Evan and Olivia were amazing in my rental car experience. They were able to drive me 30 minutes to a car dealership and saved me an expensive uber. Very grateful read more

Evan was incredibly helpful and made the whole process smooth and stress-free. He was knowledgeable, attentive, and very helpful.

Payton was lovely! she was so helpful and made the rental process so much easier. thank you young lady for all your help

Terrible service and your can is never ready! I've made the mistake of booking twice and left without a car both times.

I am giving one star to Enterprise corporate. The personnel was impeccable. There was only one person working there on a Saturday. The car that I had rented on Friday wouldn't start. When I called Enterprise assistance, they said it would be $55 for someone to come and take a look. Our AAA came and said the battery with 70k miles on it was very old and dead. Basically Enterprice rented me a lemon. The employee was apologetic. Gave me a different vehicle, and he was working like crazy all by himself. I'm never going to rent from Enterprise again read more

I just had the best experience working with enterprise on this car rental. I was working closely with Brendan who was nothing but helpful and kind. I had a lot of questions on how the whole process worked and brendan answered all of them. The rental process can be pretty overwhelming, but this felt really easy. Will be renting from the enterprise on 7th street again read more

The customer service is non existent. They have one person working, doing everything from cleaning cars, setting up pickups and drop offs as well as everything else... no wonder they never pick up the phone. I did have a 30 minute pickup time as it took forever for the person to work with all the customers and the drop off was no difference. Took 20 minutes and in the mess I left a small item. It then took me over an hour of attempting to call them before I had to call the 1800 number and escalate it. Wouldn't suggest using them unless they decide to actually prioritize customers like there waiting music says. They need more than 1 person working at a location and they should certainly be answering the phone when it rings for an hour. read more

This location was more than accommodating and had great inventory, which is kind of surprising given the shortage of rental cars. I highly recommend her staff here. read more

I am trying to help a close friend get in a rental car, who was in a horrific car accident and resulted in rods and screws being placed in her spinal column. Her car insurance is paying 100% of her car rental and secured a reservation with enterprise on seventh Street to be picked up today. However, she does not have a credit card, only a debit and the seventh Street branch Refuses to accept a debit card to pay the $50 security deposit. She returned to work today, and I had to take her. She is now in limbo without a vehicle and needing to get to work. I waited on hold for a while and then got a call back after the employee spoke to the supervisor and the supervisor had zero solutions. I don't understand how a debit card paying a security deposit is not acceptable when the insurance company is paying 100% of the bill. This makes absolutely no sense and is making an already very frustrating situation even worse. read more

New Enterprise shop on the eastside. It's massive. Almost too much space...but, good to know if it ever gets busy or you're tied up there for whatever reason, you can easily sit, work, or, heck, even camp out there. Their fleet of cars isn't extensive since they're new but they had what I needed. Service was exceptional from start to finish. I had a little tire snafu and of course didn't buy the roadside assistance coverage because I had the car for less than 14 hours so figured, eh...what could go wrong? But, the check tire pressure light came on a couple hours into having the car and I ignored it only to wake up the next day to a flat tire. I used their roadside assistance anyway ($59 flat fee, I believe) and the gals waived the fee in the end anyway just because, which was a very nice gesture. This will definitely be my new go-to Enterprise location. read more

Enterprise Rent-A-Car - Car Rental Near Me - Austin, Texas

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If I could give zero stars I would. We reserved a car for around 1 pm and showed up and no one was here. Called no answer. And there are no cars Even in the lot. We Ubered here from the airport to have a car. So unprofessional. read more

Enterprise Rent-A-Car - No one is here - Car Rental Near Me - Austin, Texas

Choose Enterprise if you want to get stuck in Austin for an entire weekend without a car. Me and my girlfriend were visiting Austin last weekend. It was a busy weekend and if you didn't have a reservation, you would be stuck without a car. We made a reservation online to pick up our car Saturday morning. When we got there, the staff said they gave our car away to someone else. No phone call whatsoever and just gave our car away to someone that just walked in the door. We contacted their customer support hoping to find a solution. Not only was the representative unhelpful and rude, they got frustrated and ended the chat. While we were the ones stuck in Austin without a car. Do not trust Enterprise with your car rental. The last thing you want on your trip is to get stuck running around looking for a car rental, when you are supposed to be enjoying your vacation. Avoid like the plague. read more

Jackson saved the day! I was originally having a bad experience with a different location. I was redirected to the location off 7th where Jackson got me in a car, at the end of the day, and after a 7 hour trip. He was friendly and gave me a discount for the trouble I went through. (I didn't ask for it.) Super thankful I was redirected after all because this was much less stress and hassle than any other location. Thanks Jackson! I appreciate it! read more

Austin enterprises just suck idk. They don't answer the phone, they only ever have like 3 cars on the lot. It's one person at the desk and they try so hard to be relatable/cool, but like.. I just want my car and decent customer service lmaoo read more

I love this location! I don't even live in this part of town anymore, but will travel to this enterprise for my rentals. They haven't been open long, but I have rented from them three times now and every experience has been terrific. The two young ladies that work there are so nice and accommodating. For me, car rentals can be a little nerve-racking sometimes, but they make it so easy and smooth and get me on the road quick. And if that's not saying enough, the drop offs are even better. I always worry about little fees, or getting screwed on some fine print I didn't see, but everytime they've been honest and fair with me and I appreciate them for that. read more

Ok I'm just gonna be real and honest about this company and branch. Mr. RONNIE BARNEY BRANCH MANAGER WOW, this manager needs a raise beyond RAISES.. We flew in from Hawaii and was told no rentals were available at airport location. So we call 7th street location and Ronnie advised he had vehicles. Upon arrival we are standing in line waiting while a gentleman (Ronnie) is on the phone speaking to a customer with no one else to help him to help us. We listen to him speak and his demeanor is calm and his voice is very pleasant to whomever he is speaking to on the phone regarding a bad service from another branch. He is waiving to us customers to please be patient and he will get to us. We all give him the THUMBS UP sign.. lol.. You can hear the voice of this customer very angry but he handled the situation gracefully. We call it ALOHA SPIRIT.. This Man is unbelievable, We all applauded him and told him GREAT JOB. Sometimes people wanna vent, and he let them VENT.. please take the time to honor this great employee you have and do something for him and his staff if he has any.. we will always be ENTERPRISE loyal because of this man. And his awesome customer service. I'm a manager as well in the retail world and know great and awesome customer service when I see it. RONIIE, you deserve more than a raise, continue your loyalty to your company and your awesome ALOHA SPIRIT you share with strangers like ourselves and the customers you took care of that day ALONE.. as an athlete I can tell you were once an athlete because you kept your composure the whole time while we were there.. Dang if I had 50 of you I can imagine what my company would be like... MUCH ALOHA'S to you Ronnie and may you be blessed for all you do for others.. SHAKA'S read more

Wow, horrible customer service. The woman Anette I believe or something with an A says oh no you have a reservation at another location. I can't help you, I call the other location and he tells me she still has me up on her computer so he can't see my reservation. I ask her if she can close it out and she says oh no I already did. She is too busy to be polite. read more

I was just getting checked into a car when another customer was screaming at the poor girl checking her out(I believe her name was Claire). This rude lady was filming Claire screaming at her because she couldn't refund her for gas that she used but didn't fill up before returning(as long as I have been renting car this is a policy at all rental car companies). I just want to applaud Claire for the amount of grace she handled the situation with! I sure know I wouldn't have been so nice:) read more

By far the worst customer service I've ever experienced hands down. I have a rental car with enterprise contracted out by my insurance company that was extended several days due to a total loss accident. Enterprise, who was unaware of the extension until I told them, harassing me with phone calls and by text msg for 2 consecutive days until I spoke with the only helpful employee, Rob, and explained to him that I was told by my insurance company annnnnd a enterprise employee upon release of the vehicle that if I decided to hold on to the vehicle past the return date that I would simply pay out of pocket. They also demanded that I come in to pay before I returned the vehicle, which also never happens being that the car had not been yet inspected for gas and damages. The supervisor Justin contacted me to let me know the car was being flagged as stolen even though, again the car was not expected back yet under my rental agreement and that I planned to pay extra for additional days that I drive the car. Thank you for taking an already bad situation with the loss of my car and making it even less pleasant. However, thank you Rob for being so considerate. read more