123 Pho: A Cold Experience with a Side of Attitude (and Butt Crack)
Key Points:
* Cold, uninterested service from cashier
* Wrong pho order brought, extra charges not corrected
* Front facing staff was reportedly sick and vomiting
* Lack of cleanliness and uncomfortable atmosphere
* Disappointing pho and unhelpful management
Before I begin, based on other reviews with similar experiences, we have to ask--Is the cashier the owner's daughter?! Do they care about the stomach-turning customer service?
It was a chilly night, and I was trying to consume (pho). However the cashier, Carol, looked annoyed and very low energy--no greeting, nothing. She seemed like she didn't want to be there and that we had interrupted her doing something important. My partner and I exchanged looks and shrugged it off.
I ordered the shrimp pho, egg rolls, and a lemonade, and ended up paying $39 just for that (we also ordered the glazed salmon, but the cashier made a mistake. See below). The table we sat at wasn't cleaned, and a drunk man sat next to us, fully showing his butt crack. From what I could tell, he wasn't a paying customer. But hey, the splendid vistas just add to the vibe at 123 Pho.
When our pho arrived, to our surprise, we were brought the salmon and shrimp pho. When I informed the server, who acted like a manager, that we had ordered shrimp pho, he checked the ticket and brought us the correct pho a few minutes later. The thing is, if we ordered shrimp pho and didn't have any of the salmon and shrimp pho, why didn't he tell us we had paid extra and adjust the charge on our card? He was going to let us pay an extra $3! Sketch.
After we finally received our correct pho, I realized that Carol didn't ask us for the broth base, which we wanted to be vegetable. After about 15 minutes, I asked one of the servers if my glazed salmon order had gone through. She checked with the kitchen, and to our surprise, Carol had made the mistake of ordering salmon and shrimp pho instead of shrimp pho and glazed salmon. She needed help correcting the mistake to return the $3 extra we had paid for her error. Again, the guy we thought was the manager didn't offer to correct the mistake when he learned firsthand of his employee's error. He asked if I wanted to place the order for glazed salmon, and of course, I said no.
With the hairy butt crack vistas, the messed-up attitude of the cashier, and the lackluster, sketchy management, we knew it was time to wrap up. I approached one of the servers. I started saying, "I don't want to get anyone in trouble..." but before I could continue, she said that she regretted our experience, but that Carol had been vomiting all shift! Then why is she allowed to 1) work, and 2) work with food?! She also said that not everyone has the disposition or personality to work with customers, so 3) why is she working with customers?! She did bring in the manager/guy who served us our pho, indicating that maybe he could offer some goodwill and adjust our bill, comp us the egg rolls or simply make us feel heard. The guy gave the limpest apology, saying he regretted our experience but offered nothing else but a lackluster affect and words.
To top it all off, the pho wasn't great either the noodles were stuck together, the broth was lacking in flavor and overwhelmed the dish proportions. Overall, this experience was a lesson in disappointment, mainly in the management. It's clear that the staff needs proper training, and the management should prioritize customer service and ensure their team is fit to work in a food environment. It's hard to recommend a place that doesn't take those things seriously. read more