AAA Smart Home Security took over for a local company and immediately, quality of service went down and costs went up. There were numerous problems with false alarms (including a persistent problem that continually tripped the alarm at around 2am) and many labor charges without results. I would have to disconnect the alarm for weeks at a time, waiting for their service person to come out. After hundreds in labor costs, their solution was to quote a new -- and very expensive - system. They finally admitted that they were not able to offer good customer service, so I cancelled the service in September 2023. Unfortunately, an automated monthly payment was sent after cancellation. I have called the home office in Dallas every month (since that is where I was directed) since September to be reimbursed (which involves up to 60 minutes wait time on their "customer service" line) only to be assured that "the check is in the mail" and "we already sent it" and "it will be taken care of next week". Finally reported the company to the Attorney General Consumer Affairs office and maybe there will be a resolution. read more

Kennith Bohnert (Master technician) and his assistant, Tim did a first class installation. They updated an older Safeguard system. It will work on 4 and 5 G networks now. Best of all it works wonderfully with our cell phones to make arming and disarming the alarm so easy now. Installers were polite, patient and answered all our questions. They made sure everything was working before leaving. Jason Wolf, AAA Smart Home Consultant returned my phone call to answer 4 additional questions I had about our new system that was installed last week. He solved all four questions. He was highly professional and a listened. read more

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Great service, the technician (Soukmamg) was very knowledgeable and explained everything very clear, the whole process was great!

I am SO very frustrated with trying to obtain help from Tech Support. After being on hold, for a very long time, the rep helped resolve the issue - or so he thought. Not even 10 minutes later, the same error code and beeping continued. I have now spent 2 hours trying to get back to tech support and am still on hold. I plan to cancel my service and go with a different company! Unbelievable service! read more

We got AAA Smart Home installed at our place and Manuel helped us through the process of change-over. Not only we found Manuel technically competent, and he installed the home security system in the most professional manner, both my wife and I were also impressed by his ability to explain the system to us in a very effective way. The system is working well for us now, and we are a satisfied consumer of AAA services. read more

Darius and Rocket are Security Superstars!!!! Thank you so much for your guidance and installation service today. We appreciate your awesome work, punctuality, great communication, and professionalism. You are an amazing team and we are grateful for your time and assistance. read more

Our Yale door lock was installed by AAA by the first technician, it did not function properly. The technician said he is not a lock smith and could not do anything: the latch was hitting the frame, we were still charged for the poorly installation. I complained to AAA they sent out a new technician named Kenzo, he was amazing he new exactly what to do and explained to us what was going on. he apologized for the first technician installation mistake in not fixing the problem we were having. Thank you Kenzo for taking the stress of our plate every time we had to leave our house through the front door because the door would not lock. read more

As part of my package, I purchased smart thermostat. The technician said that the smart thermostat I was sold by AAA smart home was not compatible with the main control panel and that someone would come out the next day with the correct smart thermostat. No one came, no one called. I called this morning and it turns out the tech forged my signatuire stating that the work had been completed. Further, I would have to contact sales to purchase a new thermostat. Avoid these guys. read more

Remodel my home in PV. Alarm system was upgraded. While there were several techs involved, Andrew did an outstanding job. He put the system back together and tested everything out to make sure it all worked. Very knowledgeable and professional. Will ask for him if service is needed in the future. read more

I was a customer with Safeguard Alarm in Scottsdale AZ for over 30 years. there customer service was great! Unfortunately Safeguard was purchased AAA Smart Home. I upgraded services about 6 months ago. All went well after a problematic installation where a second person had to come out fix what the first screwed up. Customer service is sketchy at best but today 10/30/20 it is terrible. Three phone calls all disconnected after 20 minutes and before I could get to schedule a service repair for an alarm malfunction. Don't waste your time or energy with this company which is not registered with the Better Business Bureau. read more

Ezra installed or new system recently. He was great, very professional and quick despite our wifi issues. He made sure I understood the new system and helped me set up my preferences. read more

Let me start by saying that AAA Smart Home Security is the ONLY way to go!!! My alarm.com system crashed on Friday at 3:30pm. I panicked and called the 800 number. All agents were busy. I'm still freaking out, until I got Christy. She spent over an hour with me and was finally able to get our system back up and running by 6pm. I have no words, other than "THANK YOU, AAA SMART HOME & CHRISTY!!!!" I was able to know my Residents were secure and I could start my weekend. Mil gracias :-) read more

AAA Security could not provide us with a working doorbell. we cancelled our service. They sent collections to obtain a $338 past due bill for equipment. My husband and I are both veterans. I am 100% disabled. We reached out to BBB for assistance. They accepted the complaint but said AAA would not backdown from the charges. I told the BBB that we are both seniors (74 and 73) and I felt we were being taken advantage of ---we went for four months without a doorbell because AAA couldn't give us a working one. AAA Security sent it to collections rather than telling us in advance. very poor business practices! read more

Bad front light camera system. Connections always cutting off. Not a trustworthy system. Can't wait to go back to the Ring system. Resolution is ok. read more

I would not recommend this security system to anyone. I have had the most difficult experience with them. I have had multiple issues with my cameras not recording, changing my door code, etc. Getting ahold of tech support is the most difficult thing to do, I either get hung up on or not called back. Now I am stuck with a poor security system I have paid thousands for and nobody will help me. Very unfortunate because I am a very loyal AAA customer. read more

The installer was polite and did a great job very quickly! He explained everything to me and made sure I knew how to operate the system before he left. I now have piece of mind knowing my house is protected when I'm gone. Great job Khalil. read more

Manuel handled my install today, couldn't ask for a better service. Came right on time , went over my purchase order before installing and gave me a heads up with the amount of time it would take. I had a lot of questions and didn't want to seem like I was overwhelming but Manuel was great with answering all my questions and helping me understand the system. Rather than just leaving me with video tutorials on the control panel he took the time to show me just about everything I can do with this amazing new panel. I really appreciate the time he took to educate me on the things I can control and secure with my new AAA Smart Home system. Top quality products and amazing customer service. Thanks AAA Smart Home Team, and big shout out to Manuel. read more

If I could give them a zero rating I would. I purchased this service and equipment several months ago. On October 5, 2023, I had a fire at my house and it was a complete loss. On top of loosing everything I owned almost, I had to worry about paying a monthly payment for the service. The only option that AAA Smart Home Security provided me was to pay off the equipment that burned and pay whatever else was owed. There was no empathy for the distress that I was going through or any offer to deduct any part of the equipment costs. I would recommend you look else where when searching for a home security system. read more

We switched over from ADT to AAA. I already had AAA for my car and house insurance, and they were offering a much lower monthly rate all while offering a lot more services. The customer service representative on the phone was very helpful and thorough in explaining how the change will happen, when, and the costs. There were no hidden fees. The technicians that came out: Tarek, Jason and Anthony were amazing. They got the job done quickly and effectively. Tarek really took the time to make sure we understood our new system. Overall I am happy with the switch and the service I am provided. read more

CROOKS!!!! WORST SERVICE!!!! STAY AWAY!!! AAA "Smart Home" needs to Stick with roadside assistance. False alarms the past 2 weekends at a family's business. The most RIDICULOUS part is the the alarm hasn't even worked in OVER A YEAR!!! INCOMPETENT!! And still charging the customer FULLY for the last year!!! They should charge you for their employees having to check the building after 4 false alarms JUST THIS MONTH!!!! Get it together AAA Smart Home!!!. You bought SafeGuard Security and are obviously in over your head!!!! Legal will follow! read more

We've had an alarm system on our SF Bay Area home since 1994. When AAA took over the monitoring contract, I worked with them to figure out how to upgrade my system so I could take advantage of their latest technology as well as the AAA member discount. I worked with several people at AAA to make this happen. From Leta in the sales office (who discussed and quoted options for me) to Wilfred (who came out to evaluate my original hardware) to Christina (who scheduled the installations) to Gentry (who installed the updated hardware)...all were professional, friendly, and helpful. All those who came to our home were well prepared for and respectful of proper COVID-19 protocol (masks, shoe covers, physical distancing). Once the installation was complete, Gentry gave us a quick hands-on tour of the system (which is very simple to use) and answered all of our questions. Overall a good experience. I recommend AAA Smart Home for anyone looking to install a home alarm system. read more

Professional installation and knowledgeable technician. Jeff furtado installed my house security and alarm system he was super kind and helpful and explained the system and gave me valuable tips. I appreciate AAA and my experience with them is positive so far read more

Loved that they showed up in a mask and tech was thorough from start to finish. Blong walked us through set up and installed it without a hitch. Both technicians provided knowledgeable answers to our questions and concerns. This system is complete what we've been wanting and now it's available through AAA Smart Home. Side note: Plan for installation to take up most of the day. If you have school aged kids at home, they will need access to the rooms. Not a big deal for us. My kids were at home in online classes but it didn't effect or distract them from their lessons. Thank you for your top notch service, expertise, patience and professionalism Blong. read more

Brando was amazing showed up at the beginning of our window time. He worked quick and gave very thorough information. He was kind and asked if he need to wear booties I appreciate that, but I told him he didnt need to worry. He was very personable and glad he was our AAA tech for today. read more

AAA Smart Home From 5 Stars to 1 AAA Smart Home acquired Safeguard Security several months back. I had been with Safeguard for almost 20 years and never had an issue. I don't know what AAA did to the Safeguard business model but customer service has gone down the tubes to the point that I had to make a change in alarm companies. After doing my due diligence, I switched my monitoring and service to Alert 360 and I am completely happy. I would suggest you do your own research before using AAA Smart Home. Also make sure you read the fine print. (That goes without saying). Buyer beware! read more

Called AAA Smart Home to make an adjustment in an earlier install. Motion detector needed to be relocated to operate more efficiently. Installer Ezra Holmes phoned ahead on the morning call, arrived promptly on time and quickly completed his work. Going beyond his invoiced instructions, he also corrected another malfunctioning part, reprogrammed it, and cleaned up all wall damage with putty. Nice work Ezra. read more

Tarek was absolutley great did my install for my security system and helped me set the app and showed me how to use the system very patient and smart guy. read more

dont buy this system. I got it in 2021 and after one year system started failing. I have been on calls with tech support numerous times. then when I moved I had them come install it they charged 125/ hour. they sent an untrained tech. he was on phone the whole time installing and they charge me for almost 4 hours. original installer took about 1 hour with twice as much sensors and work. AAA pretty much told me too bad. they are not about helping customers. the tech even put sensor wrong so if someone open window or door alarm wouldn't go off because it would see sensors are still in closed. I had to go through whole system to check the guys work. i can go on and on abou all the problem with this system. after I pay it off I will leave. sucks because I just threw away over 1000 dollars on junk. read more

Totally agree with Susan F's review. AAA Smart Home took over Safeguard Security sometime in 2019, and customer service has been lackluster/lazy/sloppy since. The phone wait times used to be 5 minutes or less; now they are frequently 30 minutes plus. The website to manage your call lists is still terrible. So unclear where to click, and so slow. We also had a similar experience in that the techs brought out insufficient/wrong equipment last week. Really unimpressed lately; miss Safeguard. read more

Philippe F., Billy L. and Jason D. did an excellent job installing the alarm system on two of my properties. They were on time, prompt, professional, friendly, knowledgeable, detail-oriented, and patient. They took the time to explain everything I need to know and want to know, and provide professional recommendation. The jobs were done timely. I rated their service an A+. read more

I have been a AAA member since 2005. When I found out that AAA also provided home security, I immediately requested a quote after purchasing a new home. I spoke with J. Aikens, Sales Consultant, and she was professional and courteous. She understood my needs and did not use any pushy sales tactics. When the installers came to my house in the Bay Area California, they were polite and efficient in their work. During COVID-19, they wore masks, gloves, and shoe coverings which I thought was good. After installation, they made sure I knew how to use the devices, including their A3 Smart Home App. I would definitely recommend AAA Smart Home to my friends and family, especially if they are AAA members already. They also provide a discount to AAA members. read more

Now that I reported a more detailed review I thought it's time to update as things progressed: 1. Honesty : I give A3 smart homes less than one at the conclusion of our installation I signed technician tablet and when it was sent to my email as PDF FORMAT for my records the contract mysteriously changed to us that showed lack of honesty and integrity and even though the company through its own investigation to my knowledge admitted to the mistake but also inadvertently admitted in the companies responses to these reviews but yet failed to make good on promises ! 2. Customer service = less than 1 Star The company made comments and failed to honor them but instead elected at its sole discretion and expense and out of spite for these negative reviews in our opinion came to our home and removed all its equipment! 3. Security: less than 1 Star during the 30 days or so while we where connected we had several alarm events and NO ONE called us at all making us believe we would have paid for monitoring but yet NO ONE WAS actually monitoring! Making us in our opinion believe that this company again are dishonest and a BIG SCAM! I give A3 smart homes less than 1 star and please don't be a victim of their deceptive business practices! Stay away and look elsewhere!! I wish we did and you find out that in our after this event research found out that A3 smart homes didn't even make the top 10 in smart homes reviews and AAA bought out another company called Safe Security that had bad reviews and probably retained their horrible employees so please stay away and be warned! Full disclosure: this review is our personal experience and is our opinion and is meant to be for informational purposes only ! read more

once we got the camera to work, the fire alarm goes off all times day and night but no reason nobody's cooking. Nobody's even taking a shower and the best I could come up with was to bypass it and the red light blank so they just advised me to take the batteries out once my contract time is up I'm done, the alarm went off eight different times in the middle of the night in the middle of the day read more

I love, love, love my new AAA Smart Home security system. The technician, Cameron, was wonderful! He was professional and polite. He answered any and all of the questions I had - even when I thought they were silly questions. Being a single mom - I feel much safer having the system. Thank you AAA! read more

We had security cameras installed recently and I have to say our installer, Kenzo is the best! He was knowledgeable, courteous, and so nice.

AVOID this company!! We were Safeguard customers before they were bought by this company. Terrible company for existing customers. They bounce you between departments when you need help. Our equipment is old and we were looking to upgrade to new equipment with new features. Never got any call backs when we reached out to sales. So I stopped trying. Then the company called me not because I had reached out but instead it was because my equipment is on 3G and they are not going to support it anymore so they said I had to pay them hundreds of $$ to come out and install new basic equipment and that they would have to rip out all my existing sensors for the new control panel. I asked if someone could talk me through the new equipment because I was interested in more features than what we have today. They said they would have someone call me, but again I never got a call back. Who knew how lucky I am that they never bothered to call me back. I've now spent time reading other reviews and it's sad to see how long they have been receiving one star reviews from existing customers (showing you that in a couple of years they couldn't fix the problems that have made it such a bad customer experience)...it's a good thing I'm becoming a FORMER customer. I want a security company that is focused on their customers and delivering a top quality product! read more

Michael Martinez, did an awesome job installing my new home system. Very detailed, explained all the components to the system. Very pleasant to work with. Ask for him when you get your system installed. read more

We have been longtime customers (dating back to the Safeguard days) at multiple houses we have owned. We recently moved and yesterday, Alex and Rudy installed a full new system at the house, covering every aspect of home and health security. They were great, professional and fun. Their orientation and careful attention to what elements and options would work best for us was very appreciated. Never at any step of the process did we feel oversold. Also amazing how far technology has come! read more

We did not believe that you had such good persons such as JesonD he is one very coirteous guy. You sent the best, we are glad he came to help us. Thanks to him and all the other guys who came along. read more

Decided to make changes to my home alarm and it was an easy process from beginning to end. Wonderful staff who supported with the quote and overview - Denise and scheduling my appt with Fatiuma. The tech home pros - Brando and Alex were very prompt, hardworking and able to answer all my questions. Both installed my alarm system within TAT and cleared all mess they made. read more