I brought my luxury vehicle in after a collision and left being told I might be "hyper-fixating"…read moreand that what I was seeing could be "mental."
I chose this shop because of its relationship with my insurance company. Before work started, I requested OEM parts. The shop submitted the estimate without specific OEM justification, and my insurance company later explained that additional justification could have been submitted. I ultimately paid hundreds of dollars out of pocket because quality mattered to me. When we discussed it by phone, I felt talked at, not listened to, by management with a second person on speaker.
To give credit where it's due, after receiving the car back, the passenger side looked great. The driver's side did not. The driver's-side bumper looked misaligned and didn't feel securely attached, and the driver-side headlamp washer cover was pushed inward and not sitting flush. More importantly, it did not look like that before the collision. The vehicle had also been appraised by the dealership only weeks before the accident, and throughout my ownership it had only gone to that same dealership for service and work. I have photos from before the accident, after the accident, and after the repair showing the difference.
I brought it back specifically for those concerns. They took it around back, popped the bumper area into place, and returned it with additional paint chips. The driver-side headlamp washer cover was still pushed inward. When I said it still didn't look right, I was told there was essentially nothing more they could do without another estimate.
My insurance company told me it's the shop's responsibility to inspect, identify accident-related damage, and prepare the estimate. Insurance has now asked the shop to re-estimate the driver's side, which in my opinion should have been properly assessed from the very beginning. If more damage needs an estimate, estimate it. If you believe it isn't accident-related, explain why. If it needs another inspection, inspect it. Half of a good repair does not make the whole repair complete.
Then, while I was describing what I could physically see, I was told I might be "hyper-fixating" and that some of it could be "mental."
I did not curse, threaten, or yell. I was a woman expressing frustration about her car, and I walked away feeling dismissed, as if my frustration was being treated as irrationality. There is a difference between a woman being frustrated and a woman being irrational. I came in with a collision-repair concern, not for a psychological evaluation. Address the car. Don't diagnose the customer.
That moment made me uncomfortable advocating for myself. I couldn't stop wondering whether the conversation would have sounded the same if a man had been standing beside me. This is not about bashing men. It's about how women are still treated in 2026 especially when we walk into automotive spaces alone and try to handle our own business.
Yes, I have a husband. He was away for work. But that should not stop me from being able to handle this without feeling like I need a man beside me to be taken seriously or having my legitimate frustration framed as something being wrong with my mental state by someone who, to my knowledge, was not medically trained or qualified.
I left feeling like the most important accessory for a woman at a repair shop isn't OEM. It's a man.
To other women: document everything, trust what you see, and don't let anyone talk you out of your own eyes.
I'm having the remaining concerns independently evaluated elsewhere and will update this review with the outcome and photos. Since I was told there was essentially "NOTHING more they could do" and that what I was seeing might be "MENTAL." The photos can speak for themselves.
"This review reflects my personal experience, recollection, and records."
