My husband and I just moved to Austin and we bought a house recently. The previous owner said he…read morehired professionals to clean the house already and it's ready for us to move in. When we came in, spider webs on the door, dusty cabinets and so on. Definitely not ideal for us to live in yet. My husband found Susy Q cleaning through Yelp and he called in. The girl who answered our call, I think her name is Yvette, she gave us a quote immediately after asking about house dimension etc and she has the next day available. We booked the move out/move in cleaning service and the next day 2 ladies came in with all equipments. Our electricity hasn't turned on at that time and ladies were very understanding and they cleaned everything else first. The service took about 4 hours and we left during the 2nd half. When we came back the house was sparkling clean!!! They hit all the spots that we asked them to. And gosh!! The bathrooms are squeaky clean as if it's a newly built house. Overall, we had a great experience with Susy Q. Didn't get the chance to ask the ladies names' but they're very professionals and friendly. Will definitely hire Susy Q if we ever need professional cleaning !

They're awesome and not casing your home like many cleaning services do these days. They were…read morequick, thorough. And professional.

We have had austins finest clean our 1,000 sqft, two bedroom apartment twice over the past two…read moremonths. After the first cleaning, we were very pleased, and decided to schedule a second cleaning. After returning home from work, excited to walk into a just-cleaned apartment, I was extremely disappointed. - surfaces in both bedrooms had not been dusted/ wiped down (dressers, night stand and desk) - kitchen island was dirty - top of liquor cabinet had not been dusted - coffee table top had not been cleaned - dust and crumbs on the floor were overlooked I called Alexis to talk about what might have happened, and was even more disappointed. She told me that "the dust must have settled" since they had been there hours before, that "sometimes the towels leave lint", and "they don't lift furniture". She assured me that she watched the surfaces get wiped down while I could clearly see that they hadn't been. I was extremely disappointed by the contrived and combative response. I feel completely duped, especially since there are so many competing services at better price points. Attention to detail is paramount in this industry, and apparently austins finest cares as little about the details as they do their customers (see screenshots).

Not impressed. Lacking basic attention to detail and charging wild amounts for services they didn't…read moreeven provide. Charging $130 to clean a 900sqft apartment once a month- not dusting surfaces- huge disappointment. Just don't do it, look elsewhere.

I was blown away at the service Kierra provided. We were in the process of moving and had booked…read moreher to help do our move-out cleaning. But as we were moving into our new place, we quickly discovered that there was a lot of dust from remodeling work that was done at our new place, and despite my many attempts at cleaning, I just wasn't getting the job done right. I was desperate to get the place cleaned ASAP so that it could be a livable place. Their schedule was packed for the following day, but Kierra offered to come out personally to make sure she could accommodate for my schedule! Pricing was affordable, Kierra was VERY communicative, and quick to respond to requests. I was not at home when she was cleaning the place, but when I came back home, I immediately noticed a difference in my place. I couldn't have ask for a better experience!

APC; Cleaning was AWESOME in my move out clean! Unbelievable service, kind staff, honest and…read moredependable. The ladies were on time, everyone on the team of 3 worked together and diligently . They wiped down my walls, were on the floor with Qtips and toothbrushes for the baseboards, and left the house spotlessly clean and smelling wonderful. I will use them again and again!

I booked Tidy Hands during moving season to deep clean the place I moved from, as well as the one I…read moremoved to. The providers we got were great on both sides, shout-out to Isidra and Ana Marie. They did an awesome job with the cleaning and breathed new life into both houses. Riley (who I assume is the owner) is professional and very communicative. Both of these were booked on short notice and he turned around the requests super quickly. Rates were also more than fair. Highly recommend.

We had a great experience with Tidy Hands for a deep clean of our home. Ana and her coworker left…read moreour place spotless. So grateful to have found a reliable and informative cleaning service. Will be using again!

Very thorough cleaning service for my move-out. They were also the only cleaning service that came…read moreout to my home to give an accurate quote and offered carpet cleaning as well. I highly recommend.

I booked this company for a true deep clean of my apartment and I am genuinely blown away by how…read moregood of a job they did. To be honest, I hesitated at first because they did not have a ton of reviews yet. I took a chance anyway, and I am very glad I did. This was easily the best experience Ive had hiring any kind of service. Ronaldo was fantastic to work with. He was professional, very kind, and clearly takes pride in what he does. He walked through the space with me, listened to what I wanted, and then he and his crew got straight to work. They were there the whole time focused, careful, and incredibly thorough. Nothing felt rushed. They cleaned areas that most companies either miss or dont bother with, and you could tell they cared about doing it right. What really impressed me was that they went above what I expected without me even asking. Little details were handled, everything looked refreshed, and the place honestly felt brand new when they finished. Its def not easy finding people who are this reliable and this good at what they do. If youre thinking about hiring them and wondering whos the best bang for your buck I would absolutely recommend using YRP. My place looks like its literally brand new, insane. I'll 100% use them again. Awesome people. Excellent work, so clean and definitely worth it. 10 out of 10 Thanks yal!!

Jackie did an amazing job cleaning my place. She placed special attention to places I did not think…read moreto consider, like my walking pad. My base boards and hard to reach place she managed to conquer. She also had a good eye for organization, whereas quite a few items have better spots and are visually more appealing in there new locations. My dog also loved her, so I knew she was great. I recommend Austin Cleaning Crew, as I have tried a couple other cleaners and this is the best of them

Paid for "Deep Clean", mark missed completely Short Review:…read more$200 more expensive than MerryMaids ($478 vs $272) cleaning with less spaces cleaned than the lower priced service, equivalent cleanliness results. MerryMaids crew stayed two hours longer, did more work. Two stars for the overall experience - Pretty good cleaners by raw talent, extremely overpriced compared to the competition, middle of the market when it comes to cleanliness. Below market customer service for arguing with me about cleaning dirt off the corners of the base boards, then didn't return my sponge. Used soap on all my cast iron without asking, now I have to re-season everything. Long Review: I just paid $478 for a "deep clean" that was in all fairness a pretty good cleaning if it were a routine cleaning. Comparable to the "sparkle" cleaning I paid for from Merry Maids eight months ago for $272, but not as thorough. The only exception being that Merry Maids cleaned my sliding glass doors and the balconies, which was included in the original quote. I paid extra both times for the stove cleaning, the refrigerator etc. I also talked to a guy at their office (I think) on the phone and told him how much more I was paying compared to the last cleaning and that my expectation was that the money spent should be reflected in the level of cleanliness. He assured me that the two ladies were "the best". When they said they were done, I asked about the balconies, and they said they don't do that. There wasn't an option for that on the website either, like there was on the Merry Maids website. I also had to argue with the lady when they were trying to leave after less than 3.5 hours of work (1,600sq ft) to have her wipe down the corners of the wall by the base boards. She said it needed to be painted. When I removed the dirt by dabbing my kitchen sponge on it (they didn't bring any, just rags), she relented and wiped off the dirt. I later found that she apparently didn't return my sponge. I also had to instruct them on cleaning behind my AV system and stand, which I would assume that would be included in a "deep clean". I also found that my cast iron pans were cleaned with soap and were put in my oven wet. That's a big no no for cast because it immediately starts to oxidize. One of the pans is already showing rust so I'll have to strip it, sand it, and start over. If I'm paying for a "deep cleaning," what exactly is being cleaned that isn't part of the regular cleaning? And why would I have to monitor them and guide them on how to clean a house? I figured using a little elbow grease to remove easily removable dirt would be part of the additional fee I paid. I have attached an example of the deep clean on my floor, it took 8 seconds with a different sponge to make it look clean. I'm completely blown away by all these five star reviews. Even if these ladies are being paid $25 an hour, that's more than $300 to the business. That's more than a 60% margin against labor. If you want to pay twice as much as you need to, by all means use these people. I'll be going back to MerryMaids. I was later contacted and they pointed out that I had booked two rooms and the cleaning crew reported five. I responded that I correctly described my house when booking as having two bedrooms and 2.5 baths (clearly labeled dropdown menus), along with the square footage that includes the garage and balconies that were never touched. There is nowhere to list total number of rooms.

Unfortunately, I am not sure the one star would even be valid as I had no service to even judge…read more This was a no-call, no-show. I booked the service almost a month ago and received a confirmation message. As we got closer, I received an automated reminder texts 48 hrs and then 24 hrs before. The day of, my card was charged. As my arrival window time neared closer; I noticed no employee had been assigned to the job yet from my profile on the company dashboard. I emailed them inquiring if this service was still happening and to please let me know. The hour window came and went and in that period and after I had called twice, left a message, and even used their contact form because I had fully exhausted all my options of communication with them. I chose to go with Maidsway based on a high recommendation from a friend that has used them for years. Even she was shocked and said that if they were running late they always called to give a heads-up. It has been over a day later and I still have not heard back ... extremely disappointing as I had made arrangements for my sensitive pets, rearranged my house so that it would be easy access for them to clean, and planned my day/work schedule around this..during a time where I really needed help with the house and trusted this service to follow through. My money was taken with no explanation or offer of a reschedule or refund.

Nobody came to perform the cleaning. It was a no show and no way to communicate with them as well…read more Multiple voice mails yet no response.

I've known and worked with Building Stars for over 10 years in the Austin market. Amy and her team…read morehave always been great to work with. Mr. Brown has been doing floor work for as long as I can remember and has great experience with all things cleaning. Great people doing great work!

Buildingstars has been extremely difficult to work with, and they were also very difficult to…read moreterminate our relationship with. Their cleaning service was sub-par, and when I tried to end our contract, it required multiple notifications via Certified Mail with documentation of dates and photographs. Then after our contract was terminated for Nonperformance, they continued to send our accounting department invoices for several months. I would not recommend using this cleaning service, as they make you sign a contract, and it is very difficult to get out of it if you are unhappy with their poor performance.