I had been putting off replacing my rotors + break pads for way too long. After a quick Google…read moresearch and reading through reviews, I decided on Brakes To Go...and I'm so glad I did! Since I'm on the outskirts of Austin, I picked a public location so I could run errands while he worked. Marcos showed up right on time, test drove my car, and fully checked everything out before working. I originally planned to replace all four rotors, but Marcos kindly let me know only the rear actually needed it and the others were about halfway through. That honesty goes such a long way. I still chose to go ahead and take care of all of them, but I really appreciated not being upsold. They also offer payment plan options, which made it so much easier and less overwhelming. By the time I finished grocery shopping, my car was completely ready! This literally happened today and I couldn't wait to rave about them. I'll absolutely be recommending them to all my friends and family. Such an easy, honest, and smooth experience!

Second time to use them and fabulous service and pricing as usual!…read more On time, quick repair and some parts were still covered under warranty, so that saved a lot of money. New brakes and rotors are working perfectly!

Auto Tek's stellar customer reviews did not disappoint! They diagnosed and repaired a bad A/C…read morecompressor for an Audi Q5. They credited the diagnosis fee to the service performed which is nice. They offer a decent warranty on their work. They are also flexible to offer parts options to help lower the total cost of repair. They say all of their techs have senior experience, and they were able to get my car in quickly- some other garages have wait times of up to a week. I checked their hourly rates, they are in line with other garages I have used in the past. They seem to have a very smooth and efficient system set up, they handle a lot of cars with the large garage space they have, and they do a good job communicating and providing updates. Convenient location for South Austin customers. They even sent me a follow up message after the repair- that was a first for me! I would recommend this garage for service and repair work.

This place is a breath of fresh air after experiences with Other Places. Friendly, didn't try to…read moreupsell, just explained clearly what was needed and might be needed at another time. I'll bring my cars here from now on!

Two words: UNPROFESSIONAL and DECEITFUL…read more I truly don't know where to begin. I despise writing a poor review for a locally-owned business, but after months of being led-on and ignored, I am writing this in hopes of saving someone else's precious time. My husband was in a car wreck in October 2025. The person who rear-ended him has terrible insurance, so we decided to file a claim through our insurance, Allstate. Capital City Collision provided us a quote that our insurance did not agree with. An Allstate negotiator went back and forth with the shop. Part of the issue was my husband's truck had after-market parts that were damaged. Our Allstate negotiator, Elizabeth, called us to confirm that she was able to get funds approved by her manager and they reached an agreement on pricing with the shop. A check for $2,207.66 was sent to the shop to start ordering parts. According to Allstate, the shop cashed the check on January 20th. It is now March 19th and the shop still has yet to reach out. I have tried calling the shop multiple times in the last two months. Each time I call, they answer and hang-up immediately. I tried giving them the benefit of the doubt, thinking maybe they are busy. I tried calling the shop today, and again, same situation: answer, then hang up. I thought to myself, "hmm... maybe they really are ignoring our calls?" So I waited 15 minutes and called back with a blocked number. What do you know... Catherine decided to pick up and answer this time! She kept me on hold for 9 minutes before taking me off hold and hanging up on me immediately. I called back, and a man answered. He transferred me up to Catherine, who kept me on hold for 4 minutes this time and hung up immediately. While I was on hold the second time, I received a text message saying they wouldn't do business with us. They ignored my text, asking when they planned on returning the check they cashed for $2,207.66. My husband and I have been trying to get his truck fixed since October 2025. It is now March 2026. I understand that our insurance was being difficult to work with... we were annoyed by Allstate, too! That being said, Capital City Collision could have rejected our business months ago, instead of stringing us along. Rather than sending this text message 5 months ago when this all started, they chose to dodge our calls and waste our time. Unprofessional does not even begin to describe their behavior. They were avoidant, deceptive, thieving, and rude.

I recently had to have work done on my car through my insurance, and Capital City was excellent…read more They had to wait on some parts longer than expected due to my insurance carrier, but that was out of their control. My tires needed replacing, so they reached out to me personally to ensure I was given the equivalent quality as a replacement. They were always very kind to deal with on the phone as well. Great service and great quality!!

I I've been using brownie's for about 5 years, José is always been very informative and always…read moreprovides me with different options. Brownies always provide me with amazing customer service definitely best value for my money.

DO NOT TRUST this business…read more My family has been in the car business for over 75 years. I used to use Brownie's for everything for my car back when I had a car that often needed work (2008-ish) as my family always trusted Brownie himself. I recently moved back to Austin from out of state and needed brake pads and my back rotors to be machined. I went back to Brownie's because my family and I always trusted Brownie. However Brownie himself sold his business to a former employee and is no longer a part of the business although his name is still used. The new owner initially quoted me $285 for four new brake pads. So I took off work, drove my car to the shop, paid to Uber myself back to my apartment while I waited on the car. However when Jose at Brownies Automotive called me he told me my back rotors needed to be "sanded" and so the total would be over $600 to replace four Brake pads and "sand" my rotors. Talk about a bait and switch. Anyone who knows anything about cars would know this is criminally overcharging. As a single female he probably thought I was an easy target to scam. Took my car elsewhere and paid $255 for all four brake pads and to get the back two rotors machined (not just "sanded"). Absolutely unacceptable. Brownie would not be happy to know his name is being used this way. I hope this review helps save someone from this predatory business. The positive reviews here must be from friends and family of Jose trying to boost business because if he would try to scam me like this, he's definitely scammed others - they probably just didn't know enough about cars to know they were being scammed.

The techs here are amazing! Very speedy diagnosis for my vehicle and it was fixed the next day…read more(next day fix due to my own schedule). The staff is super friendly and honest. Forget about going to the dealership for anything. They will be my go-to for everything now!

I don't usually review businesses unless I think people should know about them. Like contractors,…read moregood mechanics are hard to find. Being relatively new to Austin, I tried three different auto shops for maintenance repairs. ATL's customer service exceeded my expectations, both in kindness and prices. Austin, the gentleman who took care of me, was super welcoming and helpful, finding ways to save me money and thoroughly explaining in detail what was wrong with my car. He went over what was more important and of higher priority. Compared to the other places, which quoted me ridiculous prices before even looking at my car, ATL's approach was far more satisfactory. In short, I've recommended this place to my friends and family and have had my cars serviced here several times. I do not work for them nor do I have any ties to them, so take this as a genuine review. Thank you, guys!

I came here past due on my car inspection and no lie - I believe I was here only 8 minutes…read more We pass this place fequently since we're in the hood constantly walking Congress and little did I know they can test for state inspections. Pieces of advice: - They only offer these certain times of the day. My short term memory fails me so call and double check what time they do these before you go. - You have to wait with your car at the shop. Which ended up not mattering because they were so quick. (This might not make a difference to those of you who do not live in the area anyway) My experience there was short, but for sure that's definitely good thing.

Everything about this shop rocks. They were quick, very reasonably priced and extremely…read moreknowledgeable. I had very bad luck with another shop and felt uneasy and not safe driving my car. I took it to Ansar and it is running great and I feel safe now. He also fixed my radio that stopped working due to card issue. I got in and out with that one in less than 10 minutes. If you value your safety and you wallet, I could not recommend this shop more. Ansar and his team are wonderful!

This guy is honest, dependable, and experienced. Not very often you find a mechanic like this…read more As a woman, I did not feel taken advantage of. Very respectful.

Found Ryan through yelp actually. Contacted him because my AC was acting up and in little to no…read moretime he responded and squeezed me in. He came by and checked out my car, was being super transparent in pricing and incredibly helpful. Recommend him highly! Thanks again Ryan :)

This spot is hard to find if you are not paying attention. Follow the signs and keep driving, you…read morewill get to it. The state inspector guy is fast and friendly. I have only gotten one inspection here, but I'll be back next year. There is a little office/waiting area that has a TV which was nice since it was drizzling when I went. They are quick and I had no issues getting my emissions test done. I managed to get it done on my lunch break even though it was the start of the month.

The gentleman who helped me was very kind and it was a quick service. I was in and out in like 5 to…read more10 minutes!

10/10 would 100% recommend!! Friendly, honest, FAIR, AMAZING!! The muffler on my 2009 Lexus IS was…read morefalling off, hanging there, completely rusted bracket, and assembly. Took it to my local shop and they couldn't help. They referred me to SoCo. I drove in at 8am on Monday morning with no appointment or anything, nervous about the cost, how long it would take, will I be taken advantage of financially because the car NEEDED to be fixed that morning, etc. Rony greeted me as I walked in the door with a huge smile and greeting that immediately put me at ease!! He had the car pulled in and up in the air immediately, came to get me and then explained to me what needed to be done. and told me what it would cost RIGHT THERE, standing under the car! No over-exaggeration in his voice, no "we will have to see once we get in there", etc. I have never been put more at ease and taken care of at a car repair than here! The price was BEYOND fair, they finished it within an hour and a half and I was back on the road THAT QUICK!! I really cannot sing their praises enough. Rony's attitude, demeanor and professionalism is far beyond anything I could have expected. I had NO idea he was even the owner until I went to the website this morning to start my review!! Very gracious, humble and friendly!!

First time customer but now a forever customer One of the…read morebest customer service experience I've had at an auto shop. My Mom's Jeep Cherokee was leaking a lot of oil. I brought it in and they knew what the issue was in minutes. Fernando was very communicative and showed great hospitality. And the repair was finished a day early at a very reasonable price!

Brought bmw in for oil change. Asked them to look at my wiper fluid…read more They told me they'd call me with a quote. When they called they'd already done the job and made it sound small. When I picked up it was $550 for an oil change and "cleaning out the lines." Maybe I'd done it. But when you tell the customer you'll call with a quote that's the expectation. Highly recommend if you like to be gouged and lied to. Personally I won't be returning.

I've known Barry a few decades and he and his mechanics have worked on several of my Mercedes over…read morethe course of that time. I can always count on great work and reasonable prices. For me, the best part is that one of my cars is 37 years old and they know that model inside and out as if it was a new model. Can't go wrong with Ben's Workshop.