National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

I live in this area and routinely visit this location. I have become familiar with many of the…read morefaces, but one of them sticks out, and he is worth the time it took me to write this review. My experiences have all been good at this location, but my last visit was exceptional. When I arrived at the Emerald aisle, I was immediately helped by Mr. Jadon. He was kind, and quick to help. When I asked for a specific vehicle, I wasn't very hopeful. I usually do a quick search of the Emerald aisle and if there's no vehicle that I specifically want, I tend to just grab whatever. This time I required a four-wheel-drive.. Jaden did not have to go out of his way to help me find what I was looking for, but he did so anyway, and he did it with a good attitude. Maybe the bar is on the floor for most of my experiences with employees, but Jadon went above and beyond to assist me, I was happy to get the vehicle that I wanted, but I travel enough that that's not enough to qualify going out of my way to spend the time too right a review. His customer service was exceptional. I wish more people had his work ethic. It's rare these days. Jadon, if you're reading this, I appreciate you dude.

(6 out of 5 stars!)…read more This was my second time renting with Fox Rent A Car, and once again it was an excellent experience largely because of Zak. Zak was extremely helpful, professional, and communicated everything clearly from start to finish. The checkout process was quick and timely, and he went above and beyond to explain things I didn't fully understand without ever making me feel rushed. Because of Zak's outstanding customer service, I'm officially a customer for life. I'm a co-parent and travel to Austin every other month, and Fox will continue to be my go-to rental company because of experiences like this. Please keep Zak around give him a raise, recognition, whatever you need to do because he is awesome and will absolutely continue bringing in repeat business. Employees like him make all the difference. Goodbye Budget Rental and hello Fox!

Waiting for 18 minutes for someone to help at the desk, location at AUS was supposed to open at 7am…read moreand I guess the employee was running late because of a call in.

My company uses this enterprise location often, and they are phenomenal! Always great customer…read moreservice and when issues arise with customers having late returns, they are quick to resolve. They have overnight returns which is always a plus! Big shoutout to Anderson and Alex, I have been working with both of them since I began with the company, and I am continually blown away by their initiative, positive attitudes- especially under pressure- and seamless operation. I HIGHLY recommend this location if you're looking for a quick, low stress rental experience!

We usually rent from Enterprise because their service is normally excellent but made the mistake of…read morerenting from Budget on Mopac. Their staff and management were disorganized and we decided to cancel at the last minute and rent from Enterprise in Downtown Austin South. Alex, Ricky and Anderson were all extremely helpful and friendly from start to finish! They picked us up at the Austin train station for free and gave us great recommendations. Return drop off was smooth. Thank you Enterprise for your customer service!!

I just tried contacting them at both their California and Austin numbers, and their mailbox is…read morefull, and you can't even leave a message. We have tried to contact them, potentially to work with our business many times over the last few months, and always the same... I heard that they are very hard to work with and that they are now out of business.

Great support and very helpful answered all questions. Better alternative to Turo. Local here in…read moreAustin.

Hertz Rental Car Review - 10th Street Location…read more I would like to recognize the excellent service provided at the Hertz Rental Car office located on 10th Street. This office has many repeat clients who return specifically because of the professional courtesy and service provided by Caleb. Caleb is patient, knowledgeable, and consistently professional in the way he assists customers. I have personally witnessed him go the extra mile to help clients. For example, when a customer requests a specific vehicle, Caleb will call other Hertz locations to see if they can accommodate the request so the client receives the car they want. Marcos, who previously worked at this location, was also part of a great team. He has since moved on to another job and is missed. It is clear that this office values customer service and professionalism, and that is why many customers continue to return.

If I could put a 0 star I would. The service was very disappointing! I received a dirty car seat…read moreand was charged for an upgraded car after I downsize. They never refunded my deposit and chose to act in retaliation by using my deposit to charge me for an extra day and $80 in gas that was alrea in the vehicle. It's been almost two months and I am still out of money that they owe. DO NOT RENT A CAR FROM HERTZ!

I got into an accident and needed a replacement vehicle for over a month. My insurance company set…read moreme up with this location of Hertz. I took an Uber there and arrived just at 8:00 when they opened (I needed to get to work) and I was immediately greeted by a friendly face of an employee there. They were super helpful and kind and got me all set up with a nicely maintained, clean car within 20 minutes. As I was waiting, I witnessed several interactions with the employees and customers and they were knowledgeable, professional and kind. One of the employees was training the other and they both still had time to get everyone taken care of quickly. I'm a recruiter so I notice these things and I'll admit it- I was really tempted to try and recruit these two! Today I called because I needed to extend my rental and again received the kind, knowledgeable, courteous service I received when I first went in. Of course I hope I don't need a rental again anytime soon but if I do, I'll be going to this Hertz location.

I will say the person who served us was great and very friendly. The issue was the time it took to…read moreget the car. We had preordered the car prior to arriving. We were visiting from out of town and he assured us that there were electric chargers everywhere and gave us an electric car. My friend has an all electric car at home and she was comfortable driving and charging one. Sadly car chargers weren't as readily available as he state.

I rent a lot of cars from airports and it's usually a huge pain. This was the easiest experience…read moreI've ever had. I used my Costco card and got a discount. I did all the paperwork ahead of time so when I showed up to airport, I skipped counter, went straight to cars, picked a car in the class I ordered, keys were in car, and I left . Car was clean, in good shape, and had no problems. I easily returned car and that was it. Very easy very quick

Michael was a big help, we had a reservation at another spot just down from Alamo but that got…read moreFox'd up and that car reservation got screwed up so we looked to Alamo and got a great ride! My only thing I wish they would change would be to help people at the counter with getting a car. After traveling over 3500 miles and 8 hours in a plane then landing and not having a car to get on the road is frustrating. Then to be told I can only reserve online just adds to it! Other than that we are pleased it all worked out!

Friendly and helpful. I was forced to rent a GMC because my GMC truck broke down in order for a GMC…read moreto reimburse me. And they were helpful in getting that done. However, the car I had was very small a trailblazer. But it was nice to save on gas.

Enterprise provided the worst customer service I've ever experienced…read more On July 17, I called the Enterprise location in Bloomsburg, PA, around 10:40 a.m. and spoke with a male employee. He confirmed that a 7-passenger Tahoe or similar SUV would be available for pickup at 9:00 a.m. on July 18, with a return at 9:00 a.m. on July 20, for $241. I gave him both my phone number and my mother's phone number. I immediately received a confirmation email, so I assumed everything was set. Around 3:30 p.m., I decided to stop by the office just to make sure all of our luggage would fit in the Tahoe. When I arrived, I was told there was no large SUV or van available for July 18. The employee claimed they had tried to call us, but both of our numbers were "out of service." That was simply not true. My phone received eight other calls between 11:14 a.m. and 3:19 p.m., but not a single call from Enterprise. My mother didn't receive any calls either. Trying to save our family trip, my uncle called the Enterprise location in Shamokin and was able to reserve a similar SUV. This reservation required pickup on July 17 before their 6:00 p.m. closing time, and the price was higher--$301. After receiving the confirmation email, he rushed home from work, and we immediately left for Shamokin, a 45-minute drive from Bloomsburg. Our ETA was 5:52 p.m. Around 5:35 p.m., my uncle called the Shamokin office to let them know we were on our way. That's when the employee informed him that they also did not have a large SUV available. So despite receiving two confirmation emails from two different Enterprise locations, we ended up with no vehicle at all for our July 18 trip. The explanation we kept receiving was that a third party handles the reservations and that the local offices have nothing to do with them. That raises an obvious question: Why is Enterprise allowing customers to reserve vehicles that don't actually exist? If a third party is making reservations, shouldn't Enterprise ensure those reservations are accurate before confirming them? Had I not stopped by the Bloomsburg office that afternoon, we would have shown up at 9:00 the next morning expecting a vehicle that was never available. We would have discovered the problem only minutes before our trip. What would Enterprise have done then? Would anyone have taken responsibility? Would they have found us another vehicle? Or would we have simply been told, once again, that there was nothing they could do? This entire experience was frustrating, stressful, and completely avoidable. A reservation confirmation should actually mean that a vehicle has been reserved. Customers should not have to discover on their own that their confirmed reservation doesn't exist.

Improve u say everything Over a hour wait for the car…read more Had to take the car filthy dirty Huge dent on the side No windshield wiper Far from the airport Shuttle super long The worst Oh yea I had to pay for a car wash I will say the 2 guys working there are very nice and helpful but understaffed..

Worst car rental experience I've had with an airline partner. Hidden fees, slow service, and…read moreunhelpful staff made the whole process a headache. Avoid Easirent if you want a smooth, hassle-free rental. First it took forever for the shuttle to pick us up from the airport, then they wanted to charge $150 for a ez tag. There are only a couple staff working so everything takes forever.

Apparently they are out of business. We have a 38 vehicle fleet with Enterprise long term…read moresubscriptions, and we considering working with a local company instead... Too bad.

EXCEPTIONAL BUSINESS! From pre trip to post trip, 5 stars across the board. The communication is…read moreamazing. They are always available to chat about anything i need assistance with. They are super accommodating and helpful. The quality and cleanliness of the vehicles are always top tier and great prices! Swyfly is the only rental company I use and they will continue to receive my business! Great Company!