I went in at 11 pm on a Friday night for discomfort, which turned out to be a kidney infection. They were able to get me in quickly and easily and provided antibiotics right away. As I wasn't feeling well I didn't notice until the end of my visit that a very sentimental ring I was wearing had fallen off somewhere. We looked around the room and restroom, but didn't find it anywhere. The next day I called back asking if maybe I could come look in the trash to see if it had slipped off when I washed my hands. I was told that the trash had been taken out the previous night and nothing had been turned in. My hope for it was dwindling when to my surprise I got a call 20 minutes later saying that they had gone out back to dig through the trash and had found my ring! I was not only impressed with their professionalism, but also their genuine care and concern! Well done, Zoom! read more

This place was super efficient and was exactly what I hoped for. I did not fill out tons of paperwork and wait to see a doctor for hours and hours. The receptionist was super friendly and got me all set up to see the Dr. I knew what my issues were as I have had sinus infections before and let them know what had worked best for me in the past. They were completely helpful with getting me the medications that I needed and I was out the door! Will definitely visit again if needed! read more

I was hesitant to go into a walk-in clinic, but after my experience with the ZoomCare on Broadway, all hesitation is gone. Heck, this makes me want to go back for regular stuff if my existing primary care Dr wasn't so fantastic. Knowing this resource is here and very close is comforting. Everyone there treated all of the patients with a very high level of respect and professionalism. Off the charts good. I was thankfully seen in about 10 minutes, but if there is a wait, they'll tell you when to come back so you can go next door and grab a coffee or just hang out in the clean, but small, waiting area. I even got a call back two days later to check in on an injury I went in to have them look at. What? Who does that? Michael at ZoomCare does that's who. Their caring, professionalism, thoroughness, and follow through was the best medicine I could have hoped for. read more

This place rocks. I woke up this morning with a ringing left ear that was painful to the touch as if I had just seen an Earth Crisis show. Sadly, all I had done was catch a cold and go to bed early. I was able to quickly make an appointment with the option for a Skype consultation... the future is here people. Kathryn Shaw was able to see me immediately, no clipboards, no long wait, no paperwork and a nice cup of Stash Tea to boot! This is exactly how I think medical care should be... I submited information online an hour or two earlier and Kathryn read it off her laptop when I got in the observation room. I loved that I did not have to scratch out my problem yet one more time on some antiquated xerox to be filed away in some manilla envelope in a gigantic steel container. Finally it feels like 2012. I had to dock the place one star because of their benefits department ability to connect with my health care provider. They couldn't figure out the correct amount for my co-pay so they just charged me the national average. They said they tried to contact BCBS, but BCBS said they never received a call. Overall, I'd have to just chalk this up to medical bureaucracy getting in the way so it's really hard to place blame. After kvetching to their customer service line they were able to reverse the charge so all ended up good except for the 20 minute phone call and 10 minute hold in my already painful ear drum. read more

So, I did eventually receive a bill from ZoomCare for a portion of the care not covered by my insurance, as well as a bill from the lab that did my tests. I ended up paying another $50 or so. However, the nuances of my particular insurance policy are not ZoomCare's fault. I am keeping my review at 5 stars because I've never had urgent care that was so fast and so pleasant. read more

I rarely am ill and then wait until I am in considerable pain before seeking treatment- and have done everything I can before seeing a provider. That said - I woke up at 7am and went online to see when ZoomCare opened. I was able to make an appointment to be seen by a PA that morning online. The person at the front desk was extremely professional- was able to get me checked in right away. She was juggling other appointments - customer service and tests (and the fact that I was 5 minutes late) I never felt rushed or forgotten about. I had adequate time with the provider to discuss my issues and be examined. I had gone online to investigate my symptoms- she was able to answer my questions and concerns. They had what I needed onsite so I just needed to provide my insurance information- pay the fees and be on my way in a very short period of time. Very happy that they were open today and were able to take care of me. Thank you. read more

Really impresssed by the team at ZoomCare - from the lady at the front desk who checked me in to seeing the provider. Capital Hill really needed an Urgent Care clinic, and ZoomCare has filled that niche. It's actually easier for me scheduling an appointment here than seeing my actual primary care provider. They'll bill your insurance for you, but if you don't have insurance, their out of pocket cost is very reasonable. They have an easy and convenient website where you can schedule appointments, see your bills, your health record, and email your provider if you have any additional questions. The provider didn't rush me, answered all my questions, and provided me with a clear treatment plan. Will definitely be back! read more

There aren't many Urgent Care places that are open on Sundays, and going to the ER was not even an option for me. I'm SO glad ZoomCare was open and able to take me in on such a short notice. I went online and scheduled an appointment--quick and simple! All they require is a credit card just in case you no-show for a fee. I absolutely hate going to the doctors office, but ZoomCare made it short, sweet, and straight to the point. Once I walked in I was greeted, gave my ID and insurance car and was given a waiting time. Exactly 7 min later I was greeted by Erin, PA-C. Erin asked all the necessary questions and was very thorough when explaining things to me. I didn't feel rushed in anyway (like I usually do when I go to a doctors office). As for the price my copay was very reasonable, although after reading some other reviews, I'm a bit worried about the lab fees. My visit was just this past Sunday, so the bill is still on its way. I'll definitely update if I think it's unreasonable. read more

I was incredibly impressed with the upscale environment, and professionalism of this urgent care center. I was able to make an appointment online for the same day. They correctly diagnosed me, and gave me scripts. The best part was that they took my insurance, and it only cost me my $20 co-pay for the visit! Things I liked... -ease of appointment making -availability of appointments -water/tea while you wait -the Dr. came out and shook my hand and led me into the exam room -there was a large monitor mounted to the wall where you could view what they were typing into your chart -they took my insurance -I was in/out in less than 25 minutes -everything was explained to me in a manner I could understand -I had the option of e-script or a printed script -The took my insurance! read more

Best healthcare experience I've ever had. Needed an urgent appointment on a Sunday - booked it at 10:30am for 1:45pm then spent the next 3 hours at home, rather than my usual experience of urgent care clinics where you sit there for 3 hours waiting to be seen in an uncomfortable waiting room chair. Once I got there, the service was super friendly and efficient. Both doctor and receptionist were delightful. I was checked in, seen and checked out all in the space of 20 mins. Not only that, but by the time I walked to the pharmacy near where I live (at the other end of Broadway) they'd already phoned in the prescription and it was ready to pick it up. Can't recommend this place highly enough and I'm telling all my friends. read more

I woke up a few weekends ago on Saturday and I couldn't move. My back was F'd and it was 3 AM. I laid there until 8AM and then called here to make a same-day appointment. When I got there, I found out from Erin that they can not prescribe any medication and I was in desperate need of pain relief so she sent me to another clinic that took care of me. What really impressed me, besides their courteous service and helpfulness at the office, was that Erin called me the next day to make sure I was okay and offered to refer me to a specialist for my back issues. I was very impressed with the attentiveness and level of service when I was only there for a few minutes and didn't even get treated. I hope I don't have to go back anytime soon, but if I need same-day care and my medical office is closed, I'm going here first. read more

Wow! I am blown away with how courteous, efficient, and friendly the staff are here. I woke up unable to speak and was miraculously in the clinic within 30 minutes. On top if it all, the place is very clean. I Was also able to bill my insurance and the friendly receptionist quickly made an account for me. I hope I don't need to return, but if so--- would go here over my primary care doc in a heartbeat. read more

Convenience 5 Staff 5 Billing 1 Really like the staff and convenience. However.. United Healthcare makes them charge $50 for an urgent care visit (this was refunded) for my annual physical. Billing for any lab work is separate. Received a bill for $1,114! Hoping my insurance will cover this.. Unfortunately they don't know what these tests cost before they order them so be careful what tests you order! read more

Great receptionist and PA-C. Both were professional, courteous, and transparent about pricing. I came in because I was hit by a car several days prior. The PA-C gave me a thorough check and let me know what to expect from the minor concussion in the accident, and gave some broad advice for a few other things she noticed in the checkup, all within 15 minutes. Best experience I've had at a doctor's office in a long time. read more

They'll continue to bill you over a year after your visit with no explanation and tell you that if you have questions you should contact your insurance provider (who you'll have to spend 30 min on the phone to contact) just for them to tell you its zoomcares fault and they cant help you read more

Easy to set up an appointment online. Once you get there everything goes swiftly. They have their own pharmacy. Even without insurance it is surprisingly affordable between the visit and meds. I would be happy coming here with many non-emergency issues. read more

What a great experience! Sick with what I suspected to be strep throat on a Sunday, I needed somewhere I could pop in and out of quickly and receive the straightforward care I needed. I logged on to their website, filled out my profile information online, input my insurance information, and selected a time for my appointment - It was 3:32 and I was able to make a 3:45 appointment. Once there, there was no need to fill out additional paperwork - They just scanned my ID and insurance card and that was it. I had enough time to pour myself a cup of Stash tea and then I was called in. Both the receptionist and the RN I interacted with were really nice and helpful. I love that they project the computer screen to a TV on the wall, so you can watch your online record being filled out. The place is clean and has everything it needs to take care of most urgent care matters. There is even a small selection of over the counter medicine you could purchase if you didn't want to go to the drug store. And, of course, the Skype option is a great one (if you don't have insurance). Welcome to modern medicine! When it was time to check out, I was told that my records would be online. The prescription was printed out and they offered a helpful suggestion on where to go to get it filled (because there were a couple pharmacies who wouldn't fill one of my scripts easily). Overall, I'm really impressed. I will gladly go here any time I am sick and in need of a quick office visit. It is close by, convenient, accessible online, and, of course, well staffed with friendly and knowledgeable people. I usually put off writing my reviews for quite a while before getting right down to it, but I came home right away to review this place. I'm so glad to have found it! read more

I had an issue in the middle of the day and my normal clinic was closed already, and found ZoomCare which has pretty amazing hours. It's impressively simple to schedule an appointment either online or by phone, very little hassle. I was in a bit of pain too so I really wasn't in the mood to talk to anyone. The clinic is small and minimalistic, but was able to handle everything I needed. I did have to wait almost half an hour past my scheduled time which was kind of annoying, since it felt like they really could have just told me to come 15-30 minutes later and I wouldn't have had to wait nearly as long. But the small delay is well worth the convenience. Very glad I found this place! read more

I'm so thankful for this place. It's difficult to see my normal primary care doc. I often have to call repeatedly for a couple days before someone answers the phone, and I always have to miss work. With ZoomCare, I can make an appointment online, show up, not wait, and get good care. And, they see patients after 6pm--so helpful for people who work standard weekday hours. I hope this is the future of healthcare. read more

We were able to get in on the same day. Insurance was authorized right away. Dr. Etta is awesome and really listened to our concerns. She sent us away with a plan. Definitely recommend. read more

I came down with what I suspected was shingles while on a business trip to San Francisco. Since it is best treated within the first 72 hours, waiting until monday for the normal doctors office was not an option. I was very skeptical of the doctor-in-a-box model. However, from the moment I stepped into ZoomCare's Capital Hill office my opinion immediately changed. ZoomCare has a nice, small, clean high tech office. They greeted me and had me checked in, insurance and all within 5 minutes. No lengthy forms to fill out and no long queues. Within 2 minutes after my appointment time, my physician Erin Grindle (PA-C) came out to greet me. Erin took very good care to ask all the questions necessary and take time with her diagnosis. She also allowed plenty of time for me to ask questions. What was best is that we talked about the possible treatment plans and allowed me to weigh in one what I wanted to do. Compared to the established offices I have visited over the years, I have found that this was equal if not better treatment. I am considering making it my first choice for health issues. The check out process was a snap as well and I left the office within 45 mins of entering. Usually I spend just that amount of time in the waiting room of Minor and James or Swedish. read more

I am very VERY impressed with the care we received. After calling around to various clinic's for appointment times and prices of a visit - this was by far the best for self-pay in the Seattle area we could find and we were able to get in for an appointment ASAP. 99$ covered the visit - diagnosis and all medical questions that were professionally answered. Antibiotics were reasonable too! The receptionist and doctor were amazingly helpful and resourceful! I would highly recommend this - location when seeking medical attention! read more

Update: Have been to Zoomcare a total of four times now (2 emergency, 1 prescription, 1 annual physical) and am still incredibly happy with the Capitol Hill clinic. Routine bloodwork for a metabolic pannel was drawn on one evening and I had my results (PDF over email) the very next morning. An email from one of the medical providers followed that same day explaining the results. Added bonus - before proceeding to give me the "routine" set of tests, for which I would likely have to bill my insurance and possibly pay out of pocket, the provider explained which tests I actually needed given my health indicators (weight, BP, history, exercise level, etc). Had they not provided that info I would've ended up with not only unnecessary tests but also additional costs I could've avoided! Hands down, this is the best way to provide basic healthcare to the public. read more

Great experience, given that I showed up at an urgent care center at 11pm on a weekday. Booking online was easy and there was availability an hour later (as opposed to 72 hours later with my primary care doc), the staff was friendly and the PA-C was able to diagnose my issue and prescribe the right medicine. Bonus, Zoom+Care had all the drugs I needed in stock. They validate parking and have great hours. read more

I've been here a handful of times now and have always had great experiences with all staff and doctors. I'm seen right at my appointment time and am out super quick. I like how they give you (online through your account if you make one) all the notes from your visit and a packet with instructions, your visit payment break down, and info about what you were diagnosed with for that visit. Very easy to make a same-day appointment either online or through the phone. Very friendly and professional staff. I always feel very comfortable and will be choosing ZoomCare for my non-emergency medical needs. read more

My rashes were crazy itchy and it was growing all over my body. I had to make an immediate appointment with Jennifer Morris(PA) at 10:45pm(my dermatologist wasn't available same day). I went in thinking I had scabies and as I described all of my symptoms, so did Jennifer. She inspected my body and was briefly surprised I had hives(later found out hives is completely different than scabies). She further glanced at my left hand briefly and diagnosed me with scabies. I think she thought I had scabies because I told her I thought I had scabies and she prescribed me permethrin 5%. This whole visit cost me $165 which is the clinic's fee and $40 for the scabies cream. It was so expensive because I had no insurance. I'm not mad about the price....IF SHE DID HER JOB RIGHT. I went to my dermatologist the next day who has been seeing me for more than 20yrs to confirm my scabies....he didn't even inspect my body for more than 10 seconds and confirmed it wasn't scabies. I actually have Urictaria which is just hives. It turns out I was allergic to something in my environment around me and I DO NOT HAVE SCABIES. To test this out. I bought some antihistamines for $20, took one pill of 10mg and all of the hives went away within 30 minutes. As of 3 days later, I am still perfectly fine with no issues. I wasted $200 for a WRONG DIAGNOSIS AT ZOOM! My theory is that the doctors, PAs, and Nurse practitioners here are use to dealing with your everyday cold, flu, cough, fever, and headache issues. They don't have much experience beyond that and they end up charging you a ton of money for some diagnosis that even a 1st grader can figure out. This is extremely dangerous because symptoms can overlap with certain illnesses and diseases and if you're not experienced enough to tell the difference, then you're screwing over whoever placed their life in your hands. I get that you need experience to gain experience so DON'T think you know everything and pretend to be superman in front of patients. IF YOU DON'T KNOW what's going on with the patient, then figure out a way to know. Stop wrongly diagnosing people for the sake of money. If my medication was oral instead of a topical cream, there could've been some serious side effects. Luckily, the cream only made my skin super dry. I DO NOT RECOMMEND THIS PLACE!! read more

TL;DR: ZoomCare is brilliant for almost all things non-severe. So I needed a physical, and I move around too much to care about the GP process. So after one great experience with ZoomCare in Portland, I was happy to see they had one here too. I made an appointment for a basic checkup. One with the typical fair, plus a blood screening. The physician's assistant who saw me, I think his name was Mark, was just awesome. I had a friend with me, for emotional support because needles, I hate them; anyway, Mark was great with the initial walkthrough. Collecting my medical history, overall having fun with the whole process. He really made me feel comfortable--same with my companion--and this was crucial to the experience. Anyway, I wanted bloodwork done... Then the needle part came around. I have very shy veins, and that coupled with a fear of needles equals disaster. Anyway, two separate phlebotomists tried *only once or twice each* to find my vein, and when they realized they couldn't, they immediately recommended I go to Lab Corps. Sure, this was frustrating (it had taken a lot for me to get to this point, re: needle anxiety), but I greatly appreciated no one dug around too much. They were human. They were fallible, and willing to admit that. And they were overall fantastic. I highly recommend anyone looking for basic medical services comes and checks these folks out. read more

Made an appt for 23.45 ... I went in, saw a young guy who was walking out with stitches, he was happy with service. There was an array of Teas available if you are in need. Talked to receptionist, no paperwork, just med card and ID. I got right in, had lab results in 5 min and was out the door within 15 min. I am super pleased with the service, Dr Rebecca Church was beyond kind... she listened to all issues, and discussed some of my probable causes, proceeded to made her own concoction to remedy my symptoms for the pharmacy to make. Thank You so much for your prompt, kind service, the way we hope to be treated when not feeling 100%.... As it should be.... Affordable, Immediate, and great Medical Office Etiquette. read more

While visiting Seattle, I severely pulled a muscle in my lower back and needed to see a doctor on Saturday. I found Zoomcare on Yelp and chose them because of the reviews and also because they took my insurance. The woman at the front desk was so nice. Rather than make me sit upfront in an uncomfortable chair, she took me to an exam room and adjusted the reclining table to an angle I could tolerate. She checked on me a few times to see how I was doing and to give me an update on the doctor. The doctor was very nice and did a thorough exam, confirming the strain. Perhaps best of all, she gave me several prescriptions and even filled them there so I wouldn't have to go to a separate drugstore. They even called a cab for me to get me back to my hotel. If you must get urgent care, get Zoomcare! read more

I am VERY impressed with ZoomCare. I remember being excited to see this clinic going in just a block from my apartment, but I haven't been in need of any medical care until now (lucky me!) but yesterday I came down with a really nasty cold. I had a 6-month bout with Bronchitis in 2010 after not taking good care of myself, so I'm a little nervous about my upper respiratory tract. I want to try to head that off before it develops into that again, so once I woke up this morning I checked their website and made my appointment. Let me say that again. At 1pm today, I made an appointment for 2:30pm. Today. (It could have been earlier, but I needed to do a few things at home first.) This is what ZoomCare is all about, and being firmly entrenched in this digital, fast-paced age, I LOVE IT. I could never get in with my old doctor on same day, and most assuredly not within 90 minutes of calling. I walked over to the office a little early, expecting to have paperwork to fill out. Nope! They took my ID and insurance card and offered me some tea. I barely had time to put hot water in my cup when Erin Grindle (PA-C) came out and greeted me by name. She took down my medical history (and I loved seeing it displayed on the screen in the room, so I knew what she was doing) and then examined my ears, nose, and throat. She told me what she was looking for the whole way through, and I felt like she really listened to my concerns and my description of my symptoms. Erin offered me several symptom treatment alternatives for what she suspected was wrong (just a cold, at this point, but with an eye towards preventing secondary infection if possible) and we settled on a plan of action together. I left feeling that I had received good, personal care, and been included in the decisions. What a great experience. Thanks, ZoomCare. I'm glad you're nearby! read more

Very quick and hassle free visit. As soon as I checked in, I was greeted by their sweet and lovely secretary(I love her hair!), literally waited 1 minute and Michael Li PA-C greeted me. Great rapport and service, I will definitely be back if I'm ever having non-emergent issues! 5 stars! read more

This is what you imagined the future to be like. Make your appointment and fill out your forms online. Come in and get seen right away. Expert attention. Follow-ups over email. Straightforward billing. Everything else seems like the stone age now. I don't always get sick. But when I do, I go to ZoomCare. read more

They take the urgent out of urgent care. Make sure you have an appointment before you go. Receptionist was nice about sending me away though. read more

One of the best medical experiences I have had in a very long time! I saw Dr. Grindle and she was one of the nicest and most attentive doctors I have ever seen. I hadn't had a yearly physical for awhile and she took her time asking me new patient questions and going over many different health categories to get a good comprehensive view. When all was said and done, I realized she spent almost an hour with me! This is really rare, as most physicals I have had you can tell when the doctor need/wants to move on to the next patient and they usually last 15 minutes. My stress for seeing doctors is usually very high, but now that I know I have a reliable doctor very near-by that takes urgent care as well, I am truly thankful. Also making appointments couldn't be any easier. The office is very clean. I waited maybe 3 minutes to be seen at my appointment time that I had requested only 2 hours before the appointment online.The front waiting area is very cute and has a shelf with very well priced basic medical items if you need them. So basically if you need a good physician who will listen, come here. read more

First of all, I'm NOT a fan of going to the doctors. Nor am I often motivated to yelp about a business! But I had such a great experience that I just feel like telling the world about it! The service: amazing. They were so friendly and happy, it was a pleasure to be there. The pricing: UNBEATABLE. I usually pay twice as much for the services I had. Scheduling/ wait time: SO EASY! I went online and booked an appointment in 30 minutes. I arrived and didn't have to wait at all. Decor: Usually, I don't think it's a factor but I just want to point out, that place is adorable! Looking forward to the next time I'm sick, I know I'll be going there! read more

Pretty damn solid. I scheduled an appointment the night before (you can't schedule far in advance--this is a feature not a bug). I showed up, didn't have to wait almost at all. This is pretty awesome, I often have to wait 10-15 mins at a traditional doctor's office. You will probably get a nurse practitioner unless, I presume, you actually need a doctor. The woman who I met with was really lovely and efficient. If you follow health care policy at all you will know that decreasing reliance on expensive doctors and separating out care that really qualifies as what you might call maintenance is one way to get to lower costs. In my case the maintenance operation was stuffed up ears, but I think flu shots, colf/fu, minor injuries etc also fall in this category. Its neat to see this in action. Anywho, in and out much much faster than I have ever been in and out of a doctors office before, and with just as much if not more care and attention to detail. Will definitely be returning! read more

I scheduled an apointment at 8:30 to go in at 9:15. The service was fast, friendly and efficient. I saw Katie, who was fantastic. Had great patient interaction and was very helpful and informed. The clinic itself is clean and I didn't have to deal with any questions or issues regarding insurance/payment. I probably had the best medical experience here than i have in any major hospital. I would definitely recommend this place to anyone who asks. read more

Despite their online system being broken for registration, I was very happy when I strolled in around 9:15 AM on a Sunday to have myself and my 18 month old son looked at. The Nurse Practitioner was very helpful in diagnosing my symptoms and wrote me prescriptions that were easily filled. It's a small place, but they get the job done and made billing a snap. Will definitely go back for urgent care-specific stuff! read more

ZoomCare should be clear that you are not seeing a doctor but a physician assistant. No where in the sign up process it was called out . I had come to establish primary care only to realize once in the office that I wasn't seeing a actual doctor. I am not clear if a PA can make prescriptions for medicines or order tests (which the person did). Was it on his own authority or on behalf on a MD? In the end , I felt it wasn't transparent as the patient - I should clearly know upfront that the care is being offered by PA and have the choice to decline it. Its misleading to not have the transparency upfront on whether you will see a PA or a Physician. I would have potentially declined if I knew I am not going to be seeing a doctor and establishing primary care with a PA. I should not have to pay for this visit..What options do I have? read more

FAST! Friendly! FAST! Little conveniences that really matter (some meds and basic med supplies available right there!) and so affordable. Efficient, clean, friendly, fast, and affordable. Oh, and validated garage parking? Why, thank you. And as others have said - you'll barely have time to get your tea brewing before they call you back. Best clinic experience EVER. Should be the model for clinics. FAST! And FRIENDLY! Did I mention that? read more