If you are looking for an after-renovation cleaning (or really just a good job), this is not who you should hire.
I called a week ago to schedule this, and spoke to Stuart, the owner, who was polite and professional. I can't say the same about his crew.
Three women arrived, arms crossed and frowning, and either seemingly bewildered by the task or just hating their jobs. They asked me what I wanted done...
This was an empty, recently renovated 1800 sq ft home... it was pretty obvious. It needed a thorough move in cleaning, and some detailing, because after you renovate, dust gets EVERYWHERE. I was specifically in the market for an after renovation cleaning-- to me this means dust the vents, dust the floor trim, etc.
Then they said they were going to lunch... Like literally right after they arrived. I had no idea what their day was like, so I said "no problem" even though my movers were coming a few hours later.
I assumed that grabbing lunch meant 20-30 minutes.
They came back an hour later.
I let them do their thing. 3 women seemed like overkill. It seemed really that 2 would work and one would look at her phone.
They told me they wouldn't do the blinds because it would take too much time.... but I didn't hire them for a set time, and I was told they'd just do the job and it cold take 3 hours, which was totally fine by me. Money wasn't an issue for me in this instance. I set aside up to $500 in my budget to hire professionals... I just wanted a clean home to move into. I'm pregnant and not really able to do it myself.
They "finished" and asked me to look around.
I went to the first room they told me they vacuumed, but there was debris and a giant bug right at the entrance. I asked them if they vaccumed, and they said "yes"... It was hilarious. Then it dawned on me that I never even heard a vaccum. THEY ONLY BROUGH A BROOM TO AN "AFTER-RENOVATION CLEANING."
Then they told me they mopped my new tiled black floors 3x and they couldn't get all the white dust in the cracks, and it would require multiple mopping sessions.
Of course they couldn't get it clean... they didnt vacuum first.... they just pushed around the white dust with their mop. Again, they didn't bring a vacuum. Unreal.
I didn't look at my phone, but I assumed it had been 2 hours, because, how could it have been any shorter? The captain said "yes." I paid her $180 and said "thanks"... there was really no use in getting into things with three women who just didn't have it in them.
They then went to their car, and I stayed parked there for quite a while. I assume to eat up that time and justify it to their supervisor, since they were paid for it.
Luckily I looked at my phone and realized it had been about AN HOUR. They were not only lazy, but dishonest, too.
They had gotten back from their lunch at 2:20... then I walked over to them in their car at 3:20... so they probably actually finished sometime around 3pm (worked for less than an hour), yet she insisted it had been and hour and 20 minutes of cleaning.
I have NO interest in dealing with petty stuff like this, so I left it at that, but really they worked for under an hour. I really didn't care about time spent or money, I just wanted a great job... unfortunately I didn't get it.
All I can say they did was basically just did a shoddy mop job, and a basic bathroom clean. Seriously, that's it.
There was drywall dust in all the corners, on all the trim. They didn't even clean the windows! Even a regular cleaning person does that.
The captain really left a bad taste in my mouth. The other women just seemed nice and followed her lead. The owner seems like a nice person trying to run a business. They just need to hire MUCH better.
Please do yourself a favor and don't hire them if you need a good job. read more