I have used this service for 4 1/2 years. Always have done an outstanding job for me…read more They come every two weeks and are always on time. Very polite team of cleaners.

I've been considering not posting this, however I can't let this happen to anyone else…read more In short: I had to start the process of filing a theft of service claim and build a case against them through APD in order for them to come back and do the job I had ALREADY paid them for. The details are as follows: Thursday November 8th, 2018 I began having issues with this company. This house was completely empty as we had not moved in yet. We're moving from Pflugerville on the 15th. I'm OCD, so I decided to hire them to come in and take care of the cleaning. They showed up the first appointment day (11/8/18) and did not clean the house. I stood outside for the hour and 48 minutes that they were inside. Figured since they were 'professional' cleaners that I did not have to micromanage them. Unfortunately, that was not the case. I should have just done it all myself!!! I walked inside with only my socks on thinking it was cleaned and found everything to be exactly in the same condition it was before they arrived - Dirty! Photos included I called them to get them back out there and requested a different crew or to have my money refunded. To my surprise, Juana the owner, was one of the ladies I had just met in my home. When Emma finally called me back on Monday I was told that usually after 3 days they don't come back to an address and I should be lucky they are willing to come back at all. They had my credit card information and will not refund more than $50 out of the $115 that I paid. Apparently this is a scam that they've done for awhile. They come in do a poor job don't even use cleaning products - only damp rags to make it appear as if it was properly cleaned. Then they reschedule and never show back up to complete the job. Most people don't think they can do anything about it, however if you pay someone for a service and they don't preform or offer a full refund it is theft. Taking advantage of people that don't know they have consumer rights isn't ethical. Monday, November 12th: I was left waiting at the apartment for them to show up for the second appointment after threatening APDs involvement - our appointment time for the follow up cleaning was at 12pm. Nobody called me to tell me they were running late. I call and was told they're 'experiencing car issues' and won't arrive now until 2pm. At this point I'm beyond annoyed. I'm wasting precious time I could be packing for our move from Pflugerville to Austin to sit here and wait for them. Whatever you do - Don't hire Juana or her team at Lluvia Green Cleaning as they will smile in your face, waste your time, and try to steal your money. Just save yourself the trouble and clean it yourself or spend the extra money on hiring a reputable company. After they left the second time, I found more items that were never cleaned / directives ignored. While they were here I was constantly having to point out dirty things and show them what to do. I ended up just redoing everything myself. Also, never received the receipt to my email as promised. Pretty sure they only showed back up for the second time to avoid further APD involvement. Juana and her team offered me discounts for future cleanings, however unless I get amnesia or hell freezes over I'll be sticking to my guns and avoiding this company like the plague.

I was moving out of my old apartment and needed a cleaning service to come In quickly as I had…read morepushed it off to almost the day before turning in my keys. Maggie and her crew were very nice to work with and had the place looking brand new! No deposits from my apartment were taken for cleaning or anything, phew. Because of my experience, I decided to have my new place cleaned monthly and they do not disappoint.

I've been lucky to have Maggie and her mom as my cleaners the past few months. They left my home…read morespotless and went above and beyond my expectations. I'll be a lifelong customer because of their service and the price for a monthly cleaning is one of the best in Austin.

I had no problems with Austin All Maids. I have used them twice now for move-out cleaning…read moreservices. There was a tiny bit of miscommunication during this previous booking, but I was given a call back in a timely manner and everything was clarified 100%. They seem honest and everyone I spoke with on the phone was polite and understanding. Will continue to use their services.

We have had the same maids for a few years now and was feeling that perhaps they were getting a…read morelittle lazy and we wanted to try a different service to see what's up. The wifey met the three maids, a dude and two dudettes, and didn't get the friendly hello, but they did start on the job at hand. It's always difficult to have strangers in the house, so a friendly hello and perhaps introduction to who they were would of gone a long way. Especially since this was a first time out, it would of been nice if they would of taken a tour of the house and ask what area's needed specific attention, etc. You know, kinda of a "Hey thanks for giving us an opportunity, how can we impress you with our service" thing. Get to know ya before you get mounted...so to speak. The result of the cleaning was ok. And what I mean by that is it wasn't better than what we had been experiencing with our regular crew. The house had been cleaned every two weeks, so it was far from a huge mess, especially since Suzi always needs to clean up a little before the maids arrive. Something which I will never understand. We don't have any animals which includes kids, so it should of been a fairly straight forward job. Our house is approx 1800 Sq Ft for reference purposes. What was curious was the price. On our current arrangement we pay $80 every other week for two folks to come out, no contract, no fuss. With Austin All Maids, it's done by the hour and with three folks the cleaning came to $125. So for $45 more, we got pretty much the same result. We weren't provided an estimate, which would of been nice, but had the result been significantly different, it may have justified the cost. We don't feel like we were taken for a ride or anything, but the cost didn't justify the means. Perhaps if they would of first sent out an individual to do a review of the house and then quote us a price, we could of saved them the time and us $45, since I doubt we would of hired them knowing that going in.

I have been a long time (over 12 years!) customer with Morehands Austin. I have regular recurring…read moreservice and am always very pleased with my clean house, I love their teams! I particularly like how quickly and efficiently the office communicates with me, mostly online now through my account but I can also easily call and text. This year I started using their laundry service and it is a game changer for me! I highly recommend Morehands Austin and if you need anything special or have questions just ask them!

My wife and I have been customers for over 10 years. We…read morehave never had a bad experience with any of the cleaners. Aways on time and they were always very thorough with our 4 bedroom home and now the same with our 5 bedroom home. We don't have kids and only two cats so we are not as demanding as some folks may be but over the years have always received great service. Prices have gotten a little high but what hasn't ? We would definitely recommend this company for your household needs. I also think that people who complain about their cleaning service need to get on their hands and knees and scrub a few more toilets in order to appreciate their privileged lives.

Rico's Cleaning Services is owned and operated by Maria. Maria has done three jobs for me and I…read morehave been pleased every time. The first job was a through cleaning for a make-ready at a vacant home. Maria and her team cleaned the property from top to bottom, including the windows inside and out. She was even able to get the grout sparking on a 60+ year old tile floor. Pricing was fair and I could not have been more pleased. The second job was to clean 27 windows inside and out. It was a big job, and they completed it even though it started to rain. They stuck it out and finished the job. Now I have squeaky clean windows. The most recent project was a thorough cleaning in an occupied home. Once again she and her team did an excellent job. With Rico's Cleaning Services you get: *Quick replies via email or phone *On time service *Competitive Pricing *Friendly Service *A Sparkling Home, Windows or Office

Cancelled last minute on me when I planned ahead and contacted them 5 days in advance. Not reliable…read moreand did not give a very good reason for the sudden cancellation. Will not be rescheduling

It would be hard to overstate the importance of moving on, when it's vital. It had to happen…read more The physical process of moving is inherently stressful, and here we are at Estela's. She has been nothing less than professional and eager to help. It's one less thing. Her quote was absolutely affordable, and just took one thing I just couldn't do myself off of my plate. I do wish I'd employed her team's talents while I still live there. I don't know, I exhale looking at the after photos. Recommended.

I have used them for a really long time, they are usually available even in last minute…read more However they have a very weird mentality while they suddenly decide one day to ask you for a more price , and they do it last minute when you really need the cleaning. I tell them its an important day, they show up at the door and ask for more price just before the last minute and putting you into jeopardy Negotiate ahead of time and don't fall for this. Never using them again

Not to the quality expected for price. Employee was kind of rude and self serving. Would not use…read morethis company again.

Wow. I have found the missing link in cleaning services! I've always been avoided using a service…read morebecause I prefer knowing who is going to be in my home, and for so many other reasons. For my entire adult life have depended on personal references to find individual housecleaners. And that can be a pain when life changes or schedules change and suddenly they're not available. Or when I don't need help for a while and they replace me. I recently moved to a new neighborhood and was disappointed to find the cleaner of a friend nearby was fully booked. Thankfully she shared a business card for Rocio and her crew ensuring me that they were good. I had no other leads, so I contacted her after being convinced by her website to try them. I'm so happy I did. Now I have clean home dependability in my life. Scheduled completely at my convenience. Rocio is super professional, a great communicator, highly organized, and has an amazing crew! These ladies even leave little works of art to show they've been here. You know the specially folded towels, tissues, and toilet paper that you find in 5 star hotels after housekeeping as been there? Yep, I have these all over my house when Rocio and her crew have been here. I'm pretty picky. So I'm thrilled to find that even with redos and personal preferences Rocio ensures I'm happy. For instance, my polished wood staircase had a light film on it after they left the first time and every footstep left a mark. I asked her to take care of it the next time and not to use product on my stairs in the future. She cheerfully did exactly that and it now looks like it did before they ever came. The great advantage of three women here at once is that I don't have to leave for long since I usually schedule them for a day when I'm going to be working from home. They're a whirlwind! In and out before you know it. Thanks, Rocio and team!

Angel cleaning review…read more I was the "actual customer". Owner hired sub contractors to come out and clean. She does "touch ups and the things to make home shine". The efforts by the subcontractors was subpar. Coming from military, the attention to detail on the service received was lacking. Mud and dust in door frames. Walls still had mud in areas where my dogs stayed and even other areas. When pointed out the owner stated that the wall was cleaned thoroughly. She said the dirt would not come off and would need paint. She is also referring to this in her post to my wife's post. However, I told her I would get some hot water and a rag to get it up. She came back by saying look I'll show you it won't come off. Once she started to clean the wall the mud was coming up. Also, after calling my wife due to just out right fruststion, she came and pointed another spot on a door that was dirty. Again the owner said it wouldn't come off. She then actually licked her finger in front of us and to our surprise was able to get the spot up. She the stated then "oh it is coming up". The only reason I am writing this is to clarify things and also provide the "actual customer" experience. This company was way more expensive then others I researched but the other reviews are what convinced me to use them instead of others. I don't know if it was a fluke on the company's end to how the experience was but if this is any indication of how they actually clean then you are better off doing it yourself. I passed inspection however am not guaranteed my deposit for my home. The company actual told me the reason I passed was they are going to clean it anyways for a house showing to sell home. I was lucky to have the company I rent from to be selling the home I rented. Also if you leave a bad review she will offer you a refund to remove post or she will "call the rental company and see how you like that". Obvious pay for post and if you don't agree threaten you with calling rental company. Oh and after inspection she was still cleaning the floor and agreed with inspector to finish cleaning and he would go ahead clear it. She sent two attempts for "additional cleaning after inspection" and "fail to pay for services". Again this was all after my wife's bad review. Attached are pictures for the claims of $50 each time. I'm sure there is a reason the company will come up with for the $50 extra trying to be claimed. She did however waive the fee to clean the stove which we did not put on self clean and to put items in fridge in a the bags of garbage I already had in garage. That cost extra is you have them bag trash apparently. There is suppose to be absolutely nothing in house. There is nothing on website discussing additional charges for bagging trash (which I would consider cleaners to put in with a service) but there was a note to put oven on self clean. Below is my wife's post if you'd like to review that but according to the owner she is not the "actual customer" so take it as you would like. Good look on your cleaner search and hopefully you have a pleasant experience whoever you choose. Attached are images judge for yourself. The images are after the sub contractors "cleaned the major stuff" and I was inspecting with the owner. Owner wanted me to point out unsatisfactory cleaning spots so she could clean them. It shouldn't be a customers job to tell them how to clean as they are a cleaning service. There is also no balance due. Owner is trying to threaten and collect after a bad review. No admission of unclaimed balances in the post, all services have been paid in full and company is still trying to collect extra stuff. Phone calls with owner offering me "to refund $50 to take bad review down " proved to me she will pay to have reviews. I will not acknowledge anymore post from the owner nor will I post anymore. This is left here for the people to review the business. Again good luck to however is looking for a cleaning company.

Would not recommend them to anyone. Had to take time off work to come inspect a dirty home because…read moremy husband was frustrated so I had to show up to try to calm him down. She explained her process and tried justifying why it wasn't ready. Also when I pointed something out she said that doesn't come off rubbed the area and the spot came off right away. She stay cleaning the house and we did pass inspection. After I left a review on google about my experience she began requesting $50. Update apparently she wasn't trying to request money. However she threatened to call rental company about my review. My rental company does not decide how I felt about the experience. Update 2: she was trying to request money. According to the request for staying after passing inspection. Just fit you were told by the rental company to finish cleaning which you have stated it's part of your service. Also if you are so confident about your service why do you keep updating your reply. It has been 7 times so far. I hope you may find closure and accept that you cannot control how people feel. Have a blessed day. Also FYI my kids weren't standing in 100 degree weather they were indoors in AC.