Company charged me $4,455.00 to repair my GE monogram refrigerator and now the refrigerator makes loud horrible noises . We have contacted them multiple times and they are unable or unwilling to fix the problem they caused. The loud noises are unbearable and unsettling. Leonard claimed he would contact GE and figure out how to fix the noises caused by this company's own expensive "repair" but now he won't even return our calls. read more

Made an appointment for today between 8-11am. I called to get an update and was told they would have to reschedule. I waited until 9:45, when did they plan to call me. This is so frustrating it's the holidays and I've just wasted precious time and they didn't have the courtesy to let me know. Is there a company that is dependable out there? read more

Hillside Appliances has been our go-to for all appliance repairs for over 15 years--and with good reason. Earlier this year, we had an issue with a Subzero compressor that Hillside had replaced 10 months prior. Sergey, their lead technician, quickly diagnosed why it failed--his technical expertise is second to none! Together with Leonard, the owner (also incredibly knowledgeable and customer-focused), they created a custom plan to rebuild the system before installing a new compressor under warranty. Their expertise, professionalism, dedication to customer satisfaction and attention to detail along with their commitment to doing the job right is unmatched. Without us even asking, Leonard provided a loaner fridge during the repair process, which involved ordering parts directly from Subzero and custom-fitting the rebuild. Over the next couple of months, they carefully monitored and fine-tuned the rebuilt system to ensure it performed at or above factory standards. It now works better than new. What really sets Hillside apart is how they stand behind their work and treat customers like family. Their integrity, craftsmanship, and service are rare to find these days. We're incredibly grateful to Sergey and Leonard--thank you both! If you need appliance repair of any kind, don't look anywhere else. Hillside Appliances is the BEST. read more

I just wanted to add an update and say that the manager Edward Levin somehow found my place of employment and decided to try and write a retaliation review despite never being a customer and of this company. This is extremely childish and reflects the values of hillside appliance services read more

TL;DR version: Fridge inoperable for almost 3 weeks since service requested, 2 weeks since diagnosed. Unprofessional service and uncaring attitude from management. I WOULD NOT RECOMMEND IF YOU HAVE A CHOICE. Hillside Appliance Services was contacted by my property management company to repair a fridge that wasn't cooling properly. I noticed this issue on Thanksgiving; so I did not expect a fix before the end of the weekend. I heard from Hillside Monday 11/27; the earliest appointment they had to even look at the issue was Friday 12/1. On the first I was given a 10-1 appointment window for the technician to arrive. At 1 PM I receive a call from the tech saying he would be late. He showed up around 1:30. Diagnosed a fan inside of the fridge as the issue and also cleared up a large amount of accumulated ice. I was told it was likely the part would be ordered same day and that the repair could likely be finished early the following week. The following Tuesday I decided to reach back out as I hadn't heard anything... was told that they were waiting on my property management company to approve the repair, so I contacted the property management company. The property manager stated that he didn't have a request for approval until.... the email came in while I was on the phone with him... suspicious. He also stated that the policy was no approval needed for repairs less than $500 and this repair was $400 and change. Called Hillside back, they said the part would be ordered immediately and they would reach out to schedule service. It's now Thursday (2 weeks after the issue was reported) and I haven't heard back from Hillside. I call Hillside to inquire and they say the part is set to arrive that day and they could schedule from there. I asked them to please give me a call back and was assured that if the part arrived that day they could come out to fix it next day. I was in a meeting when they called back and they left me a message saying the the part had arrived and earliest they could get my issue resolved was the following TUESDAY. I called back and was told that Friday was not a possibility and that they could get a technician out on Monday between 10-1. So I coordinate my work schedule around that. Call Hillside at around 11:30 AM for a status update and am told that they would be a little after 1. I've dealt with Home Warranty adjacent companies before and this has been easily the worst. No desire to get issues resolved in a timely manner, seemingly disorganized and overall unprofessional service. DO NOT RECOMMEND if you have a choice. read more

I would give them mine zero if I could. Last week, I called Hillside appliance, and one of the reasons that it said it was owned by a woman, and they seem to have good ratings although I only read three if I would've gone down further, I would have realized that they are not a good company so the tech comes out. They told $129. The tech comes out. He looks at my washing machine that has stopped working. He looked at it for maybe two or three minutes he checked the plugs he he plugged them. He plugged the machine in and unplugged it and after two minutes, he said oh it's the electric panel. On the machine, I said to him how can you tell? You've only looked at it for a couple minutes and you didn't use any kind of meter to check that he said well that's what it is and I can tell and it will be 500 and $60 and I won't get the part in for two weeks and I are you sure that's what it is because it didn't seem like you over very much you didn't take a panel off. didn't look at it and he said it was and I said I don't trust this. I don't feel that I should pay for this diagnostic visit didn't really look at it very well so he said well let me call my boss and he goes out to his car and he leaves. He doesn't say anything more to me. He leaves so I get a text message a while later saying that they canceled the services and I thought they meant they canceled me having to pay for the diagnostic so then I noticed they take $129 out of my account. in the meantime, the next morning, I noticed that the guy had taken out the hose and there was water all over the kitchen and the laundry room all over my new luxury vinyl flooring and now there's water underneath the flooring so I stayed up until almost 4 o'clock in the morning trying to I gotta a roller and a towels and try to get the water out then I called Lowe's and I ordered a new machine and I had the old machine into the garage. The kid new machine tries to plug it in. It's not told me to go get an extension cord and the new machine worked so it was the plugs in the laundry room that weren't working not my washing machine so I bought a new washing machine and a new dryer for nothing so I Hillside appliance and I I was of course I was angry as anyone would be that I got my washing machine got It's ruined my floor and I got angry because the guy was being very rude to me. Leonard. His name is Leonard. he was being very rude to me and he said I'm not giving you your $129 back and he hung up on me so this morning I called again and I asked to speak with him and he wouldn't get on the phone and I to the woman that the phone Deborah that I deserve my $129 back. I actually the amount it's gonna cost me to get the and she went and talked and I did use the four letter word with I'm angry. I'm very angry and she came back on the phone and that that wussy wouldn't even get on the phone and talk to me and he said he doesn't deal with terrorist. If I were anybody that needed appliance assistance, I would not use these their thieves and they lie I'm a nurse and if I gave somebody a misdiagnosis and they got sicker or they went to to get treated only to didn't have the I'd be so ashamed I'd quit being a nurse and I am a nurse so I'm gonna put this on Facebook. I'm gonna put it on reviews. I'm gonna call the Better Business Bureau and I'm gonna keep going because I feel like I deserve my $120 back plus I deserve that the cost of the floor I wasn't gonna do that cause I have some flooring, but I deserve the cost of the floor. they are terrible. Do not use them. The nobody was doing. He left my house without even saying anything to me. rude and and if he if he's running this business, he better take some courses on how to deal with people. read more

Do not use!! They charged me a trip fee and a diagnostic fee only to tell me later that parts are not available and they can't repair my microwave. What a waste of $130. Since we had given them the appliance model number and told them exactly what was broken ahead of time, the right thing to do is first check to see if replacement parts are even available. They clearly didn't do this, which just seems like common sense. (when I instead called GE directly to send out a tech, they checked for parts first.) I asked them to give me a refund since they can't repair the microwave due to a lack of parts. The manager, Leonard, was extremely rude and difficult to talk to. He didn't seem to understand the logic of checking for parts availability before sending out a tech and costing the customer a lot of money for no reason. I will never use this company again. read more

NOPE! Tech was very nice and acted very professional and offered his opinion. He tested nothing and because he couldn't get the dryer to fail for him he told me my dryer vent was likely the issue. I thoroughly cleaned the vent and the issue remains. His later text recommendation when I informed him it still wasn't working was to replace a part on a future visit that will cost me $300.00. I can get the part myself for less than $15.00. I watched a lady on a youtube video change this exact part out in 10 minutes. Moral of the story is Hillside got $109.00 dollars and I get to do my own dryer repair. That's a sweet deal! For Them! read more

What a pleasure having peace of mind knowing this company is exemplary. I reached out this morning as my LG refrigerator is on the brink of failure. Considering this refrigerator is only 2 years old, LG has disappointed me in their craftsmanship of their product. Thanks to say Hillside Appliances came through for me with 5 stars. It was lovely speaking with Kellie who took my call effortlessly, and had dispatched a remarkable technician to my home promptly. This company is very affordable, on task with making sure my refrigerator is repaired all within a very timely manner. Trustworthy, reliable, dependable, affordable. Look no farther ~ this is the company I highly recommend. Thank you for your outstanding service, Kate :~) read more

Tech said a fuse was bad but to replace it and put my appliance back together would cost $300. The cost of the fuse is $5. So I paid the nominal base service fee and sent him packing. Try a company that charges reasonable rates, not this one. read more

I had a great experience with Hillside. I have a Thor built in oven which needed some repairs (and required a parts only available via Thor). Hillside was very responsive in not only locating the part quickly, the repair and installation fee was very reasonable and the technician was courteous. I would definitely recommend to others. read more

Made appointment and never showed up, not even a phone call to apologize. Wasted whole my day. HORRIBLE Made appointment and never showed up, not even a phone call to apologize. Wasted whole my day. HORRIBLE read more

AWFUL!!!! Do not call this company for anything. Customer Service is terrible...they ruined my hardwood floors, never returned calls to repair my refrigerator properly and reimburse me for the damage they caused (after numerous messages and phone calls), but they cashed my check!! Total scam of a company - stay away! read more

Saul was able to make a quick diagnosis on my particular Maytag refrigerator. Found the problem with the vent flap that allows cool air as needed was stuck and would need to be replaced versus having it stick open and then another time stick shut. He knew what to do with this model, checked with me, got the part ordered and then I had my receipts. They use technology wonderfully well. Christina was thoughtful and so was Saul. read more

I'm going to keep this short and simple. Leonard is fair. Punctual. Kind. Efficient. What more can you ask for? He's been to my house twice. I won't ever have anyone else here to repair an appliance. Hillside is the best!!! read more

We had them come to look at our built in microwave. He said it had to be a Thermador microwave to replace it and he get a price and would call us back with a cost for the replacement. He charged us $85 for a 5 minute visit. Then He did not call back. We called the company and left messages twice and they never called back. Definitely poor customer service and not recommended. See our other reviews for better options. read more

Our refrigerator was repaired and I believe the invoice was incorrect as to the parts that were installed. I checked with Thermador on the parts needed to make the necessary repairs and have been told twice that the parts installed were correct which I disputed. I would never recommend this company and will never use them again. Shame on me for not getting a quite from the technician on the cost of the parts and installation before having the company order the parts and install them. Buyer beware in doing business with this company. read more

Took 9 months for them to NOT repair my steam oven, which was still under warranty! Incompetent, unprofessional and dis- honest! Do not use! read more

Technician told we were getting a new ice maker. He brought in part of a ice maker and rigged a wire from a new ice maker and when he was called out by my wife she was told it's fine he does it all the time. So yeah the ice maker works but who knows for how long or if it's a fire hazard. I dont understand why business cant just do the work they say they are going to do. He kept the new tray and on/off arm. This used to be a reliable business but not anymore. Looking for another service for my repairs. read more

If I could give a ZERO star I would do it. We requested a service to repair our Washing Machine using our Home Insurance. They assigned this company "Hillside Appliance Services". The technician came to see the problem (charge $90 fee), came back 5 days later to repair the problem, but he didnt repair anything. the problem still exist. I call the Hillside Appliance Services office and they told me they will return the call. Gets what, they didnt return the call. So I decided to call again, and they told me that the problem I have is different, that I need to request a new service again with my home insurance, but it will take at least another week for the technician to come again. I dont trust them anymore so I decided to buy a new Washing Machine. read more

I called Hillside as a referral from a trusted source. I asked on the phone if the price of the service call would be applied to the work that might need to be done. The woman I spoke with said yes. When the tech arrived he identified the issue as a worn out knob. It took all of 3 minutes. They do not carry knobs so I'd have to go to Home Depot. When I asked if he could service the dryer, he said he'd have to charge labor. Very different than what the woman on the phone said. So essentially I paid $75 for nothing. Disappointing. read more

These people rock! They are very professional and show up when promised.Their repair fees are very reasonable and they are very quick at diagnosing and fixing the problem! Highly recommend Hillside for all your appliance repair needs ! read more

Best in the business, great dispatcher work, excellent technicians. Fast and supper friendly. Recommend to all my friends and neighbors.

Yesterday morning, I went to check on a load in the dryer and found it was not hot at all. I put a request out on the Nextdoor app for recommendations for a reputable repair company. One of my neighbors recommended Hillside. I promptly gave them a call, and Leonard was able to get me on the schedule for today. Travis from Hillside just left. He was pleasant and competent. He had my dryer fixed and working again in under an hour at a reasonable price. (I looked online before they came to research what it was likely to cost, and Hillside was well within the average range.) If anyone else needs appliance repair, I too can now recommend Hillside. They were so easy to work with and very accommodating. I was even able to switch my appointment to this afternoon without any hassle. I will definitely use them again next time after something inevitably breaks. read more

Was easy to work with. Would use again. Arrived on time, fixed dish washer for under estimated budget. What a concept. People doing good quality work still do exist. read more

Hillside gave me speedy service - and they were honest people! The service person from Hillside came to look at my aged and ailing refrigerator freezer on the same day (super quick service!). He was honest about the cost - and likely difficulty - of finding the parts to fix it. While we decided to just buy a new refrigerator, I will definitely call them again for an appliance repair. Great service! read more

very efficient, on time, showed me the worn out parts on my gas dryer and completely cleaned the vents. seemed reasonable to me.

Technician was on time and diagnosed the issue with the ice maker. We replaced it and now it's working great. Reasonable prices too. And quick to respond and to schedule appointments. read more

From the moment I called the woman on the phone was so friendly and helpful. Customer service was fantastic, I received confirmation as soon as we hung up. I then received a notification when Leonard was on his way and he arrived on time. He explained, what was going on with our fridge and was super honest. I would recommend them to EVERYONE. read more

Lenard diagnosed my refrig not cooling, upon calling him, he brought the part with him to service the unit, and got my 8yr old refrig working again! He was on time and was finished within an hour! Resonably priced! read more

They were friendly and professional, and able to respond to look at our broken fridge the same day.

Our experience was unfortunately not a positive one as many of these reviews seem to be. I called Leonard to set up an appointment for my mom, whose refrigerator was not cooling while the freezer seemed to be working fine. The appointment booking process was fine. The technician called and even came early. That part seemed to be positive. What is unacceptable is that the company charged my mother $120 for a 40 minute ice removal job. He literally did that and cleared what was a clogged line. Nothing else. Unfortunately, that wasn't successful and my mom's refrigerator, $120 later, is not cooling. Before I even knew that the refrigerator wasn't fixed, I called the office to ask why my mom was charged $120 for such a seemingly simple job. No parts, very little labor. I spoke with a woman who said she understood where I was coming from and she would "talk to her husband." I assume that is Leonard. Next thing I know, Leonard is calling my mom asking her why she "yelled and screamed at the girl in the office." There was zero yelling, zero screaming, it was a very docile and professional exchange. Needless to say, I wish Leonard would have been more focused on a successful repair rather than obsessing over a simple phone call to object to charges that I felt were excessive. The technician came back to do a second diagnosis, and said he thought it was the control panel but couldn't be sure. He quoted my mother an additional $270 to replace the panel. And, again, said, "I don't know if this will fix the problem." The tech was super nice and congenial but spoke next to no English. My mom felt really bad for him because he was trying but she was incredibly frustrated that she spent $120 for literally no good reason. She could have unplugged her refrigerator for free to remove the ice buildup and gotten the same result. Leonard told me that the job they did should have been $180 and that he actually did my mom a favor. If defrosting a freezer and leaving it in disrepair costs $180 in this day and age, I guess I'm in the wrong business. read more

This is an extremely rude group of people. Not willing to be asked questions or spend time explaining. They excel at collecting their trip fee and that's all. read more

Met Travis- he was early which was great and called 30 minutes out as requested. He had to wait 40 minutes for a dishwasher cycle to finish and while he was waiting he pointed out a couple of things that needed fixed at the house (a clients house), and he even fixed a barstool while he was waiting. Everything worked out great, and I would highly recommend Hillside! read more

Nice guy, and he came out same day. It's my own fault I didn't ask UP FRONT how much he charges for labor. Basically charged me $50 to come to my house and tell me I need to replace my washing machine. It took less than 10 minutes. Yeah, I didn't ask, but for good customer service, you usually would tell the person, "I have a $50 service minimum." read more

I am not a friend or relative, and I have not been asked to write this review. In fact, I rarely review service professionals, but in this case I felt that exceptional service should be acknowledged. The task was to fix a refrigerator ice maker, which was leaking, producing rusty cubes, and finally had stopped working entirely. I called Hillside and Leonard, the owner, came out the next day. He told me it would cost about $500 to replace the rusted ice cube dispenser, replace the ice maker itself, and repair the leak. I just might want to replace the entire refrigerator, he said, so "call me back and let me know". We decided on the repair. Two days later he had bought the necessary parts and returned with an assistant to do the work. It ended up costing $287. [NOT A TYPO]. That in itself is remarkable. The reason is that when repairing the leak he determined we didn't need a new ice maker, just the dispenser. He could easily have installed the ice maker and I would never have known; now he had to return it, on his own time, and he would make nothing for installing it. I think we call this "honesty" - Diogenes would be thrilled. It doesn't stop there. During the installation, he found that the leak had caused a section of wall behind the refrigerator to become moldy - possibly with black mold, which is no joke. He could have made a bunch of money tearing out and replacing the affected area, but instead he told me that he had to research how to best do it while minimizing the danger from black mold spores both to himself and to my family. In fact, he said, he might have to have me use a specialist. But he would find out and let me know. No charge. Is this guy for real? I think he is, and if you need any appliance repaired, including air conditioning, you will be fortunate if you can get Leonard to have a look at it. read more

Before I call any repairman, I check Yelp & Google reviews and actually read comments made by others, whether they be good or bad. We needed assistance with our fridge and given the multitude of positive reviews, I decided to call Hillside Appliance and was impressed with their ability to come out the same day that I called. The repairman was polite & professional, ordered the part we needed and returned two days later to install. What more could you ask for? I'd call them again! read more

Just had them out...Made an appointment in the morning and they were out later that same afternoon. Promised a 3 to 4 pm appt. and they were here right at 3. Leonard and his assistant Jim came out to repair my built in GE refrigerator. I knew it was not going to be an easy job. They wound up spending almost 3 hours trying to get this repair done, including hauling the machine in and out. They were both very nice and did a great job, including the clean up. Fridge works fine now and the charges were incredibly reasonable. I would use them again in a second and I would highly recommend them to anyone. read more

As a manager of several rentals and vacation homes I have called on Hillside Appliance for service more than once! On every occasion I found them to be professional, knowledgeable and just all-around great people to work with! And honest as well ! The service person showed up at one home where the oven was inoperable for months. He was the only service person to honestly disclose it was simply a computer/Internet issue. Went to the breaker box flipped the switch !!! You will never be regretful working this company! read more

We called Leonard around 9pm very accommodating especially late at night they had a tech over the next day. Great service read more