Rafael did an amazing job of cleaning my condo. It was above and beyond what I expected. I am very pleased. I highly recommend this company!

We hired this cleaning company because we urgently needed our house cleaned for rental showings. They offered same-day availability, which was the main reason we chose them. They charged us $300 for a 1,509 sq ft house -- despite the fact that the home had brand-new blinds, brand-new flooring in all three bedrooms, and no refrigerator to clean. This was absolutely not a discounted or bargain price. Before hiring them, they specifically promised they would come back and address anything my realtor found unsatisfactory after the cleaning. Based on that promise, I paid them in full immediately after the service. A few days later, my realtor inspected the property and found the cleaning quality extremely poor. She provided them with a detailed list of areas that were still dirty. One toilet was so poorly cleaned that my realtor cleaned it herself. On another toilet, instead of properly scrubbing blue staining inside the toilet, they simply suggested replacing the whole toilet altogether. That alone tells you the level of effort they put into the job. The dishwasher was still dirty. Windows, baseboards, drawers, and other surfaces were visibly dirty. There were even cobwebs still hanging on the walls. When I contacted them to come back as promised, their attitude immediately changed. They were rude, dismissive, and kept delaying scheduling. I gave them my husband's number to coordinate a return visit, and they said the earliest they could come was Saturday (nearly a week later). Then on Saturday, they suddenly claimed they would not return unless someone was physically present at the house to inspect their work. This made absolutely no sense because they already knew the property was vacant and that we were remote landlords. They had completed the original cleaning using an access code with nobody present, so this was clearly just an excuse to avoid honoring their promise. After that, they stopped answering calls from both me and my husband entirely. The house was still dirty, and we ended up paying another cleaning company to redo the entire job properly. Unprofessional, dishonest, and extremely poor-quality work. I would strongly discourage anyone from using this company. Respond to the owner's response: you lied! (1) The toilet was totally cleanable. The second cleaner cleaned this toilet with no problem. It looks very clean now. But you even didn't try and simply asked me to buy a new toilet. What a moron. Another toilet shown in the picture showed how my realtor easily cleaned after you still left it dirty! (2) my husband said he didn't clearly agree to have someone come for you because your accent was strong and he couldn't clearly hear what you said. Simply not realistic for us to agree. When he called you, you also didn't tell him which day and time you could come back to clean the house either. Later when I called you to come back, I already explained to you why we couldn't have someone on the spot waiting for you because it was an empty house and we couldn't hire someone to wait for you there. You knew this already even before we let you clean our house at the beginning, because we gave you the house access code to come in and nobody was there! We told you our realtor would come a few days later to check and asked if you could come back to finish cleaning if she pointed out dirty places. You agreed which is why we gave you money to do it. Unfortunately we paid you in full on the same day you did the cleaning. So you can become a moron later. You simply didn't want to keep your own promise to come back to finish cleaning. You could simply say you would come back to finish cleaning what we pointed out and no more trips if my realtor found out more later. However you simply refused to answer our phone and disappeared! If you continue to lie in public here after causing us so much stress and financial loss by hiring a second cleaner, I will further seek related third party for help. I don't believe such a horribly bad company could lie like this in public. read more

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I recently had a family member pass away and my apartment had been neglected for a while, so I needed a very deep reset clean. After reaching out to several cleaning companies in Austin, Ema's Housekeeping not only gave me the best quote but also had the best communication from the beginning. They arrived right on time and made the entire process very easy. Ralph handled the cleaning and did an incredible job. For just one cleaner, the amount of work he completed was impressive. He took the time to bag trash, organize items, and then do a full deep clean of the apartment. What stood out most was the attention to detail. You can tell they don't rush through the job just to finish quickly -- they actually take the time to do it right. The apartment looks and feels completely reset. Payment was also very simple through Zelle after the service was completed, which made everything convenient and stress-free. Overall this was a great experience and the best price I found in Austin after contacting multiple cleaning companies. If you need a deep clean or even regular maintenance cleaning, I would absolutely recommend Ema's Housekeeping. I will definitely be booking with them again. read more

Ema's Housekeeping - Home Cleaning Near Me

Was quick to respond with best rate offered of anyone. Communication was great, service was amazing! Very impressed with Raphael and his team. Will use them again! read more

Rafael and his partner did a very thorough cleaning. This was my first clean and will definitely have them back. Great attention to detail. House looks and smells wonderful. Very nice people and good communication throughout. Highly recommend read more

Rafael and his assistant cleaned a vacant house that my daughter is moving into. They did a very thorough job, with special attention to the dirty bathrooms and moldy refrigerator. They even cleaned the wooden blinds read more

Emma's Housekeeping service was wonderful! I was happily surprised that FOUR people came for 2 hours to get my apartment into shining clean condition! I decided one day and they came the next day which was a great value for the money! They were thorough, considerate and kind! I'm hiring them again when I need a reliable and quick service! Thank you, Emma's Housekeepers for a job WELL DONE!!! read more

Great service once again! The price was great, and everything we requested for service was done was done perfectly.

We've worked with Ema's Housekeeping for a regular house cleaning every other week for 3 years. We absolutely love the whole team - they are friendly, professional, thorough, and fairly priced. They are so easy to communicate with when we need to reschedule a cleaning. Our house always looks wonderful when they are done. And, they are great with our cat! Highly recommend. read more

The team at Ema's is consistent, communicative, and trustworthy. The cleanings we get lift a lot of weight off our shoulders and have improved our lives significantly. Highly recommend! read more

We just began their service, so these comments are about our beginning experience. We had a housekeeping but the stopped providing it as she moved to another career opportunity. Trying to replace that service was a trial. Lots of non-responses or no follow through to visit and conclude an agreement. Emma's did contact us. We made an appointment, and they showed up on time. They provided us the information we needed to make a decision. Their pricing is reasonable. We began service last week. We experienced them as focused, systematic, and thorough. They are also pleasant people to work with. We are hopeful for a satisfying and extended period of service. read more

I can't believe I haven't reviewed before - they are amazing! So kind, responsive, efficient and thorough. I highly recommend!

Such a great experience with Ema's! I really needed some help around the house after a busy last few months in and out of the house (3/2) and going through knee surgery. I didn't have to lift a finger when my two cleaners came. Great communication, great price, and great work!! I also signed up for a fridge cleaning, which looks great. So impressed, I'll be using them on a recurring basis. Thanks Ema's! read more

The cleaning was great, the ladies who came over were efficient and friendly! My issue was that I was quoted $94 (with the promotional discount) but when they left I was told that it was $145 (with the discount) because I scheduled a deep clean. I spoke on the phone with someone and told them I had not scheduled a deep cleaning, I scheduled a regular. After realizing his mistake he said "they already did the deep cleaning, sorry. It's $145." I did not want to argue in front of the cleaning lady as it wasn't her fault so I paid and called the company right after she left to no avail. I 100% understand paying for services given however why do I have to pay an extra $50 for a mistake on their end and not mine. At least make it right by discounting the price of the service or really anything to rectify the situation besides an "oops, sorry." read more

I contacted Ema's sort of spontaneously. I had that feeling of, " I need help," and after a quick search on Yelp (thanks, fellow Yelpers!), I found Ema! Customer Service: I reached out via Yelp and staff was very responsive to my questions about service & quotes. I have only gotten a place cleaned 1x in my life, so I had questions. The quote was reasonable. I have a 1 bedroom/1 bath. To my surprise and delight Ema's brought 3 staff members. I got out of there way (since the apartment is small). They finished in about 1.5 hour! The Service: Again, Ema's finished in about 1.5 hours which was great timing. Emma's cleaned very thoroughly. Like ......I am spooked at how good it was! THE ATTENTION TO DETAIL. OMG. True to their word they wiped down kitchen appliances and cleaned every room-- including a desk and closet that were dusty and cluttery. I did not even think about those areas! I was slightly embarrassed yet so happy they did those areas. Recommendation? Overalls, I would recommend Ema's and plan on using them again! read more

Highly recommend! Our renters moved out and left the house pretty dirty. Ema's Housekeeping came the day after I called them and did a great job! The house looks and smells so good now. They even got to an area that I didn't think most folks would catch, so very detail-oriented too. Overall, they are fast, friendly, and do a great job. Our deep clean was a good price too. Thank y'all! read more

Responded in a timely manner, arrived on time, and did a great job. I'd definitely hire Ema's Housekeeping again!

They were available on short notice, nice folks, reasonably priced and did a great job in a short amount of time. Would definitely hire them again read more

They do a fantastic job! I had them do a deep clean on my home. They were right on time very professional and the cleaning was impeccable! The customer service is second to none! I will using them again and I have already referred them to family members read more

I don't know why it's so difficult to find a thorough cleaning company. The two people who cleaned my home were friendly, but I paid for a move out clean ($220) and my boyfriend is at my house cleaning again today. They only spent 2 hours in my home that is a standard clean; I would expect my home to be move in ready after a move out clean. They left many things still dirty, including paint in the sink and on the floor which is water based paint therefore all they had to do was scrape it. I am super disappointed by this clean and the fact that I spent $220 just for my boyfriend to have to drive to my house again to finish their job. A move out clean is typically 3-5 hours, not 1.5. What they completed was more of a standard clean with appliance added on. I feel like my cleaning was very rushed. read more

Very happy with the result, Raphael did excellent work. Easy to arrange and work with. read more

My experience with Emma's was great! I found this cleaning company in yelp and messaged them. I got an almost instant reply from the owner with a quote and they were able to come the very next day. I really really appreciate the fast communication. I have a two bedroom/two bathroom apartment that is about 1500 sq ft. I paid $120 for two cleaners to come and do nearly everything. My bathrooms are squeaky clean, the kitchen cabinets and stainless steel appliances are shining, and they even put new sheets on my bed. They also vacuumed and mopped. They were also very Covid conscious and used masks the entire time they were in my home. I was also able to pay electronically with Venmo. I highly suggest this company for a great clean. read more

They did a great job with my 1 bed and 1 bath apartment! I did pay $150, which I noticed some other reviews stating they have a larger spot than mine and paid the same so kind of questioning that but the cleaning itself was great and they were professional and covid friendly! read more

Ralph and Ema did a great job! Very hard working pleasant crew, I felt comfortable with them. Very accomodating and respectful to myself, my husband and my home. They got into those nooks and cranies and got the whole house done in a reasonable time. Did all that was promised. :) Looks like I finally found a great cleaning crew! Thank you Ema's! read more

They were great. Responded right away and had availability. They did a full clean for a move out and did a great job.

Small business, very reliable. Flexible with scheduling. Excellent work. Quick response for quotes and scheduling.

Booked them to help clean up a rental unit I have. They were prompt and did a great job, even though we ran into the issue that the tenants disconnected the water early and it was a weekend so there wasn't a chance for me to get things turned back on. They used water from the unit next door, and still did an amazing job. Would definitely use them again. Very competitive price. They did all wear masks and were very polite. read more

Ema's Housekeeping deep cleaned my apartment better than I could've ever attempted. The team was quick, on-time, friendly, professional and had a very keen attention to detail. Definitely recommend this company. I am strongly considering them for routine upkeep of my space. Price was fair and reasonable, comparable to other places I priced out as well. Thank you Ema.. will use AGAIN!! read more

They are experts in cleaning and I am very satisfied with what they do with my apartment. really appreciated.

Great family business that does a great job, and at a good price. I'll be using them again in the future. read more

Our First a cleaning a deep cleaning was amazing! We thought we'd schedule a biweekly clean the first clean was today. Our house just needed a good sweep mop and dusting. It took them two hours and it was 200$ which seemed high but that is another issue. When I got home our master Bedroom and bathroom where visibly dirty. When I called to complain the person I spoke to said he was the one who came to my house and was training a new employee and blamed it on the woman and the fact that she was new. When I told my husband what he said my husband who was home the whole time during the cleaning. Informed me that he in fact was the one who had been cleaning in our master bedroom. I think I could've just moved on and hired someone else. But the fact that this man lied and blamed it on the other employee just really upset me. I also thought maybe they would offer to give me some money back or come back and do a touch up. We haven't had many house cleaners once right before our baby was born last year and the house was spotless and for 160$ it was a gift from my parents. 200$ and you can see I wiped my own bathroom counters and a section on the floor with a baby wipe. Just really needed a little extra help and I'm just sad that we weren't taken care of. read more

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I very rarely write a review, only in exceptional circumstances of great or poor service. Ema's looked good by all accounts and reading reviews, but unfortunately after the service I received this will be a fairly negative one. I booked for a 'deep clean' at the discounted rate if $350, for a first time user, our house is four bed and three bath to note. The team arrived on time with four members and I was told they'd be there for 2.5 hrs. I decided after the first room was done to take a look and noted the baseboards weren't dusted and parts of the floor not vacuumed or moped. This was rectified and therefore you'd think that they'd take those notes on board. Once finished after two hours the team packed and was about to leave when one guy came back in to see if all was ok. We walked the house and window ledges, some shutters, parts of the floor, shelves weren't dusted or cleaned. It was so frustrating having to take the time out of my day having to go around every piece of my house to point out what wasn't done. The guy made good on nearly all things, but what an ordeal to get there... and all for $350. I could have booked a normal clean and would have expected more to be honest. I won't be booking them again and it was too rushed and attention to detail of workmanship wasn't great. read more

They were really sweet when booking but I came home to stratches all of my oven and granite countertop. Very frustrating as these things are not easy to fix. They used some sort of chemical on my bathroom countertops that left rings all over. I've tried everything to get it off and I'll need to hire a company to come sand it out read more

Great experience! Darwin was quick to respond and gave me a very reasonable quote for a move out deep cleaning on a weekend. Confirming an appointment was easy, just needed to provide my address and phone number. On the day of the cleaning, Ralph and his team were responsive and very punctual. They completed the deep cleaning for my 1 bedroom apartment in under 2 hours and did a great job. Will be coming back to Ema's for future cleaning needs! read more

This was our first time using Ema's Housekeeping and they did not disappoint (thank you Yelp)! Scheduling was a breeze and Ralph and Clara were punctual and easy to communicate with. They did a good job and the standard cleaning was on par with what we've experienced with three other cleaners in the area, but at a slightly lower price. I asked specifically for one bathroom's tile and grout to be deep cleaned and Ralph did a great job. He even offered advice on how to keep it free of grime for longer. Definitely a good value for the service. read more

Ema's is awesome! Rafael is the main point of contact. He is so responsive and helpful. I had an appointment within 20 minutes of reaching out. The team (there were 3 folks- masked, super safe) arrived an hour early after calling and asking if they could! I loved it. They were extremely efficient, split the floors so they were complete in 2 hours! I have a 3 BR/ 3 BA and was charged $150 plus tip. 100% worth it to not have to get the nooks and crannies after working all week. The kitchen, bathrooms, floors, carpet, even the fridge are all sparkling! They asked if I could check if anything needed to be touched up and I didn't need a thing more, our place is beautiful. They dusted all windows and even vacummed the couch after asking if it was okay. I already booked our next appointment! Thank you Ema's read more

Ralph was kind and courteous. He arrived on time and did an amazing job on cleaning for my move out. I was able to book an appt just a few days ahead and it was very reasonably priced. My property manager even thanked me for leaving the unit so clean and I received my deposit back. I'll definitely use them again! read more

I used Ema's to clean my studio apartment and they did a fantastic job! My cleaning expectations were definitely met and I am happy to have found them! Ralph was great with the scheduling and I'll be using their service again. Thanks for an excellent cleaning! read more

This was the first time we've used Ema's Housekeeping services and we were blown away! Great value and they did an awesome job. The communication was very good as well. They let us know when they arrived and when they left. I feel that wet have found out long term cleaning group! read more

Ema and Darwin was amazing. The house is nice and clean and smells good. See attached pictures. They even cleaned my dog's food bowl!!! Scheduling was easy and they showed up on time. We needed a new cleaners since our cleaning lady for two years was pregnant and cant operate in Covid lockdown. Im so happy to have met Ema and Darwin. Highly recommend. read more

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