "seemed" to lie that without a membership, I cannot return my order, which confused me because I've never heard of a membership only return for a store. I looked online and Harbor has a "no question asked" return policy on all their products. On their website: RETURNING ITEMS PURCHASED IN STORE If for any reason you are not satisfied with an item purchased from Harbor Freight Tools, you may return the product within 90 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-day beginning on the date of invoice. You must provide the original receipt to receive an exchange or refund. However, I do see that it does state: The manager has the right to refuse returns of any item, at any time, for any reason, regardless of receipt So it looks like this place has the power, so for this store, no membership, no return. So technically, he didn't lie. I'd stay away from this store and find another friendlier place who'd accept returns and asks nicely if people want to sign up instead of forcing it upon its customers if you care about returns and a welcoming atmosphere. I'm only putting two star because my mom said just give them a chance, they will learn. I'd personally put one star but I'll just be good and be nice to my mom. Maybe one day it'll be different then I can rate higher but for now, one star + bonus star from my mom. read more

I visited the Story road location because I needed a watch repair kit. The manager who was bald and had glasses, Don't know what his name was because there were two of them. but he was rude and had a horrendous attitude. I would rather drive to a farther location than ever have to interact with him again. The watch repar kit i was looking for was not even in stock. So bad customer service and they don't stock their items. I also overheard him being rude to his employees while i was there. NOT COOL. If i could give it ZERO stars i would because this was not my first time experiencing horrible service here. passive aggressive behavior from the manager and can't believe he works there still. Been going there for a while and finally had enough. NEVER GOING BACK WORST HARBO FREIGHT!!! read more

I went to the east San Jose store for my first time. I looked on-line and showed I could find jewelers loupes there. Nope! Nothing like it . Just two empty shelves at the bottom . So that was a waste of time. Further, all they had was a grandpas magnifier and watch repair kit. But the thing that irked me the most was the employee that 'helped' direct me to that empty shelf. He was a few aisles away but when I asked him the question, he seemed to roll his eyes at me accentuated with a big deep sigh. He dragged his feet three aisles to point out that shelf. Now I suppose that shelf wasn't stocked because I bothered him too much to get it done . But the really repulsive thing was having to look at his, her? face with a fat , snotty nose piercing through the nose it was really disgusting to look at before lunch . From now on I'm going to the Blossom Hill location so I won't hurl up my In & Out dbl dbl . read more

Very bad customer service, I came to get a propane regulator and before I ask a team member I was looking for this item because the store it's kinda small so I thought was going to be easy to find it, but after a 15 minutes searching for it I asked to the employee rich and he just told me it's agains the wall I mean which wall? If there is 3 walls and each wall has a lot of items on it, this person even didn't look the picture I was showing on my cell phone and he didn't even look at me. I understand everyone it's busy, but I knew it was gonna take 30 seconds to help me to find this thing. So once he told me that I went again to look for this thing and after 20 minutes I just gave up because I didn't find it , It's kinda sad because this is the nearest tool store I have from my house but I rather to drive 10 minutes more to Home Depot knowing that maybe someone there wants to help me . read more

Harbor Freight Tools - San Jose - Harbor freight - Hardware Stores Near Me - San Jose, California

I came into the store two days ago. Was not greeted by no one. I walked around the store and finally found an associate to ask questions. The worker was so concerned with closing procedures that he kept walking away as im asking him questions about a item and the other parts to it he rushed to walk away without properly explaining. He was very distracted and because of that i walked out and did not buy anything read more

Come on now San Jose... my husband had sent me here to buy some tools so he can build me my brand new gazebo for our wedding. (This was my first time here) I asked the smelly white bald man with glasses for assistance on where to find some of the items. When I asked do you carry this? He kept repeating nope and didn't even look at me. I could not believe the attitude he was giving me. Not even my own daughter gives me this much sass. I suggest you look into therapy and take a good shower. #Growsomehair never shopping here again!! #GoToHomeDepot read more

This is the best place for cheap tools; that's why it gets 5 stars. I don't come here for Klein made in USA hand tools for electrical or telco lineman work, because those are premium tools. Just like I don't come here for Dewalt, Makita, Milwaukee etc. power tools that I can get on sale at HD, Lowes, or Amazon. You will get cheap but decent tools here it you do not need professional level tools. Although some professionals will use Harbor Freight tools depending on the application. The cashier was pleasant and I did not have any problems whenever I shop at this Harbor Freight, so kudos! read more

Well let me explain. I was a very satisfied customer for years at your Story Rd facility in San Jose. I will no longer enter that establishment. I walked in and could not find a certain item. I went up to the register and saw two employees, ( Gabriel and Edger). I ask Edger after he was finishing up with a customer that if they had a certain item. He looked at me and turned around to write something down. I was still waiting for an answer. No answer. The other cashier Gabriel asked me what I needed, while Edger was just standing there with nobody at his register. I just turned around and went to look for the item myself. Shortly after another employee who was working on the floor went to retrieve the item from the back of the store. That employee took the item to the front register. After my shopping I proceeded to the front and saw my boxed item at Edgar's register. There was 2 people in front of me. When I arrived at the register to pay Edger decided to leave his register and not say a word that he was closing out. So I proceeded to Gabriel's register. Gabriel observed on what was going on, but kept quiet. I really would suggest sending Edger back to training, so long time customers like myself would not be putting up with that type of attitude. read more

You get what you pay for!! Cheap tools. Or I call them disposable tools. Everyone in the stores have a disappointing look in their faces. Could be the lack of interest or the fumes of all the cheap plastic. read more

The price really lower end you can find everything here is better buy tools here end the parking is accessible end good location

Wanna take the time to Thank Jordan for his helpful excellent customer service! A++++ customer service from this guy!!

Harbor Freight false and misleading adverting practices continuer. 30% store wide for items under $20. So a maximum savings of $6. The item I wanted was $14, a savings of $4.20. Harbor Freight cashier refused to honor the coupon. I explained that I understood this requirement if it was Thursday and the coupon was only availble to "members." Today was Saturday the second of their supposed 3 day sale (Fri, Sat, & Sun.) to the public. I pointed out that there was nothing on the coupon that indicated that I had to give a valid working phone number to used coupons. The cashier said that no phone number no coupons was the policy at this store. Harbor Frieght is back on my very short list of avoid like COVID 19 all because they refused to honor a coupon that had a retail value of $4.20. Think twice before you shop ads at Harbor Freight. read more

Finally a Harbor Freight on the East Side. Great location in the Mi Pueblo Center on Story Rs and King. Tons of parking. It's fully stocked today is their grand opening. I was in and out on ten minutes with my new pole saw. Sign up for their coupons, I saved twenty percent. Now I don't have to drive clear across town to get to a Harbor Freight store. There's a stop light on the Story Road side so you don't have to hassle crossing the traffic on Story. read more

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This place had what I was looking for and was a little closer to me than the Blossom Hill location even though that one was slightly bigger than this location. If you're looking to buy tools like car jacks or welding masks or drills, then this place most likely has what you're looking for. The employee that I interacted with was nice and helpful. The parking lot was limited as it was shared with other businesses in the small plaza. It's not often that I need tools to work on something, but if I don't have something, then this place would be on my list of places to shop at. read more

This store is awesome. -no hassle warranty. -affordable tools. -tools aren't pro-rated rather it is decent & aimed towards the DIY. -coupons & deals during holidays available via email or mail. -they have multiple locations. As for their tools, I bought all sorts of torx bits, sockets, wrenches, ratchets, jack stands, jacks, electric impact wrenches & I drop & beat them tools to shit & guess what, they all still work. read more

Closer to 2.5 star. My first experience with this brand and specifically this store was not satisfactory. After luring me to their store with their advertisement, they did not even have the product in stock. No willingness to substitute or compromise. Showed me the super tiny fine print that was barely readable. Consumed my time and fuel to go there and got nothing for it. I saw other things to buy, but did not buy since I became unhappy. I tried ANOTHER store and had a vastly different experience. The store manager understood and was willing to provide the product when they got it shipped the next day, even though the offer expired that day. That was nice. I did not go to purchase it, but it was nice that he offered that. Have not gone back as of yet to the Story road store. I may give them another try, as I did not even know they existed, and I'll compare them to Home Depot, Lowe's, and Ace. My advice is to call the store before you go there to check on item availability. One good thing is that they do answer their phone. read more

I bought the expensive 5,000 watts jubilee power inverter with the extra 2 years extension warranty. The machine broke down in 4 months after I bought it. I come back to get the new replacement and they make me buy another 2 years extension warranty. This is not right, since I did bought the 2 years warranty already. So what is the point of buying the 2 years warranty, when I only used it only 4 months and have to buy another 2 years warranty? Or else my new replacement will not have warranty coverage. I will not buy any more tool or supplies from harbor Freight anymore. Homedepot have much better warranty. Beware.... read more

By far the most incompetent worker I have ever interacted with on the phone. I called in to see if they had any neodymium magnets. The worker had no idea what I was asking for. Every time I said neodymium, he would hear something else. I even had him repeat after me phonetically and he still couldn't say it right. Me "I need neodymium magnets, do you guys carry any?" Worker "You need what?" Me " Neodymium magnets" Worker " Damian magnets?" Me "No, NEO-Dymium magnets. They are really strong magnets." Worker "We don't have Damian magnets." Me "No, not Damian magnets. Neodymium." Worker "Yeah we don't have that." Me "Repeat what I ask for back please." Worker "Damian Magnets." Me " I'm not looking for Damian Magnets, I don't even know what those are. Say Neo." Worker "Neo." Me " Say Dymium." Worker "Damian" Me "... Good-bye." It's okay to not know what an item is but don't lie to me saying you don't carry it when you don't even know what it is. All he wanted to do was get rid of me. Terrible customer service. read more

Everything i have bought from here either broke or was useless It holds true, you get what you pay for, and everything is made in China and is garbage here. Spend the money and avoid the headaches is what I have learned read more

this company or employees do not take care of their customers bought a generator from them didn't work for what I needed brought it back same night to wait 40 mins too return while 3 employees just walking and talking and one person on the register get in line too find out that I had too empty gas and oil which was ok didn't mine but I had too bring it back the next day to learn that they have a restocking fee I asked how much lady says like 20 to 30 dollars at the end they charged me $90 for a restocking fee for a.$350 generator thats not taking care of their customers at this place sucks read more

I totally love this place! I literally can spend hours browsing thru the store for miscellaneous odds and ends at an affordable price without breaking my wallet. I like the feeling that I'm not stuck in a giant maze-like a Home Depot or Lowe's. Awesome staff at Harbor Freight Tools. read more

Harbor Freight Tools - San Jose - They have what I need. Who said this is a man store? I can spend hours in here. - Hardware Stores Near Me - San Jose, California

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Store has no shopping carts: How do you expect your customers to purchase items with no shopping carts. I walked in today with a large list of miscellaneous items and asked the front counter where are the shopping carts. They told me all they had was one cart and someone was using it. I explained to the acting branch manager that I had several items and that I need a Cart to carry all my items all in one shot and I was pretty much dismissed. I became upset and asked the branch manager to get all my items so he can feel how the customers feels with no shopping cart. I was then told he wouldn't get my items and that I had to help. Is that because he couldn't carry all the items to the front of the register? He then pulled out a tool cart and proceeded to pick up some of my items while my coworker and I picked up the other half of the items. I left the store with a purchase of over $400 dollars with several items and supplies. If your on disability and need help with carry merchandise or depend on strong customer service...then this store isn't for you. read more

Absolutely love this Harbor Freight location. There is always some kind of sale going on. Especially near or on holidays. The store is well organized and the staff is friendly. The only thing that sucks about this location is the parking lot. It's crowded getting in and out of the shopping center to get to any of the stores here. Probably because of how the parking lot is designed. Other than a crowded parking lot, definitely visit harbor freight for the tools you need. read more

I went to purchase an item because our store did not have in stock, so I drove over to purchase it. There was a 10% off one item but, I did not receive it said my email. read more

Sure, I will not buy anything and everything from Harbor Freight. But they carry many thing for which I would not go somewhere else. I have been to this place couple of times. Nice clean store and the associates are friendly. read more

Got a Predator 4000 Generator during their sidewalk sale for $125. AWESOME MANAGEMENT AND STAFF. Best Harbor freight around the Bay Area. Thanks harbor freight!!! The tool selection is huge and crazy cheap prices. This is my new tool store. read more

This is the cleanest Harbor Freight I have ever been in to, even the bathrooms were clean! The store was well organized, and the shelves were fully stocked. The staff was pleasant, upbeat, and very helpful. The knowledge of where items were within the store was impressive (the woman working the register was able to direct people to what they were looking for with impressive accuracy). I typically don't expect much from HF, and given the location of this store, I was expecting the worst, but this location was by far the best one I have been into. I would definitely recommend visiting this location if you are in the area and in need of HF tools. read more

This store is great for those handy person in your life. This store has alot of great savings of tools for auto, painters, household fixer uppers. Check here first before buying at the bigger stores like Home Depot, Lowe's etc.... The staff are very helpful. They'll help you find in what you need and/or looking for. Be on their Inside Track Club and get extra money saving coupons read more

I wish I know this place earlier. Used to go to autozone to buy overpriced tool and easily break. This place has the lowest price for tool I ever see and the quality are surprised. I haven't broke any of the tools I bought from here yet but I am also not worry about it because they are life time warranty! Plus they often have sales and coupon with freebie to grab. Love shopping here for tools read more

Great location, so much closer than the others I use to go to. Stock is well kept up and very clean inside. I prefer going to this one now.

Always a good experience here to pick up cheap tools that I will only use a few times. Only downside is the check out line. Yes, there may be two registers opened, and only 1 line that feed into them. But, there's always someone that will jump the line and walk up to the next open register and cutting everyone in line. Something must be done about that to keep everything flowing. read more

The service is ok,But the Store manger felt it was necessary,to shout at me in the store! and make false accusation's I am calling for his dismissal..the Asian ..here the thing! buy if yo need it if it come too calibrating it would be better to rent then to poor your money and time into products! that are not made for endurance...from reading the rest of the post You Guys Suck...I own a company! if that guy was interacting with my customers like that! I would write out his check and send him down the road.his or her spot can be replace.if your cause my business any harm!! read more

Bought the Variable Speed Oscillating Power Tool and ONLY used it twice and the power switch broke. The tool itself is a unique and versatile tool but the quality of the switch failed. After spending an hour on the phone, Harbor Freight was UNWILLING to give me a break even though the tool exceeded the warranty period. You get what you pay for is the lesson learned. read more

Clean, organized, well-lit store. Found what we needed easily. Manager Robert went above and beyond to take care of us, and was friendly and fast in doing so. Great experience. read more