Although I usually purchase all of my shoes and other running gear from another online store, this is probably the store that I would go to if I need anything last minute as it is fairly close by, the prices are reasonable, and they have a very knowledgeable staff. Besides that, I will occasionally be here to pick up my race packet for one of the smaller local races. Parking can be scarce at times as the lot is shared with some popular stores and restaurants. read more

A Snail's Pace Running Shop - Shoe Stores Near Me - Brea, California

Travis helped us and was training Deric and they both were very pleasant! Travis seemed very knowledgeable about running as well as their products and he got us exactly what we needed-- which was some custom inserts and temporary ones until the customs come in (about 4 weeks). My husband already notices the difference in his gait and day to day walking with the additional of the blue super feet inserts. We are excited to see what the custom inserts do for his plantar fasciitis! read more

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Went in May to get fitted and buy shoes to start my running journey and it wasn't such a good experience. I am regularly a size 8.5 and the employee said I should buy 8.5 shoes. Me not knowing that I should get 1/2-1 size bigger I agreed. After a couple months with these shoes they were HURTING my feet to where I was getting blisters. I don't understand why this store has an all sales final policy. I went to Road Runners and they were a much better help! They gave me the appropriate shoes and even custom feet insoles. Do not recommend this place. read more

Used to be good, has now gone downhill. A couple of salespeople are super rude. One interaction felt very hateful, maybe the owner is racist and sets the tone. This was recommended by my kids' running coach but I can't step foot in here again. There are plenty of running stores and R.E.I., therefore no need to buy anything from this store. read more

I walked into The Snail's Pace, arriving 45 minutes before closing with only 1 employee on the floor already helping a customer. I pulled a number showing that I was next. I waited for 20+ minutes. Then someone else came in and a worker came from the back and began helping the customer. I got an employee's attention from the back, (not wanting to sound rude to the new customer) and explained to them I've been waiting... and now the store will be closing in less than 20 minutes. About the same time, additional workers came from the back preparing to close soon (emptying trash, straightening shelves, etc). So why weren't they out on the floor originally? With time running out... I had a few boxes of shoes put in front of me, and was told to try them on and to see how they feel. Then it was closing time. I just left without a purchase and a firm decision that I would never go back. My time is valuable, but obviously not to The Snail's Pace staff. The following day I went to Happy Feet in Anaheim Hills... customer service was great ... NO comparison to The Snails Pace!! read more

I have to say, my first experience here was not the greatest. I did come in about an hour before closing and the guy who helped seemed extremely uninterested to help me and made me feel very dumb whenever I would ask a question. I am big on second chances so I decided to come back and give it another try. I am so mad at myself for not remembering the names of the two gentlemen who helped me. They made sure I was taken care of, explained everything to me in depth, brought out plenty of shoes for me to try on. And ultimately helped me find the perfect everyday running shoe for me. I know for sure one of the guys helping me was a manager and the other was shadowing him. They both were very attentive and even stayed after closing for me which I appreciated. I think one is a cross country coach at a college nearby and the other is on a cross country team maybe? lol either way I was so happy with my experience the second time around! Thank you for helping me find the perfect shoe. I will definitely be back! read more

The staff here are knowledgeable and friendly. They'll teach you a few things you never knew about running shoes. Prices are on the higher side, but the quality fitting it worth the premium. read more

I have been a customer of Snails Pace for 10+ years because I am very choosy about my sneakers. Although all of the sales staff has always been terrific, Jacob seems to be the most knowledgeable and helpful employee thus far. He explained the differences in the various sneakers, which greatly helped my daughter and I choose the rights shoes for her feet. We also appreciate the free 3D foot exam which helps narrow down the correct shoe choices at Snails Pace. read more

I had a great experience having my feet analyzed here. I have been having foot pain from running with the wrong shoes. Maiyah was very professional and helped me narrow down options for shoes that are more optimal. The analysis was eye opening. Thank you! read more

A Snail's Pace Running Shop - Shoe Stores Near Me - Brea, California

I walked into the store in Brea as a former high school collegiate and semi pro athlete now in my middle age doing CrossFit and really take my fitness and health seriously. I like the opposites of the store. Shoes are all displayed but with no price tag by assumption was that they wanted you to Ask for assistance and get the right shoe fit. I figured great! I'll be able to get something that's more particular to my running style however, after 20 minutes of waiting and standing around, no one ever came up to me. I looked around, and some of the staff were working with another customer, but never said anything to me. My take on this at first glance is that they have people over there that are also runners but runners don't always do a good job at Customer service lol my advice to them is hire someone to attend two people that are coming in and spending their very hard earned money on expensive shoes Because once you do that you'll have a customer for life, but I'm sure they are knowledgeable and have expertise so that is a plus, but I give them very low marks for Customer service and their ability to provide service to the average Joe. So as long as you have plenty of time to wait for someone to help you or go during the stores hours that are not busy You will be finding yourself having to wait. I was the only one in the store just standing around asking questions I had people even walking up to me saying what do I do? I let them know that maybe they should just try to either leave a note on the counter or maybe call them when they're available. A snails pace running store in Brea. Don't ignore your customers especially when everybody shops online. read more

I really appreciated the free shoe fitting. I've always struggled to find a shoe that works for me and Snail's Pace really took the hassle out of the experience. Matthew was super helpful and brought out a bunch of different shoes with multiple colorways to help me pick the right one. He was super knowledgeable and was able to tell me the pros and cons of each shoe to help me make the right choice. 10/10 recommend! read more

This place is my favorite running store. They also have an amazing running club for all levels and are very encouraging.

Brock got me in and out of there fast. Fantastic service, was able to find the very shoes I had bought there over a year ago within about fifteen minutes. Easy buy, easy recommendation. read more

I got there at a moderately busy time but was helped within 5 minutes. Gaby was super helpful and did the assessment. She recommended 5 shoes total. I was looking for both work and running shoes. She asked about my color preferences and current pain. All the shoes I tried on fit me so well! It was hard to choose between the selections she gave me. I had a great experience and learned a lot. I left with two pairs of shoes for both work and running, which is exactly what I hoped for. Highly recommend read more

If you're a runner looking for guidance on the right quality running shoe this place is legit. Everyone in here knows what they're doing!

The workers here are always so nice and attentive, my family has been coming for years to buy shoes. My most recent visit 1/3/24, Matt greeted me right when I walked in the door and he was super professional and smiley the whole time he was helping me. I really appreciated his input and the fact that he didn't pressure me into buying anything immediately. read more

Where do I begin Ahhhh yes, customer service Ryan is the man, he changed my life, I've been wearing shoes that were not the correct size, due to this man I won't be in pain after a long day of cutting hair. Thank you again Ryan for taking care of my family I will be back read more

A Snail's Pace Running Shop - Shoe Stores Near Me - Brea, California

Craziest sales model. You have two people assisting a room full of customers. We are all taking numbers and just waiting l help. 3 people are we register talking to each other: it's so baffling. Just waiting. One staff member is just waiting on their 1 customers to return from bathroom while she wonders the store. I'm literally laughing at sales loss. read more

Great experience here! Came to their renovated location yesterday for a gait analysis and new running shoes. Robert was very helpful and knowledgeable and gave me a variety of shoes to try on to see what fit me the best. They had several shoes/socks to choose from and ultimately both me and my boyfriend walked out with new shoes we're excited about! read more

This was my first time coming here. We were greeted the moment we walked in. Both my friend & I were getting fitted for running shoes. Kent helped us both out at the same time. He was very detailed in explaining what each thing meant & informing us about how our arches & stances were while walking/running. He brought us both out a few shoe options & explained the difference in each. Kent brought out cushioned shoes for me & more sturdy shoes for my friend since she had broken her ankle in the past & needed different support. By the end, we both were torn on which shoe we wanted. Kent was honestly so patient & so friendly! I highly recommend coming here to find your perfect fit read more

A Snail's Pace Running Shop - Shoe Stores Near Me - Brea, California

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Amazing store so happy I found it! I showed up first thing this morning with a heel / Achilles problem and Mayah spent almost an hour helping me find the perfect shoes for my feet. She was thorough, honest, kind, and had a great sense of humor. She did not make me feel rushed and compared to the other running stores I've been to she wasn't pushy over a specific shoe that she was trying to sell. I told her what has worked for me in the past and things that I would like to change going forward and she helped me find the perfect fit. There were a few pair pairs of shoes that I tried on that were second runner ups, and she was able to add them to my notes in my profile which is an amazing option to have !! Price was not an issue for me. I was willing to spend whatever I needed to find a good pair of shoes for my upcoming half marathon. The store was very clean, and they have many shoe options for all various needs. I will definitely be returning once I reach my max mileage on my current shoes! Thank you Snails Pace & Mayah!! Happy running :) read more

Excellent service and selection! Kenny was very informative & helpful. I highly recommend!!

I'm gearing up for trail running and stopped by here to get some shoe recommendations. I had my feet measured by a machine and then was provided three different shoe recommendations which I found helpful (although I wish I also did a gait analysis). Got a pair of Brooks shoes and since they were last season's, they were on sale for $100. Note that you must take a number and will be helped in chronological order. Plenty of parking is available. They have two treadmills that you can use to test out the shoes. Overall, they are a shop that's super helpful and focused on helping your running experience improve. read more

Hello there I wanted to let everyone know that I called today to place an order over the phone for some insoles since they are far. I have been placing a phone order for quite a while now and for them just to tell me that they are not able to take my order over the phone anymore due to Jerry sales Rep asking his Supervisor. I will never go back to that store anymore. It's very upsetting cause I live sooo far knowing that they would make an exception of taking my order over the phone. They used to go out of there way for me and not any longer which really sucks. read more

A few short months over due but thanks to this place, I am now wearing the proper shoes and can run without any pain! All these years I thought I couldn't run because of body pain but it really was because I wasn't wearing the right shoes. They have a system where you step on (without your shoes) and it scans your feet. With the results, the sales associate will then bring out some recommended shoes for your feet. I had a wonderful experience and will continue to shop here for years to come. read more

These shoes have to be some cheap Chinese knockoffs. I have bought many different types of HOKAS but when I bought these for the first time at this store I couldn't believe how hard they felt on my feet. I have bought this type of Haka brand too, and they never felt like this. No way are these HOKAS real. Now after 3 weeks they are coming apart. picture below read more

A Snail's Pace Running Shop - Shoe Stores Near Me - Brea, California

Thank you Snail's Pace. This year I made a commitment to improve my health which includes a walking regimen. My current shoes were making my feet ache since I've been walking 10-15 miles a week. A friend recommended Snail's Pace to properly get fitted and get recommendations. I did my homework as well and came prepared with shoes I wanted to try. Tried several pairs including Hoka but settled on some super supportive Asics with ample enough cushioning. 15 miles later and my feet don't hurt after my daily walks. Staff was great and listened and brought out models that fit my criteria. I'll be back. read more

The service, help, and process was very smooth and pleasant. The sales rep was able to measure me and help me find the best fitting shoe! The price is a bit higher than other shoes, but the feel and comfort is worth the investment! read more

Stephen was extremely knowledgeable, friendly and professional. My daughter and I came in together with different needs and Stephen provided multiple shoe options to meet our individual needs. I highly recommend Stephen! I will be sending my husband in for a fitting as well as tell a friend at work about the experience. read more

Friendly staff so many nice things to get. I could shop here all day. They have the 160 gels mainly what I came for

Super helpful,,they scanned my foot,?i have been wearing wrong sizes for years. They gave me shoes options o try . My feet felt so good in shoes I tried on . If you have trouble finding shoes that fit well give them a try. Remember how long you are on your feet read more

It has been over a decade since I was last fitted for running shoes, and my body has changed considerably since then, and I suspected my stride as well. I had been through several fitness trends including Crossfit, POSE method and barefoot running, my joints were worse for it, and I haven't been able to run consistently as a result. Heavy lifting without accompanying cardio hasn't been good to me. After spending hundreds of dollars on different knee braces and destroying my stomach with NSAID's, I figured maybe it was time to revisit my choice in footwear. I looked up running stores and A Snail's Pace was nearby and had just what I was looking for: a full map of my foot, video of my stride, and knowledgeable staff to help me find just the right shoe for me. Denie ("like the restaurant") took great care of me. I came to find out that my feet had changed significantly, and I went from significantly underpronating to mildly overpronating and needed a well-cushioned shoe with a little support. After the tests, Denie brought out a few different sets for me to try. Honestly though, her first recommendation - a set of Brooks - was right on the money. I tied to talk myself into a couple other brands I was more familiar with, but the Brooks were just so comfortable that I kept coming back to them. They checked all the right boxes and my joints had no complaints! Ultimately, the shoes weren't cheap and not what i would have chosen on my own, but they were exactly what I needed. Thanks to Denie and A Snail's Pace for getting me back on track! read more

My husband and I went in on a Saturday afternoon, excited to finally use a gift-card! We arrived at around 2pm, so although there was a bit of a wait, the service was worth it. After my feet were measured (arch, heel, length, pressure, etc.), JT provided many selections for running shoes and was extremely knowledgeable. Overall, everyone in the store was friendly and professional and I'd highly recommend anyone looking for a good pair of walking or running shoes to visit this store! read more

I rarely leave reviews but after visiting the store and having Bill help me out, I just had to leave one. I came into the store looking to buy some sandals to use at home and explore some options for shoes to deal with my plantar fasciitis. That was when Bill came up to me and went straight to work helping me. He explained all of the different type of supports and purpose that each sandal provided and answered some of my questions about sizing. I ended up getting a pair that he recommended. Afterwards, I explained to him I was also interested in shoes and once again he got to work right away explaining how they can find shoes that specifically fit to your needs using these feet modeling scanners. It measured things like the length, width, arch of my feet and heel pronation which was pretty cool and useful. He even had me jog in some neutral shoes and recorded it to analyze my running gait in slow motion to see if I need specialized support or features. It felt like I was on ESPN watching Bill analyze and describe my gait! Based on the machines results and Bills analyzation, Bill brought out 4 different shoes and had me try them all on to compare and told me some of the differences. I would strongly recommended this place to anyone looking for a shoe or sandal that's perfect for them. And if you don't know which one that is, ask for Bill. I wouldn't be surprised if he was the owner of the store given how much knowledge he had of various shoes and the assistance he provided for me! read more

I just got done buying my new ASICS ! I can't compliment Ashley enough. She was extremely knowledgeable and helpful. From the moment I stepped in the store to the moment of purchase. She showed me all the selections and the different brands. She explained the value of each shoe and what they had to offer me. She also went out of her way to try and find me a non-slip they had sold out of. I am typing this in the parking lot because as a salesmen myself I felt so welcome and appreciated. I sure hope she gets commission because she most definitely earned it. Folks ask for Ashley for top tier advice and service. 10/10 recommend and 100/100 service read more

Came in today w the family to get some good running shoes , Nathan Limon was the gentleman who helped us . He was very patient w all of us. I definitely recommend coming here and asking for him to help you out . Good job Nathan read more

I would like to express my deep appreciation to the folks at Snails Pace in Brea. I purchased a pair of shoes there last week. After wearing them with orthotics a couple of hours, I decided it wasn't a good fit. I retuned them for a refund that day. Fast forward a week later, I discovered I was missing the right foot orthotic in a pair of shoes I was planning to wear. I then realized that I had left the orthotic in the pair of shoes. I returned. Jaye, the manager was so helpful in tracking down my custom orthotic as the shoes were ready to be sent back (worn). I have purchased many pairs of shoes there over the years. As one gets older the proper fit is increasingly important! Thank you staff and Jaye ( May not be spelling this correctly) for excellent service! Dana read more

Who knew shoe fitting was an actual thing..... I highly recommend you come here and get one. Especially, if you are just beginning to run or not. I leaned so much about my walk, my Pronation , correct size and width. The service from beginning to end was nothing less than exceptionally. The appointments was not rushed. I was listened to as I described my wants and needs. I ended up leaving with two different pairs of trainers as I could not choose which ones I liked better. The store does get quite busy and an appointment is highly recommended. read more

A Snail's Pace Running Shop - Shoe Stores Near Me - Brea, California

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Having been a runner and buying shoes from this store for over a decade, I was shocked to see how customer service has dropped. I have been off running with injury/surgery for 2 years and popped in to drop off shoes for Soles for Souls and get my standard insoles now that I'm running again. I will now hesitate to go back to get new shoes because it seems the quality of customer service has really dropped. First off, the Soles for Souls box has been at this location for forever but they move it around so when I walked in and asked an employee where the Soles for Souls box was he said "what's that? I don't know what that is?" and another employee just said "huh?". I turned and saw the box myself behind the registers in a hallway - where these 2 employees probably walk by it literally 100+ times a day. Dropped them in the box. Okay, fine. Go to the insole wall and didn't see my normal insoles I usually buy (SuperFeet Berry) so I asked a 3rd employee if they have and are out or just don't carry that one anymore. I got a blank look and an "I don't know". I do not know what is going on but training in literally just the basics is missing. This is a running store. This is literally the job. I'm not asking someone in a clothing store where I can find a microwave. The employees should know the basics and if they don't know, e.g. the insoles, then they should be trained if they don't know something to say "I'm not sure on that but let me get you someone who knows more about the insole wall than I do". To give me the "huh"?...blank looks..."what's that?" is unacceptable. I hope this is just a one-off but seems like something is missing in the staffing and training of the store. read more

Busy, but well stocked shop near the Brea Mall. Made a shoe fitting appt online and was seen within 10 minutes. Attendant was super friendly and informative throughout the process (half marathon in 2 months) and explained the results of my foot scan, then we did a trial run to look at my stride followed by a fitting. He was patient with my questions and told me what was different about each shoe. Definitely don't be shy about your questions and also inform them of your injury history, whether/where you tend to get blisters, or any other running problems you have because they definitely know a lot. Also bought running socks at buy 3 get one 1 free. Great local business to support, though I did look online afterwards and found my shoes $20 cheaper on some sites and $10 cheaper on the original sellers site. I would come again but have learned my lesson to research before the final buy. read more