I gave 360 a great review on Google because I do believe they work hard and try their best to provide us with the best service they possibly could. They also saved me a lot of time on phone calls. Although this review is going to be a bit different since I'm a little more honest on Yelp. Mind you this is in no way an attempt to put down 360 - I really do believe they are a great company, just not entirely for me, and here's why. I definitely would recommend this company to anyone, but unfortunately for me, there's one problem. I'm a CONTROL FREAK. I don't recommend this company if you're someone who loves to keep track of items and be in control of who and when you want to call. I never expected 360 to work off-hours or on weekends, they have a life. The only problem was, I had problems and delays during the weekends and off-hours and I didn't want to go around 360's back and not give them the commission they deserve. Basically, if you have a problem at 6:30 PM on a Friday (or missed your call), your representative may not get back to you until 3 PM on a Monday. And when they help you on that Monday, they won't get services provided to you until Thursday (this is purely an example). This is in contrast to someone like my home mortgage lender who would pull over to the side of the road to take my call or stay up until 2 AM to ensure we had things ready to go. I know they're doing this to help get the sale, but for someone like me who has worked in customer service, it shows me that I'm being taken seriously and someone is on my side. I also wished they had an online portal for their sales folks to help everyone stay on the same page. For my 360 concierge to get multiple emails from me must drive them crazy, and I wouldn't wish that on anyone. A portal with a task list with descriptions of progress - that would be amazing. Once again, not an attack, just constructive criticism from someone who needs to keep track of things to remain sane. Remember, they're doing all of this for free and their money comes from the commission. Regardless of whether they work hard for you or not, they're doing us a favor to help us save some time. But again, I say, I don't recommend if you're a control freak and that's not on them, this is an us (those who are neurotic) problem. read more

We worked with a group of investors that purchase homes in the north Austin area, and help lease the homes once they are acquired. We had an issue with one home that already had tenants. The utilities were unnecessarily transferred to the new owner, and then back again to the tenants. This resulted in wasted time and money (utility transfer fees). We tried contacting 360 Home Connect and our contact Savanna. No reason was given or help offered to remedy the mistake. In fact, we received no response. Very disappointed with this service. read more

360 Home Connect was a free service provided to us through our realty company when renting a new home. Their customer service reps were friendly and that is the only nice thing I can say about this company. It is obvious that this company makes money by encouraging customers to sign up for services with places like AT&T (instead of their competitors, like Spectrum) Me entire experience with this company was a disaster. My customer service rep quoted me incorrect prices for internet services, so when I got my first bill in the mail I was shocked. They also were supposed to setup all my electricity/water/utilities for me - but they contacted the wrong electricity company (a company that didn't even service my address/area). So I ended up having to set it all up myself. Which is fine, but wasn't that the whole point of using your service? I would not recommend this service to anyone, especially if you are paying for it. Luckily ours was free. read more

This service was provided to us by our realtor when we moved to a new home in Oklahoma from out of state. They were super friendly and efficient. Easy to contact and quick to respond. They absolutely made things easier for us during a really crazy time, and it was reassuring to me to know that someone was helping me to take care of some of the small but important things that might have fallen through the cracks. Really took some stress off. read more

Did not even use this company and had horrible customer service. I received multiple emails and phone calls from this company to set up their services. When I told them I would be setting up my own services for utilities and everything when we moved and asked them to take us off of their list I got a very rude response back from one of their employees named Adrian. They repeatedly told me my realtor gave out my information ( which she did not) and also kept sending very unprofessional, snarky emails back to me. Screen shots of email responses included in images read more

360 Home Connect - Television Service Providers Near Me - Austin, Texas

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This was our first time using this service and we highly recommend them. Our realtor Cameron Cummings recommended them to us to get our utilities and internet connected. Julianne and Robin were awesome. They set us up with all the information we needed to get our services connected. Ran into some issues and between them and Cameron we were able to get things fixed. Very satisfied with their service!! read more

Moving is a lot of moving pieces and a lot of contracts to sign ... the last thing I felt like doing was set up all my utilities. I was given this opportunity to utilized 360 Home Connect via my real estate agent at Keller Williams and was a bit skeptical of what the catch was ... (who wants to deal with Comcast and utility companies) ... I'm not sure what the back-end of this is -- my guess is Keller pays 360 Home Connect ... but I'll say it was nice from my end. All the utilities were set up and my internet was working the first day I stepped in the door. Shawn in the Chicago office was great to work with. Very much recommend. read more

Stay away... You get what you pay for! They claim to be "hassle free, worry free" but in the end cost us time and money. They did not set up our TV services in the way that we asked, so we missed out on an existing customer discount and got all the wrong channels, which necessitated several follow-up calls to AT&T. They also set up the TV services with an email address that doesn't belong to either of us. They did not cancel/transfer our gas service, so we ended up being charged for weeks after we moved out of the old address. We sent our complaints to two contacts at the company, and never heard a word or apology back from either. What is even the point of this organization? read more

My realtor recommended me this company *even though she personally never use them) but heard they were free so she thought it would be a good service/ idea. It ended up being a horrible experience. Nothing good in life is free folks. There was so much back and forth with multiple employees. The person you get assigned to doesn't actually fully work on your account. So you can have 3-4 people doing things on your behalf and it ends up being a disaster. Lots of miscommunication. And the 360 Home Connect company is associated with your account so it makes it complicated when you want to speak with your home utilities company directly. I regret using them. Wasted too much time trying to fix their problems. Also you have to provide private info to 360 Home Connect like your social security number and to have your account taken off their system takes months and multiple requests. Avoid at all costs. Their discounts on moving companies etc is not much. Better to do your own research. read more