I visited this store twice in one day as the first time I didn't see exactly what I was looking…read morefor. Each time I was approached immediately. I was helped and customer service was great. I was told about a $5 membership ( 1 year ) that saved me $9 on my purchase. I did ask one gentleman if they had a particular towel and was told they did not have it but the second gentleman over heard and realized they may have what I wanted and I ended up buying that item. Midsize laker towel for my golf bag :) Helpful staff.

Came in for a football jersey. 4 guys standing around chatting with no customers in the store. When…read morewe asked if my husband could try one on the guy gave me a bad look and said "which one?" I pointed out a jersey I had no idea were youth only sizes and he said the adults are on the other side. And he walked away back to his other work buddies that are all doing nothing just slumped over chatting with bad looks. Life must suck especially for the owners that pay for 4 employees to run customers out if the store looking to spend money.

Vince was the guy who rang me up, very friendly and smiled, thank you. I didn't really know what to…read moreget my nephew but I know he loves Nike lol. What do you buy kids that have everything they could want or need? It is extremely hard to do. But hopefully he likes the shirts I got. It was pretty busy today of course for Christmas and I checked into the wrong place lol I like this store definitely will be back lots of space to walk around to not feel crowded, and clean. Have a beautiful day, be kind to everyone :) Aloha

Champs is cool. I have bought many clothes here in the past. We purchased a few things here…read moreyesterday for the summer. I was happy with the outfits I chose. Mainly for workouts tho. Id come here again.

Finally got proper running shoes - Nicolette was amazing!…read moreI've been running 20-30 miles per week for the past few months (working up to 100 miles in November!) but was doing it all in the wrong shoes. I came to A Snail's Pace in Brea on Black Friday weekend hoping to finally get properly fitted, and I'm so glad I did. Nicolette helped me and made the whole experience so pleasant and easy. She took the time to analyze my gait, explained that I have low arches and a neutral stride, and helped me find the perfect shoe. I ended up with the Saucony Ride 18 plus Superfeet inserts with maximum cushioning, and I can already tell these are going to be game-changers for my training. What I appreciated most was that Nicolette didn't rush me, answered all my questions, and made sure I understood how to break in the shoes properly. She genuinely cared about getting me into the right shoe for MY feet and MY running goals. The store had great Black Friday sales too, which was a nice bonus. If you're in the market for running shoes and want expert help, ask for Nicolette - she knows her stuff and will take great care of you!

This place is great!! Yes, I would avoid coming on a weekend, wait time to just ask a question and…read moreget a size is pretty long. As soon as we walked in, we were greeted and got our name down on the waiting list. She said it was going to be about 30mins, no problem for us- we went down the street to get a slice of pizza and by the time we got back, our name got called. Our salesperson (Grant, I believe was his name) answered all our questions and recommended the perfect running shoes for me and my husband. I didn't realize I have wide feet so good to know when buying shoes. I also thought prices were good, I was expecting it to be overpriced at a place like this. Overall, great customer service and experience.

I love that this store is located on the outside so that it is easy to access from the parking…read morestructure across the building. The workers are very kind and friendly everytime I come here. They have offered to open up the dressing room for me and help me get my size. The store itself isn't large but it doesn't feel messy. They do a pretty good job keeping everything folded and neat. The sales racks are usually there but the selection is prefer limited depending on when you go. In terms of value, the prices are high but really worth your money. My lulu pieces last me for years. Parking: free but the structure may be packed on the weekends

I had an order to pick up and a shirt to return. Parking was a challenge due to the ongoing…read moreconstruction and detours throughout the mall. The store is accessible from the outside courtyard area. The associate who fetched my pick up order was very efficient and helpful. The line to get my shirt returned was long and slow. There were at least 4 visible associates on the floor but only 1 person ringing people up at cash wrap. I had about 6 customers ahead of me in line and it was a bit of a head scratcher to me why at least one more associate couldn't jump in to help the cashier some extra support. Overall I thought the merchandising was done nicely and the store felt nice and open. The newest polka flock gears were available and I also liked the varieties of accessories to ogle at during my wait in line. Unless I have another in store pick up I have to make here due to a merchandise availability, I don't anticipate returning. The laborious nature of finding parking, long wait in line, and the outdoor entrance only nature of the store makes this a no for repeat visit.

Hello! Ben Z. here! I wanted to quickly report on my super, first-time, five-star, shopping…read moreexperience at DR today (8/2/25)! I thought the lady running the place was very knowledgeable about the products, very customer-service oriented, very friendly, and offered very nice conversation....I ended up purchasing two, very-reasonably-priced, soccer caps that I like a lot....I highly recommend this store and will likely return for more caps in the future!

Great store, great customer service. I got a 10 dollar brazil beanie here and it was the best…read morechoice.

The service is always very friendly and helpful. They're very helpful with getting you a different…read moresize if necessary. The selection of clothes there is great! I wasn't even looking to shop today but I walked out with 2 tops for me and 1 for my husband. The value for our money is great here!

Associate's stares at you, not friendly, no greeting, you smile at them and they stare you down…read more While you're looking for sizes they don't make an attempt to assist you. Once you've stand in line for several minutes they finally acknowledge you "are you ready?" .... My thoughts..,No, I'm just been standing here??? Really... Then "are you a member?" "This is not included " yes I bet it's a believe a kloe addition " you ll get member pricing." Doesn't know the price of hand, doesn't know what are sets, can look up my member number? I look it up in two seconds.,, still can't find it... Definitely new associate or just doesn't care for providing good service. I'll stick to Mission Viejo Mall and online purchases. Don't want to experience terrible service again. My suggestion... Do better, hire staff that loves to represent your brand and enjoys helping others. Never been to Brea Mall but I'll tell you all the shops I bought from gave world class service!

I've been coming to this Lids store for probably 15+ years and have never really had any issues…read more The store is kind of small and it can get packed real quick especially around the holiday time when everyone descends on the mall. Overall they usually have a good selection, but since my favorite sports teams are considered the secondary teams in the area they usually do not carry a lot of options for me. I have never really had any issue with service, it's just hats and their have what you want or they don't. Things can sell out quick, like some of the Dodgers WS hats, but they are always good about referring you to the Lids website or helping you search at another store location.

Staff really makes such a difference when shopping... some people have great customer service and…read moreothers don't. I was on the hunt for a Dodgers World Series hat and started my search at the Montebello Mall. The employee working there was rude and definitely lacking in customer service. I was fortunate enough to grab one here at Brea and I wish I had gotten his name, but whoever opened this morning head very helpful. He helped me find the size I needed and gave me some info on another hat I was looking for. I also overheard him on the phone (another customer looking for World Series hats). He told them about store policy on the special items (no holds, first come only) but have him suggestions on how to try and score one. Not everyone has that customer service spirit, but this person definitely did. Considering the juxtaposition of my experience at the other store, it made me want to write a review. Keeping doing what you're doing, Brea!

Employees were friendly, greeting us when we walked in the store. Brand name shoes are pricier here…read morethan other shoe stores in the Brea Mall.

I come here pretty often because my son likes the variety of shoes that they provide. Most of the…read moreemployees are pretty welcoming, but I was always enlightened to see the old general manager in the store since she helped us out no issue. I asked one of the workers about her and they told me that she unfortunately moved stores... even asked who her replacement was and was upset to hear that it was the new lady that wasn't welcoming at all. You could tell she wasn't enthusiastic when we walked in and basically avoided helping us get a shoe, letting some of the other workers do the work. Being BIPOC, it's always disheartening being avoided in service areas since you can't tell if it's discrimination-based or just genuine dislike for the job lol. Overall, I will most likely be traveling to a different store to avoid feeling uncomfortable and hope that things change at this one! Shout out to the normal workers though, they're awesome!