I usually enjoy Zaxby's, but I was honestly a little disappointed with our experience today. After we had already paid for our food and were receiving our order at the drive-thru window, we asked if we could add one extra Zax Sauce. We were told it would be an additional 35¢, so we had to dig around for change just to pay for a single extra sauce. Luckily we had some otherwise I would have said forget it because why would I charge a card for 35 cents. I completely understand that businesses have to charge for extras, but after already placing and paying for an order, having to stop and search for 35¢ for one sauce felt a little excessive and left a bad impression. It's not really about the money--it was more about the customer experience and how unnecessary the interaction felt over such a small item. I'm not trying to be overly critical, but I do hope management will consider whether charging for something this minor, especially at the window after the order has already been paid for, is worth the negative customer experience. read more

As soon as we walked in, the employees made a face and before we ordered they asked if we were dining in or takeout. We said dining in but as soon as I said that, the cashier gave a side eye to her coworker that was cleaning the tables. After that I decided to rather get it to go because they clearly didn't want us there. I would understand if we walked in closer to closing time but it had just turned 8 pm and they close at 10 pm so I'm very confused on why they're giving us attitude. I also work customer service so I would understand if we came inside last minute but we didn't. And with the faces and side eyes, they could've at least waited until we walked away and not do it right in front of our faces. Once I received my food I noticed they were missing our sauces and when I got home and took a look at my food, I saw that me and my cousin got an insanely small amount of fries. I have never received food like this at any other Zaxbys location until this one. We should've looked at previous reviews since we clearly aren't the only ones that have experienced this and if they close the dining room earlier then that should be updated on maps. read more

Zaxbys - Salad Near Me - Smyrna, Tennessee

Hello my name is leo i came into zaxbys this sunday march 8 i walked i to zaxbys and ordered my food which was a kids meal i sit down and this Rude lady came out with my food and dropped it onto the table saying did u order a kids meal with fries and dropped it and then another worker came up to me and said im sorry she was very rude to you. read more

We are from out of town. I was expecting a little bit more from this place. The chicken was good and so is their special sauce. The fries were not great at all. I wouldn't come out of my way to come back. read more

i've been a real fan of Zaxby's chicken since they opened in Smyrna however, lately the last two meals there the chicken strips were to salty to eat. The salt flavor was overpowering to the point I couldn't eat it. I experienced this on the house salad and the big Zac meal. I assume they have changed the batter to preserve the chicken longer. That's unfortunate. read more

A good non-spicy, non-greasy breaded chicken patty on a toasted bun. Also had good seasoned crinkle fries. read more

Zaxbys - Signature chicken sandwich plain and crinkle fries. - Salad Near Me - Smyrna, Tennessee

They completely forgot to make my food. Waited forever. When I let the manager know, she got angry at me for bringing it up and acted like she was annoyed for having to do her job. Awful customer service. Will not return. read more

Paid for Zax sauce and they forgot to add it to my bag. I went back through the drive thru again to ask them for the Zax sauce and the employee accused me of lying. She said she definitely put the sauce in my bag. I explained that it wasn't it the bag and offered to let her look in the bag and she would not make eye contact with me and another employee handed me a Zax sauce and and did not apologize for this entire interaction. I would not go here again. Bad customer service. Just rude for no reason. I was really nice about them forgetting an item I paid for and they accused me of lying. read more

This is one of the worst ever. I could grow a chicken sandwich fro an egg faster than it takes them to assemble a meal.

#29/2022 Zo it was before covid the last time I'd been to a Zaxby's. I was thinking about Panda Express while I was at my terminal here but I thought you know what I'm going to go to Zaxby's it's been quite a few years it shouldn't have been but oh well. So I said to myself why ze heck not. I was able to get my tractor in to ze parking lot parked out of the way meandered on in first thing I saw that welcomed me was a freestyle Coke machine what does that mean? If you read my reviews by now you should know that means old man Kevin gets his diet Seagram's ginger ale LOL! I peruse the menu board and I remember a few years back I'd have the zalads but I decided I wanted something else today so I opted to go with the Cajun club meal. consists of a grilled blackened chicken breast, with ranch dressing, bacon, tomato, lettuce on a toasted split potato bun. I also wanted some fingers AKA chicken strips they call them fingers kind of like Raising Cain's does. So I also added a Zax snack meal Mac only consisting of three fingers. I have to to get some extra ranch sauce for the sandwich. Two sauces I had to get of course was the original Zaz sauce and I thought about the buffalo but I didn't like the name torch they probably would burn my insides so I opted for what they call the wimpy sauce because I'm a wimp:-( They gave me my drink cup and then went over the freestyle machine and got myself set up with a Seagram's diet ginger ale of course Food came out nice and quick they called my name first I didn't know who they were calling because they called Calvi LMAO!! NOT THE FIRST TIME IT'S HAPPENED SOMETIMES IT'S DEVIN BUT SOMETIMES IT'S KEN. It's all good. Finally pointed and said are you talking to me she's like yeah you're Calvin aren't you I said no I'm Kevin but that's close enough. The dining room was very clean they do a nice job of keeping it up however they do close it early at 8:30 p.m. you have to be in or else they tell you go around in the Drive-Thru. So I opened up the chicken fingers they look great like they always did no problem there I open up the sandwich and it looked really good too I took a little bite off for a nibble to see how spicy was his cage and black and chicken it wasn't real spicy it had a nice little taste to it I enjoyed it very much. It also came with Fry's I opted for no seasoning on the crinkles. All in all I was very pleased I think I'll come down here a little more often when I'm at the yard I was very satisfied when I walked out to the truck. It definitely lived up to ze hope at this location for me read more

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In town for one day. Thought I would try it. absolutely the worst food. I don't know if it's this location or Zaxbys in general but I'm not going to try them again! read more

I had to stop at Zaxby's since they are no longer local to me. Raising Caine's won the chicken finger fight in my hometown. The buffalo sauce, Tongue Torch, was flavorful and not numb your mouth hot. The crinkle fries are thicker than most with a hint of seasoned salt. The chicken fingers were on the smallish side. The Texas Toast was buttery and crispy. Overall, pretty good for fast food and had all the pros and cons like I remembered. read more

Zaxbys - Buffalo tenders with extra fries - Salad Near Me - Smyrna, Tennessee

Curbside takeout and drive thru only still but still a great visit. The chicken strips were very fresh and a good size. The check in process to have your food brought out was very easy and efficient. The server was polite, friendly and made sure I had what I needed before she left. Very pleasant visit, excellent food, good prices and modern looking location. read more

i ordered a fried house salad with no cucumber and this is what i got. a single tender. barely any cheese. barely any fried onions and clumps of lettuce. i also asked for blue cheese and they gave me ranch. not pleased at all read more

Zaxbys - fried house salad - Salad Near Me - Smyrna, Tennessee

I gave them only 3 stars because they took my favorite off the menu, buffalo chicken salad. Gonna miss going here for my weekly salad....bye

Sure wish this company would head west. But when I'm in town I'll be having lunch here often.

This Zaxbys never gives the zax sauce ever, it's fucked up. Why would I even go to Zaxby's without the sauce. Eatin dry ass fries out here. SMH read more

I normally like going to any Zaxby's but today's experience was not good. The traffic in the parking lot was stopped because two patrons were talking to a gentleman in his car who was stopped in the middle of the lane and nobody could get around him. Once we finally parked and went inside the place was loud and dirty. But I like the Zaxby's menu and I was hungry so we started and ordered. Street ordering and getting our cups I went to fill them and the drink machine was not working right. It couldn't make ice and everything was mixed wrong. I tried the different drinks and they all seemed off. Then after sitting down all these orders that came in after mine were being filled. We were order 11 and it went all the way to 17 before ours was called and I could go get it. The food was good, which is why I still give this the stars. On a good day when their service is better and the drink machine works they're probably a four-star establishment, but without changes in how they clean the dining area and bathroom I think it would be hard to earn a fifth star. We were there 20 minutes and I think I saw an attendant come out once to clean tables and the floor was left messy the entire time we were there. read more

Just ordered my hole family food from here and spend 60 dollars the food was so Disgusting it tasted old and the eggs were Black burnt never again will I get food from this place read more

Used to be a good place to go to for chicken, but not anymore, this time I ordered the five piece chicken finger they gave me one sauce and wanted to charge for extras and then on top of all that the Coke was flat and the fries were cold. Can't wait until the raising canes opens up down the street. read more

I usually don't rag publicly on a restaurant. Today I had takeout from here. I had the chicken finger plate. The chicken tasted weird and unusually salty, the fries were soggy. Crinkle fries should be crisp. Then they threw a greasy old limp piece of what should have been toast. That wasn't toast. That zaxby sauce was pretty lame. Should have been given a choice. I'm not going back to any zaxbys for a while after this experience. read more

I'm from up north, so this was new and different for me. But MAN!!!! This was so delicious. A chicken sandwich made with buttered toast. Genius!!! Hot sauce and blue cheese. I'm in love. Everything was literally made to perfect. Crispy without being hard, flavorful and messy. I don't know when I'll be able to go back, but the next time I see a Zaxby's, I'm stopping everything to go. read more

I went through the drive thru for dinner late on a Sunday night...I was able to pull straight up to the place to order, the lady said she was ready to take my order, then after I told her what I wanted, she asked me to repeat it all. I waited about 15 min for my food and the lady at the window didn't know what I ordered either. Once I got my salad, they didn't give me a straw for my drink...my order was correct when I finally got it, but it took longer than I expected. read more

Two stars simply bc they have repeatedly gotten orders wrong. Everytime I call the "manager" just says oh sorry thats it. Terrible!!!

My mind is telling me no, but my stomach.... my stomach... is telling me yessssss!!!! What can I say about Zaxby's that everyone doesn't already know. This is THE SPOT when it comes to a good chicken tender. They make some rad toast.The Zax Sauce is pretty much crack too. No idea what's in it, but it's mighty delicious. Since the opening of the location in Antioch, I don't venture to this one much anymore. However, I recently got a Groupon for $5 for two Meal Dealz with drinks so I went on Sunday. AMAZING deal. Well worth the drive too. The service here and food is always great. It's clean and fast too. A+ in my book as far as fast food goes. So, lay off the Chickfila for a bit and show this place some love. You won't regret it. read more

Not a fan...Customer service is okay, nothing crazy but they just can't get my food right. Went through the drive through, it was messed up so I was like "okay well lets get it fixed" went inside, and mine and my friends food was taken back to be fixed. This time we didn't check immediately (our mistake), and when we got to the house to eat it was actually worse than the first time and somehow even more wrong???? The manager was nice but I don't think I'll eat there again.... read more

This place is great. It is ran by a bunch of high schoolers but they all work together to make sure your order is taken care of correctly the first time. Some fast food restaurants you feel like you have to check your bag every time but not this place. Great service and great food. Highly recommend. read more

Quick service but like every other Zaxby's I've ever been to they can't follow directions. Zaxby's sandwiches tend to be incredibly dry and I ALWAYS ask for extra sauce. I don't even care if I have to pay extra if he means not choking on a sandwich that's as dry as the Sahara. Yet, even when my order is repeated back to me, I never seem to get extra. Quite annoying. read more

Zaxbys - Kickin' Chicken Sandwich "with extra sauce" - Salad Near Me - Smyrna, Tennessee

Food would have been great if the staff gave us the sauce and ketchup the staff is so rude they were laughing and talking to each other like that's what they got paid to do then turned to us and was rude AF won't be going back to this spot again thanks was looking forward to eating here till I did read more

Zaxby's in Smyrna Tn has the worst customer service of any Zaxby's I've ever been to. 2.13.2018 I went through the Smyrna Tn Zaxby's and ordered a Big Zax Snack, a Cobb Salad and The Blue salad. I asked for no onion straws on The Blue. I made sure to emphasis no onion straws. I asked the lady taking my order to make sure she noted no onion straws on my salad. The previous week I ordered this salad and when I got home noticed they forgot to put my dressing in the bag so I reiterated my dressing as well. When I got to the window I told the cashier about the missing salad dressing last week and how inconvenient it is when Drive thru orders are packaged wrong. Guess what??? When I got home, pulled off my clothes, put on my pjs and sat down to eat....I noticed onion straws on my salad. I was livid! Unlike the week before I called to complain. I called the number on my receipt and asked to speak to the manager. Angelica came to the phone. I explained to her what happened. She was apologetic and asked if I wanted to comeback to have my order replaced. I was not leaving the house again that night. I had been at work 2 counties over and didn't have the strength to go back out. Angelica said she would take my name and order so that I could have my order replaced at my convenience. I told her it is very disappointing when your order is incorrect at the Drive thru. It costs the consumer more money and more time when fast food orders are packaged incorrectly. If I was atCheddars and my order was wrong all I would need to do was tell the waiter or waitress and they would correct it without causing me undue time, money and energy. 2.22.18 I stopped at Zaxby's on my way home. I placed my order and while I was waiting remembered, they owe me a replacement salad. When I got to the window I asked the cashier for Angelica. She was not in. I told her that I called about a botched order a couple of weeks ago and Angelica said she would correct my order next time I came in. The cashier walked off and then a burley woman came to the window with a book and asked for my name and receipt. I told her I didn't have a receipt it was over a week ago. She refused to replace my salad. So tonight Zaxby's still has $8 of my money without giving me the product. I have been ripped off! I stop at Zaxby's at least once a week. Zaxby's you lost a long time customer over an incorrectly prepared $8 salad and your horrible customer service! read more

Ordered The House w/ fried and honed mustard dressing to go. when she handed me my order, I said "honey mustard right?" she said "yes". I got back to work and had to eat a dry salad no dressing of no kind. I called and spoke to a person and explained the happenings and she transferred me to the manager, I explained the happenings to her, she said the next time I'm in she will take 25% off of my order, and I said really is that all you can do, she said yes and I said that was not OK and I probably would not come back. She said OK and hung up the phone. Very very poor customer service. David S. read more

Worse zaxbys I have ever been to. Not one single table was cleaned. No ketchup in the dispenser. No lids for drinks. No tea. And we waited forever for the food. read more

The sign on the wall warns you that the place is addictive. I totally agree. I've been known to go once a week. They are constantly experimenting with new ideas, such as fried pickle chips, chicken parmesan sandwich, birthday cake shake, among others. You've got to go try the new stuff when you hear about it otherwise it will be gone by the time you "get around to it." The old standbys for me and the wife are the kickin' chicken sandwich, the potato chips (which are not quite fried all the way through.. best that way) and buffalo fingers in nuclear. The marinara that comes with the cheddar bites is extremely good. I really miss the chicken parmesan sandwich and the fried pickle chips. One weekend either late last year or early this year they ran a promotion where you were given a green receipt and if you came back with it the following month, you got the same meal absolutely free. Apparently they do this once a year so watch for it! read more

I have been to Zaxby's several times and had hoped it would improve. Today the girl at the drive thru sounded like she was asleep. I ordered the Zesty Fried Mushrooms, because they're always good. But, this is the perplexing part, for a place specializing in chicken, why is it never good. Today I ordered bone in wings with original sauce and the skin was not crisp, the wings were fatty and I threw them in the garbage after 3-4 wings. I won't be back after this trip. FYI I have also had their strips, which were tough; bone out wings, which were cold; and the fries are soggy. read more

I'm definitely a fan of Zaxby's and have been since college. I love buffalo wings, and buffalo wings love me. However, at this Zaxby's, the last couple of times we've been, the chicken tenders have been a little dry. And I wish Zaxby's would offer grilled chicken tenders as well as fried ones like the local chain McDougal's. Still, this is my go-to place when I want a quick buffalo wing fix. Tongue Torch is just right, while Nuclear is a bit too hot for my taste. read more

Sometimes I'm in the mood for fast chicken and I'm not really feeling Chick-fil-A, this is when Zaxbys comes into play. I usually never have any issues with this location. The employees here are mostly high school and sometimes they aren't the friendliest. The chicken and fries can get a little spongy if you get them to go, I think it's the humidity from the steam so it's best to eat before too long. I like to get a cup of seasoning salt for the fries because I like a lot of the stuff. read more

It was lunchtime. They made a good salad and my husband enjoyed his chicken strips. But they got very backed up and it took like 15 min after we ordered. That was understandable but they also ran out of ketchup and ice. Oops! We are water drinkers for health reasons. Need that ice. The restaurant was clean and so were the restrooms. read more

In all fairness I need to update my review of this store. The food is delicious and with new management the consistency of great service & food has gotten WAYYYY better. I'm glad I can continue patronizing here because I've always thought they had really good food. read more

Above average chicken joint. Delicious food, reasonable prices, good atmosphere. A big step up from Chic FilA but you wouldn't eat both in the same day. Will stop again and wish they had them closer to home. read more

Recommended by my son. Stopped by the drive thru and picked up 2 Kickin' Chicken meals and a Grilled Chicken meal, along with 3 brownies. Wife and daughter loved the Kickin' Chicken but my Grilled Chicken was too rubbery for my liking. Stay away from the brownies. read more