Dropped by to pick up some shoes to support my feet because I have plantar fasciitis. After looking…read morearound Ricky greeted me and asked if I had any questions and I told him about my issue while running. He suggested a couple of shoes but highly recommended the ASICS Gel-Kayano 32 because they have the most support for the arch. He also assisted my wife with a selection although she came in sandals he had no problem giving her a new pair of socks to be able to try on some shoes. I personally don't like the thick sole but if that's what's going to get me moving so be it. This location is an outdoor mall and there is parking but depending on the time you go it may be difficult. I highly recommend this location due to the fact that the Ricky was polite, professional and knowledgeable, he helped me save an additional 10% by signing up for the newsletter. They have plenty of sizes in stock, they also have a BOGO 50% off. the value of the shoes are good if you plan to use them for the gym and running or even everyday wear. Thank you Ricky for your help, keep up the good work bro!!

Good service , good prices . I return there many times ,…read morealways a good deal. Friendly customer service . Yes I would go again

I can see how people can have mixed reviews coming here. The selection is small and service is a…read morehit or a miss. The store is small with a few teams and player jerseys mixed in with some rando ones. They will miss the mark completely or have what you want. No in between. However, for my Friday evening (20 mins before closing) shopping excursion they had what I needed. My son wanted a Matt Chapman Jersey and nothing else would work. We all walked in and one of the two associates (younger guy) greeted us after he finished helping with another guest. The manager or more senior employee just stared at the people in the store and worked around the cashier. The younger guy was courteous and helpful. If he didn't know the answer he asked the more senior employee. He helped us locate what we needed and thanked us for coming in. Happy KID equals happy PARENT and that means good review for the most part.

One star because nobody seems to feel the need to acknowledge people who walk into this…read moreestablishment. I've been here a few times and each time it's the same.... Guys stuck watching the tv and can't even fake a simple "hello". I'm not sure if it's because they're used to people just casually browsing and not purchasing...?? NEWSFLASH: your customer service (or lack of it) isn't helping your cause. One star simply because they honestly have a good selection of sportswear BUT be aware of the higher price tags.

They are very professional and courteous whenever I come in. This is my fourth suit…read more Thank you Wais Guy.

Came in for a suit and the wise guy helped me out in 10 minutes. I was already paid and out the…read moredoor. Recommend him enough. Awesome selections always had a great price.

Outstanding service Ellie was extremely sweet lady…read more Also the whole worker were sweet and helpful Opposite REI store at Laguna Hills I been there On shoe section to buying one hoka shoes Only one sells person was there w not nice attitude I didn't expect when I pay $170 for shoes They be ignored and doesn't care

I almost let recent negative reviews scare me away from going to the Irvine store and go to Costa…read moreMesa or Laguna Hills, but my recent experience proved that perception isn't always reality. From the moment my son, who's going into middle school, and I walked in, we were greeted right away and connected with Judy, our sales specialist. Our stay lasted about two hours, and Judy was amazingly attentive the entire time. She was so patient and detail-oriented, going back and forth to bring out ten to twelve different pairs of shoes for us to try on without ever frowning, even though there was no commission on our purchases. What really stood out was how she spoke directly to my son, making him feel truly involved in the process rather than just talking to us as parents. She also applied that same dedicated care to my wife, and thanks to her explanation, we finally figured out the reason for her ongoing ankle and knee pain. Judy's exceptional service and focus on satisfaction were unmatched, making her the person to ask for!

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

I highly recommend these guys, A+ all the way. Our uniforms came out great, Jamil was great to…read morework with and took care of things from start to finish. Even if you don't live in Rancho Cucamonga don't worry, I don't live there but they were able to handle everything online via emails and over the phone. They can handle logo design and everything that needs to be done without you having to visit the shop. If you have a need and you want a really high quality product then give So Cal Team Sports a call or contact them online, they had our order done in a matter of weeks and done a couple days before it was promised. There are shops out there that promise to do things cheaper but those places are a pain in the ass to deal with, when it comes to quality and service you really do get what you pay for so the next time the Trojans need jerseys So Cal Team Sports will be my first and only call, thanks again SCTS!

I have been working with Jamil at SCTS for the last three years. His customer service is…read moreoutstanding. He always fulfills his commitments and we always receive our gear on time. He designed our uniforms and they have been excellent. The players love them. This is an outstanding company and will have my business as long as I am our head coach. Great job!!

We come here from time to time. We always come out with some great new shoes at very reasonable…read moreprices. Nice hats too. Sometimes they have some cool clothes too. The workers are helpful and nice. We definitely will be back when in need of some new gear.

All I did was try on one pair of shoes with my friend while I was sitting there trying to fit the…read moreshoe they kept approaching me asking if i needed help or if I was actually going to buy the shoes, the girl With the big cancer tattoo on her face was being loud and unprofessional while yelling at my face I told her to calm down and speak to me in a professional way. saying I tried on the same pair of shoes multiple times- and she continued to make false accusations about me in the store. when I asked to see the cameras they denied me, I personally felt profiled I hope to not see or hear about this again 01/22/26 3:50