I've been coming to this Lids store for probably 15+ years and have never really had any issues. The store is kind of small and it can get packed real quick especially around the holiday time when everyone descends on the mall. Overall they usually have a good selection, but since my favorite sports teams are considered the secondary teams in the area they usually do not carry a lot of options for me. I have never really had any issue with service, it's just hats and their have what you want or they don't. Things can sell out quick, like some of the Dodgers WS hats, but they are always good about referring you to the Lids website or helping you search at another store location. read more

Staff really makes such a difference when shopping... some people have great customer service and others don't. I was on the hunt for a Dodgers World Series hat and started my search at the Montebello Mall. The employee working there was rude and definitely lacking in customer service. I was fortunate enough to grab one here at Brea and I wish I had gotten his name, but whoever opened this morning head very helpful. He helped me find the size I needed and gave me some info on another hat I was looking for. I also overheard him on the phone (another customer looking for World Series hats). He told them about store policy on the special items (no holds, first come only) but have him suggestions on how to try and score one. Not everyone has that customer service spirit, but this person definitely did. Considering the juxtaposition of my experience at the other store, it made me want to write a review. Keeping doing what you're doing, Brea! read more

1 star for customer service. No one answers phone, called multiple times and no one picks up phone. My order should have been ready yesterday (order placed 4 days ago and paid in full), tried calling yesterday and all day today when I finally decided to drop in because my order should have been ready, but it was not. So frustrated, only one hat done out of 6. Waste of time, understaffed possibly. Now told will try to have by tonight or tomorrow. So frustrating! read more

I just left this Lids location and was a very unsatisfied customer. I bought a beanie from another lids store and they forgot to that the sensor off. So I took the receipt and the beanie to Brea location. Joseph was the lids employee that help me. I show him the receipts and the beanie. Joseph look at the sensor and was like I need to take it to that location I got it from. I was like I got it from lids I just need the sensor off. After his smart remark. I asked for the store location number not the phone number to the store. After telling him 10 times he finally gave it to me. I'm going to put a picture with this review. read more

Lids - What type of customer service you write down on a hat tag like this. - Sports Wear Near Me - Brea, California

Customer service can be better. Went in there guy working doesn't give a shit not helpful just nods at u. Would not go back or recommend.

Worst Lids Customer service is the worse. The Manager he has no people skills. Don't even try this store for anything they're rude and not helpful. read more

Stephen provided me with the most perfect customer service experience a person could ever have. Great person great sense of humor and very every helpful. Keep up the excellent customer service. Thank you read more

Great service. Ray was very helpful. He helped my find a size and steamed my hat. Very good customer service. Will definitely be back. I think he said his name was Ray. Could be wrong. read more

Stepped in to find a hat for my son & Vanessa was on her phone the entire time I was in store, I was in there for about 30 minutes . There was an issue with the hat I wanted & they were trying to figure out how much to charge me. Vanessa Took 2 personal calls while on her shift , customers would come in & she would ignore them while being on her phone & putting hats on the shelf. Very unprofessional that's why people wouldn't buy anything because they weren't being attended to read more

This was possibly one of the worst customer service experiences I've ever had. I went to this location with my family where my cousin was looking at the discounted hats section. He was planning on buying about 6-8 of them. They all had price stickers but when we were checking out, the associate neglected to tell us that the prices had gone up. We went back to the store after reviewing the receipt and he said the prices had gone up by $5 each hat. However, he didn't tell us this when we were initially checking out. I asked why they didn't change out the price stickers and he said "to be honest with you it's too much work". I guess being transparent during the interaction was also "too much work". He basically had a "take it or leave it" attitude and was very rude and disrespectful. It was very clear that he did not care about his job. I would not recommend this place to anyone that cares about having a pleasant shopping experience. Avoid at all costs. read more

Come in to buy a hat I saw online. They had it for 41.99 and the online price was 38.99 same item I asked if they would match the price for there own website they said no. Zero customer service. I just bought it online and i got a coupon ended up paying 31.99. read more

Terrible customer service. I tried returning a brand new hat I bought 2 weeks ago and they wouldn't take it. I had my receipt and I was within the 30 days, but they complained about the condition of the hat and said it was "used." This hat was brand new and never worn so it was very frustrating to be treated with so much rudeness and disrespect. FYI to all the workers there, I went to a different Lids and they gladly and politely accepted my return with no issues. The quality of this shop is equivalent to its rude workers and I understand why this shop is rated so low. read more

The mister wanted a Laker hat and we had just visited E4hats.com in Fullerton and could not find one. I found a Nasa ball cap at E4hats.com for $21 and had to have it cause it was 4th of July weekend, I'm a science buff, it was red and it was a simple buckle design at the back. We came to Lids and I thought for sure a Laker hat would cost $30 - $40 and I was right BUT the caps were on sale and he got it for $15!! Lids has great sales! Had I known, I wouldn't have wasted his money (thanks mister!) on a Nasa baseball cap made in a factory warehouse and bought something licensed and official at Lids for CHEAPER! I can't find a Nasa ball cap at Lids though, so I'm happy with the hat, but it's worth it to checkout Lids for all your hat needs before you go online or elsewhere. read more

Lids - Ducks tribal cap ? - Sports Wear Near Me - Brea, California

Very disappointed to find out they don't do even exchanges. I came in to exchange a hat for a different color and was told to pay the difference since the hat was previously bought on sale. Same hat just a different color and had to pay $11 difference. In addition their customer service is awful. We waited in line almost half an hour while the cashiers only had one person in the store. read more

Alondra and Micheal are super dope, considerate, customer service skills being on point, no complaints at all from this location. There a small store but huge at heart, hats are hats but they Michael and Alondra make the store. I'll probably keep coming back cause the helpfulness and attention they show you to pick out your wear. read more

I placed an order online got next day delivery because I wanted the items as gifts for my kids 2 days later I get email items won't be delivered till 2 weeks so I tried to cancel order and they couldn't never apologized never any kind of explanation will never purchase from them again read more

Thank you Lids, you did a great job and Dania nailed the embroidery perfectly, love the Caps she just customized with an awesome attitude! read more

Lids - Sports Wear Near Me - Brea, California

Worst customer service ever..2 employee in the no one ask if I need help. Stading for 5 min.....

My daughter wanted to have a custom cap made; she is 13. Ken was super friendly and patient with her. He looked at her design and gave her feedback on how to make her lines look the most crisp. Ken told us about the specials going on over the weekend. Again, he was incredible. Thank you, Ken. We will definitely be back to see You when we need hats. read more

Too many restrictions when it comes to embroidery at this place. Went to Another lids and they accommodated with the same design I went in for at Brea Lids. WACK!!! read more

It's a hat store but it is addicting

I don't know why I keep coming back to this location, the service is awful. I've had a lids card for the past three years and have been a longtime lids customer, but I will be sure to stay away from this store. The employees often are too busy talking amongst themselves to go out of their way to help anyone. And when they DO help you, they speak at you with a smug, condescending tone. No, I may not work at a hat store like you, bro, but yes I do know about hats and I know what I'm looking for. And yes, of course I know my hat size. If you want crappy service or are in desperate need of a specific hat that you can't find anywhere else, come here, otherwise go somewhere else. read more

I came here to get a three items of clothing embroidered with small letters. Each embroidery was about an inch. I was charged for four items, but didn't notice until later. When I went to pick up the items, the guy working said the fourth charge was a service fee. He also stated that he was supposed to charge me for six items--one charge for each item of clothing I had embroidered and one service fee for each item, but he said he discounted me for whatever reason. Meaning one embroidery with the service fee comes out to be $21... Total rip off. For three items (one inch or less than one inch in width embroideries that were only three letters long in one thread color), it came out to be almost $50. I came here because I heard they could get the job done for cheap in less than in hour, and it wasn't even done until the next day. Should've gone elsewhere, or to a different Lids location. TLDR: too expensive for nothing special. Just took a closer look at the items, and they didn't even do the right color for the thread... I asked for all white, and he did one item black. If I'm going to pay $47, at least embroider it how I asked! read more

Decent store, okay variety. Great prices if you have a Lids card. Friendly, chill employes offered great assistance. read more

Lids - Sports Wear Near Me - Brea, California

As we walked in the door there were 4 employees at the register and not a single one said hello to us or any of the other people that walked in or were shopping. My husband wanted a hat higher on the shelf and the employees didn't even offer to help or ask if we need help. Very disappointed in this store. read more

Bought the last 7 1/4 world series hat for Boston havingbitbengraved with mookie betts signiture n # and tbe stupid girl ruins it!!! Said all exchange it for any other hat! I dont want another hat dummy! I want the world seried hat enbrodied ... I waited n wasted my time. But she clearly couldnt work the machine.. Or shes a dodger fan!! Totally pissed!! I was so excited.. Sbe didnt even know who mookie betts was! That shoukd have been my first sighn! Never again at this store... read more

Ryan did an awesome job with my embroidery request on an Angels hat. 5 gold stars are also given to Crystal who tracked down my online orders & always tells me about my pending Rewards certificates that are about to expire. A big thank you also for Samantha & Dania who also did an incredible job on my embroidery requests on other Angels hats. The Lids Brea team are all stars!!! read more

I seldom do review like this, but we're buying souvenirs here for friends. The short hair lady there acted like she didn't want to do her job well there, the worst customer service I had in the state lately. If there is a chance to visit another Lids, never come here absolutely ! ! ! read more

Poor customer service. Bad attitude. The lady just sat behind the counter on her phone and didn't have any eye contact or ask to help. When I asked, she just pointed to where the hats were and did not offer to help. She definitely did not want to be there and it was clear. read more

Horrible Experience. Horrible costumer Service.. I drive all the way to get exchanged.. The young guy with glasses refused to give me exchange with no broh i can't act Arrogant.. Never buy to this place.. Costumer Satisfaction is required.. Hopefully they Closed.. Or Bankrupt... read more

Thank you lids! Great deal and the young lady named Dania was helpful, customer service was outstanding and she did an awesome job on the embroidery. Once again thank you. read more

I went in to get my team Israel hat engraved. They completely messed it up and the writing went over the WBC logo in the back. Then they made me wait about 20 minutes for the manager to show up. The manager didn't even acknowledge me and went straight for the hat and began to cut the stitches off. Then it took about two hours to take off the stitching and get it corrected. The manager eventually acknowledged me and gave me some options and the hat turned out OK, but the WBC logo was ruined and had to be covered. If I could give this place negative stars I would. So bummed. This is a hard to find cap and they wrecked it. It looks OK after they did some work on it, but it's still not the same. read more

This store has the worst customer service ever. My husband and I walked in. We did not get acknowledged at all. The two employees were too busy socializing amongst themselves to even say hello. We stayed a total of about 10mins . My husband looked at every single hat just to see if they would offer help. Never did. A word of advice hire people who are eager to make a sale. My husband was even wearing a new ball cap which would tip you off if you're a real salesperson. That maybe, just maybe, this customer is interested in buying another ball cap. We will not return to this store. And encourage all our friends to do the same. read more

Not even a hello, bad customer service I've worked in retail for 20 yrs. and to not even be acknowledge is pretty bad thanx for nothin!!!

This place has hats for everyone. I get all my new era fitted baseball hats here. They do custom embroidery and have most teams and sizes. I enjoy this store alot considering im a fitted hat junkie. I suggest you get the lids card if you buy alot of hats otherwise its not worth it. It gives you 10% off thats it. The only problem i have with them is that they don't have many sales and prices are pretty firm, the most common sale i have seen is a buy 1 get 1 half off. I like that they make all employees wear hats, lets just say you can tell some of their employees don't wear hats outside of work and it shows. TD On The Move read more

Customer service here sucks. Three employees have more fun talking to each other than trying to help find a customer's hat size. Then become very argumentative when they're asked to give a little help. I don't really give a darn if you worked there for four years or not that does not necessarily mean you know it all. Try helping the customers once in a while. read more

Not going to lie i stop buying hats at mall location in a longg long time. But this place restored my faith in retail store. The girl that helped me was very patient since i wasn't able to pick what hat i wanted, and had it Embroidered with my last name on it . It came out amazing. Thank again i believe its samantha? Sorry if i got it wrong read more

Horrible stor, it's hard to find a hat that fits me because each are custom made.... found two that I was willing to buy and I asked the cashier to hold it. Came back and they had put it somewhere and I guess it sold out, he had the nerve to ask me so casually if I needed help, well wtf do u think? YOU FCKEN GAVE AWAY MY HATS. Never going back read more

I always order on Lids web site for all of my favorite teams merchandise, and have had my items shipped to the Brea location for free. I never have had any issues in receiving a call from a Lids employee to let me know the item is there, or to go and pick up the item. No complaints here for their online service and delivery. read more

Horrible store. They sold me a used hat that smelled like pure cigarettes t!!! And now refuse to exchange it! As per the manager said I'm shit out of luck!! Whatever you avoid this store!!! Horrible customer service. Ive been contacting there corporate and district managers. read more