We were trying to find a cleaning service to clean our condo and found Maids By Melissa via Yelp. I had a few questions about the cleanings (in addition to 'normal' cleaning, we were interested to know if we could pay extra to have them do one-time things like e.g. fridge cleanings). I tried to contact them via their website, but received no reply. Since this seemed like it could be a technical issue (the website seemed a little buggy), I tried requesting an estimate, but didn't get a reply when I did that either. It is entirely possible if you *do* manage to get a response from them, they do a good job (but if you are reading a Yelp review, you probably aren't an existing client). However, my experience is most businesses become *less* not *more* responsive once you're a customer, so not being able to get a response is kind of a dealbreaker. read more

Not sure how to review this But here goes: I reached out to this business and they responded right away!!!!! Their response below was less than professional: "Hello That zip code is out of our normal service area. We would not be able to send a crew that far. I'm not sure who cleans in that area. Kenya" It felt very dismissive vs something like: "We are sorry but that is beyond the scope of our travel, but thank you so much for considering Maids By Melissa" for your cleaning needs. Then closing with a cold: "I'm not sure who cleans in that area." It left me with "You are of little use to this company UNLESS we can make $$$ off of you, and just in case you decide to contact us AGAIN to ask us for a referral to someone who does, let me beat you to the bush by telling you "am not sure who cleans in that area" Just an FYI we have an other home in your scope of travel, but now would probably not consider the use of your company..... read more

Maids By Melissa - Home Cleaning Near Me

First off, let me say WOW. I will try to keep this short and sweet. We bought a house after having lived in an apartment for three years, with no professional cleaning down during that time, just the normal daily/monthly duties you should do to keep a liveable space. So I was a little apprehensive/overwhelmed about doing the deep/move out clean myself. I contacted Maids By Melissa and Kenya (the lady with whom I was corresponding) was very quick to respond to any and all questions via email. I was able to make an appointment the following day from the initial estimate request. Although I was unable to be there for the actually cleaning, I left a key for the crew and went the next day to verify the services. That's where the WOW comes in. By NO MEANS was our house a wreck, but I was weary about certain things getting done (the fridge, the oven, deep scrub of the tub). NOPE. ALL OF IT was sparkling! I was in absolute awe with the outcome. And price? Very affordable. Kenya informed me that it took longer than expected, but only charged me for the quoted estimate, which was very nice of her. I will DEFINITELY recommend and use this company again. They exceeded all my expectations from the very first email to the final walk through. Two thumbs up on my end! read more

See all

We've been using maids by Melissa for a few years now and it's been fine, never great, the ladies are slow and do the bare minimum. The problem just recently is that they charged us an additional $265 for spending 2.5 hours longer than the usual 2hours at our house. One of the ladies looked somewhere around 7 months pregnant, so they're not exactly moving fast. Our usual bill changing from $190 to $190 plus $265 is a freaking joke. I had understood they were working within the original job spec so I tipped them $100 for the extra time, wasn't expecting an extra $265 bill. read more

I haven't seen their work, yet, but their communication and responses have been excellent and quick. I'm scheduling this cleaning from out of state during a stressful time and I appreciate their help. I'll update the review after the cleaning is finished. read more

I used this Company for the first time several weeks ago. I was referred to them by a coworker when I was complaining about bad past experiences with Housekeeping services. They are very professional. The first visit included a consultation involving my needs and preferences on how I want things done and even what cleaning products I like. I can't Express how happy and satisfied I was with the whole experience. Plus, there was no pressure to use service on regular basis. When I need them I call. I finally found an exceptional Company and am sticking to them. I highly recommend Maids by Melissa. read more

Their team was fantastic. They got us in quickly, and they did such a thorough job. We are very happy and will use them again!

I hired Maids by Melissa to do a deep clean of my mom's apartment. The cleaning crew were friendly, punctual, and did a great job! Highly recommend this company, would definitely use them again. read more

I called MBM, and got a quote for $216.00 (+tax), we did the "Move Out" service. We discussed times, dates and the list of the services provided a few times, because it seemed like such a great deal, I had gotten 2 other bids and they were the most economical. After everything was said and done, the bill was $50.00 more then quoted. I called and spoke with the young lady who proceeded to tell me she had just "not added it properly in her head". After a few back-in-forth emails I was soooo pissed...who does business like that? The ladies that cleaned the house did a very nice job, although my suggestion is to get your estimate/quote in writing. read more

Great experience - and now I'm a regular! They were thorough, efficient and my house was sparkling. I would highly recommend!!!

most excellent. fast, efficient. they left my home cleaner than it's been in ages.

I tried Maids by Melissa on a Yipit voucher & absolutely love them! Kenya made sure she knew exactly what I wanted done, reconfirmed it when she arrived with the two housecleaners, and followed up with me right before the ladies left that day. Based on the wonderful customer service from start to finish, I am engaging Maids by Melissa to come clean every month. The rates are very reasonable, the employees are pleasant, efficient, & want to make sure they have happy customers. I highly recommend them. read more

On-time, efficient and thorough. They came, cleaned and left my place sparkling and for far less than anyone else was asking. I'd highly recommend them for any cleanings! read more

Thanks to Kenya and the ladies at Maids By Melissa. It had been a while since a deep clean and they came in and did a great job. Besides the usual, they also WASHED base boards, all the windows, fridge, and oven. They showed up on time and finished ahead of schedule too. read more

Thanks to Kenya, I had an amazing experience. They did really good job and very professional and polite.

New to the Austin area and we were looking for a housekeeper to do a recurring service for our house. Having just left CA with a housekeeper that we loved for about 4 years...it is important that we have a familiar face in the house. Kenya was very responsive to my email and questions and came with the cleaning crew for the first visit and walked through the house. I was able to tell the crew anything that I needed attending to about 30 mins before they were finished. They did a great job on the floors- which after a move in can get really dirty... the cleaned lighting fixtures and were efficient. Kenya informed me that as long as the crew is available for our schedule that the same ladies will be coming to our house. read more

I contacted Maids by Melissa to clean my house and carpet after my messy roommate moved out, and they did a great job! They were prompt and very thorough. Their staff were friendly, and I would trust them in my house without me there. I was so happy that they were able to remove the stains on my ivory carpet! I highly recommend them for any cleaning needs! read more

Selene and Marilu are so fantastic! They've been coming to our house twice a month for almost a year, and they're the best. They know what they're doing, and they're so very nice. We're always happy to see them. Total professionals! Thank you! read more

I highly recommend Maids By Melissa! If you're looking for AMAZING services that are also very affordable, you're in the right place!

Thorough and fast, came happily on short notice (wouldn't recommend short notice off day because it came with a price tag but worth it to me in an SOS situation) and saved the day - very professional. Glad I had such great work in my home. Thanks! read more

Maids by Melissa came to my house today and I'm so delighted with their work. They were prompt (even a bit early which was great!). Thorough. Very professional. I like that they bring everything and take care of it all. The communication leading up to our appointment was very good. I recommend this company. The prices were also very comparable to other quotes I received for my home. I liked that they were bonded and insured. All forms of payment were accepted so that made it easy. read more

This is by far the best cleaning service I have used. FINALLY, a service that sends the same people at the same time every 2 weeks. The ladies are efficient and friendly. I've had to ask them to do a couple of things differently and they are happy to do it my way, no issues whatsoever. I highly recommend this service! read more

I could not be more pleased. That just cleaned my home today. My household has kids, cats, and dogs. My floors are spotless. I have dark floors that show everything. I can't find any pet hair. They cleaned my kitchen cabinet fronts.They look amazing. Bathrooms are sparkling. They even vacuumed all the sofa cushions. I have already booked them again. read more

I love Maids By Melissa!! I have hired them several times to clean my home; and their team is fast, efficient and very effective. My house seems to "sparkle" when they're done; and I can continue working and barely even know they're here!! read more

I found Maids by Melissa through a Living Social voucher (because I never learn) but I'm happy to say that they rock! I got through by phone and made an appointment for the following week for a 2-hour cleaning. The two cleaners showed up on time along with a supervisor who made a list of things I wanted them to focus on. The supervisor left and I took the dog on the back porch to get out of their way and work on my laptop. It took exactly two hours and they even cleaned things I didn't ask for (ceiling fans, baseboards, upstairs AC intake, behind nightstands, etc.). I have tile floors downstairs that are hard to clean, but they did it! Superb job! They asked me to check to ensure I thought they did a good job and while I checked, they swept and hosed down my front porch! I will definitely use Maids by Melissa again, even with no voucher. read more

We went by all the good reviews and tried this company for the first time. After they were done with the upstairs and I did a cursory check I noticed that all the floor area under any and all furniture had not been touched and there was a layer of dust on all those surfaces. I ended up telling the supervisor who dropped by during the cleaning and she ended up micromanaging the cleaning to make sure the maids redid all those missed areas and then watched as they cleaned the rest of the home. Ultimately the cleaning done was thorough but I had to crawl around everywhere spotting all the missed areas for them to do so. This should have been done well to begin with. They also ended up leaving all the trash bags in the hallway even though we had explained where the trash cans were. Not going to be hiring or recommending this company. read more

Maids by Melissa is definitely the best maid service in our area. I have used several other services, and they have the best price and bang for your buck. They give you the heads up when they are coming over, thoroughly clean your house, and work with you on what is important to you. Love them! read more

This is a great company. Kenya was very patient with my hectic schedule and her team was very attentive to my needs. The team did a very thorough job in a timely manner. Moving to Austin from Houston, the price for help keeping my home clean seemed extraordinarily high until I found Maids by Melissa. I am more than willing to pay for great service and with this company I am able to get great service at a very fair price. I highly recommend this company! read more

I will use them again. My place was a mess & they got it sparkling clean. I am so happy with the quality of work & how thorough they are. I highly recommend Maids by Melissa. Thank you for cleaning my house! read more

The Best Cleaning Service in Austin! Love coming home to a clean house! We have been using Maids by Melissa for the past 2 years and have been very happy with the quality and value of the service. The cleaners have consistently arrived on time, done a thorough job, and maintained a professional attitude. I also gave Maids by Melissa gift certificates to friends who are suffering from chemo therapy or personal injury and they are now new customers! I would highly recommend that other home owners give them a try. read more

Having broken my leg in 3 places with a toddler running around has left me in no position to do any housecleaning. So, I Called Maids By Melissa and made an appointment. They were friendly, thorough, out in 2 hours, and did a great job! Would definitely recommend this company. Gave me a bit of piece of mind and a clean house when I couldn't do it all myself. Thank you, y'all are fannnnntastic :-) read more

Fantastic job! Very professional amd the girls were super nice.

I would kiss them on the mouth if they would let me. Perfect job! Super fast and nice as all get out! House was spotless when they were done and I have 2 super duper shedding dogs. Thank you! read more

So glad I found the previous post earlier today. The girls were scheduled the same day. They came and went and made my house shine like the Chrysler building. I have never had a service as fast and beautifully done. Thank you ladies for helping me last minute. I loved the adorable things you did with our toys too. read more

I cannot thank you enough for getting me out of a pinch ONCE AGAIN! I am a regular client, and have been for about 4 months. Twice I have had last minute guests and all it took was one call and THEY ARE HERE for an extra special cleaning. I really appreciate the attention to detail and when I walk in I love the fresh smell! I'm a neat freak and if I leave a note to do a little something special it is DONE. I've never had anything but high regard for this service. read more

Every time I call Maids by Melissa, they give me prompt appointments for service. When they clean the home, it feels as fresh as it was the day we moved in. I have the highest praise to give them for their punctual and thorough cleaning! I recommend this cleaning service to anyone in the Austin area. read more

This was my first time ever having anyone clean our home, and Maids by Melissa did a fantastic job! They arrived early, were very professional, and left my home looking and smelling very clean. read more

I am beyond happy with the cleaning services. They were extremely thorough. Every room is spotless! I'm looking forward to a long relationship with Maids by Melissa! read more

I hired Maids by Melissa to clean my house before I had a guest come into town to visit me. I picked up before they came over, but they made sure to clean under anything I had left out. I have cats and I have never seen my couches looking so clean and hair-free. Price was great, and it freed me up to be able to run other errands. Would definitely use again. read more

Just had our first cleaning, feels like a whole new house. Not only do I typically not have time for cleaning except on the weekends, I also hate cleaning! To have Kenya and Alex bring a 3 person crew to and storm through the house cleaning things I wouldn't have imagined needing cleaning, while I sat at my desk and got work emailing done is money well spent. Not to mention they are much more affordable than most other companies in this area, but now to know I have more time on the weekend to myself is amazing. Highly recommended service and plan to schedule recurring services as Kenya said she can even continue sending out the same crew as they will know our house best. read more