I just tried contacting them at both their California and Austin numbers, and their mailbox is…read morefull, and you can't even leave a message. We have tried to contact them, potentially to work with our business many times over the last few months, and always the same... I heard that they are very hard to work with and that they are now out of business.

Great support and very helpful answered all questions. Better alternative to Turo. Local here in…read moreAustin.

I had an outstanding experience at Enterprise thanks to Kyndal. From the moment I arrived, she was…read moreprofessional, friendly, and incredibly efficient. She took the time to explain everything clearly, answered all my questions with patience, and made the entire rental process smooth and stress free. What really stood out was her attention to detail and genuine care for customer satisfaction she went above and beyond to make sure I had exactly what I needed. I loved her glasses and she shared an amazing website that I will be ordering from. It's rare to find someone who combines great customer service with such a positive attitude. Enterprise is lucky to have Kyndal on their team. She truly represents the company well and absolutely deserves recognition (and a raise!). I'll definitely be returning because of her excellent service.

Literally some of the best service I've ever gotten from a rental car company. Jason and Caleb made…read morea huge difference. Polite, patient and helpful. It's all about people and customer experience.

Thank you so much Nubia Olivas! I was having such a terrible day and you really made it better by…read moremaking my car rental possible and helping with my insurance. I feel like you went out of your way to help me

Do NOT try to call them, it's a waste of time. They never pickup the phone. I tried calling ~7-8…read moretimes over the course of 2 days to try to ask a simple question regarding my rental and they never picked up

Michael was a big help, we had a reservation at another spot just down from Alamo but that got…read moreFox'd up and that car reservation got screwed up so we looked to Alamo and got a great ride! My only thing I wish they would change would be to help people at the counter with getting a car. After traveling over 3500 miles and 8 hours in a plane then landing and not having a car to get on the road is frustrating. Then to be told I can only reserve online just adds to it! Other than that we are pleased it all worked out!

I rent a lot of cars from airports and it's usually a huge pain. This was the easiest experience…read moreI've ever had. I used my Costco card and got a discount. I did all the paperwork ahead of time so when I showed up to airport, I skipped counter, went straight to cars, picked a car in the class I ordered, keys were in car, and I left . Car was clean, in good shape, and had no problems. I easily returned car and that was it. Very easy very quick

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

I have used ENTERPRISE RENT A CAR, for years in North Austin. All of the employees at this location…read morewent ABOVE with their customer service as soon as I walked in I was expecting roses lol that's how great they are Claudia, Justice , the nice man in the back desk i failed to ask his name and the other employees if i missed anyone Thank You ALL

This location is great. I rent from them almost every week and the customer service is always…read moreexcellent.

I'm late writing this review from my experience on 08/06/26…read more I lost the card that I had with the 2 guys name on it that helped me but they will know who they are. The valet was so kind to me because he saw the state I was in due to the issues with the rental I was having to swap out. (It had a flat tire and I was driving on a doughnut wheel!) I even asked him for a hug and let him know how much his kindness meant to me at that moment. The office manager was fast and professional and had no problem looking up my rental agreement and getting me swapped over into another vehicle so that I could get home back to Houston. Both of these guys redeemed the poor service that I received from the League City location where I initially got the first rental. I hope that corporate reads these reviews and follows up to recognize these employees!

I had a reservation. I came in to get the vehicle. They would not accept my drivers license…read morebecause it slightly chipped. Please try if it's good enough for six government, but somehow not good enough for enterprise rental car. Then as I'm sitting there waiting for an Uber. Another customer come in and tell him all they have the minivan. So he asked about other locations and the guy the counter. Tell him that he can't check the inventory for another location. So the man asked him if you can call and he says no I can't call. you'll have to do that yourself. I guess he wanted to get back to his conversation with the other guy behind the counter doing nothing. I'm at the location on 183 and Anderson Mill. Not sure if the service is shitty at all the locations or this one just specializes in it.

National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

I live in this area and routinely visit this location. I have become familiar with many of the…read morefaces, but one of them sticks out, and he is worth the time it took me to write this review. My experiences have all been good at this location, but my last visit was exceptional. When I arrived at the Emerald aisle, I was immediately helped by Mr. Jadon. He was kind, and quick to help. When I asked for a specific vehicle, I wasn't very hopeful. I usually do a quick search of the Emerald aisle and if there's no vehicle that I specifically want, I tend to just grab whatever. This time I required a four-wheel-drive.. Jaden did not have to go out of his way to help me find what I was looking for, but he did so anyway, and he did it with a good attitude. Maybe the bar is on the floor for most of my experiences with employees, but Jadon went above and beyond to assist me, I was happy to get the vehicle that I wanted, but I travel enough that that's not enough to qualify going out of my way to spend the time too right a review. His customer service was exceptional. I wish more people had his work ethic. It's rare these days. Jadon, if you're reading this, I appreciate you dude.

I ordered a vehicle economy. They gave me an electric at 40% charge. Said it was all they had. Try…read moreto exchange the next day. Couldn't. All cars sold out in Austin that weekend. I was staying in marble falls which I explained. No fast chargers. Wasted a day trying to charge it to get it back to Austin. Able to exchange it on Sunday.

I rented a car here during my recent trip to Austin, and I normally don't choose Budget but they…read morehad the cheapest rates by a lot. I wasn't disappointed. Everything about my rental process, from reserving to picking up to dropping off was quite easy. I rented my car through Costco Travel, which is one of the best-kept secrets if you're a frequent traveler. You can find amazing rates through them if you have a Costco membership, and their system automatically applies the best coupon to your reservation! Use it if you have a membership! My plane landed in Austin early, and it was no problem getting my car. I took the long walk over to the car rental desk and got my car. It was clean, had very few miles, and was in good condition. Even the tank was legitimately full, which I appreciated. I had zero issues with the car during my week-long rental period. Drop-off was an absolute breeze too. Nobody really likes car rental companies and there are very few positive reviews (probably because people don't bother writing a review unless something goes wrong), but Budget is a-okay in my book! I wouldn't hesitate to rent from them again when I'm in the Austin area.

Need to rent a vehicle and of course they are not answering phones during operating hours.read more

I like the Buda enterprise! It is always a great experience. Easy, quick, clean cars & polite staffread more