I just tried contacting them at both their California and Austin numbers, and their mailbox is…read morefull, and you can't even leave a message. We have tried to contact them, potentially to work with our business many times over the last few months, and always the same... I heard that they are very hard to work with and that they are now out of business.

Great support and very helpful answered all questions. Better alternative to Turo. Local here in…read moreAustin.

Literally some of the best service I've ever gotten from a rental car company. Jason and Caleb made…read morea huge difference. Polite, patient and helpful. It's all about people and customer experience.

I had an outstanding experience at Enterprise thanks to Kyndal. From the moment I arrived, she was…read moreprofessional, friendly, and incredibly efficient. She took the time to explain everything clearly, answered all my questions with patience, and made the entire rental process smooth and stress free. What really stood out was her attention to detail and genuine care for customer satisfaction she went above and beyond to make sure I had exactly what I needed. I loved her glasses and she shared an amazing website that I will be ordering from. It's rare to find someone who combines great customer service with such a positive attitude. Enterprise is lucky to have Kyndal on their team. She truly represents the company well and absolutely deserves recognition (and a raise!). I'll definitely be returning because of her excellent service.

Do NOT try to call them, it's a waste of time. They never pickup the phone. I tried calling ~7-8…read moretimes over the course of 2 days to try to ask a simple question regarding my rental and they never picked up

DO NOT RENT AT THIS LOCATION. The most horrible customer service…read more The Manager Associate Liam Loubser has NO answers to any of your questions. I was promised a shuttle service drop off after returning the car but when I got to the rental location, neither Liam nor the shuttle driver was present. Finally I had to Uber home without any charges coverage by Hertz. It doesn't seem like the manager Matthew cares much about what goes on with the employees either as both Liam and shuttle driver left early even though the location is supposed to be open until 5. A third guy was the only person was present when I dropped off the car who called Liam to say "I got a really mad customer here" right in front of me. As if I was being unreasonable. Is this the way to talk to people???!These guys all need a lesson in customer service 101. They even charged me for additional authorized driver even though it is free for Gold members. Nowhere on the website does it mention that a minimum of 3 rentals with the Gold membership is required. So scammy. Now about the car, they had very basic models without the common features found in any 2022 car. No CarPlay or Android auto which is built in feature for most rentals from other companies like National. Save yourself the trouble and get a rental with another company.

I rent a lot of cars from airports and it's usually a huge pain. This was the easiest experience…read moreI've ever had. I used my Costco card and got a discount. I did all the paperwork ahead of time so when I showed up to airport, I skipped counter, went straight to cars, picked a car in the class I ordered, keys were in car, and I left . Car was clean, in good shape, and had no problems. I easily returned car and that was it. Very easy very quick

Michael was a big help, we had a reservation at another spot just down from Alamo but that got…read moreFox'd up and that car reservation got screwed up so we looked to Alamo and got a great ride! My only thing I wish they would change would be to help people at the counter with getting a car. After traveling over 3500 miles and 8 hours in a plane then landing and not having a car to get on the road is frustrating. Then to be told I can only reserve online just adds to it! Other than that we are pleased it all worked out!

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

I have used ENTERPRISE RENT A CAR, for years in North Austin. All of the employees at this location…read morewent ABOVE with their customer service as soon as I walked in I was expecting roses lol that's how great they are Claudia, Justice , the nice man in the back desk i failed to ask his name and the other employees if i missed anyone Thank You ALL

I refuse to rent a vehicle from any other location than this one due to an amazing employee Efrain…read moreVasquez. He handled a very stressful insurance situation professionally. He went above and beyond to resolve all issues. It is not very often that you get this type of Customer Service. I highly recommend this location.

Friendly and helpful. I was forced to rent a GMC because my GMC truck broke down in order for a GMC…read moreto reimburse me. And they were helpful in getting that done. However, the car I had was very small a trailblazer. But it was nice to save on gas.

Enterprise provided the worst customer service I've ever experienced…read more On July 17, I called the Enterprise location in Bloomsburg, PA, around 10:40 a.m. and spoke with a male employee. He confirmed that a 7-passenger Tahoe or similar SUV would be available for pickup at 9:00 a.m. on July 18, with a return at 9:00 a.m. on July 20, for $241. I gave him both my phone number and my mother's phone number. I immediately received a confirmation email, so I assumed everything was set. Around 3:30 p.m., I decided to stop by the office just to make sure all of our luggage would fit in the Tahoe. When I arrived, I was told there was no large SUV or van available for July 18. The employee claimed they had tried to call us, but both of our numbers were "out of service." That was simply not true. My phone received eight other calls between 11:14 a.m. and 3:19 p.m., but not a single call from Enterprise. My mother didn't receive any calls either. Trying to save our family trip, my uncle called the Enterprise location in Shamokin and was able to reserve a similar SUV. This reservation required pickup on July 17 before their 6:00 p.m. closing time, and the price was higher--$301. After receiving the confirmation email, he rushed home from work, and we immediately left for Shamokin, a 45-minute drive from Bloomsburg. Our ETA was 5:52 p.m. Around 5:35 p.m., my uncle called the Shamokin office to let them know we were on our way. That's when the employee informed him that they also did not have a large SUV available. So despite receiving two confirmation emails from two different Enterprise locations, we ended up with no vehicle at all for our July 18 trip. The explanation we kept receiving was that a third party handles the reservations and that the local offices have nothing to do with them. That raises an obvious question: Why is Enterprise allowing customers to reserve vehicles that don't actually exist? If a third party is making reservations, shouldn't Enterprise ensure those reservations are accurate before confirming them? Had I not stopped by the Bloomsburg office that afternoon, we would have shown up at 9:00 the next morning expecting a vehicle that was never available. We would have discovered the problem only minutes before our trip. What would Enterprise have done then? Would anyone have taken responsibility? Would they have found us another vehicle? Or would we have simply been told, once again, that there was nothing they could do? This entire experience was frustrating, stressful, and completely avoidable. A reservation confirmation should actually mean that a vehicle has been reserved. Customers should not have to discover on their own that their confirmed reservation doesn't exist.

National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

I live in this area and routinely visit this location. I have become familiar with many of the…read morefaces, but one of them sticks out, and he is worth the time it took me to write this review. My experiences have all been good at this location, but my last visit was exceptional. When I arrived at the Emerald aisle, I was immediately helped by Mr. Jadon. He was kind, and quick to help. When I asked for a specific vehicle, I wasn't very hopeful. I usually do a quick search of the Emerald aisle and if there's no vehicle that I specifically want, I tend to just grab whatever. This time I required a four-wheel-drive.. Jaden did not have to go out of his way to help me find what I was looking for, but he did so anyway, and he did it with a good attitude. Maybe the bar is on the floor for most of my experiences with employees, but Jadon went above and beyond to assist me, I was happy to get the vehicle that I wanted, but I travel enough that that's not enough to qualify going out of my way to spend the time too right a review. His customer service was exceptional. I wish more people had his work ethic. It's rare these days. Jadon, if you're reading this, I appreciate you dude.

I ordered a vehicle economy. They gave me an electric at 40% charge. Said it was all they had. Try…read moreto exchange the next day. Couldn't. All cars sold out in Austin that weekend. I was staying in marble falls which I explained. No fast chargers. Wasted a day trying to charge it to get it back to Austin. Able to exchange it on Sunday.

I rented a car here during my recent trip to Austin, and I normally don't choose Budget but they…read morehad the cheapest rates by a lot. I wasn't disappointed. Everything about my rental process, from reserving to picking up to dropping off was quite easy. I rented my car through Costco Travel, which is one of the best-kept secrets if you're a frequent traveler. You can find amazing rates through them if you have a Costco membership, and their system automatically applies the best coupon to your reservation! Use it if you have a membership! My plane landed in Austin early, and it was no problem getting my car. I took the long walk over to the car rental desk and got my car. It was clean, had very few miles, and was in good condition. Even the tank was legitimately full, which I appreciated. I had zero issues with the car during my week-long rental period. Drop-off was an absolute breeze too. Nobody really likes car rental companies and there are very few positive reviews (probably because people don't bother writing a review unless something goes wrong), but Budget is a-okay in my book! I wouldn't hesitate to rent from them again when I'm in the Austin area.

Need to rent a vehicle and of course they are not answering phones during operating hours.read more

I like the Buda enterprise! It is always a great experience. Easy, quick, clean cars & polite staffread more