My Spectrum Experience -- Why I'm Finally Leaving…read more I've been a Spectrum customer for a long time, but I've reached my limit. Spectrum operates like a monopoly, and my bill has been increasing every few months by $10-$15 with no real improvement in service. It's frustrating and exhausting to constantly pay more for the same (or worse) experience. I was also eligible for their so-called free cell phone service. Here's the catch: the phone barely works. Call quality is terrible -- you can't hear clearly, and it feels like talking on a cheap plastic toy phone because the service is so poor. After the trial period, they expect you to pay $45 a month for a cell service that simply doesn't work properly. I didn't even bother calling to complain over and over again because it shouldn't be this bad to begin with. I'm letting the phone run its course until April and then switching to another provider. Because of all this, I started researching alternatives. I looked into AT&T, Verizon, and others, but many of them operate with the same monopolistic pricing and practices. I finally decided to say goodbye to Spectrum and switch to T-Mobile Home Internet, which is refreshingly simple -- just plug it in and go, with transparent pricing and no constant surprise increases. I'm done being overcharged and taken for granted. If you're tired of rising bills, poor communication, and services that don't live up to their promises, I strongly recommend looking elsewhere.

The internet itself is fine but this spectrum store is lacking efficient service. Everytime I come…read morein here I feel like I lose 3 hours of my time. Go to another store if you need to go to a Spectrum location.

I reached out to Fusion to assist in getting my companies network infrastructure up and running…read moreafter finding them as certified UniFi installer on Ubitiquiti's site. Cris worked with me to design a Ubiquiti system that fit our needs and budget and made multiple recommendations to make sure our needs were met without inflating cost. He then outfitted our 12,000sq ft warehouse with Wifi, magnetic door locks, complete camera coverage inside and out, and configured our console, switch, and NVR so it was up and running right out of the gate. During all of this we were actively setting up the warehouse with heavy machinery, racks, and workstations and Cris had no problem working with and around us so there was no interruption in our daily operations. His knowledge was invaluable in evaluating products and general IT configuration. He was always on time and stayed in contact regarding re-scheduling when there were multiple roadblocks on our end - like not having a ramp to get the lift outside. I would highly recommend Fusion for any IT installs.

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.

Find another company for cell service…read more I have been a customer since 1994. Yup. That long. Just upgraded my phone. And now my account is locked out. Just like the last time. And the only way to un-f my account is to unregister all my phones, wait for the batch to clear, then re-register all phones. WTF? This company is so mired in BS protocols that they cannot operate at all. Find a new company to do business with at all costs.

I had to go into a Verizon corporate store to get an actual physical SIM card for my son's phone…read more It turns out those aren't so easy to get anymore. The people at this store were so great. Super competent and willing to put the effort into making sure I got what I needed. It took almost an hour to do but it went by quickly and they never made me feel anything but comfortable. The best part? They actually made it happen and I left with exactly what I came in for. I'm happy with the services too which I've had for almost two years.

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

I had a bad experience with another company. Shawn and Charles from Pick Telecom came to the…read morerescue and saved the day. They were able finish the work of the other company and have worked closely with me to help control costs. They have expertly rewired much of our campus with new data cables, installed new network switches throughout the campus and have fixed our existing damaged phone lines. I would highly recommend them for their A-Class professionalism and quality of work.

It doesn't get better than Charles from Pick Telecom. He is always responsive and knowledgeable…read more If you ever need assistance with your phone system, do not hesitate to contact them. Keep up the good work! - Doug Z.

If I could give Leo with Telco more stars I would. Leo came to clean up the mangled mess we had in…read moreour data closet. If we so much as opened the door, something quit working. Our phone and internet frequently went down due to loose wires. Leo took care of all that. He worked magic in the closet and now it is clean, organized and we don't have to worry about our phone and internet going down. He was pleasant, kept me informed throughout the process and cleaned up when he was done. The price was fair and he scheduled us very soon after we called asking him to come do the work. We could not be happier! This is a company you can trust to do the job right the first time and even better than your expectations.

From the owner: Telco Data specializes in Business Telephone Systems, Hosted Telephone Systems, VOIP Telephone…read moreSystems, Traditional Telephone Systems, Structured Cabling, Data Cabling, Voice Cabling, Data Wiring, Voice Wiring, Telephone Wiring, Fiber, Coax, Telephone Service, Voice Service, Internet Service, Server Installations and Upgrades. Business & Commercial Services Only - No Residential Services.

What an absolutely infuriating experience I've had with Reallinx. After spending a year with Time…read moreWarner Cable Business class I was sold to Reallinx by a sales rep that quit about a week after I signed a contract with them. For a minimal savings per month, I was sold on 'local friendly service' that was more personalized than dealing directing with Time Warner Cable. Not even close. From the get-go we started noticing hiccups in the service. Slow internet speeds (slower than advertised), increased downtime and spotty customer service. After having to move offices and maintain our internet service (we're an internet-based company), we were made to sign another 1 year contract with them. Within a month of signing the new contract, we had enough. For 3 months, they had charged us $1400 over our invoice. We had increased downtime, enough to where some days we needed to send employees home so we could get our work done. What was Reallinx response? "it's not our fault, it's time warner's fault'. Every. single. time. We would call Reallinx, be put on hold, and wait while they called TWC to figure out what was wrong. Why can't I jut called TWC directly and deal with the problem faster? What's the point of Reallinx? TWICE, we had a Time Warner Cable tech come to our office telling us that Reallinx support had no idea what they were doing. The customer service has been terrible. So I'm an unhappy customer, I would like to terminate my contract. However, while Time Warner Cable (the REAL provider of our internet) has a flat termination fee of $175, Reallinx has a termination fee of the 'remainder of the contract', meaning...just about the full year that we have to pay. Ridiculous. Even though we've given them a 30 day notice to not renew our contract (standard among most industries), we've just been informed the fine print reads that they require a 60 day notice. We're now locked back into yet another year with a service we absolutely do not want and do not recommend. We either pay them for a full year of service, or stay with them again. Ultimately it's our fault for not looking at the fine print, but seriously. They don't care about their customers, they have no interest in whether we're happy or not, and hold us to an unfair contract. Not local business friendly at all. I do not recommend them at all, and will continously tell all my central Texas customers and colleagues to stay far away from them. Worst integrity I've seen in a company in Austin in years.

I didn't think it was possible to have poorer internet and customer service than Time Warner Cable…read moreor Comcast. But then, we got Reallinx and it is by far the bottom of the barrel scraps. Here are the main reasons: 1) Shotty internet. We never had a reliable stream of internet at our office since we got them. Although Reallinx resells through Time Warner Cable, we rarely had trouble with TWC directly as far as internet connection goes. 2) "They don't know WTF they are doing". There were 2 times when the Time Warner representative came out to our office to pick up the old equipment since we moved offices. Unfortunately, there was a mixup in communication between Reallinx and Time Warner, so they ended up taking the working modem, which took our internet down for a day and a half. 3) Billing incompetence. For 3 months from Nov '14 - Jan '15, they overcharged and billed our account an additional $1,400. Reallinx had no idea what happened and they did eventually reverse it after those 3 months. It was pretty damn annoying having to deal with it in the first place. 4) Ridiculous termination agreement. This is the most absurd termination fee that I have ever seen, and it's my fault for not catching it and signing up for Reallinx in the first place. Most places like TWC have a flat termination fee of $175 if you cancel, and you have to give them 30 days. Not with Reallinx! I gave Reallinx more than 30 days notice, and they replied with needing 60 days notice, or else they will charge us the remainder of the contract (which is pretty much the rest of the year). Stay away from this company fellow Yelpers, this company is garbage.

When we moved to the Hill Country we just assumed we could transfer our existing big name internet…read morecompany to our new place. Wrong. Then upon asking our new neighbors, all we got were horror stories about the various local satellite internet companies available. I decided to look elsewhere and stumbled upon SimNet. Boy, am I glad I did! Truly unlimited data with almost no downtime and quick technical response to the rare issues that crop up. We have 4 computers, 4 smartphones, and 4 TV's that stream Netflix, etc. We don't use everything at once, but we do often have a few going and virtually never have buffering or issues. For us here in Wimberley, we'd never use anyone else.

Started off great. Started having issues when they were transitioning to blazing hog. I failed my…read moremath class and all when we started having issues for 2-3 weeks. I was using everyone's hotspot in the house. Long story short we got the Blazing Hog device the last week of the billing cycle. Lady says she'd be willing to work with me and now today Blazing Hog is saying I have to pay in full. We never mind paying but my husband got laid off June 16 and I barely made it out of a high risk pregnancy and had post partum issues. I'm confused if my account is simnet wireless or blazing hog as she stated he said she can't work with me from blazing hog and if we don't pay today it gets disconnected. My husband gets unemployment and $232 ain't much before taxes. We have done our best and are. It doesn't go far when we're a family of six. Very disappointing. Have it to where we can pay partial in advance and the rest when it's due as another billing option for families please.

we had an appointment today with DISH technician to be here between eight and 12. After 130 we…read morefinally got notified he was not coming. So we spent the morning at bound at home waiting on someone who didn't even tell us they weren't coming until after it was time for them to come. I just made a new appointment. But I'm talking to a computer and I have no assurance that this next appointment between eight and 12 is gonna happen anywhere near that time or within that time. I don't know about you but talking to a computer that has a scripted conversation is not what I call Service. I'll be looking for an alternative to DISH now

I had a STAP voucher and didn't know what to do with it. I found a list of vendors and contacted…read moreeach one, and All Digital was the first to respond -- and I'm so glad they did. Clara helped me find the right device, and took care of all the paperwork. She communicated well throughout the entire process, and made sure to follow through to the very end. Best of all, she arranged shipping to my home; I never had to leave my house. If you're looking for help with a STAP voucher that involves electronics, I highly recommend working with All Digital.