Knowledgeable and friendly owner. Before coming I read the reviews and can understand the frustrations of others, but the experience of coming in and getting to chat with the owner who's a standup guy who gives the best service and recommendations deserves an applaud. The value is amazing, way under what retail stores sell for, and was able to pick up a TPD1 for $110. Selection was good for metal bats, but not many wooden bats were left. read more

BATS UNLIMITED - Sporting Goods Near Me - Tustin, California

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First time here. Personalized service, good value, quality products. Will definitely be back. Analyzed my son's swing and gave recommendations. read more

Awesome dude, prices are great, and a lot of bats in stock. Location is easy to get to. Service was fast. read more

Ordered a bat bat for my younger brother. He has said nothing but praise for the bat I picked for Him . I am just glad the shipping was swift and showed up before his birthday. Honestly I am so glad I was suggested to this store. read more

I called Bats Unlimited, looking for a new bat on short notice for my daughter. They took the time to discuss all the options with me and answer all of my questions. Not only was I able to save money, but I also left confident that I had made the right decision and hadn't just purchased a bat based on size and looks. read more

They take orders for items they don't have then cancel your order without explanation or apology.

A great experience overall - Very helpful with options available, very responsive. Smooth transaction - received on time - Thank you

My husband and I always come here for our softball gear! We've been frequenting for over 10 years. They always have a great selection of bats and equipment. The service is wonderful. The owner is super knowledgeable and will help recommend new bats that fit each of our needs. We recommend this place to all our friends and now it's everyone's go to place ! We Love Steve and the team! read more

BATS UNLIMITED - Patriot Bat ! Super hard to find and they had it ! - Sporting Goods Near Me - Tustin, California

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This is one of the finest baseball/softball online stores I've ever! I've been a customer for many, many years and they're always so easy to deal with, their prices are reasonable, and customer service is "top of the line". I'm a big fan. A+++ all the time. read more

Steve gave me a great deal on a Louisville LXT. I highly recommended you visit if you are considering softball gear. Competitive prices and great service. read more

BATS UNLIMITED - Sporting Goods Near Me - Tustin, California

Best place to go for your softball/ baseball needs with great prices too! Steve is always welcoming and very knowledgeable. 100% would recommend this place!! read more

I have been here a couple of times. On both visits the guys were very helpful (John and Steve). I finally bought a bat from them on my second visit. If you live in driving distance, take a trip down there. They have plenty of items in stock (pants, bags, jerseys, gloves, turf shoes, batting gloves, bat tapers/knobs, bat grips etc) I'll be back for sure! PRO TIP: bring some cash if you can; they do take cards as well!! read more

Good quality material. Friendly service. I would highly recommend for baseball and softball items.

Steve and John always have the best prices and a great bat selection. I mainly shop here for adult softball equipment, but they sell a ton of baseball and fast pitch bats and equipment as well. I would suggest always calling them up or stopping by to check their price before buying anything elsewhere. read more

I've been buying bats from BU for a long time, Steve is very knowledgeable on the latest bats and always has what i'm looking for, shop is well stocked with all the goods plus his prices are the best in town! read more

Possibly a good vendor. But, they advertise bats for sale on their website that they don't actually have. Found two bats on their website that I have not been able to find elsewhere for some time. Before I ordered online, I called just to check availability. The phone rep said that they no longer had those bats for some time now. And, yet, it showed "available" on their website. Either they don't update their website frequently, or this is a come on to get you to call/order and get you to buy another product. Disappointing either way. read more

Really? You advertise on your website items to purchase but you don't have any in stock. As a customer, I went through the entire process only to be told a week later, "I don't have any good news" by Brian. "They are totally sold out." Then he was totally silent. Nothing I can do. They need to monitor their website and make sure their inventory is current! This was the first time I shopped with them and this will be the last. Sorry for the poor YELP review but you earned it. read more

Website was easy enough to place order, expect for the fact that the bat I purchased... Wasn't in stock! Keep the webpage up to date. Refund was issued promptly, however I inquired about another bat and heard nothin back. Wouldn't recommend. read more

We have nothing but positive things to say about Bats Unlimited!!! They have great selection of softball bats at a great price & always provide wonderful service. We have ordered several bats over the years and each time we had a great experience with them. We'll definitely order from Bats Unlimited again! Hawaii peeps, this is the go to guy! read more

I like it. You're not gonna get fluffy-happy-cheerful service but you are gonna get someone who wants to get a bat in your hands that you'll like and at a good price. Good selection of bats as well as some other things like a selection of discounted salomon turf shoes. Will return. read more

Ordered a bat on Saturday and told 1-4 days for shipping by Steve. I called on Thursday and he couldn't find my name or order. He finally realized he left bat in his car with paperwork and never sent it. Offered a tepid and childish sorry. Did not offer to overnight it or even 2 day. He offered nothing. I said "that's not good service." He said "F' you @$#$#" and hung up! I called him back and told him I feel! Don't waste your time. Heard he was going out of business. Should have not wasted my time. Found other reviews on TrustPilot where he called a female customer a bit#$! Many other terrible reviews with Steve Ponzio attacking customers! Posted this review on many other sites as well as on softball leagues. Spread the word. read more

Bats Unlimited is by far the easiest way to buy a bat off the internet. I have got two bats from them in the past year and both of the bats I purchased costed less than any other company and got here on time! I won't buy from anyone else ever again. read more

1st time buyer from Bats Unlimited. Not the best experience. Purchased 2 bats from them only to find out they are out of stock. Unfortunately I canceled my order with another site because BU was cheaper and had free shipping as well as being close to me so why not shop local-ish. Well when I found out BU was misrepresenting their stock it was too late. The bats at the other site were gone. Their response........ I'll give you a discount on a more expensive bat. Not a comparable discount though. Either way, they were nice. Easy to order just not to bright when it comes to inventory management. PS. Two days later...... their site is still incorrect and shows the bat I want as available. I called them about it too. Not very good customer service. I'll shop for our team elsewhere read more

Reading the rest of the reviews, this company seems to have a real problem fulfilling their orders. Same story. I found a couple bats at better deals then other sites, placed the order then waited. I thought I would have had them today, then realized some guy at an sbcGlobal address, which I didnt recognize as important since it was a different domain.. had emailed me and asked me to call him...no call to me. I called in, twice, and was put on hold for a while, twice. I emailed and asked them to cancel my order. read more

Yes they're website isn't updated properly, they claimed they had a mit in stock but called promptly to notify me they were no longer available, and offered me a great deal on a mit of the same brand, i can understand how it could be aggravating, it was at first but Steve was tremendous help and would recommend doing business with them to anyone! read more

Do not use these guys. They advertise bats that they don't on their website to try and sell you something that they don't plan on actually sending you. I assume that they are doing this to collect your credit card info to sell it to others. When I tried having a conversation with the uh he hung up on me, accusing. Me of re-selling bats on eBay. Which I have NEVER done. I've never sold a new bat on EBay in my life and the guy was a massive tool. Don't do business with them. They have no way of tracking inventory and they will screw you. If I could ya e given then zero stars I would have..... read more

Everything was just as promised. Fast (2 day) delivery. Great prices. Amy was very pleasant to work with via the phone Their prices are much better than anyone else out there. read more

We got a great deal on a bat and two gloves and great customer service as well. Somebody was always available quickly by phone and in person to address our equipment needs. Highly recommend! read more

Worst company to order any baseball equipment. Was not satisfied on the handling of customer service after ordering a bat from them and not receiving any type of cancellation notification on the order. Ordered a bat and I had to call the company about the shipping of the bat, only to find out that they did not carry that certain bat anymore but will sale you another model. Seems like their goal is to "hook and catch" on any merchandise they want to get rid of. read more

Ordered batting gloves they showed as in stock. Got a call from employee and got attitude as if it was my fault they did not have gloves. Got attitude and hung up on because I did not want a newer pair at same price(I wanted what I have used not something I have not even if it is newer or "more expensive for same price") Not first time they have cancelled order on me. Employee ended up just hanging up after I said I did not want newer pair. If you are not ready for people to say they do not want something else, try updating your website and inventory. Usually customer service 101 says you should say " Sorry about that and next time we will try to do better" now there will not be a next time! What a jerk! read more

Great selection, very clean & neat store. Has nice displays of everything. I was tired of going to those over priced sporting goods stores with poor customer s. My whole family plays ball, from my kids to me & my wife. Was able to make one stop & get everything that I needed for everyone, from gloves to bats to bat bags, helmets & catchers gear for my son. Great customer service & great prices. The staff their really know there stuff. I am a big fan & I am a customer for life. read more

Great bats and great prices... I've been swinging bats from Steve and Bats Unlimited for years now, and I'm always satisfied with everything ... recently just bought pants and shorts here and they're excellent... also needed to upgrade my old Monsta for ASA/USA and so now my bag is rockin a fresh 26 oz balanced Miken Freak Primo ... thanks for always having the right recommendation for me read more

The really like this company. They know what bats are hot and others that are logs. I have purchased 3 bats from them and I will continue. Great company with amazing customer service. read more

I purchased a new bat from them recently. They did ship it quickly and the bat is a good bat. However, I don't rate them high on professionalism or customer service. First of all, they advertised and allowed me to purchase a bat that they no longer had. Second, their email communication was poor. I received an email which simply stated "PLEASE CALL THE STORE REGARDING YOUR ORDER" along with their signature and no order details. When I called the store, they began to negotiate with me for a different bat. I chose to pause and then called back later to settle on a new bat and price. This was more like buying a car, but fine. The main reason for my review is that the bat was missing the 29/18 button on the end of the handle. I reached out to them expecting them to make it right. They told me that if it didn't fall off in the packaging, I should contact the factory. I bought the bat from them and I don't think I should have to be the one to contact the factory days after I ordered it. I am certain that it wasn't in the packaging and I've given them weeks to kindly reconsider their approach, but they have not responded. read more

BATS UNLIMITED - Missing size out of box - Sporting Goods Near Me - Tustin, California

Unethical sale practices. This company sells bats that they no longer have. Call you or email you to call them. Then, they try to sell you another bat and make it seem like you are getting a great deal on a better bat. Not working with me! I had to ask 3 times for a refund as the salesman tried to convince me to buy something that I had never swung. Totally crooked!!!!! read more

Wouldn't buy a new bat anywhere else. Best prices in the industry and if you're close by, it's fun to look at the selections. I refer anyone looking for a new bat to Bats Unlimited! It's usually dads looking for youth bats. Thanks Guys! read more

Great experience today at Bats Unlimited. Emailed ahead and Steve had my Louisville Slugger Hyper Z softball bat ready for me when I arrived. Small store, but hundreds of bats, gloves, bags and accessories. I could have spent all day there. Will be buying all my bats from these guys going forward. read more

I have been coming here for 15 years plus and can't say enough about how great Steve and staff have been for myself, kids and all my friends! Great prices and great knowledgeable bunch of guys!! Thanks read more

Awesome service, called them up and they did not have the bat I wanted but they had an even better newer model bat for about the same price! It showed up on my doorstep the very next day! My son is super stoked and we are going to have a great season! Thank You! read more

I've tried to order 3 times. My fault. How dumb am I? 1st time- order a bat. They want me to call. Apparently they don't have it- do I want my money back? uhhhh- yes. But at least they gave my money back. 2nd time- i ordered a bat bag-backpack. i waited WEEKS & nothing,..,.., NOTHING,. so I email them. They reply & tell me to call them. WHAT??????? why would i have to call you? The guy keeps me on the phone FOREVER & after telling me twice that he has no order for me, he then asks for the order number & then says... 'oh sorry yeah- there was a mistake and that never printed out. We'll ship it out right now.' oh - ok. Well you do have stuff in stock then, Fine- there is another thing on your site I want. A few days later I go back & put in order #3 with them today- a bat. Guess what? I just got an email telling me to call them. ARE.YOU.KIDDING.ME? No way. No how. NO!! By the way- the bat bag's still not here. I just finally broke down & sent him an email. I'm tired of it. My exact words "if you don't have this bat in stock either then just flipping refund my money right now!" HOLY COW. What is wrong with this man? Really ironic to call yourself Bats Unlimited- if no one can actually get a bat from you. DEAR.GOD. read more