Do NOT try to call them, it's a waste of time. They never pickup the phone. I tried calling ~7-8…read moretimes over the course of 2 days to try to ask a simple question regarding my rental and they never picked up

DO NOT RENT AT THIS LOCATION. The most horrible customer service…read more The Manager Associate Liam Loubser has NO answers to any of your questions. I was promised a shuttle service drop off after returning the car but when I got to the rental location, neither Liam nor the shuttle driver was present. Finally I had to Uber home without any charges coverage by Hertz. It doesn't seem like the manager Matthew cares much about what goes on with the employees either as both Liam and shuttle driver left early even though the location is supposed to be open until 5. A third guy was the only person was present when I dropped off the car who called Liam to say "I got a really mad customer here" right in front of me. As if I was being unreasonable. Is this the way to talk to people???!These guys all need a lesson in customer service 101. They even charged me for additional authorized driver even though it is free for Gold members. Nowhere on the website does it mention that a minimum of 3 rentals with the Gold membership is required. So scammy. Now about the car, they had very basic models without the common features found in any 2022 car. No CarPlay or Android auto which is built in feature for most rentals from other companies like National. Save yourself the trouble and get a rental with another company.

This place is the fucking worst! The staff never answers the phone! The staff who work there is…read moreextremely unprofessional. And they take your payment a week before is due.

1st off I wanted say upon arriving I was greeted by Freddy the Master mechanic and was very…read moreinsightful, polite, professional and knowledgeable. He inspected my vehicle thoroughly and also very transparent on any future preventative maintenance I may need. 10/10! Also while I waited Austin made me feel very comfortable w/ the pricing and overall what to expect from the visit. He displayed great communication, empathy, also made sure that everything question I had was answered! Great Crew to say the least I'll recommend them to anyone especially if you need a transparent & honest assessment of your vehicle

Austin was very respectful & helpful with me. However, I brought my vehicle in for a brake check,…read moreac update and tire rotation. Austin informed me he tried to do a check on my car re: accident. I had purchased my car & knew there had been a minor accident/repair before I had bought it. NOT slavaged. I bought it from a Carmax. Essentially, I was refused any service & encouraged to take my car to a body shop/mechanic for any repairs. Really? Tire rotation/ac check? ‍ I've never had a mechanic refuse a repair on any of my vehicles & I'm 64 & have owned 6 vehicles in my life. Just odd...

Totally happy with this business. Perfect results with honest people…read more After three bad paint job experiences, I was very hesitant to try again. I got seven estimates and none felt credible--I was ready to give up. Then I met Javier at Qualitek. I knew right away he was the real deal. His setup and confidence stood out, and I trusted him without needing a written contract. One week later, my truck was finished--absolutely perfect. The quality exceeded my expectations, and the price was exactly what he quoted. No surprises. Honest, skilled, and reliable. Highly recommended.

Cannot thank the guys at Qualitek enough. I am so happy to have my car back, but in a state that I…read moreforgot was even possible. My car looks better than it has in years, no exaggeration. Their team will set a reasonable turnaround, and not hold your car hostage for months while they extend deadlines. They somehow make feeling like having a car you've owned for a decade feel like you just stepped out of the lot of a dealership with new keys.

I get it! It's a used car lot. So one is purchasing some one else problems. But come on. At least…read morelet the vehicle make it drivable more than two months with out having to go into the shop for the same issue three times consecutively. Got a lemon and I do mean lemon. Had it in the shop longer than what I had it. You figure they had competent techs who would have fixed the problem the first time. A lot of going back and forth every one pointing the finger at each other and no one taking accountability/ responsibility. You have Danny telling you to go to service dept. service dept telling you to call Danny. The only way to get ahold of Danny is thru their insurance co email address. Then you have Guillermo , not sure who he is but saying he's Danny boss and to speak with service then to sales to see IF they would even give us an option to trade it for another vehicle. Not to mention the dufus's who answer the phones in accounting who will not redirect you to this Danny guy and hang up on you every time we called. Blatantly hung up on us on purpose thee must of pocket them up at the Home Depot with out texting them any etiquette business skills. What a joke!!! We lost our deposit they would not worth with us. Took the money and ran. It's like the three stooges in actual action working there. I get it , business is to gain profit but at what cost? Losing customers at the level of having such an unprofessional group. Such a terrible experience. Will never ever recommend this TEXAS RIPOFF AUTO to any one. Run run run don't even come near this place. Now on the BBB for my next rant wew. Yo Drive Time - show these clowns how to run a decent business.

This place is a scam they will tell you that your payments are one amount and then they will put it…read morehigher I regret getting a car from these jokers only reason I'm putting one start is because I can't put 0

I was rear ended by a person with integrity. The insurance company , Gainsco was very prompt and…read moreprofessional. But to my greater delight ,Jonathan at Throtl Autoworks was very professional, knowledgeable, and step by step provided me with assurance, rental car, and above and beyond work and service

Great service and attention to detail! I needed suspension work on my Subaru and they did the work…read morein no time. Will be definitely be back if I need another repair.

Dane and the fellas at Dr. Beemer on South First are top notch…read more Great customer service. Friendly, attentive and willing to go the extra mile. I recently had an issue that was quite a head scratcher. These guys do not quit until it is right and the customer is satisfied. If you are looking for quality repairs and excellent customer service, look no further. Thank you!

The problem with Dr. Beemer is that it's still coasting on the reputation built by the previous…read moreowners. They earned trust, and people (myself included) remember that. Unfortunately, the current experience doesn't feel like the same level of honesty, knowledge, or customer care. It feels like the business is running on yesterday's good reviews while trying to figure out how to recreate the magic. The vibe has shifted from "we know BMWs and we'll take care of you" to "let's see what happens and hope nobody asks too many questions." When you're dealing with a car trust is everything. The reputation and the reality don't match anymore. Besides that, they do not cost any less than the dealership who is more likely to get the issue right the first time and provide you with a loaner car.

Great experience. From beginning to end, the communication kept me abreast of progress every step…read moreof the way. I came to have a stubborn oil leak diagnosed and they knocked out the dye diag in a matter of hours. The expertise here is second to none, and I appreciate how upfront they are about pricing for current and future recommended services. Thanks, Eurofed!

Amazing service done on my Audi. The guys at the front desk were helpful and friendly. Would…read moredefinitely go back again.

They're dishonest in advertising, so they're very likely to be dishonest is other aspects of the…read moredeal. Stay away. They advertise cars as for sale by owner, and then craft deceptive ads deliberately intended to make it appear that the seller is an individual, and even going so far as to post photos of their vehicles in residential driveways and using phrases like "I'm selling my car." Deceptive practice! How else do they deceive people?

This place is a total lie. I called a few weeks ago inquiring about a vehicle they had, the sales…read moremanager, Brian said that the vehicle was in the shop, and that I would be the first person to be notified when it comes back on their lot. I called today, 2/9/23 and spoke to Brian to see if the vehicle was back and that I never received a call. He said that it was sold and that someone paid cash for it. So, basically, if you call inquiring about a vehicle that they may or may not have, Brian will tell you he'll give you a call, but then, sell it to someone else. Awesome. What a great way to run a business! You will be lied to you.

Appreciate the speedy and friendly service from the staff at this location! I received quotes down…read morethe road at dealerships for some service, and these guys did it for less than half! Walked in for a quote, had it locked in for 30 days, and was able to head home to make a reservation online at my convenience. Plenty of availability, so getting back in was super easy. It's a no frills spot though, so don't expect amenities outside of some bottled water while you want. Recommend bringing a book or something to keep you occupied if you're planning to wait!

Had a flat in my car. Took in the wheel and tire for them to check and see if it could be repaired…read more Got a call a few hours later with the bad news I needed a new tire. Got a quality replacement without breaking the bank. Since this was not my everyday drive, it was nice they offered a less expensive option for me. Money well spent.