I've dealt with AustinPCTech 3 or 4 times since at least 2012…read more Most things I can fix myself, but when it comes to system board failures or Disk Drive crashes, these are the only people I trust and the first call I make. Twice they have recovered most of my data, and only once was the drive too far beyond repair (tbh, I knew that as soon as it happened). Michael has been in the compute business for decades, even since before I built my first PC in the early 1990's. Excellent work and the only guys I trust.

AustinPCTech rendered service for complications from a coffee spill atop my laptop keyboard. I had…read morelow hopes given the volume of the spill, but went forward anyway because I like the computer (fast, large screen, lots of RAM). I've noted the AustinPCTech office in its current location for years, but had never had the occasion to use their services. I went there blindly, as I knew of their longevity from personal observation, and doubted any business would survive in NW Hills without being reputable. I was greeted by Robert and explained my quandary. He advised a reasonable course of action and took the hardware into their work stream. Luck reigned when findings were rendered the next day: the keyboard was toasted but the motherboard, etc were unscathed. A replacement keypad was ordered; Robert worked with me to schedule shipping in accordance with my priority so we could manage cost as much as possible. The part arriveda few days later: I was advised of it's arrival and told to expect a call on completion the next day. Robert called first thing on the day promised -- he must've cranked the work overnight. Back in business, albeit, now using a USB-connected external keyboard to allay risk of another catastrophe while I quaff another cup of joe.

Luis, took personal care of my data recovery. I felt secure throughout the entire process that my…read moredata was in the safest hands. I'd do business with them again in a hear beat .

Outstanding Service! My daughter has a medical condition which keeps her bedridden much of the…read moretime, with her laptop being her connection to friends and the outside world. On Friday, when it failed to power up, we thought we were in for a long weekend. I called Luis, the owner, who has saved us many times in the past, and he coordinated it so that one of his technicians, David, could meet with me that afternoon. As luck would have it, David had the precise part needed and the repair was done quickly while I waited! My daughter thought it was Christmas all over again when I returned home with her beloved laptop. I've always been impressed with the fair pricing and timely response with all of my computer issues!

Philtron Computing has come to my rescue several times now, both helping me with personal home…read morecomputer use (desktop as well as laptop) as well as being my IT guy for my small business. As a healing arts practitioner in private practice, I do not have the typical budget of most big companies for hiring outside help. Philtron helped me several times now, first with virus clean-up, then with a few smaller tasks, always charging less than the Best Buy Geek Squad (whom I used in the past, assuming I could not afford my own IT guy). Philip helped me trouble-shoot my computer by phone, assisted me in picking out the right printer for my business needs when my old printer unexpectedly broke, and even ran a remote session for me when I had a last-minute movie-watching glitch in my laptop's Blu-Ray player! He is incredibly calm and patient, affordable, friendly and professional. Whether you're looking for someone to serve your business or personal computing needs, I would most highly recommend Philtron Computing. Phil goes above & beyond for his clients, and he is without a doubt an expert in his field.

We should have called Phillip a month ago! He showed up got our phones working and helped us…read moretransfer from one business computer to another. Thank you Phillip for making our office work better!!!!! P.S. Totally affordable rates.

Most excellent 5 Star experience. I spoke on the phone and quickly decided this guy could handle…read moremy laptop. My laptop is an OG commercial laptop, tough as nails and was capable of a comeback. This guy knew it too, fixed me up right. My ancient OG Dell Latitude is back in business, faster than ever and all for an extremely reasonable price. He even had this all done within hours. Thanks Emax, your business put me back in business.

I was calling around a couple places to get an appraisal on how much it would cost to have my…read morelaptop looked at/fixed. Unlike other places that just quoted an hourly price or a flat fee (as one would expect), Eric talked me through the appraisal, asking me for generally what was wrong and computer symptoms. When I brought it to the shop, he was able to fix it in a couple minutes (okay, so maybe the fault was mine that I couldn't figure out what was wrong on my own and fix it...) but I was absolutely delighted. Eric was earnest and helpful. I'll definitely be back if I have any future issues.

Great messaging response time, fast availability and great service. Thank you!read more

Fixed Computer and answered all my questions. Even helped me with my cell phone problems.read more

I would highly, HIGHLY recommended Tech Support Austin. Aaron and his team installed my Samsung…read moreFrame TV on a concrete wall...which not only included a standard (but tough) mounting job, but also routing the fiber optic wire behind/through fireplace to closet in another bedroom. The behind-the-scenes work included drywall removal and atv box install that houses the one connect box. Was a large job, but result is impeccable!! High attention to detail, professional and an all around great experience. Couldn't recommend enough!!

They seemed so indifferent to my project. I felt like I involved them early on only to feel like…read morethey didn't feel engaged. The work is high level in terms of install. They left me with audio not syncing to lips and I had to spend a considerable amount of time playing with the marantz amp, Gemini AI and tv to 'fix it'. My Bravío 9 tv picture and adjustments might have been configured. Or not. Who knows? I don't use this space a lot so was looking for a turn key solution. I had suggested another amp and they said you get this one without telling me why I wanted it. I ended up researching and overall the wattage is better and the receiver is better for my system but no one took the time to communicate the why on equipment. I felt like they were a better option then Best Buy install but ultimately left lacking. If I have a question today about the system i wouldn't feel comfortable reaching out with questions. This install was right before the Super Bowl.

Absolutely amazing service. After having tried unsuccessfully to get anyone to even call me back…read moreChris was prompt, professiona, did amazing work and turned my request around on a dime. My highest possible recommendation.

Once again, Frankenstein Computers has done an excellent job for our church! I took a 3-year-old…read moreDell OptiPlex 5000 SFF desktop computer in for repairs on March 2. John Cloud diagnosed a failed memory stick (oh no! they cost so much now!). I supplied an "extra" memory stick from one of the other computers at our church and John continued the repair diagnosing and fixing some particularly nasty software errors that had resulted from the initial hardware failure. All of our installed software now works reliably again! Great job! The machine was back in service on March 5 for a very reasonable repair cost! We will continue to use Frankenstein Computers for all of the repairs that are too complicated for us locally. Neil Howard Cedar Park First United Methodist church

Kudos to Frankenstein. I am a senior citizen who relies on my computer for a lot, but don't know…read moremuch about many behind-the-scenes basics. I somehow connected with some annoying site that invaded my computer. I could not use it because of continuous, invasive messages about viruses on my computer and the need to purchase antivirus software. I came to Frankenstein. The technician spent three minutes or so eliminating the blockage and arranging my settings to reduce chances that I will connect with similar bad actors in the future. And he didn't charge me at all for the service. Expertise and grace - what a combination!