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    Susy Q Cleaning

    4.2 (292 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Susy Q Cleaning

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    3 More Services

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    Susy Q Cleaning Photos

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    Recommended Reviews - Susy Q Cleaning

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    Reviews With Photos

    This is how they left the bed.
    Maritza V.

    I want to state that I HATE leaving negative reviews, and am only doing so because the customer service has been SO horrible. I'd rather just move on but I want to validate if others deal with this. My experiences this year (2021) have included: -being told a "deep clean " was required if there was more than 2 weeks between cleanings (and later finding out this is not true) and therefore being charged $100 extra for services we did not need. (Several instances) -confirming a month in advance that we had appointments scheduled for ongoing biweekly appointments, only to find out the day before the first one that all appointments were deleted -sending multiple emails and texts getting thoughtless replies, such as confirmation of things that I was later told would not work. For instance I left the house and forgot to leave sheets out. I emailed the company where to find the sheets and got a reply that this would be fine. I came home and the bed had been half stripped and not even remade with the original bedding. -having a 30 minute phone call to attempt to resolve the above and secure ongoing service, only to find out later that day that even though I specified Tuesdays are the only days that work for me, they booked me for recurring Wednesday appointments. -NEVER receiving invoices or receipts despite being assured I would -Being charged the wrong amount based on my house size (once I saw the invoice after having to request it several times) and not being charged for a tip (so my cleaners didn't get a tip) despite multiple documentations of me asking to be charged 20% more so the cleaners would have a reliable tip (and being told that it would happen) -My continued notes and requests about how to clean, how to get in the house, and where things were being ignored or more often being told "yes we will tell them!" But then being called later to have to tell them again. Looking at all this, I feel silly that I did not discontinue my efforts sooner. It's been so hard to find reliable help and I have health issues that make it necessary for me to have reliable help. I also wanted to be a good a loyal/easy customer because I know so many of us are having a hard time. Unfortunately the service reps would not pay attention to my needs despite my clear and repeated attempts.

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    6 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 1
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    1 year ago

    They're awesome and not casing your home like many cleaning services do these days. They were quick, thorough. And professional.

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    Photo of Jon M.
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    8 months ago

    Signed up for the monthly service and the team does an excellent job every time! Timely, efficient, and thorough.

    Helpful 0
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    1 year ago

    We love Susy Q cleaning! Great company, wonderful people. They do an amazing job cleaning, highly recommended

    Helpful 0
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    1 year ago

    Helpful 0
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    Photo of Maritza V.
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    5 years ago

    Helpful 8
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    2 years ago

    Helpful 0
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    Photo of Dan H.
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    2 years ago

    They did a great job and were really friendly and helpful. Can't recommend them enough. Will definitely be using them again.

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    3 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 2
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    3 years ago

    I've been using Susy Q for all my move outs. It's a great service. I highly recommend them for any cleaning needs.

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 0
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    5 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 2
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    Love this 1
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    3 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 0
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    3 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 0
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    5 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 2
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    Love this 1
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    5 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 4
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    9 years ago

    Helpful 1
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    6 years ago

    Helpful 0
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    5 years ago

    Fast service, fair price, great job. Do you really need anything else?

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    Photo of Todd B.

    Todd B.

    Hey David, thank you! We are happy to be of service!

    Helpful 1
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    8 years ago

    Helpful 2
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    5 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 0
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    Love this 1
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    8 years ago

    Helpful 0
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    7 years ago

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    8 years ago

    Helpful 2
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    5 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 0
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    6 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 1
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    10 years ago

    Helpful 0
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    10 years ago

    Helpful 0
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    8 years ago

    Helpful 2
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    5 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 0
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    8 years ago

    Helpful 2
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    6 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 1
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    6 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 2
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    8 years ago

    Helpful 3
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    Photo of Gira B.
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    9 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 6
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    Photo of A W.
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    8 years ago

    Helpful 0
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    Photo of Michael J.
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    6 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 1
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    Photo of Josh C.
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    8 years ago

    Helpful 2
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    7 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 8
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    6 years ago

    Business owner information

    Photo of Dalia B.

    Dalia B.

    Helpful 0
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    Photo of Kelly D.
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    8 years ago

    Helpful 1
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    Page 1 of 8

    Ask the Community - Susy Q Cleaning

    Just a question, will the cleaners move furniture around to clean behind, under, etc?

    Yes! They do a great job of this.

    View All 2 Questions

    Review Highlights - Susy Q Cleaning

    Enter the amazing team from Suzy Q cleaning and the quick scheduling and help by Dalia.

    Mentioned in 37 reviews

    Read more highlights

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    Purple Fig - We won Best of Austin 2024

    Purple Fig

    (123 reviews)

    TL;DR - Highly recommend Purple Fig, worth every penny…read more We had a wonderful experience with Purple Fig - they cleaned our home right before Christmas and got everything in tip-top shape in time for houseguests to arrive. I was super impressed with how easy the onboarding process was - communication was fast, detalled, and I knew exactly what to expect the day of the cleaning. I loved that I received an alert when the team was on the way and their approximate arrival time - so helpful! Since I work from home, the team asked very considerate questions about which rooms to clean first, what would be the most convenient / least disruptive for me, etc. They were efficient, detailed, and I was blown away by the quality of the clean. And the best part - my home smelled AMAZING. I don't know what type of magic they infuse into their eco-friendly cleaning products, but I would like to buy it in bulk please! :).

    Update: 12/5/23 - I'm updating this as the owner did reach out to us and refunded the cost of the…read moreinitial clean. While I don't believe we will be using them moving forward I respect that they stand behind their work. Our former housekeeper moved so we recently had Purple Fig come in for an initial cleaning with the hopes of setting up a twice a month or bi-weekly service. We were quoted ~$280 per visit which was higher than our old housekeeper but seemed reasonable enough given they bring multiple people. They claimed the first clean was to bring things up to the "Purple Fig Standard" but when I got home after the cleaning I genuinely had trouble understanding what they did while in my home other than leave a candy cane on our kitchen counter. They don't do any laundry (even bed sheets/towels, not looking for a wash and fold service here) which is frustrating but I can somewhat understand given the time a laundry cycle takes. The most egregious offense was that they apparently also dont do any dishes . Again, i'm not asking for a post-Thanksgiving dinner cleanup here but we had a few pans and plates from last nights dinner in the sink and they didn't touch them. Overall, my wife and I struggled to understand what they really did to clean our home. When we decided not to continue with the bi-weekly service they then retroactively charged us $470 for the initial clean. For the price they charge not doing laundry or even tidying up the kitchen when there are a few dishes in the sink doesn't feel worth it. The best part of a cleaning service is coming home to a clean house that you can see and feel as soon as you walk through the door. With Purple Fig, I walked in to a house that felt like the cleaning service had to reschedule for another day

    Susy Q Cleaning - homecleaning - Updated May 2026

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