Had to wait almost 15 minutes to get my order taken, and I was the only one at the register. Another person there had been waiting 20 minutes to pick up a doordash order of 3 cookies. Food was terrible employees absolute slobs will never even consider eating at a zaxbys again read more

The staff at this particular location customer service skills are extremely exceptional. Our first time at this restaurant and every staff member was phenomenal and kind. Special shoutout to the night crew: Isys Eugene and Oscar. Thank you all for making dinner perfect. I wish you all could come back to Maryland and set up a location there! read more

This Zaxby's is absolutely terrible. Drive through service couldn't be any worse. They are rude, when I paid for extra sauce, she had an attitude with me. Then when I checked the bag to make sure my other sauces were there, she was even more rude saying she already gave them to me. This is exactly why I check before going home. Then when I told her what sauces I was missing she said "oh yeah" like she already knew she didn't give them. Staff definitely needs training. Portion sizes are skimp. I asked for large fries and they gave me a small size portion. They are also very stale and cold like they have been sitting out for a long time. Chicken is always cold, bland, no flavor. No matter if its chicken sandwich, fingers or wings. What a waste of money. Also, this is my 3rd time coming because I gave them the benefit of the doubt since I came when they had just opened prior. Nothing had changed since the first time. The food is still lacking quality and flavor. If you are going to open a food chain, especially one that's not local, make sure your food and staff is good. Seriously waste of money. Go to Chick fil a if you want chicken or really anywhere else. read more

Wow! What a disappointment today! The floors were so greasy people were sliding around and a child couldn't get out of bathroom because of it! The tea container was wide open - no lid on top! So gross! Chicken sandwich was laden with salt or tenderizer! Every order prepared as 'to go' order. What a waste of packaging! No trays, no salad bowls! Not sure I will be going back! Food safety and overall safety with the floors is a disaster waiting to happen! Sad for such a new place! Upper management needs to come in and spot audit this place! read more

Zaxbys - YIKES! Food safety issue?! Yaaasss!! No lid on their iced tea container! - Fast Food Near Me - Chantilly, Virginia

Ohhhh how I love me some Zaxby's!!! I've been a fan as far back as I can remember while growing up in Georgia. I've been waiting a long time for one to open in the DMV and it just so happens that this one is only 3 miles from my home. The grand opening was on September 16th and for the first 100 customers they were giving out a deck of cards that listed a free meal to enjoy for the next 52 weeks. I was fortunate to be customer #69 In typical Zaxby's fashion everything from the food to the customer service was oh so good. I'm not ashamed to admit that I've been two more times since the grand opening and they are still hitting on all cylinders. I'm going to continue to enjoy the convenience of living 3 miles away by returning often!! read more

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Food is good and hot. The service is very slow. Plenty of people working but very inefficient. Floor is very slippery and unkept. Accident waiting to happen. read more

Online pickup sux!!!! God, I hate this place now. I ordered my food at 8:09PM, after waiting, waiting, and waiting some more, online ping me that it will take 8min. It's 8:52PM now and they asked me to pay. Are you stupid or didn't go to school? It was online to go with pre-payment via Amex! I am so done with this place and the food is cold... read more

Been here twice since they opened. First time: Came a little bit before dinner and ordered four platters. They messed up two of the platters (had put them as two cheaper options). I let one of the staff know (I think she was a manager). She asked if the cashier repeated my order back to me and I said that she did not. She gently reminded the cashier and they had to re-do the two orders. Since it was their mistake, they didn't charge me the difference even though two of my orders were more than the two orders that they charged me for. It did take awhile to get my correct order but understandable as it is a busy place and they are still ironing out the kinks. I got the food to go and brought it home. The fries were a bit soggy but flavors were still good in every thing. I didn't know the wings could be tossed in a different sauce besides the buffalo sauce. Kept that in mind for the second time that I went. Second time: Ordered two orders of the wings and things platters. This time we got the wings tossed in the sweet and spicy sauce and wow they were so good! I also went on a weekday when I was working from home and ordered during lunch. It was busy but not chaotic and the service was fast. The food was so good! I love the wing and things platter because you get some wings, some chicken tenders, fries, slice of toast, and a drink for about $10. There aren't many good food places in the area but I am glad this place is here!!! read more

The good - Quick access to something different. The bad - What a challenge to get just Zax sauce instead of ranch. It's a 10% chance they get it right. You ask for the "large" sometimes you get extra fries, sometimes you don't. Somehow the food is cold after a 10 minute drive. Sometimes the fries are soft, sometimes they are toastier than the toast. Sometimes the toast is buttered Bottom line - I need to know the kids schedule to try and figure out when is my best chance to get quality food. Otherwise, I'll start going to Royal Farms. read more

This is my first time trying Zaxby's. I've heard many great things and it was a disappointment for dinner tonight. But I'm willing to try an original location. Since people say this location in particular is horrible. Reasons why I didn't give it a one star: 1) love the ice machine... lol. 2) decent service 3) clean 4) fair pricing Reasons why it didn't get 4 or 5 stars: 1) chicken tenders were extremely oily 2) no wow factor in the taste 3) crinkle fries aren't that great unless you have a flavorful seasoning and the right level of crisp 4) pet peeve: getting your hot burger or sandwich with the cheese not melted irks my nerve.... and that's exactly how I got my sandwich. 5) sauces are packaged like normal fast food restaurants and cost $0.25 for any extra sauce. read more

Zaxbys - CAJUN CHICKEN SANDWICH - Fast Food Near Me - Chantilly, Virginia

We love Zaxby's food, but this location was not capable of handling a small crowd. Lots of confusion behind the counter and they weren't helping the customers standing in front of them. We had to leave after a few minutes. A shame because the food is normally great. read more

Customer service is immaculate. Way better than chick fil a. Food was served extremely fresh, like straight off the fryer. The food itself is decent. I'd eat it again if they built one in Maryland but I wouldn't travel to VA for it. read more

Zaxby's is an OK chicken wings place. The chicken is moist and tender. The breading adds flavor. The quantity is big. I like the toasted bread that comes with almost every meal. The deep-fried pickles are nice. read more

I'm so happy to have found this Zaxby's in Northern VA. I absolutely love the grilled house salad and this location is clean.

LOVED THIS PLACE! Coming from Florida, I just love me some Zaxby's and finally we have one close to the DMV! Customer service, quality, and cleanliness Will definitely be driving another 22 miles just to give them my business. Thank you again! read more

Zaxbys - Fast Food Near Me - Chantilly, Virginia

Ordered Fried Pickles that were fresh and very good! I also ordered a salad and it was very bad! the lettuce was old and brown in some places. I wouldn't order that again. read more

Much better than a prior Zaxbys I had visited in Southern Virginia some time ago. The food was ok. The tenders were not dry; that's a good thing. Crinkly fries, meh, but I feel that way about crinkly fries in general. The slaw was pretty good. It seems that this franchise might be family run. All the young ladies behind the counter looked liked they may be sisters. Very efficient and courteous service. read more

My experience here was nothing but delightful. . . ish. This Raising Canes location was a little bit smelly kind of but nothing to bad. The Food was Great per usual. GET IT NOW! read more

I don't have one near me so I wanted to give them a try. I ordered a simple meal, I understand but the wings were so bland! I ordered them naked but expected some flavor. Nope. I ended up throwing them out. Too bad. read more

Fast drive through. Very tasty. Get extra sauce! When I lived in Hampton Roads Zaxby's was my favorite and now I live up near Baltimore and drive the hour down to get it here. Thanks to whoever decided to open one of these in Nova!! read more

Zaxbys - Chicken fingers platter. Yum!! - Fast Food Near Me - Chantilly, Virginia

Cortney B denied my request to get the free big Zax snack due to "not having the same receipt" which is not a valid reason for not giving the free snack. She obviously did not know what she was supposed to do. The food is amazing though l. read more

We ate lunch here on a Sunday afternoon. Our first visit to a Zaxby's. The service was fast, friendly, and efficient. The gentleman who took our order was very pleasant. We had the asian grilled chicken salad and a fried chicken sandwich. Our order was ready very fast and they delivered it to our table which was a very nice touch. The food was delicious. The salad is a very generous portion and came with a lite vignarette dressing that was excellent. Great service, delicious food at a very reasonable price. We highly recommend this Zaxby's. It is definitely an elevated dining experience. We will be back. It is worth the trip. read more

First time trying and it was ok. Popeyes and bojangles are better. I'd eat at zaxbys again but not often.

Drive through service sucks. Major attitude problems. And I ask for one sauce pack and they tell me I gotta pay for additional. I say does my sandwich come with a sauce already? No it does not sir.. then can I have one without being charged? No. Gtfo out of here you sorry mfrs. I'll just take my business elsewhere. And to the crew inside go f yourselves. read more

NO MASKS NO GLOVES ! We went through the drive-thru on 5/1 and none of the employees we could see had on a mask and only the lady taking my Credit Card had on gloves. Not the guy making us our drinks or the lady handing us our food. We were really uneasy and did not expect this at all. read more

Despite the hectic line tonight Im very happy they opened up a Zaxby's close to home! Chicken is far the best chicken in the fast food industry. How crazy it was tonight the service was on point and i tip my hats off to the staff dealing with all this chaos The food is incredible!!! Bye chickfila, popeyes who? Update: Going back now the second time just to see if they kept the consistency and to see what the wait time is now days later. Wait time for the drive thru was 30 mins not bad compared to the 2 hour wait opening day! Little rocky on the customer service side does not seem to be organized, but that can always improve in due time. As for the food id say better then the first time! Definitely my favorite fast food spot so far. read more

Zaxbys - Fast Food Near Me - Chantilly, Virginia

Very efficient ordering system to expedite drive thru orders. Friendly and high quality customer service. Clean parking lot and neat appearance outside. The sweet tea was great. Ordered a Zax family meal - which was plentiful! The fries were hot and seasoned well. Our toast was a little overcooked, but had a good flavor. The chicken tenders were perfectly fried and seasoned. We also ordered fried pickles which were battered nice and evenly and fried to perfection. I was really happy we made the 40+ minute drive to indulge in this hometown favorite fast food spot. Stop by soon! read more

Came for lunch and thought this Zaxby's is like any other fast food chain. Sorry for those reviewed below who had a horrible experience but my food came out fast, had a nice customer experience and the food was hot! Though personally I do prefer Popeyes ;P. read more

Service here is consistently awful. I've dined both in and mostly drive thru. Food time is typically long, having to "wait up front" after placing my drive thru order. They consistently forget any special instructions. Want tongue torch sauce instead of Zac sauce? Too bad. Want the zax sauce you were suppose to get with the normal meal? Forget that too. Want nice hot fries? Oops, here are some with a nice cold kick to it. Bro, you are a FAST FOOD JOINT. The most BASIC instructions fall on deaf ears, let along just getting the order right. I've been here about 14 times (only Zaxby's in the area) and 11 of those visits I've had problems. Just use both your ears. Also, my personal favorite, you ask for ketchup, they give you two packets for your 4-person meal. You'll have better service digging through their garbage can in the back, the rats back there are nicer too! read more

Better chicken fingers than frozen. Not as good as just about everywhere else. This place is ideal for the munchies. The sauces are way too small but reasonably tasty. The service is fast food service. The dining area has a rustic vibe. read more

The food was okay but the service was bad. Took five minutes for someone ti come up to the register. I could see literally five girls standing around but no acknowledgement to customers. The drink machine was lout of most of the drink options. When I was done, I needed a to go bag and one girl literally passed me and didn't even Ask what I needed. I had to them wait one minute to get acknowledged. Please teach your ladies here some basic customer service skills. read more

What's the point in ordering online when your food ain't even ready when THEY claim it will be? Waited an extra 15 mins after the fact for our food and they still can't get the order right! Ordered two salads and they can't even give you the salad dressings you order. Y'all need to get people who can READ and get rid of these stupid teenagers who clearly can't run a business properly! It's so simple. If you can't keep up with online orders then simply don't take them. read more

Ordered 2 chicken sandwiches with fries and an order of chicken tenders. I asked for two bbq and two ranch - dipping sauces for the fries and tenders. When I paid I notice they charged me for each sauce. I asked the lady at the window if I don't get any sauces considering I ordered tenders.. she said " you didn't order enough tenders to get free sauce". I'm sorry but maybe I'm spoiled from chik fila. Where they don't charge for sauces and customer service is top priority. I'd rather go elsewhere if I'm being nickeled and dimes over a few sauces and the food is just "ok" read more

Finally went and tried this place after all the hype on its grand opening and for the crowd to finally settle down. The place is very large and has good ambience. We went on a Saturday evening at 7pm and surprised that there were very few customers after all the hype about the crowds. This is our first time at Zaxby's and did not know exactly what to order and asked the cashier what is the most popular item. She said it was the Zaxby's Club Sandwich so we ordered that. Sad to say that when we got the sandwich, it was soggy and falling apart on every bite. It was also not as good as we thought especially it was considered their most popular item and recommended by staff. The sandwich seems to be made up of chicken nuggets with lots of sauce which made it soggy and every bite, some of the nuggets would fall off. Perhaps other menu items would have been better but won't be going back any time soon.. read more

I stopped by today because they had sent a coupon in the mail. The place is basically known for their chicken tenders, buffalo wings, crinkle cut fries, and Texas toast. They also have sandwiches and salads. I ordered boneless buffalo wings, crinkle-cut fries, chicken tenders, and Texas toast. Service was quick and friendly. Unfortunately you have to pay extra for more zaxby's sauce. It is good but nothing spectacular. The menu can be a little overwhelming if you are there for the first time. With so many other chicken restaurants in the area, they had their work cut out for them to stand out. read more

Last night me and my family went to try this place and first off one of the girls that worked there looked at my mother (who was waiting for the food) like trash and ask one of the other workers "what is THAT waiting for " and rolled her eyes at my mother. On top of that it looked as if the place was ran by a bunch of teenagers jumping around and playing when no one was up at the register. Now the food was just bad it was very cold the only thing we thought even remotely tasted good was the celery and the cookies. Today me and my entire family have stomach aches we stayed home because of the vomiting. The chicken had just the weirdest taste ever. We will never be going back read more

I bought a sandwich from here on 20 Jun around 7p. I noticed the texture in the middle was a soft/chewy, a bit too much bounce. I looked at it twice while eating questioning if I should continue. Fortunately , I stopped 1/2 way through and tossed it out. Unfortunately, I didn't stop soon enough. I've been sick with the typical food poisoning symptoms since the early morning hours of 21 Jun thinking due to undercooked meat. My physician confirmed definitely food poisoning but will also test to rule out other things. If you eat here, please be sure it's thoroughly cooked through. **edited to include all other tests came back negative. Absolutely positive it was food poisoning** read more

Pros: I got the TLC Chicken Sandwich meal, it was very good, it was a good sized chicken breast, very tender and juicy, nice breading. Fries were pretty good. Cons: They asked if I wanted any sauces, made no mention that they cost extra money, it's only 25 cents but still let me know that, chick-fil-a sauces are free. Service was very slow took over 10 minutes to get my meal, and when I got there there was no line, I just walked up and ordered. By the time I got my food there was a long line and still only 1 cash register running. I will definitely be back, it was a very good chicken sandwich, I just hope they figure out how to make the service faster. Update: Went back for a second time, was much quicker this time, but my chicken sandwich was cold. Very disappointing especially after how good the sandwich was last time. Consistency is important! read more

The drive thru customer service was great. Sadly, the food was poor! I don't know when Zaxby's got so salty but it was almost unbearable. The fries were blanketed in season salt. Even the nuggets and SLICES OF BREAD taste like they were dipped in salty margarine or something. I used to love Zaxby's but it seems like the quality has gone down across its franchises. Once a favorite, but will no longer spend my money here. read more

Manager very rude to the point I had to ask for a refund before receiving my food! And one of the employees was eating on the clock. I actually have a video but I can't post! Will not be going back! read more

Zaxbys - Employee eating! - Fast Food Near Me - Chantilly, Virginia