We just attempted to contact this company to possibly transfer some, or all, of our 35 Enterprise…read moresubscriptions to another company. He only asked our company name, then rudely said to go to the web site and fill out what we are looking for, and they would see if they could help us. This idiot is the single worse salesman I have ever seen. Didn't say anything about their program, didn't ask anything about our company. He is just lazy and stupid, and I wouldn't let Barry (I believe that is his name, as their is only one employee) wash my own car, let alone manage cars for our executives. Run from these goofballs. I have since heard they have raggedy old cars anyway.

Great support and very helpful answered all questions. Better alternative to Turo. Local here in…read moreAustin.

I had an outstanding experience at Enterprise thanks to Kyndal. From the moment I arrived, she was…read moreprofessional, friendly, and incredibly efficient. She took the time to explain everything clearly, answered all my questions with patience, and made the entire rental process smooth and stress free. What really stood out was her attention to detail and genuine care for customer satisfaction she went above and beyond to make sure I had exactly what I needed. I loved her glasses and she shared an amazing website that I will be ordering from. It's rare to find someone who combines great customer service with such a positive attitude. Enterprise is lucky to have Kyndal on their team. She truly represents the company well and absolutely deserves recognition (and a raise!). I'll definitely be returning because of her excellent service.

Literally some of the best service I've ever gotten from a rental car company. Jason and Caleb made…read morea huge difference. Polite, patient and helpful. It's all about people and customer experience.

DO NOT RENT AT THIS LOCATION. The most horrible customer service…read more The Manager Associate Liam Loubser has NO answers to any of your questions. I was promised a shuttle service drop off after returning the car but when I got to the rental location, neither Liam nor the shuttle driver was present. Finally I had to Uber home without any charges coverage by Hertz. It doesn't seem like the manager Matthew cares much about what goes on with the employees either as both Liam and shuttle driver left early even though the location is supposed to be open until 5. A third guy was the only person was present when I dropped off the car who called Liam to say "I got a really mad customer here" right in front of me. As if I was being unreasonable. Is this the way to talk to people???!These guys all need a lesson in customer service 101. They even charged me for additional authorized driver even though it is free for Gold members. Nowhere on the website does it mention that a minimum of 3 rentals with the Gold membership is required. So scammy. Now about the car, they had very basic models without the common features found in any 2022 car. No CarPlay or Android auto which is built in feature for most rentals from other companies like National. Save yourself the trouble and get a rental with another company.

We rented a car for 5:00 and arrived and the location was closed - we received no communication…read more Someone from the back answered and said all the sales people already left for the day and said we can get a refund or try the airport. Terrible service and communication.

I rent a lot of cars from airports and it's usually a huge pain. This was the easiest experience…read moreI've ever had. I used my Costco card and got a discount. I did all the paperwork ahead of time so when I showed up to airport, I skipped counter, went straight to cars, picked a car in the class I ordered, keys were in car, and I left . Car was clean, in good shape, and had no problems. I easily returned car and that was it. Very easy very quick

Quick, friendly service. I love how I can use my debit card to rent a car as long as I have a…read morereturn flight. The car was clean inside and out. Check-out was seamless, and returning the car was even easier. Getting from the terminal to the car center was quick, and the signage was clear and easy to understand.

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

Huge thanks to Efrain Vazquez for such an amazing experience! From pick-up to drop-off, he was…read moreprofessional, clear, friendly, and incredibly efficient. He explained everything with transparency and made a stressful insurance rental process feel easy and smooth. It's rare to get this level of customer service -- Efrain truly goes above and beyond. Highly recommend!

I was refused a rental car because my drivers license had a chip off the corner. They asked if I…read morehad another ID and I said yes I have a US passport, but that wasn't sufficient either. The manager claims this is the policy of Enterprise Rental car company and despite me being a prior customer I was left stranded at their location after they picked me up from the repair shop my car is at. Progressive insurance said I had to us this shitty location and made the reservation. The staff were unprofessional and asked if I had a "valid" ID aside from my valid TX License with a tiny chip out of one corner. The manager Robert was unwilling to give me his bosses phone number and I was left stranded at their location until I contacted another car rental company who couldn't believe the incompetence of this place. I will NEVER rent another junker from this abysmal company again. This was probably the most asinine rental experience of my entire adult life and Enterprise has lost me as a customer for life. I do plan to write a very positive review for a local rental company who picked me up and immediately arranged a super nice vehicle and had zero issues with my license having a chip off one corner. If you go here beware that you may encounter the same horrendous experience I did . I want to also ad I waited until 3pm because they said they didn't have a vehicle until then and went out of my way to accommodate their unprofessional schedule only to be left with no vehicle and their Bullshit policy. I've rented vehicles all over the world and this was by far the most outrageous experience I have ever had in my life.

Excellent customer service. Clean vehicles…read more Highly recommend. Fair rates. Will shop again.

I had one of the worst experiences I've ever had with Enterprise Rent-A-Car…read more I made a reservation, showed up on time, and they simply didn't have a car available. No solution, no accountability. Just "we don't have it." Trying to salvage my business trip, I made a second reservation at a different location. Same result. No car available again. What's the point of a reservation if the company doesn't honor it? Because of this, I missed important business meetings and wasted time and money taking Ubers between locations. This wasn't just inconvenient--it had real professional consequences. This is a complete failure of service and reliability. If you depend on having a car when you arrive, do not trust Enterprise.

National Rental Car completely failed me. My rental died on the road, and instead of helping, they…read moresent me in circles. The Uber link they provided didn't work. They sent me to Enterprise, who had no clue what was going on and turned me away. I called over and over and kept hearing "your case has been escalated," but no one ever contacted me. No car. No support. No compassion. I've been a loyal customer for six years, and this is how I was treated. I will not be renting from National again, and I want others to be aware of how little support you may receive when something goes wrong.

they found my item. hard to contact on phone but online system worked! I am very happy. thanks…read moreNational !

I rented a car here during my recent trip to Austin, and I normally don't choose Budget but they…read morehad the cheapest rates by a lot. I wasn't disappointed. Everything about my rental process, from reserving to picking up to dropping off was quite easy. I rented my car through Costco Travel, which is one of the best-kept secrets if you're a frequent traveler. You can find amazing rates through them if you have a Costco membership, and their system automatically applies the best coupon to your reservation! Use it if you have a membership! My plane landed in Austin early, and it was no problem getting my car. I took the long walk over to the car rental desk and got my car. It was clean, had very few miles, and was in good condition. Even the tank was legitimately full, which I appreciated. I had zero issues with the car during my week-long rental period. Drop-off was an absolute breeze too. Nobody really likes car rental companies and there are very few positive reviews (probably because people don't bother writing a review unless something goes wrong), but Budget is a-okay in my book! I wouldn't hesitate to rent from them again when I'm in the Austin area.

I ordered a vehicle economy. They gave me an electric at 40% charge. Said it was all they had. Try…read moreto exchange the next day. Couldn't. All cars sold out in Austin that weekend. I was staying in marble falls which I explained. No fast chargers. Wasted a day trying to charge it to get it back to Austin. Able to exchange it on Sunday.

I like the Buda enterprise! It is always a great experience. Easy, quick, clean cars & polite staffread more

BE VERY CAREFUL dealing with this branch…read more I rented a car from them for three weeks due to my car being in the shop. Although my insurance covered the majority of the cost, I upgraded $13 a day for a better car. I paid the $100 extra for Enterprise insurance. What I did not know was that they changed the insurance to $637. Very scandalous! When I told this to my insurance company, my Claims Adjuster attempted to call Enterprise several times, but no one ever answered the phone. I can never speak about anyone else's experiences with a company. I can only speak about my own experience. All I am saying in this review is be careful dealing with this branch. Make sure you agree in writing to everything. Ask questions. See ALL their paperwork. Look at their computer screen before agreeing to anything. My insurance company and I believe the employee upgraded their insurance, but I never saw the screen on their computer, allowing the employee to add whatever he wanted. What a scandalous a--hole.