I had a positive experience with them in the past through my Old Republic Home Warranty; HOWEVER, this time around, whoever was texting me on the other end got defensive and crappy with me when I was asking questions about the status of my washer and dryer repair. I work in the medical field, not the appliance repair field nor the home warranty field, so what may be obvious to them about the process is not obvious to me. It took me prodding them for them to finally explain what was going on, but apparently the damage was already done with this person's tone over text and attitude. I don't need this as a customer! My warranty will be expiring soon and with their previous work, I was hoping to have their number handy for future repairs if needed. But now that is off the table. They're not the only repair service around and they don't deserve my business if they're going to treat me like this! My last text was asking politely to have that person's boss call me. Instead of responding, they contacted my home warranty company and dumped my job, saying THEY couldn't work with ME! The audacity! Good riddance! Note to the owner: please train your staff to communicate clearly and professionally. I'm not posting the screenshots because, frankly, I'm embarrassed for you. read more