Extremely poor customer service and unprofessional. Yesterday they confirmed my appointment for this morning in writing via email but never delivered the car. After calling them they told me they usually deliver 2hrs before or after the confirmed time but they lied because they never delivered the car. I will never ever make a reservation from this place. read more

I made reservations ahead of time and they were very good at the appointment. They went over everything and we were off. It's located a block from the capital read more

Fantastic. After Zipcar left us hanging with no car, Enterprise around the corner came to the rescue. They had plenty of cars and even upgraded us to an SUV at no extra charge - and the base care was already a fraction of the cost of the missing Zipcar. Very friendly service and no stress. The only issue is they charged me for two days and I had to have that corrected but that involved just a phone call. I highly recommend. read more

It's not their fault that there was a hail storm, then two weekends of ACL then Formula One I arrived at 7:45 and was able to leave half an hour later with a minivan. The girl needed to go fill the tank with gas. She was really apologetic and kept me up-to-date. I also noticed that there was a Corolla with a flat to which the staff added air to, my minivan needed error as well to check in process was fairly straightforward as was the drop off return process read more

Enterprise Rent-A-Car - Looks like bullet holes - Car Rental Near Me - Austin, Texas

Drew was fantastic customer service. I rented a car just for the evening to go out of Austin. He was extremely friendly, explained how the car and the return worked. It was slightly difficult to return the car, all of the return slots were full and I wasn't sure about if the car was off of the road when I pulled it in. The car was clean and ran wonderfully. I enjoyed having the car for the evening and would rent from this location again. read more

Enterprise Rent-A-Car - Rental office. - Car Rental Near Me - Austin, Texas

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Enterprise Downtown Austin East was the worse experience we've ever had with any rental company-the person with whom we the issue name whom webelieve was Alyssa -but not certain. She was out of uniform no identifiers, except for a nose ring and tattoos arms. We reserved vehicle 1 plus weeks in advance and confirmed reservation the day before. Took an Uber to location waited in line for vehicle when the last vehicle available was rented to the person In front of us. When my wife asked the woman what we were going to do as we had driven 25 hrs to get to the location in RV and had family Issue that we needed to get to right away. She shook her shoulders and said I guess I can call another location and have them pick you up-wait outside. We waited for approximately 40 minutes while we watched people enter after us and leave with vehicles. My wife went back in to inquire what was happening and she laughed with the 2 young woman at counter stating my wife was a disrespectful old lady and she wouldn't rent to me. I apologized over and over -why I don't know-and explained our predicament. She said there was no way she would rent to us. Now extremely late-my wife and I treked through an unknown city in 90 degree heat for over 2 miles to get to the next enterprise location. The second location in Austin was amazing. Two young men in uniform immediately assisted us -Alex was incredible getting us a vehicle within less than a hour We attempted to contact corporate on multiple occasions with promises of a callback so we could address the young woman not in uniform with no identifiers and extremely rude and surly and left two senior citizens to walk in 90° heat in an unknown city where anything could've happened. We had absolutely no response. I do want to note that we've been at two other Enterprises in the last several weeks post the situation and had great experiences so it's only this particular location that we are discussing. Kudos to Alex at the location in Austin by the hotel and kudos to the enterprise in Pell city Alabama. Enterprise corporate should be ashamed. read more

Paid for a full-size SUV twice once in December last year and now in October both times when I got there, they don't have any SUVs left. I made these reservations months prior to my arrival and there's not a single SUV for me on top of that they give me some Mazda car hatchback, and no refund they could at least give me a refund for the price difference I paid for a full SUV and then giving me a car instead. I was understanding about it when it happened in December last year but now almost a year later same exact thing should be considered a scam because I was definitely ripped off. read more

Enterprise Rent-A-Car - Does this look like an SUV There is no way you can fit eight people in this car. I paid for an SUV not a car - Car Rental Near Me - Austin, Texas

Very helpful. We were running late and someone was happy to direct us on how to go about with the keys.

Economy car I rented for a work trip to Dallas was just too dirty inside and out so I refused. They offered me an "upgrade" Toyota Camry but told me it had been recently smoked in. Seriously these are my two options? Filthy dirty or dirty and smoked in. Which would you take? They were closing soon so I just took the dirty smoked-in Camry. The pictures do not show how badly everything was covered in dirt and sticky. Gross. Then I get the high pressure give us 5 stars on return. Why would I do this when the car was so bad? Well I did take $25 off was his response. My client paid I don't care. This is the first really bad rental I have ever had from Enterprise. It should not be location dependent. read more

Enterprise Rent-A-Car - Dirty passenger seat. I had to wipe down before picking up coworker. - Car Rental Near Me - Austin, Texas

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Customer service is awful and not having the car that was reserved a week in advance but was not available . This place is pitiful. My insurance company recommended them. I will be checking with my agent for alternatives in the future. read more

0 stars! The worst customer service I've encountered in a long time...do NOT rent a car or do any type of business with ENTERPRISE! Rude, angry, inattentive staff..filthy facility! I remember the day when Enterprise "We'll pick you up" was the premier car rental agency...no more!!! read more

Okay so we reserved a car to get us around Texas because our truck is being repaired We arrive to a very nice employee he asks us questions and is almost through and almost immediately the manager(Rubien) begins asking us questions about our truck which seems irrelevant in this situation right now like where is it and whats wrong? he takes over our case, bc the employee was feeling under the weather, very nice employee by the way He was very professional so this review is all about the manager Rubien but the manager seems entitled he takes over 30 minutes to "verify" our drivers license mind you we are fron Louisiana He has asked my partner for his license muliple times, He asked my partner for his credit card MULTIPLE times with the last time being asked for it was to pay so why is he asking us for his card multiple times seems fraudulent to me. It's understandable to verify identity we get that but Rubien was doing way more than his job requires. with all the issue being he is trying to "verify" out of state license? which is understandable but why is it taking so long when we are for one crunched for time I feel we were racially profiled as soon as we walked up because this process shouldnt take over 30minutes to verify then he proceeded to go into another office, walking around talking on his cell phone while continuing to make us wait. We are not having the best day my partner isnt feel well and trying to make the best of it but it doesnt help when it seems yo are being profiled and when questioned multiple times and all the manager kept saying is "they get this all the time with out of state license we just have to verify" verify what exactly? Then he is asking about where our hotel and address was. Where my partner works exactly whats our home address? We have rented multiple cars before and never had this hassle or problem or been asked those questions before EVER at any rental car place .. Then he goes to say as soon as he gives us the vehicle and as my partner proceeds to pay he THEN mentions a 300$ deposit well why not mention that before hand when the policy and insurance was discussed earlier in office..what if we didnt have a 300$ deposit he proceeded to say "well the payment wont go through" even though we knew about it why not tell us that before we are even in the vehicle. It made it seem like he either didnt want us to know about a deposit or anything for that matter My partner had to do Rubiens job & take photos and videos of the cars condition for verification he just seemed to be worried about all the "verification" of our license.. Next time please do better Rubien work on having a better attitude we didnt deserve the way you treated us you treat ALL customers (and maybe your employees too) with respect cause that wasnt needed. read more

My customer service experience was very positive. Victoria is amazing and I felt very well taken care of!

Five stars is VERY rare for a car rental place but I gotta tell you. Everything went super smoothly here so it well deserves 5 stars. While visiting Austin, we wanted to rent a car to drive to Dallas. The whole experience with Enterprise was painless. They picked us up at our hotel - they called me when they were outside. The check in process was painless. We had unlimited milage and received a new, clean Ford Focus. Don't forget to bring your own charger! We weren't ready to return the car until after they closed. We could have kept it overnight, but would have had to pay to park it. Instead, we parked it in the Enterprise garage and dropped the keys in the overnight key drop. It could not have been easier and I was really pleased with everything. read more

Enterprise Rent-A-Car - Waiting room chairs - Car Rental Near Me - Austin, Texas

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Thanks you for your boilerplate BS. The week before I spent 800 renting from your location. Paid for by my cash app!!!!!! Again I have consistently rented from your location and will no rent from You or Enterprise again. Completely unprofessional and BS. Keep your electronic BOTS they are useless and an insult. read more

Horrible location horrible policies. I rented a car for my business and sent my boyfriend to go pick it up for me while I was working in town and because he doesn't own a credit card they would not allow him to pick the car up. He only has debit cards. Ridiculous a 41-year-old man can't pick up a car because he refuses to use credit cards. This Really caused us issues. And I will never rent from The again. They clearly don't care about their customers. I even offered to step out of work and call with my American Express over the phone and they just would not have it. They are not for their clients they're only for what works for them. read more

So far so good. I rarely leave a final review until after I have turned the car in and see how the total experience turned out. I had to wait over an hour to be picked up from the train station. I actually reserved the car at the Stassney location but when I called them for a ride they said I was out of their pick up range and moved my reservation to the downtown location. I would have preferred Stassney because it was closer to my daughter's house but when I asked, they said I could turn in the car to that location if I wanted to. I assumed they meant without any extra fee. Hopefully so. It was a little tricky to drive out of the Enterprise car lot and straight into downtown Austin traffic. Another reason why I would have preferred a more outlying location. Thank goodness for the GPS on my phone to help find my way south to the Airbnb I would be staying at. The car is very nice, a Hyundai Accent, nicer than I was expecting for an economy car. More times than not I get a free upgrade, but that didn't happen this time. When I asked if they had any red cars she said no but she was giving me a blue one. I was happy because I was picturing a crayon shade blue. I was surprised when I saw the car because I would have called it a charcoal grey. I thought maybe it was just a matter of interpretation. However, my daughter said it was definitely a gray car and when I looked at the paperwork it said the car was gray so I don't know why the girl tried to tell me it was blue. Either she was colorblind or she thought I was too senile to notice the difference. Surprise surprise! I'm not. read more

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Awesome customer service! Perhaps things would have been different during a busy time, but we called this past Sat morning at 9am when they opened with no reservation expecting not to get a car however by 11am (and a couple of call backs from their employees) I was driving off the lot with a car. Not only that but I asked if I could take the shiny new red F150 that was getting washed and Daniel honored my request with no extra charge!! My girls and I were visiting from SoCal to experience Texas, so driving around a big red truck was, we felt, perfect and sooooo much fun! All the employees in there were smiley and bounced around suggestions for this out-of-towner to do. Much appreciated guys. One side note - While the guys were friendly and easy going, they were a bit too casual in the neglect of giving me explicit times for returning the car. Thought I had a great weekend special day rate of $24.99 and $19.99 basic insurance, however it was never mentioned to me that it was minimum two days. We took the car out the next day for a scenic drive through hill country and returned just after the office closed, no one ever mentioned it would be a whole 2nd day charge. Perhaps that's me being naive, but that should be explicitly clear when they are doing the initial rental paperwork. After some back and forth on the phone, new employee Greg made it right and I was very happy with the end result. Great customer service, just make sure they explain and you understand all rules, times, and charges. Thanks Enterprise for our Texas truck!!! Yeeehawww!! read more

Enterprise Rent-A-Car - Complimentary upgrade to a super fun red F150, thanks boys!! - Car Rental Near Me - Austin, Texas

Don't bother showing up on time, your car will not be ready. Severely understaffed. Car I received had 1/8th of a tank

Reserved a car online the night before. Showed up at my start time, was swiftly greeted by a sales associate (Ashley), and since I had made a reservation and included all my info then, she just asked me for my reservation # and then escorted me to my car. She had a little mobile tablet so we inspected the car together in less than a minute and I was on my way. I brought it back with a minute to spare and Ashley was there again to greet me. She asked me how things went, I said fine, and she said, great, your receipt will be emailed to you. No additional paperwork or even going into the office; she did it all from her tablet right where I dropped off the car. read more

Enterprise in San Marcos rented me a very nice vehicle, he was all smiles and customer service!! Then he sort of pushed the optional extra coverage insurance at me without telling me this isn't usually covered if your insurance company is paying for the car AND THAT YOU DON'T REALLY NEED IT IF YOU HAVE FULL COVERAGE WITH YOUR INSURANCE COMPANY!!!!!!!!!!!!!! My rental agreement has a $119.95 charge to my credit card on Rental Agreement # 3S21Q4 That is deceptive and should be stopped............IF they try to sell you on extra insurance and don't mention this you're going be charged on the credit card you put up as a deposit, my brother the attorney said that's actually FRAUD!!!, But they know that unless you have witness it's your word against theirs. Even after he told they only charge for extra fuel and taxes, they stuck me with the additional insurance charge!!!!!!!!!!!!!!!! Next time I need to rent a car I'll try to go elsewhere! read more

Very poorly run branch. Made two appointments times to pick up a rental and twice didn't have the car. Why tell a customer to come at a particularly time when you don't even have the vehicle? My advice would be Uber to a branch out of downtown for much better service. read more

well. rented from Austin airport, a ford transit for a girls trip, got a Chevy something...it was awful! nasty and falling apart, like they pulled a random old shuttle bus off the back of the lot cause they didn't have what we rented months before..pictures doesn't show how awful. literally thought we was gonna be stranded on the side of the road. It wasn't worth the price i paid. i did add on a tank of gas at check in...but then after returning, days and weeks later, I start getting random charges. Id talk to customer service via email and thought we got it straightened out, but the charges kept coming. Said it was a new system. It got quite ridiculous. i did get ahold of someone today who was nice and ended the madness. But I shouldnt have to had to go through all this. Especially when the van was unacceptable. Will not rent again from enterprise. Editing to say, the debits and credits keep coming even after I thought we settled this. I'm done with enterprise read more

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Worst rental experience with any company. We had a van reserved for the month. They didn't have a van when we arrived. So we had to settle for a filthy SUV, finger prints on the windows, dirty seats, etc. The Enterprise agent then told us he was unable to give us the car at the price we were quoted in the reservation, $2300. The new price, for a smaller vehicle than we reserved, would be $4500. When we protested, he said he didn't have to rent us a car in the first place, if he didn't want to. We could take this new price, or nothing. By that time, other rental companies were sold out, so we took the car. This is way beyond poor customer service, it's aggressively taking advantage of customers. And though we've filed a complaint, Enterprise has done nothing so far to rectify the situation. read more

I generally don't write a bad review. But this time my experience with this enterprise location was not pleasant. I have rented car many time with enterprise and they are super quick. But this location needs to improve their staff training. We waited for 45 mins to rent a car. other than that I have not much to add. Must improve their service and learn the importance of time. read more

Enterprise Rent-A-Car - No one from their staff to assist - Car Rental Near Me - Austin, Texas

Deducting 1 star just because the interior could have used a shampoo. They helped me out and had a car immediately for me and the check in was quick despite multiple other people picking up cars at the same time. This was after Hertz on E 10th cancelled my reservation upon arrival bc they were over booked and basically shrugged and may as well have told me to go f*ck myself (after literally everyone else I interacted with in Austin was exceptionally nice and I'm from the south so that saying something). I dropped off after hours and enterprise even called me the next day to confirm the charges etc before emailing my final bill. Good service unlike the lazy uncaring people at Hertz. Also I was reminded after this about Hertz having their customers falsely arrested for stealing cars when all along the car was returned and the dumbasses at Hertz couldn't keep track of them. Anyway Hertz sucks and thanks to Enterprise I was able to keep my plans. Bit higher rate but worth it. read more

The store manager is super rude and an illiterate person who doesn't know how to talk to customers. If you go there either talk to Grant because he's the best or anyone else but the store manager Bryant. I literally didn't argue with him or anything. It's just the way he is because probably this is the way he is brought up. He definitely shouldn't be the store manager. read more

My girlfriend and I showed up to this location thinking they had a large inventory available but when we arrived the brand manager, Nick, told us they wouldn't have any vehicles (sedans) available for rent until later that day. They were in the process of cleaning a minivan and Nick worked with us to get us in and out of the door within 10 minutes of us arriving. He was extremely helpful and saved our trip! read more

Enterprise here was amazing! Anna was a STAR! She helped me during my flat tire switchout. So helpful and caring and understanding! Even though I picked the car up from a different location, she was so accommodating. I'm so happy with the customer service here! read more

Visited the new Downtown Enterprise location (they're currently shipping cars over from the old W. 5th location, which is going away for good). I suspect that this situation may improve with time, but the feel was a bit like they were working out of a new location that's still under construction, because, well, they were. The office space is tiny compared with the other location, but half the carpet was still covered in a plastic tarp and there were power tools and moving carts everywhere, so it's possible that it will seem bigger once that's all gone. The employees soldiered on, though, and got me a car after about a twenty-minute wait. They had to ship it over from the old location, see, even though they'd called me and told me to come to this one. Sigh. Growing pains, I suppose. In any case, the car was a slight upgrade and the weekend special ($9.99 plus taxes and fees per day for Friday through Sunday) is a great deal that allows us to not own a car but still access one when we need to. I'll almost certainly do business here again, but I hope in the interim they get the place a bit more (literally) put together. Cars will now be dropped off in a parking garage versus an uncovered lot, so that's probably an improvement. There's still a night box for after-hours returns. read more

There's no AIR CONDITIONING at this location. Read the address to yourself again real fast for me. Does it say Canada? No, it fucking does not. It says Texas. The weather outside right now is over 95 degrees, and yet in 2016 this noteworthy business with locations nationwide has deemed fuckin air conditioning a superfluous luxury. Nobody wants to stand in line, sort details, and go through the process of renting a car in the extreme heat. I cannot imagine how, but the staff at this location overcomes the oppressive heat they're forced to live in and provides exceptional service every time. Sweaty hats off to them. If you're in charge here, pull your head out of your ass and give your awesome service people some cold air. read more

I've written nearly 100 reviews now on Yelp, and not one of the businesses I've evaluated has earned only a single star rating from me. That run ends today, and unusually for me, I'm cross-posting it to Facebook to warn my friends and associates about this place. My car's presently ailing, so I decided to take advantage of Enterprise's $9.99/day weekend special for economy and compact cars to get some errands taken care of. Problem #1: a long line, this at a neighborhood location on a Saturday afternoon, not the airport. Why were only two agents on hand? Problem #2: unpleasant rental clerk insisting that only economy cars are covered under the $9.99/day special, when I knew for a fact that I'd reserved a compact. I didn't have a copy of my reservation with me, but he doublechecked his system and saw that I was correct. Those are minor grievances, however. The reason for my one-star review is problem #3: they will not rent to you UNDER ANY CIRCUMSTANCES, if you're either using a debit card or paying cash, unless you have proof of Austin-area residency IN ADDITION TO a driver's license (e.g. a recent utility bill). I've rented cars over 100 times over the years, and not ONCE have I encountered such a ridiculous policy. While I do not know if this policy applies only to the $9.99/day deal, I know for certain that it's not corporate policy, since I've rented from out-of-town Enterprises in the past, at an off-airport location, with only a debit card (though they admittedly put a $300 hold on it on top of the rental fee, which to my knowledge no other car rental agency does). Furthermore, NOWHERE in my reservation, or in their Web site's terms and conditions section, is this policy of requiring two forms of proof of local residency stated, and I seriously doubt the average person happens to carry a utility bill around with them on a regular basis. Since it was 10 minutes to close when this all happened, I didn't have time to get a ride home and pick up a utility bill, so I was forced to cancel the reservation altogether. I couldn't push it back a day and return because the location is closed Sundays, as are most (if not all) non-airport Enterprises in Austin. Since this two-forms-of-ID policy is SOP, not an aberration that can be explained away, I have no choice but to bestow the one star ... and btw I think this is the first business I've encountered on Yelp in which EVERY review is one-star, as of this writing. I would strongly suggest that this franchise's owners either reverse this asinine policy, or at the very least make sure to have a reservation agent notify a renter IN ADVANCE that they'll need two types of ID if they're using a debit card, which more and more people are doing these days (I have credit cards that I no longer use to avoid any impulse to overindulge, and this is the first time I've had a problem paying for anything with a debit card). read more

Had a great experience! Everyone I interacted with at this branch was friendly and professional. Had no issues and highly recommend!

Having moved to Austin back in February to start a new job at UT, I have been going back to these guys every now and then. They've all been friendly, accommodating and cooperative with me... from Brian who was the first associate who helped me and gave me my first ride to UT to Gina, Suzanne and Mike to the branch manage, I believe, Rachel. This branch could become extremely busy especially closer to weekend and during non-stop festivals, yet my waiting time has never exceeded a few minutes... Also, while they normally present the insurance option thru enterprise, I have never felt that they are being pushy and i have always declined the insurance options and went with my own insurance PRESSURE-FREE. In a few words, I must say, I have been thoroughly satisfied with the service and respectful attitude I have received from the 5th st enterprise and have already grown a full-fledged sense of loyalty for them... so I keep my both thumbs up and bestow upon them a 5-star review! read more

UPDATE: When I wrote this review, the location was on W 5th - they have moved to Colorado. I have used this Colorado location several times with no complaints. I have rented at this location 3 times. 1 of three was fine, the other two had major problems, including a trash filled car, waiting 20 minutes despite six employees sitting at desks, and then finally them not having the car I reserved (or anything remotely close). This location is convenient for me, but the experiences have been so poor that I will not return. read more

I sent a comment to Enterprise about their failure to honor a reservation. Here is their response. In order to better serve you, we have sent this feedback to the corporate office that oversees this location. If you need further assistance, please do not hesitate to give them a call. Thank you for choosing Enterprise, we appreciate your business! Response: Andre - 07/11/2018 02:16 PM Thank you for your feedback regarding your recent experience with us. Your message and information has been sent to Howard Zaroff our General Manager, and someone will be contacting you. If you would like to contact us directly, call 512-912-0332. Sincerely, Andre Enterprise Rent-A-Car Email Customer Service Representative So the initial response from Corporate is: Don't bother us talk to our local manager. And here it is 4:25 on Friday the 13th. Think Enterprise followed through on what Corporate said above? Nah. Never heard from Mr. Zaroff or anyone else. Kind of wondering if Mr. Zaroff is a real person or just made up to sound like they are actually responding to the complaint. read more

Adam was great & super friendly. We noticed a dirty Kia Soul in the parking lot that was just turned in and we really wanted to rent that car. He went above and beyond to get that car washed & cleaned for us. Keep in mind it was the day after Labor Day and they were super busy with returns but Adam took the time to make us happy! Thanks Enterprise & Adam. We've been using your location for many years & will keep coming back! read more

Enterprise Rent-A-Car - Great Car! - Car Rental Near Me - Austin, Texas

This company has car rentals down it seems. I rented my first car, a giant Dodge Ram actually, yesterday and Enterprise was a great experience. Upon arriving we had no wait whatsoever, and the sales agent we spoke to (I think Sarah was her name) was happy and eager to help. We told her what we needed and she had exactly the right for in mind. We signed off, got the keys and went on out way within 15 minutes. Returning the truck was even better! I live in S. Austin and was planning on returning the truck then taking the bus home. Well, they stuck to their motto and gave me a ride home at not extra charge. Everyone was great, their customer service is top notch and if I ever choose to rent again, they are who I'll choose. read more

This review is for Reiker. I suffered a total loss in an auto accident that was not my fault. My insurance policy set a limit of $30/day for a rental car. When I arrived I received a free upgrade because they didn't have any cars under $30 a day. However, the cost of the car plus taxes and fees put me over the daily limit on my policy of $30 a day by about $5-10. Not a big deal for a few days but it starts adding up. I called a day later and that manager refused to honor my request to lower the cost of the car to bring me under the $30 limit a day so I wouldn't have any out of pocket costs. She was not helpful. Then I called Reiker a few days later. He adjusted the cost of the car so I wouldn't pay any other out of pocket costs. I wish I called Reiker earlier! read more

It was a good car rental experience at this location, but when I called Enterprise for a rental last week, they claimed there were no cars in the Austin area because of a flood. In any case, I use Enterprise on a regular basis. I had a very bad experience with Hertz in Germany trying to charge me $600 for damage that I had not incurred. I usually check with Enterprise first, and unless they can't match a price or claim there are no cars available, I will rent from them. read more