We got all rental deposit back thanks to their move-out cleaning service. And trust me, that was no small feat because our moving guys left the floors super messy! We were moving cross country during the huge ice storm this year. Our move-out date kept getting pushed and most of the city was without electricity. Ginger kept in close contact with us the entire week and was incredibly gracious and organized keeping up with our constantly changing date. The fact that she was so fast to respond to our emails during a time of statewide crisis was truly amazing. We weren't able to be at the condo the day the maids cleaned, and I was nervous that a lack of supervision might lead them to miss some spots since we weren't there to answer questions, but my fears were unwarranted. Our landlady saw the before-and-after state of the condo and said she was amazed at how clean it was, considering that the moving guys had tracked so much mud all over the place. We'd sprung for the baseboard cleaning and interior window cleaning and I think that was money well spent. Thank you so much to the entire Austin Maid Service team for being the only thing during the ice storm that went smoothly! read more

UPDATE: As soon as I posted my one star review, the company immediately reached out and indicated concern and requested the email I used. They also provided a phone number and were very willing to talk to me about the situation. That was nice because they could only guess as to the intensity level of how that call would go, but were still very willing to speak to me. They had no obvious record of receiving my email correspondence. I verified the email address I sent them to (as I had directly replied to their correspondence) and they have indicated they are looking for them. Unfortunately, the problem was over a year ago, and I sat on writing this updated review a long time, so it is doubtful they will be found. I cannot verify that the emails were not received, but I know that problems like this occur. I will not question their honesty. The three times I did use them, other than the problems that resulted in the offer for a free cleaning, they did do a good job. They have offered to work with me and make good on their promise. I sincerely believe they will do this. However, I am not taking them up on this offer. Please note they they are doing this in good faith. For this reason I am increasing their stars, (due to this new interaction); they do not warrant an ugly one star review that hurts the business when they obviously are trying to do the best due diligence possible with this very delayed situation and their over all work was good. ---------------------------- I've held off on this updated review, but it is now time. When I was selling my home, I re-hired Austin's Maid Service. They came to clean my house on the day the realtor was coming to take photos. The freezer and ice tray were not cleaned (and I was completely moved out, with no cleaning supplies, so I had to go to a neighbor to get some to clean it myself). Also, one of the cleaners broke a light bulb in my bathroom, forcing me to replace all the bulbs (I couldn't match the other 3 bulbs), which caused me to be later to work than I had planned. Ginger apologized and offered me a future cleaning at no cost. Ginger's email stated: "Thank you so much for this update! I'm disappointed to hear this. What I'd like to offer is if you were to give our company another chance, your next cleaning would be 100% complimentary. We are always working to improve our service and our staffing and we, and I, take that work and effort seriously. I apologize that the service was lacking and that we were unable to get out there in a timely manner to resolve this issue. I genuinely appreciate your feedback and input. If we can be of service at any point in the future, your next cleaning will be complimentary, and then we can simply take it one step at a time from there. Thank you again - Ginger & Co." Well, I reached out a couple of years later, to that exact email and heard crickets. NO REPLY. I tried again. NO REPLY. I tried again. I was relying on this complimentary cleaning for the condo I was moving from. Do not hire this company. If the owner, Ginger, will not honor a written promise of a service, I do not think she will be honorable to any promise she gives to you. read more

I have been using the service for well over 10 years to do cleanings of my apartment throughout the year. Always professional in letting me know times or updates as well as the cleaning service personnel and the work they do! Have never had an issue. Lived downtown in Austin, and they're always available within a week time when I need/want a cleaning . read more

Very communicative and responsive, however we had to call them to come back to do cabinets, baseboards, and other services that we had paid for. The floors weren't mopped, and our vacuum cleaner was jam packed from where they used it. At least they came back to fix. read more

I used this service for multiple years and houses and was very satisfied. Then recently, they left a huge stain on an expensive area rug and claimed they didn't know who did it, but they offered to fix. They sent someone to clean it, but this person wanted to drag this expensive area rug outside to clean it. We declined that option. After multiple emails, still have not heard a response from them. Months of radio silence. This incident occurred on March 20, 2023. It's a shame, as I used to highly recommend this company to others. Now, my recommendation is to stay clear from this company! read more

Austin's Maid Service - Area rug with stain after maid visit. - Home Cleaning Near Me - Austin, Texas

I used Austin Maid Service for a regular cleaning for sometime. But since it was only me at my place I decided to clean myself and cancelled the service. Not because they weren't good only because I felt lazy not cleaning myself. When it was time to move, I called them again for a move out cleaning. What can I say. WOW! My place looks amazing and it was so well cleaned that I fully regret not keeping them on over the years. If you need a move out cleaning to regroup a deposit etc, contact them. read more

I recently moved into a home where the previous tenant had left the house quite dirty (cobwebs/dust covering most of the walls, cabinets, door frames, etc). The blinds and windows looked as if they had never been dusted or cleaned. The fridge, microwave, stove, sinks all needed some "elbow grease," and I decided it was worth it to pay $200 to have Austin's Maid Service come do it for me. I walked into my home today after the 2 cleaners had supposedly been there wondering if they had come at all. There were still cobwebs/dust everywhere. Things like the front of the cabinets, front of fridge, and all floors looked as though cleaning was not even attempted. Blinds and window sills were not dusted. So now I've payed $200 and still have to either do the deep cleaning myself or pay someone else to come in and do it properly. Do NOT use this company if you truly want a house cleaned. I really couldn't be more disappointed. read more

Austin's Maid Service - Home Cleaning Near Me - Austin, Texas

I have been using Austin's Maid service for about 2 years for biweekly cleans. They're great -- efficient, good service, and very easy to schedule and modify via phone or text. They send the same cleaner for every appointment, so she knows my house and preferences. Very happy with them. read more

We hired Austin's Maid Service for a move-in cleaning for our new home. It wasn't in bad condition but we wanted to ensure it was fully cleaned before we moved in. We let the cleaners in the home and left to run errands. There was no furniture or boxes so we assumed this should be a simple job. NOPE. Every single day since then we find new things they missed or only half did. - Both showers they sprinkled the cleaning powder inside and never washed it out or scrubbed them down - Drawers full of hair and dust that were never cleaned - Cobwebs behind toilets and dirty baseboards - Cabinets with dust and trash left behind were never cleaned - Fridge was sprayed with cleaning solution but never wiped away so it dried onto the front - and more The move in package was supposed to be comprehensive but the cleaners were not. We found a few obvious things the next day and they had someone else come back out to fix them but he just quickly fixed the few things we pointed out as examples and never looked beyond that. For instance, he stepped into the shower with the powder still in it from the previous cleaners and never noticed it hadn't been washed down. This was not worth anywhere near the $200+ we paid. Never using them again. read more

Update after getting response.... Everything you have written is an out and out LIE. I NEVER got a deep clean. You NEVER called me back or emailed me ONCE since the "regular" clean. You have an SEVERAL other occasions - so you have my correct information. I'm am simply beside myself with how blatantly you have no regard for speaking the truth. ANYONE reading this - stay AWAY from this business. read more

I feel like I'm taking crazy pills after reading back through all of these reviews that I read before booking Austin's Maid Service for my move out cleaning. It seemed like an easy ask: 850 sq ft duplex with one bathroom. I reviewed what was offered with a move out service after speaking with Ginger and decided to book: What a Move Out Clean by Austin's Maid Service Entails All Rooms Cobweb Ceilings & Walls Dust Vents Including Bathroom Dust Tops of Door Frames Dust Fans & Light Fixtures Including Bathroom Dust Blinds Dust and Clean Window Sills & Latches Dust All Closet Shelves Dust & Clean Interior & Exterior Cabinets & Drawers Dust All Baseboards Hard Sweep with Cobwebber Sweep, Vacuum and Mop All Floors Clean All Light Switches Bathrooms Dust & Clean Interior / Exterior Cabinets Dust & Clean Interior / Exterior Drawers, & Shelves Dust All Surfaces Sweep & Vacuum Floor Before Scrubbing Scrub, Clean and Dry Shower / Tub & Tile Clean Toilet: Top to Bottom Behind & Around All Items Removed Clean Mirror Clean Sinks Clean & Polish Fixtures Kitchen Clean Interior Oven Clean Top & Exterior of Fridge Cobweb Under Cabinets & Refrigerator Clean Interior Refrigerator & Freezer - No Food or Debris Left Behind Clean Interior & Exterior Microwave Dust & Clean Interior & Exterior Cabinets, Drawers, Shelves Clean Sink Polish Fixtures Clean Vent Hood, Stove Top & Exterior Oven Clean Backsplash Clean and Polish Countertops if Stone Clean Exterior Dishwasher Polish All Stainless Steel We had a bit of a hiccup when my power was inadvertently turned off in advance of their arrival, but Igor it turned back on and rescheduled. I met the maid at 9am as scheduled, left her with the house and expected to come back to a super clean situation, but that is not at all what happened. I returned around 12:30pm and found a house that had barely been touched. The inside of the fridge was super clean, to give them credit, but everything else was embarrassingly dirty. I called immediately and noted the things that were wrong and was told a field manager would deal with it. I went back to work and left a key in the mailbox. I didn't hear from anyone so I called at 4:30 to make sure everything had been fixed. I spoke with Ginger again and she assured me that the field manager was just leaving the house and all was well. I arrive back at my empty house at 5:30pm and my heart fucking SANK. the oven had been cleaned (thank god) but man, so much shit was still dirty as hell. I couldn't believe it. I called my boyfriend and told him to cancel our plans (which involved sitting on our butts all night because we had just moved and we're exhausted, duh) and that we'd need to clean, as the next tenant was moving in the next day. I'll let the photos speak for themselves, but my boyfriend was equally horrified by what he found upon his arrival. I've had deep cleans of my house before and this was laughable. Don't trust this company to take care of you. You'll end up scrubbing windows on your Friday night. read more

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Woof. The cleaning for the most part was fine. However, she bleached my bathroom towels and removed product from the shower that wasn't empty. The biggest issue is that they double charged my card, and it doesnt seem like a priority to them to correct the issue. CS is not good. read more

Austin's Maid Service - Double charge - Home Cleaning Near Me - Austin, Texas

Further update: I logged a complaint with the BBB. The company accused me of lying and saying I sent them pictures from a different house. WHAT! These people are rude and insane. AVOID AVOID AVOID AVOID!!!!! read more

The service was fine, they left the lights on all day which I was a bit frustrated with. Also upon inspection can see a large strip of our carpet was pulled up and ruined and nobody said anything. I've been trying to get in contact with a "Ginger" who works there to discuss this but so far she and the company have been completely unresponsive. Probably a better company out there to vacuum your carpets and overall clean your house. read more

The house was so beautiful and clean and my expectations were met I'm very glad that I choose this company. Thank you !

Very expensive quote for a 2 bed 2 bath Al $200 dlls really??? Unbelievable! if I could give no stars It will work for me.

Updating my review. Back in February, I hired Austin's Maid Service for a one-time deep clean of our home. They came and did a wonderful job and I will maintain that the quality of their work is fantastic. My husband and I were so impressed with the quality of their work that we decided to make room in our monthly budget to get a monthly cleaning from them and in the interaction of setting up the monthly service, things went downhill. Long story short, they are very ambiguous with their pricing and it's like pulling teeth to get a clear and straight forward answer and while the quality of their cleaning is great, we are very unimpressed by their inability to effectively communicate and their bad customer service when trying to clear the air. For examples of what I mean: In our February cleaning, during scheduling, I picked a Saturday because I work from home during the weekdays and it's the easiest day for me to be away from home. After selecting Saturday, they informed me that on weekends there is an additional $10 fee and asked me if that was OK. I agreed and I had been charged an additional $20. When I inquired, they stated that it was an additional $10 PER CLEANER. I don't have an issue with the pricing or the policy, just that they weren't up front about it and weren't clear in their communication. In attempting to schedule our recurring cleaning, I asked whether it would be possible to request a more detailed cleaning on an as-needed basis and what the cost of it looked like (in other words, as a recurring customer, would we get a better rate on a detailed cleaning than we did back in Feb for our one-time detailed clean). They never really answered this question. First, I got a response back saying that they handle inside oven, fridge, windows, (and a few other items) on request at no additional cost to recurring customers. Great, I was excited about this so I requested that they handle those on the very first cleaning. They then came back and said they can absolutely do that but that my first cleaning would then be $60 more than the price they quoted me and that the remainder of my services would be the price quoted. So I sent them a snapshot of their email to clarify and they came back and said, "oh we can only add one of those services to your cleaning at no additional cost". I have no issue with their being a greater cost for a deeper clean - what put me off is how misleading they were and the number of back and forths it took to get to the same page (ish) - read the next paragraph for more. We didn't have the increased price in our monthly budget for their $60 increased quote, so we asked them not to do the more detailed cleaning on the first visit and to just do their normal clean. I then asked for some clarity on their pricing with regards to the pricing on a detailed cleaning for recurring customers (just so I have the knowledge and ability to request it IF I were to need it - the $60 increase of the original quote was the same amount I paid for a deep clean as a non-recurring customer). I couldn't have asked the question in a clearer way: If we needed to get a more detailed cleaning, it would be the same cost as if we were one-time customers doing a one-time detailed clean at $240 + tax Is that understanding correct, yes or no? They literally never answered that yes or no question and came back with some BS about them using our February cleaning as our "first" cleaning and somehow misleading us into thinking we were getting some sort of a discount for a general cleaning at the original price they quoted us. Their reply literally made no sense. We weren't looking for any discounts, we were simply trying to understand as recurring customers if the cost of a detailed cleaning is different (should we need it) from the quote we received for a one time clean many months ago. We replied back canceling our service because the communication was (a) too unclear, (b) there were too many unnecessary back and forths, and (c) they were not being up front about their pricing. So they cancelled our service, but rather than apologizing or trying to fix any misunderstandings, they insinuated that we were confused and that they were not at fault for any miscommunication. In any case, it was too much of a mess and we couldn't get answers to basic questions. We didn't want to deal with a company where basic communication is an issue, so we cancelled and went with another company where the pricing and communication was much more straight forward. They answered all our questions and in one interaction, the job was booked. If you want to deal with hidden costs and unclear communication for an excellent clean - definitely go with them. We'd rather put in the time to find a company where the quality of the clean is equal, but also where pricing and scheduling are not a complete nightmare. read more

We've been using Austin's Maid Service for several years and have been pleased with the housecleaners' professionalism, thoroughness, & attention to special requests such as sweeping, rather than vacuuming a treasured old rug. Ginger has been very accommodating with our cleaning schedule during times we've been traveling. read more

So good! Getting a quote and booking an appointment was SO easy...like, "sure, we can come exactly when you want us to," easy! I must be dreaming. The young lady who came to the house was fully stocked with cleaning supplies and what seems to be the most amazing vacuum cleaner ever. She was on time, nice, and thorough. There were a couple things that I noticed afterward that I would have liked wiped down or paid more attention to, but absolutely nothing to really complain about. I mean, considering EVERYTHING else that was perfect. I mean, my bathtub shined like the top of the Chrysler Building! I will 100% use AMS again. I'm really debating bi- weekly cleanings, but know that, if I stick with a deep cleaning every couple of months, I would be happy with that too. read more

I should preface that I've never hired a Cleaning Service before. My husband and I have a dog that sheds constantly. My husband I decided to keep the dog out of the house for most of the time she was there to ensure the dog wasn't crying, barking (while in another room) or bothering her. The woman had arrived with cleaning supplies was very friendly and greeted our dog while he went for a walk which was nice. She got straight to work and asked which room to start with. When my husband came back and the dog was home for the day she was very friendly to our dog, which again is nice. She was not bothered by him jumping up on her to say hello. I do not expect people to humor my dog. I did my best to keep him out of her way. The glass and windows look amazing. The fans and baseboards are all dusted and cleaned. The bathroom and toilets are the cleanest I've ever seen them and that includes from when we first moved into the house. All the dust and dog hair is pretty much gone. I do say pretty much because I did still notice some on carpets, but I also cannot get it all up so that wasn't a negative to me. The only negative I would mention is that the coffee table had some dust particles on it, which I imagine is from doing the fan blades right above. She must have not gone over again. read more

I paid $200 for a move out service with this company. My rental manager charged me $145 for items missed and services simply not performed. They did not sweep the fireplace or dust a single blind. I was sent photos. I contacted them to discuss this and they gave me an excuse about a guarantee that's not in fact a guarantee. They didn't respond to my last email message. If you want a thorough job, a guarantee, and good customer service, you will not find it here. read more

They made good on their word! I some real problems with the "deep clean" I requested and they started to make it good immediately (including a full refund). Unfortunately, I have a family member who was in and out of the hospital for 3 weeks so my re-schedules kept falling apart. Ginger understood, was patient, and we finally coordinated enough to have a new team come out today. She sent a supervisor to be sure that everything met my expectations. It's good to be back on a roll with them. They're good people. read more

I scheduled a cleaning for tomorrow. The house that needed cleaning was found to have water damage on a Sunday, when this company is closed. In the past I've left a message with no return call back, so I did not call on Sunday to cancel the Tuesday cleaning. I called today and because it was 24 hours notice, I'm being charged $100. So just be aware of the 24 hour notice to cancel or you will be charged. read more

Love these people! I booked them to clean my house as a move-out. I had already left Austin and settled in my new home, but it was no problem for them. I left them the key and they took care of the rest. I dealt with Ginger in the office, and she was more than pleasant and willing to go the extra mile to ensure the house was clean top to bottom. She was even flexible and cheerful when I had to reschedule to cleaning date. I highly recommend AMS for their service above all else. read more

I am so glad we found Austin's Maid Service! They do a fantastic job each and every time. Yasmin is especially wonderful and leaves our home sparkling. On top of doing a great job of the actual cleaning, they are incredibly flexible and easy to work with on scheduling. I work from home, so it's important that I know exactly when to expect the team to arrive, and Austin's Maid Service is the only service we've used that will give us an actual arrival time, not a 4-hour window. They are also great about rescheduling when needed and their team, especially Ginger, is incredibly responsive and helpful, which is hugely important for me. Highly recommend them to anyone needing cleaning services in Austin! read more

If you need a construction make-ready cleaning effort, this is NOT the company to call. Many walls and doors still had construction dust on them, no furniture was moved (even though everything was on skids to make it easy) so the new floor could be cleaned completely, blinds still had construction dust on the back edge that is the overlap when the blind was closed and wiped down (not washed). Crevices in furniture had to be pointed out to be cleaned ... but since they were ready to walk out the door, well ... it just seemed unacceptable for what we asked for and were told could be done. They brought no step stools so all surfaces above their personal height and/or any cleaning wands simply went untouched. I had to fill in personally for the work not done so the space truly was move in ready for our client. We got a typical house cleaning effort when we needed/asked for a construction make-ready effort for our client's home. It reflects poorly on our business standards as those we hire don't step up to what was agreed upon. We will not come back to Austin's Maid Service for this level of work. It's just not their business model. Their work is adequate for a typical repeat house clean team. The team they sent were personable and accommodating to the limited extent they were equipped with by their employer. read more

I had to get my apartment professionally cleaned before moving out, and Austin's Maid Service definitely did a wonderful job! I requested quotes from other cleaning services but they had the most reasonable price!!!! Syndie from Austin's Maid Service was so great at booking the appointment and also sending me a reminder of the upcoming appointment. Great service!! I was very satisfied with the cleaning as well! Will definitely use again in the future! read more

I wasn't going to do this review but it's really been bothering me so... For Mother's Day I told my husband all I wanted was a clean house. Not even subtly, I "hinted" I wanted a deep cleaning. He found Austin Maid Service on Yelp and scheduled a deep cleaning for our house. I was excited, my expectations were high...maybe too high. I expected baseboards to be cleaned, a/c vents cleaned, walls/doors to be wiped down, etc. None of that was done. What I got was a really good "weekly cleaning" not the deep cleaning. My husband made it a point to mention cleaning the mud room and it wasn't even touched. With that said, it wasn't all bad. My floors sparkled, there was no clutter, dishes were done, bed was made but it wasn't quite what we paid for. And it didn't seem like 4 hours worth of cleaning. A week later I was on my hands and knees cleaning the baseboards and all the other stuff I expected a deep cleaning to include. A week or two later they emailed to ask how our service went and my husband replied that we were disappointed. They emailed back an apology and asked him to call them. What??? Why do we have to call you? We already told you we were disappointed, you obviously have our number. What's stopping you from making the call? Overall the service was ok but it's not a company I would use again or recommend to a friend. read more

Ginger and her ladies are amazing! I had them come out and do a deep cleaning at my old house and was seriously amazed at how immaculate my house looked when they got done! I cried, it was so clean. I was expecting cleanliness but this was on a whole other level. We have moved since but continue to use their services. Always on time, always leave the house spotless; they even take time to put my daughters stuffed toys on her bed and fluff her pillows! If you're looking for a reputable company with solid work ethics, then this is your place! Ginger personally follows up after each visit (via email) and if it isn't right, she will make sure to make it right. She vets her ladies well from what I can tell. Never been displeased. Highly recommend. read more

Great phone / email customer service and always easy to use. Inconsistent cleaning quality - sometimes good, sometimes terrible. I have used Austin's Maid Service ~5 times on a monthly basis. First four of those were great - super easy, great job cleaning, and responsive to my requests ("please hand wash ice cream scoops"). Most recent was TERRIBLE - walked in to filthy, filthy tile and wood floors. Dirtier than it was before they cleaned. Damp paper towel check looks like more like the inside of a chimney than a clean floor. I had to re-clean it on hands and knees to fix it. They must have used disgusting, filthy mop water - never changing it. I emailed them just after 4pm on Friday asking for a re-clean; they had a manager to my apartment to fix what I hadn't already addressed within 24 hours, even on a weekend! read more

Austin's Maid Service is fantastic! Every time I come home, the house is spotless and smells clean. The cleaners are punctual and they rarely miss a spot. However, they are a little pricey. I would recommend them to friends. read more

I'm a little disappointed in the final product. The toilets were clean, the trash bags had all been replaced - but there were still SO many areas of the floor that hadn't been swept or vacuumed. To be fair though, there are some factors I think I should mention. First of all, I've never hired a cleaning service before, at least as an adult. (My parents used to hire people growing up but who notices that kind of thing when they're little?). My point is that my expectations may not have been realistic. I also have two dogs, one of which sheds A LOT. My house may never be fully ridden of dog hair, so when I came home to find multiple dog-hair-tumbleweeds rolling across the floor - I couldn't decide if it was their fault or simply an impossible task. I'm still torn. The experience was pleasant though, I'll admit. Scheduling was easy, I got a quote very quickly, and they were available on the date I requested. I can't speak to the professionalism of the ladies that actually came to clean, though, because I asked my father to let them in while I was at work. I do know, though, that they arrived promptly at their scheduled time. They also brought their own cleaning supplies which I appreciate. In case anyone is interested: The one-time price for cleaning my 1,660 sq ft house (remember - I have two dogs) was 180.00. They took just under three hours (instead of the scheduled four), and I would give the final product about a B-. They certainly got to every room and obviously worked quickly, but didn't pay a ton of attention to detail. You can decide for yourself if its worth the money or not. Spend over 200 dollars (after tips, because I'm not a monster) and come home to a preeetttty much clean house. Egh. Still torn. read more

I am picking two stars based on the yelp "meh...I've experienced better" rating scale. Used this service twice, I would give them a B. They clean everything but don't clean everything well. First time the cleaner did not move ANYTHING, nothing on the counters or furniture, just wiped around them. Gave them a second chance, this time a bit better, but was clearly told no furniture would be moved, and none was, not even little things, and no dusting was done underneath anything either. Most areas are easily accessible with a swifter with a long handle. If you have hardwood they use a vacumn with a sweeper on it, misses tons of dust. Would not take much longer to either be more thorough or use a broom. Definitely did not do everything on the list and did not stay 4 hours. Its a great start to cleaning but then I have to go back and do the detail work afterward. Probably won't use again unless I can't find anyone else. read more

This was one of the most unprofessional and ineffective maid services I have ever used. They sent two women out to my house to do a deep clean for three hours. The maids never went over a checklist with me before or after the cleaning. They complained the entire time they were there, to each other and on the phone. I am assuming they thought I couldn't understand when they spoke in Spanish. We paid extra to have certain areas such as the baseboards, pantry, cabinets and fridge cleaned. None of that was touched. The blinds were still covered in dog hair because one of the maids just hit the blinds a couple times and moved on. I had gone into the front bedroom while they were cleaning the kitchen so I was not in their way. I heard someone yell finished and walked out front. One of the women was already out the front and the other was mopping the entry way as she was walking out the door, closing it before I could say a word. After inspecting the house, they did the bare minimum and left before the three hours was up. We called the office and a field manager had to come back put the next day to finish the job. I would never recommend this business to anyone looking for a maid service. read more

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In general, we have pretty low expectation for cleaning services. Almost all of them do what I would call a "hotel cleaning" (it looks nice from afar, but better not look under the bed or behind the couch etc.), but as long as that's your expectation going in, I think Austin's Maid Service does a fine a job. The issues we had have more to do with the disorganized way they run their business and just generally poor communication (and ability to resolve issues). This was aggravated by the fact that many of the cleaners do not speak English very well and we do not speak Spanish very well so a lot of the communication with our cleaners had to go through their front office. One of life's biggest mysteries is why the cleaners at Austin's Maid Service (and other services) are unable to discern trash from things we definitely do not want them to throw away. I've never worked as a cleaner before, but if I did I do not think I would ever throw away things like unopened mail, iPhone chargers, dish rags, expensive bottles of lotion etc. We do what we can to not leave anything important out, but as a precaution we always ask our cleaners to not take out the trash out when they are done. Since they also do bother to separate recycling from trash (or use a new trash bag), this means searching through last night's dinner when they leave to make sure they didn't throw away an important financial statement etc. That said, at first they would leave the trash as requested, but as time passed it required continued reminders. The final straw on this front was when they threw away an unopened credit card and took the trash out. Another really annoying thing about them was that they frequently did not come when they said they were going to. This on its own is annoying, but the final straw on this front was when they showed up early and since my wife was taking a shower and getting ready to go somewhere, they left without cleaning it. As far as I know we were never offered a refund, although I believe they did offer to clean it later (they did send someone out to talk to us about some of our other concerns, but he didn't seem very enthusiastic about doing the cleaning or really addressing any of our concerns so my wife told him not to bother). One of the primary reasons for using a cleaning service rather than an individual is you have more recourse if something goes wrong (and less liability if something goes really wrong). That said, with Austin's Maid Service I'm not sure it really means much. We do not hold them responsible for everything they break because we break stuff all of the time, but it seems a lot of kitchen/glassware broke under their watch and we never even got a "btw we just broke an expensive wine glass" not to mention an actual replacement of the item. I think most of the concerns we had could have been resolved (and most of our requests were reasonable), but they were unable/unwilling to do so. The lady we talked to in the office seemed helpful, but the guy they sent seemed more interested in defending himself and the cleaners than actually fixing our problems (so we decided to look for a new service). read more

I was on the phone with my husband when he got home yesterday and heard him loudly gasp as he walked into the house and saw how amazing it looked. Yasmin did a fantastic job!! Incredibly thorough and made every surface shine, even my window sills that I truly wasn't sure I would be able to ever truly rid of pollen but am happy to report are now spot free. Great interactions when scheduling and appreciated the follow-up inquiry from the team to make sure everything was satisfactory and to request any feedback, if any. Will definitely be calling again!! read more

Honestly just get nothing but compliments from people visiting my home even days after its been cleaned. This company really does deliver what they say they will. Punctual and efficient, friendly and thorough. And the best part, they are responsive. On the phone and via email Austin Maid Service has been polite, helpful and professional! I never thought I'd give a maid service such a shining review but there is no question they deserve it! read more

I needed a move out clean for a rental ASAP, and Austin's Maid Service came to the rescue. I contacted multiple services and they were BY FAR the fastest to get back to me, and they were able to get me a quote and fit me in the following day for my cleaning. The cleaner showed up on time and did an absolutely fantastic job. She stayed 4+ hours until the entire house was spotless, and the price was honestly way below what I was expecting. I will definitely use them again for any move out/deep cleanings, and the if I ever need regular maintenance cleanings, they will be the first ones I call. read more

This service was used to perform house cleaning in the past. Streaks were left on the windows, residue was on the hard woods, cobwebs still in the corners, the couch is raised is on a hardwood floor and there were dust bunnies under it, same for the bd being high and on hardwood and dust under it, the bathroom tile did not appear to be washed. We cancelled the service a month and a half ago. Since then they have showed up twice to clean. The first time they pounded on the front door for a good 5 minutes, they tried the door handle, attempted to enter a code to the door. All the while I listened since I work from home. Then today just an hour ago they showed up again and I was in the living room and looked up to a woman standing on the back porch. I had the sliding glass door open and our dogs just had a fit. The back porch which you have to go through the gate, around the house, to get too. The house is completely fenced in. Scared the living "...." out of me. I'm still shook up about it. I did not know who this woman was. I called and I was told by Ariella (? not sure on the spelling of her name) that yes, there was a scheduling system error. This is the 2nd time they have showed up following being cancelled. I asked to speak to the supervisor and I was told that since they are working from home, she would tell them that I wanted to speak to them. No one has called me back yet. I highly recommend not using this service. I would tell someone I didn't like to use this service. read more

We scheduled a move-out cleaning, since we were moving out of state and didn't have it in our schedule to do it ourselves (plus, didn't want to be exhausted before moving cross-country). Austin's Maid Service did an excellent job - the house sparkled. Our cleaners were Steven and Vanessa. Our landlord company (April Realty Services) dinged us on EVERYTHING, so we didn't get much of our deposit back. But it wasn't due to not cleaning. Unfortunately, they just found every little thing to deduct for and boy, did they. But if we still lived in Austin, I wouldn't hesitate to call Austin's Maid Service again. read more