First the fault is half with enterprise corporate and half with this location. I can't leave a…read morereview for enterprise corporate however. Two stars reflects the fault associated with this location. We rented a car and returned it at this location. The car was then rented out to another customer, but Enterprise kept charging is $100/day. They claimed we never returned the car, this location claimed they never received the car or the keys we dropped off. This went on for eight days. We called enterprise corporate 5+ times and each time we spoke with them it was as if we'd never spoken to us before. They told us to wait and that it would get sorted out, but kept charging us. We chose to call the location where we dropped off the car, and they couldn't help us, but they had a theory - they might have rented out the car to someone else. But they could only confirm this by calling the customer. They had no idea what car they had rented to who! Eventually it resolved. They determined they had rented out the car to someone else, they reversed the charges, but it was stressful having the possibility of being on-hook for the car and with charges coming in against us every day. Two stars because the drop off location (who enterprise never told us to call) did eventually figure it out. I appreciate the help. Clearly there are massive issues with how enterprise tracks its cars, and this isn't the fault of the people who work at this location, but still it was a poor experience. I won't be renting from enterprise again, be sure to take a video of your car if you drop it off at this location, because they won't be able to tell you if you did or not!

Great little place to rent a car if you don't want to grab it from AUS airport and coming to hill…read morecountry in Dripping Springs. Very friendly, easy in and out off of 290 next to Tootie Pie Co. Car was great. We need an extra one for the holidays.

Skip is the best! Kind and helpful made the process super easy and efficient. Never had a rep go…read moreabove and beyond like he did.

DO NOT RENT HERE. They are useless and don't answer the phone and have extremely bad attitudes for…read moreno reason. Go somewhere else and save your time. This place is unbelievably unprofessional.

Didn't have my reservation ready and had the wrong car for me which of course was a economy car…read moreinstead of the luxury car which was promised and supposedly put on my reservation.

I have been renting a car every month for the past 8 months, with no issues with payments or any…read moreother situations. Front staff is amazing! I was in the hospital last week and was unable to make it to the bank to have them process the payment. Spoke with the same front desk representative I usually dealt with and explained the situation. He was very understanding and told me he would call the following week, and we could take care of the payment then. I received the call today from him and was told they needed to get the car back and would not be renting to me again. I was told the manager said it was because of my late payment. I have spent over $12,000 with them over the past 8 months, again with no payment issues. Any time I have rented a car in the past, it has always been the same location. I asked to speak to the manager because I was very confused about why I was not able to rent again due to one late payment (I was in the hospital and communicated with them). I still have not received a call. Again, with me spending the amount of money I have with this location and not receiving at least a call or a real explanation on why this has happened is rude! I will never recommend anyone to Enterprise, especially this location. The manager should be fired!!

After a really bad experience renting a car in Lakeway, these guys were a breeze. Quick in-and-out,…read moregot upgraded because of a computer mishap, and a decent experience all in all.

We were visiting my son at Shepard Air Force base, we had to air one of the tires twice so far,…read morerent the car for a couples days we had to wait a long while for the worker to come back from airing the tire and still had to bring in the care 2 hours early than when we received it. just now got off the phone with owner not one Apology , no customer service says he owns the place. This place will rob you with a non safe vehicle, dirty and rude ! Only 1 star because this app says to give at least 1 to post.

Staff has done me right, needed rates, rides, and right timing. This local team goes the extra mile…read morefor you!

Amazing experience!…read more We did a reservation a couple months ahead of time. We came to this location and Rachel (I believe was her name) was transparent and very helpful throughout the process. Quick and easy, got a free upgrade, and was out in less than 10 minutes. Our rental was great, had no issues, and drop off was just as easy as pick up. The deposit was refunded at time of car drop off. I didn't receive the credit until next day but the turnaround time for everything was extremely quick compared to other rental agencies. Would recommend!

Such a great customer service experience! Last minute reservation went smoothly and got a great…read morecar! Thanks guys!

Need to rent a vehicle and of course they are not answering phones during operating hours.read more

Told us I needed 2 forms of ID which I've never had that happen at a budget. I can't even pay for…read moreanother contract because I need that, who the hell Is carrying around 2 forms of ID and/or their passport? They wouldnt release the car back to us despite us telling them we have stuff in our car so they expect us to take all of our things in a city we don't even live in.

They lure you in promise a car and never have what you ordered. I called them to check before…read morecoming and they told me that the car is here. When O cam they said that they don't have it.!!!

Never received the car we paid for back in December. Called and left multiple messages and emailed…read morethe "owner" - Dale Magallanes. Dale finally responded back that he "sold" the company on March 18 and there is a new owner. If you have any reservations with this company I suggest you plan on alternate arrangements.

These guys kick ass. Gave me a great deal on the range rover when visiting my family in New…read moreMexico. Very easy to work with. Even dropped off and picked up the car. Very convienent!!

Priceline and Easirent should be ashamed of themselves. This is 20 minutes off site and after a 25…read moreminute wait in Austin heat this is ridiculous. They shouldn't even be able to advertise as a part of the airport. 2 stars for Bobby and the other friendly staff. They helped to redeem this experience for us.

Worst experience in rentals. It should NOT be advertised as an "Airport Location". Took TWO…read moreshuttles to finally get to the place. Check-in late at night took forever with bass thumping in the place the whole time. The vehicle was disgusting. Dog hair everywhere and dog slobber all over the rear passenger window. They had not other small SUV's on the lot so we have no other choice. Gas tank was 3/4th full yet we were required to return it full. Took a pic of this as we left the lot. Finally, they forced insurance coverage on us that we have NEVER needed with any other rental place. Cost me $197 EXTRA! DO NOT USE EASIRENT.COM!!! My goal is to put them out of business for refusing any credit or refund for the horrible experience.

Good customer service, didn't screw us over like the last budget we went to. Employee covered the…read moreliability for us.

The customer service was great. It was a very simple process and was quick to secure the car…read morerental. I would definitely recommend this location.