To offer a review of this place that has nothing to do with Uber rentals or one-off events like the…read more2021 winter storm: this is arguably the best place to rent a car in Austin proper (meaning not at the airport). If you're an Avis Preferred member - which is free & highly recommended, although you can't simply head straight to the vehicle and drive off, as is the case at most of their American airport locations - they usually have a vehicle set aside & ready to go (and always have with me personally each time I've rented there). Just FYI, on-site car rentals at Austin's airport (along with most others across the U.S.) cost more because cities tend to add sizable "convenience fees" (a.k.a. taxes) to vehicles rented by visitors instead of locals. In some cases the taxes/fees alone can exceed the entire rental expense! Definitely not the case here. It does, however, have two drawbacks: the facility is quite small (a literal converted gas station, meaning the old-school variety with a cramped waiting area), and the area's a little dicey at night given its proximity to a number of homeless encampments (though nothing like the situation when Austin rescinded its ban on camping, plus it's not even open at night, unless you're doing an after-hours drop-off).

We dispute Avis's $250 cleaning fee. Our family of four adults does not smoke or eat in vehicles…read more Due to severe historic flooding in San Antonio that week, we used the car very minimally. It was returned fully fueled and in the same clean condition as we received. The Avis employee who accepted the vehicle made no mention of any cleaning issue and provided no inspection or documentation showing the vehicle was dirty or damaged. We believe this charge is unjustified and request that the $250 fee be removed. Two other people in our group also rented from Avis and also received bogus cleaning fees. We are escalating these charges with credit card company. I've never had a problem before with any rental car company. This is ridiculous. We rented based on Costco's recommendation. That was mistake.

I got into an accident and needed a replacement vehicle for over a month. My insurance company set…read moreme up with this location of Hertz. I took an Uber there and arrived just at 8:00 when they opened (I needed to get to work) and I was immediately greeted by a friendly face of an employee there. They were super helpful and kind and got me all set up with a nicely maintained, clean car within 20 minutes. As I was waiting, I witnessed several interactions with the employees and customers and they were knowledgeable, professional and kind. One of the employees was training the other and they both still had time to get everyone taken care of quickly. I'm a recruiter so I notice these things and I'll admit it- I was really tempted to try and recruit these two! Today I called because I needed to extend my rental and again received the kind, knowledgeable, courteous service I received when I first went in. Of course I hope I don't need a rental again anytime soon but if I do, I'll be going to this Hertz location.

super sketchy place indoors and outdoors. lots of homeless in this specific location and open drug…read moreuse outside. i was charged an extra $300 for 3 days that i was not using the car. the employees decided not to check the key return and did not want to respond.

My company uses this enterprise location often, and they are phenomenal! Always great customer…read moreservice and when issues arise with customers having late returns, they are quick to resolve. They have overnight returns which is always a plus! Big shoutout to Anderson and Alex, I have been working with both of them since I began with the company, and I am continually blown away by their initiative, positive attitudes- especially under pressure- and seamless operation. I HIGHLY recommend this location if you're looking for a quick, low stress rental experience!

I booked a compact car reservation at this location for a long weekend rental. I received a generic…read moresounding email from the manager letting me know that a car isn't available, and for me to wait on standby until one is available. Well on Saturdays they close early, and my pick up time was right before the close. I emailed the manager back multiple times and tried calling multiple times (called ~7x) crickets... no pick up or response back by email. Now they're closed and nobody is working, and I still don't have a car rental. This Enterprise location did not promise to deliver the car as booked, and didn't provide any alternatives (eg another car of another class) to address my concern. Guess it's Lyft and Uber to get me around then... Don't rent from here. I should have read the negative reviews more closely. They're true. I was hoping to be pleasantly surprised and rent a car here successfully, but instead I was unpleasantly disappointed by this Enterprise location's failure to provide a car as reserved. Honestly, if they always have a shortage of cars here (based on previous reviews and from my current experience), why doesn't Enterprise's system get updated so that it prevents customers from booking a car rental if there's a predicted unavailability? Disappointing and upsetting.

From the moment I walked on the bus to the last I was surprised by the high level of attention and…read morecare. It truly is like a private jet on wheels. I was able to get some work done on the table and lunch was tasty. Plenty of refreshments to go around.

Terrific experience on trip from Austin to Houston; bus was on time and very comfortable trip. Bus…read morewas very clean and attendant Jordyn was very polite, courteous and professional. The meal served (I selected a sandwich) was proper temperature. Snacks and soft drinks were offered regularly. Bus driver was attentive and kept his eyes on the road; I could see from the mirror.

Bret was so amazing and accommodating!! We needed a car with 4 wheel drive to get to a friend's…read morehouse on the river... beautiful place, but 45 minutes off the highway on dirt roads with some pretty treacherous hills that my little Toyota Corolla would not be able to handle. We came to him about a week in advance with our predicament and he let us know that this would be a bit of a unicorn to find in Texas. Still, he offered to put a call out to each of the local Avis locations in case something showed up. After scouring inventory, Bret located a suitable vehicle just in time! We had a blast with our friends at the river and we literally couldn't have done it without him. Thanks again, Bret!

Well done Enterprise team. All promises delivered timely and I appreciate the courtesy ride. The…read moreupgrade was very nice. Malik, Sam and Randal provided stellar customer service! Highly recommend!

I rented a car, overpriced because it was nascar week in Austin and hard to get a vehicle…read more However I encountered a malfunction with wipers when it started to rain. I was already more than half way to Dallas and on my way to Indiana. Couldn't get through to enterprise office I rented from. Then called roadside which was extremely unhelpful. Finally I got to waxahachie where the manager was awesome. They traded my vehicle even though roadside did Not set it up and they said they would. The manager here saved the day. When I finally got In touch with Austin they said they would give me a two day credit which I never got. I got to Sacramento a month later and they wouldn't honor any credit they said Austin never out it on my account. Crap I should have to deal with. Be nice if I got my two day credit

Overall, Zipcar's awesome for running errands and for road trips, but not so great for getting to…read morework or other one-way trips. I've used Zipcar since 2007, and the service is generally reliable, inexpensive, and easy to use. I use both Zipcar and Car2Go because Car2Gos are for one-way trips and a Zipcar has to be returned to the exact space where you picked it up. The two services are priced accordingly. Car2Go is generally cheaper for 10 minute trips, while Zipcar is definitely cheaper by the hour. Zipcars start around $7.75/hour plus tax and you can book them in half or one-hour increments. Gas and insurance is included, but you have to leave the car with the tank at least 1/4 full. You just have to make sure that you will get the car back when you said you would, because it's a $50 fine if you go one minute over. I always budget at least a half hour longer than I think I will need the car, because the late fees really suck. Other pros: -You just have to have a driver's license to apply for a Zipcar account. No waiting until you're 25. -Zipcars are normal cars, not smart cars, so you can fit more stuff in them, or you can take a nice car like a Mini Cooper for a joy ride. -Zipcar trucks are great for moving furniture or moving out of your apartment. They also operate around the world, like Car2Go. -There are no service area restrictions! You can drive your Zipcar ANYWHERE. I started my Zipcar membership in Cambridge, Massachusetts, and when I lived there I drove a Zipcar to Canada, with no problems. Just call ahead of time and they'll make sure Canadian insurance is in the car. I'm not sure the same applies to Mexico, though.

If I could give Zipcar a negative star review I would. My son tried to rent a car from them as a…read moreyoung driver. We called when one of the cars we reserved looked like it had been in an accident. We switched to another car but they charged us for BOTH. The actual charges were THREE TIMES what they should have been. Then to add insult to injury, I just found a $9 monthly charge for a "membership" fee. They of course will not issue any kind of refund. THIS COMPANY IS A SCAM. BEWARE. Don't use them. Customer Service is rude and doesn't care at all.

Some context: I arrived at the Austin airport on Thanksgiving after a red eye. The Budget counter…read morewas closed, and I was redirected to Avis. They gave me an electric car because it was the only car they had available, even though I had a reservation for something else. I told them how uncomfortable I was driving the car - I'd never driven an electric car, I didn't know how to charge it, there was no charger where I was going, etc. Plus I was driving to a farm the next morning - I knew the car wouldn't make it. But it was my only option, and they said I could swap the car the next day for something more practical. So I took it. I mean, I hadn't slept in like 24 hours, and I just wanted to get to my destination so I could shower and rest before leaving for Thanksgiving lunch. I didn't know how little it was charged until I started driving - I would barely make it to my 1st stop. It only had 14% charge. I managed to get to a Target parking lot where there were electric car chargers - I didn't know which one to use, I wasn't sure how long I'd be waiting - all the things they should have told me before I left the airport. I read things online, but this was a crash course and I was under time pressure. I sat for an hour and when I disconnected I was deflated that the car had only charged 2%. I had to go. Instead of driving to my next destination, I parked it and got a ride from someone else. No rest, no shower. I'd deal with it in the morning. Instead of going back to the airport, the next morning I tried to find a closer Budget to swap the car. I just didn't know if I could make it back to the airport - and they'd been so unhelpful I didn't want to go back without trying other locations. It was the day after a holiday and it was unlikely they'd have any cars turned in, but I had to try. I'd called 4 neighborhood locations (with no cars) before I hit the jackpot and Yaya from the Budget on 35th answered the phone. They'd only been open 5 minutes! I explained the situation and he asked me if I could get there quickly. Heck yeah, I'd be there in under 30. I pulled up in 15 minutes and he knew who I was immediately. He'd taken my contract number over the phone, so when I walked in - kid and car seat in hand - he said let's get you into a better car for your needs. He immediately went outside and drove around a truck - freshly washed, new tires, new brakes. We spoke for a few minutes and he explained why the first car didn't charge, and then showed me everything that would have helped the day before. He offered a link to find chargers, what kind of charger to use, apologized for the inconvenience and stress the other people caused me. And then he handed me the truck keys and offered me his card and number in case anything else came up. He even said it was okay for me to return the car to the airport. I can't tell you how that changed my week and my trip. Had he been the person helping in the first place, I might have had the confidence to keep that first car. But he wasn't. Instead, he got to be the person who saved the day. Thank you Yaya and Budget team on 35th in Austin!! Next time, I'm going to skip the airport and just get a ride directly to your offices!!

Budget Rental on Burnet is my go to car rental agency! Upfront, easy, and plenty of well maintain…read morecar rentals. Their website is reliable and current! After striking out at two different agencies then finding a car on line, paying for it , taking a rideshare to the agency then being told NO cars here or anywhere! I thought I'd call one more place , Budget. I was told by Niclolas, "YES , what kind of car do you want? YES, I'm looking at the cars right now. " I highly recommend Budget and the superior professional service from Niclolas! Thanks for making it easy!

The terms of the rental were uncomplicated; simpler than most places (no credit card necessary)…read more The man working there was helpful and straightforward. The car I ended up with was clean and spacious. $200 for three days is a good rate. I intend to rent a car from here again.

Budget Rent A Car is now open. Located inside the Avis Rent A Car on 1610 W35th st. Come on by…read moreand check out our great rates and clean cars. We carry most vehicles and if we don't have it we'll get it.

Worst experience possible. Rented through Turo, cost $700 for 5 days. Had a flat, got it repaired…read moreat a pro shop. Then they claimed I was in an accident and caused $3k worth of damage to the vehicle. Proceeded to file a claim against me and refused to answer any question. The claim was fortunately dropped but not after a long claim dispute process. WILL NEVER RENT FROM THEM AGAIN EVER. EDITED: Since I can't reply to your comment on this post for some reason now - Everything you have said is false, I have several witnesses and documentation - YOU refused to provide any information. And the proof is that the claim was dropped - TURO even said it was proven to be YOUR FAULT AND PRE-EXISTING DAMAGE. YOU ARE LIARS AND THIEVES!!!!

From the owner: Affordable car rentals for the Austin area read more