Food: Great. Service: Great. Ambiance: Great. The street corn chicken sandwich was fire. So was the chili Mac. Fudge Chocolate chip cookie was delicious. Banana pudding shake was fire. read more

Potbelly - Banana pudding shake. - Sandwiches Near Me - Dulles, Virginia

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Mohammad Saeed and his team were great! They had over 200 boxed lunches ready early for pickup At 10AM. They made providing lunch for a job site extremely easily! read more

Worst service ever. The employees were mean and disrespectful to customers. They kept talking to each other and seemed annoyed when customers tried to order food. read more

Sucked...Haven't eaten at Potbelly's in many years but remember them for making good hearty sandwiches. However today we visited the one located in the Dulles Plaza; what a disappointment. Ordered the prime rib on wheat. There was hardly any meat. Unattractive food to say the least and very bland. Sandwich was thrown together with no care. Didn't want to argue, so I'm leaving a review. Amazingly the staff were nice. Btw we had to ask them to clean the tables. Smh Look at the picture read more

Potbelly - Prime Rib Sandwich SAD!!! - Sandwiches Near Me - Dulles, Virginia

Solid potbelly, seemed clean and customer service was good. Nothing stood out as amazing but I prefer this location over others. Got the classic A Wreck. Ingredients were fresh and sandwich came out quick. Don't forget the VooDoo chips . read more

Haven't been to potbelly in a few years and I'm considering not going back. At the Dulles retail plaza the tables were sticky, this is true of the 4 locations I've been to in northern virginia. This is a turn-off. The order taker didn't ask what kind of cheese I wanted on my "wreck" sub, he put Swiss on and I asked to change to American. They said they didn't have American cheese.. but wait..aren't we IN America? So I settled for provolone. The chocolate milkshake I ordered was as thin as ordinary chocolate milk. Overall there's much room for improvement at this location ( 0177) check # 177 on 03/12/ 2026 at 6:02pm. read more

This place was fine. Seemed clean. Was thankful that the guy asked me whether I wanted chicken with my Mediterranean as I, for some reason, thought it was vegetarian. The entire sandwich was good, but I particularly liked the hummus. I appreciate that they still have fountain drinks. read more

Very good experiences here. The sandwiches are reasonably priced for how much you get. I ordered a Lucky 7 and a Sicilian. The app says that they're exclusive to the app only so there's that. The Lucky 7 was definitely my favorite. It had tons of meats on it and felt like a sandwich worth its weight. It also had a lot of complexity to the flavor. The Sicilian was just alright to me. It had meatballs, marinara and mushrooms. Felt like it was lacking honestly. The Voodoo heat chips are my favorite to go with a sandwich here. The service here was quick and friendly every time we've been here. The staff on my last trip were super chill. The ambiance is very causal. Not a lot going on but there's tons of space to sit and eat if you'd like. read more

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Some coworkers took me to Potbelly. It is located in a large shopping center that also has Wegman Market, close to Chick-fil-A. Nice store, good decor. Pretty spacious. Italian Sandwich: Salami, old-world capicola, pepperoni, mortadella, provolone. Choice of white or wheat bread. Service was really quick, friendly, and nice. Really great place for sandwiches, Zapp's chips, bottled sodas & drinks, fountain drinks, soup, salad, and milk shakes. read more

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I stopped by Potbelly after a long absence and ordered a apple walnut salad w/o blue cheese. The employee making the salad offered to add something else which was very cool. I had chips . I took my salad to the auto dealer nearby and took some water and ate the salad which was awesome. read more

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It says open til 9 on Thurs. Doors were locked at 8:37. Complete garbage. Guy working inside refused to acknowledge us. Bad business don't go here. read more

Terrible service. I only get 30 minutes for lunch where I work. I usually try to order ahead of time so I can be in and out as quick as possible. I called ahead to order and the guy on the phone said "We're not busy right now, you can just come in and place the order" not what I wanted to do but I didn't want to argue with the guy, so I just clocked out, drove to the store, and figured I could just eat there and then rush back instead of scarfing down my food in my car like I usually do. When I got there the place was PACKED. (Not busy my ass) after five minutes I just decided to leave. I tried calling back to see if I could place an order for later, but the guy on the phone (same guy who said it wasn't busy btw) said "It's really busy right no, we can't take your order". I just wanted a chicken club man, not even a complex customized order or anything, I would get it if I started spouting off like 20 different combinations of condiments and toppings and the guy said, sorry I can't do that right now, but this is just a started menu item that I wanted to set up to pick up an hour later, and they couldn't even do that. Now I'm writing this review from my car out of pure anger instead of eating. Now I have to work through lunch. Thanks Potbelly. I should've just gone to chipotle again, at least they can take an order and get it out in time. But god forbid I wanna mix it up once in a while. The sandwiches at potbelly are actually great and I like the design of the place, but service today was terrible and now I'm going back to work with no lunch. read more

Service was subpar, and the food was a waste of money. No one should be paying for a sandwich with two slices of deli meat. This is a sad excuse for a sandwich. read more

Potbelly - Avo Turkey - Sandwiches Near Me - Dulles, Virginia

Terrible customer service. Nasa was very disrespectful when I was placing my order. I specifically asked for light pepper, but that's not what I received. I'll never visit this location again I recommend trying another spot instead. I'd give zero star if I could read more

I had great service at this Potbelly's. The ladies were super nice and helpful. My chicken salad sandwich travelled very well and it was delicious! They also have Dr. Pepper which is a huge bonus read more

Went in last night and was told the only thing available was tuna or a grilled cheese. I'm sure it had nothing to do with the fact that it was 30 mins before closing... read more

Potbelly is never a let down. Whenever I want an Italian sub this is where I go. They give you plenty of protein and veggies. The staff was quick and friendly. The restaurant was clean. I would recommend this location. read more

Potbelly - Italian sub - Sandwiches Near Me - Dulles, Virginia

I just made a mobile order of 3 sandwiches with toppings on them and none of them ended up with toppings at all. i also called the store and no one picked up. read more

I love the chicken and tuna salad. The Artichokes are awesome. move so I ordered this one last time. I'll be back again.

I honestly don't understand this location. This location has an uncanny ability to make every single sandwich incorrectly. I'll order delivery direct from Potbelly and the stickers will say the correct order and there will multiple issues with the sandwich. For example: we've ordered chicken Mediterranean and gotten no chicken, no hot peppers (which should be a crime tbh) and tomatoes when there shouldn't be. It's pretty bad; it's not just having to pluck off a tomato. I reached out to corporate and got aggressive calls from a local manager. No thanks. I don't know if they're short staffed or simply don't care, but we used to order Potbelly at least once a week and I have no desire to eat at Potbelly anymore. Bummer. read more

My first time here, I ordered the angus beef sandwich on wheat and my husband got the tuna sandwich. The bund on my sandwich was really thick and tough. The angus beef tasted like flavored ham. My husbands sandwich was toasted and he didn't really want a warm tuna sandwich. We were both hungry so we did eat it but I personally don't think it's quality food. read more

Imagine sandwiches soup and salad! Healthy options with nutrition information! And a playground outside:-) The pot belly has great lighting. Great spot to do work inside or outside. It's basically a food court you can meet friends and all eat and different places. And they have the best toilet paper! Just a perk! read more

Potbelly - Outdoor seating with a playground - Sandwiches Near Me - Dulles, Virginia

Tried 3 times to get my refund (as my D.Dash driver left my order at the wrong house). Attempt 1: I contacted DD immediately, got an email confirmation w/confirmation the case reached corporate Potbelly's. Attempt 2: I called the location where my order was picked up--the manager was rude but assured me his boss, Rick, would handle the problem. 3wks later &Still no refund! Attempt 3: i emailed corporate potbelly and got no response. I will now contact my bank and go that route. What a headache. This is the very first one I used potbelly's app and Door dash. read more

Food is always good when the order is actually correct. Multiple times I've had issues with my order and it's sad but I enjoy the food. Over the past few months: 1) had door dash cancel my order because someone else picked it up, the store remade it and I drove to pickup, 2) ordered delivery and got the wrong sandwich, did not have time to call the store to correct the issue , 3) ordered delivery got my sandwich with no meat, called the store they remade my sandwich and delivered the sandwich with meat, 4) today ordered pickup and showed up at pickup time, my order was missing. Someone else picked it up in error I guess? 2nd time this happened, see #1. They did remake my order and apologized. It shouldn't be this hard to order a darn sandwich!!!! Food quality is good but the sheer frustration! I am not confident when I place my order that I'll get it correctly or on time. Not sure why this keeps happening. But I will not be ordering from them anymore due to all the order issues I've experienced. A few mistakes I can forgive but it's been 4 mistakes in the past 6 orders!! It's unfortunate but I'm so frustrated. read more

service was great , very helpful . food was delicious , mac & cheese gsve me this nostalgia feeling from when i was younger (idk how to explain it , dome good memories ) also cashier offered a water cup which was super nice & refreshing . lastly , chicken pot pie , as a first time , it was pretty good (used it as a dip for my italian) good day now . read more

I like this place. It's next to Wegmans and the staff moves with urgency so you'll be in and out even if the line is long (which can happen). Shakes are great and of course their sandwiches are awesome. I always get the T-K-Y sandwich which is their thinner leaner version of the turkey sandwich. I do that cause then I don't feel guilty about ordering their one of their awesome shakes. Now you can combine shakes. Coffee with Oreo, yes please! Who doesn't like Potbelly's? If you don't, then you definitely need counseling! read more

Potbelly is a great place to go for quick sandwiches, soups, and salads. This location is in the wegmans shopping center next to Robek's. There is also a playground for kids outside of this potbelly's. You can eat inside or outside. Atmosphere is friendly, casual, and fun. They have local musicians play everyday around lunch time which is kinda cool. I think they get free sandwiches if they play. In case you know anyone that is trying to get their music heard. I like potbelly because their portions are not super huge. It's just right. You don't feel stuffed after eating their sandwiches. Wreck salad is pretty good too. They also have a signature chocolate chip oatmeal cookie that is to die for! I had broc cheddar soup last monday and a tuna salad sandwich. Forgot to take pics of the sandwich but here ist he soup. It was delicious! Prices are reasonable. Cheers! read more

Potbelly - Broc Cheddar Soup - Sandwiches Near Me - Dulles, Virginia

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It's a great place for quick lunch. This particular place felt like almost a family venture. The women who made sandwiches made sure to ask if we wanted everything in the sandwiches. The cashier (an older man) was really polite and pleasant. Space was clean. I would only avoid jalapeños in their sandwiches if you don't like spicy food because they were really on the spicy side. I'd come back to this place. read more

This is a pretty solid lunch place. They have all your basic sandwiches and amazing salads. They also have fresh cookies baked daily and milkshakes. It gets really busy in here since it's one of like 5 restaurants in one office park vicinity in the area. However, the line moves pretty fast and there is outdoor seating :) read more

I recently had to cancel an order due to the pandemic. When I called, they cancelled the order with no problem. A month later the charges had not been reversed. I contacted the store and spoke with Tim. He explained there were some additional steps to take to refund the transaction since the order was placed online. He took the information about the orders from me and promptly took care of the refund. I've always had good food at PotBelly, and the service at this location definitely matches the quality of food. read more

Ordered a salad and waited in line as the people in front ordered sandwiches, when my turn came up, I told the gentleman i ordered a salad. so, i waited...and waited, several employees looked at me, but had no interest in helping me. I went back into the ordering line (by now its starting to get busy) and re-ordered my salad and the nice lady asked if I got my first salad I ordered and I informed her no, and I have been waiting for 5-10 minutes. She kindly took my order and began to make it. She offered me a free cookie for my troubles and told the gentlemen at the register to not charge me for it. My turn came around to pay, and I was charged for the cookie the lady had offered me for my troubles..... I gave up and payed my bill. So much confusion and chaos between the employees, well... probably won't go back. read more

I am often all about the quick lunch, as I'd rather spending my hour shopping and wondering around with my friend Q than eating at one of the same 5 places that we always eat (although I'm trying to break him of this habit.) Potbelly provides a quick eat in dining experience with excellent quality sub sandwiches. I have never had a bad experience at any Potbelly location, this one just happens to be closest to work. I typically go with the chicken salad on white or if I'm being healthy the turkey on wheat. They charge the same amount for all of their tasty sandwiches ($4.19) and you can get several different sides (mac salad, potato salad, coleslaw, chips, etc.) They really have the quality that Subway tends to lack. My favorite part of any sandwich that I get there is how they slice the pickles (I know strange right?) they are cut thin, length wise, so you get a tasty bite of pickle in each sandwich! If you are not completely full from your sandwich, I highly advise checking out either their oatmeal chocolate chip cookies (YUM) or one of their milk shakes. I dont advise trying both or you'll be in a food coma by the time you get back to your desk! read more

The Good: The sandwiches were really good. I had the roast beef, my son had the turkey breast, and my daughter had a pizza sandwich. All of us loved our sandwiches. The girl who put the condiments was really nice as well. The Bad: The guy who prepped the sandwiches was a bit impatient. I haven't been to Potbelly since I worked in Chinatown in 2001 (yes...2001), so I don't know the menu. There was no one behind us, and he was super exasperated because we were looking at the menu a little bit long. My son went first, and he was huffy and puffy asking if he wanted white or wheat. After his, I went up and ordered for my daughter and I. He, in a really obnoxious way, stared at the bread like "Ummm...what do you want?" The Ugly: The cashier girl was the worst of all. She was like "Ok, what do you have?" I told her, and I asked for fountain drinks. When I was getting my wallet, I hadn't noticed that the kids had grabbed them, and I asked, "Oh, do I just grab the cups?" She raised her voice, "Didn't I just GIVE them to you?" She is so lucky that I've been meditating and are in a great place. After we ate and were leaving, she looked up and then went back to texting on her phone. There was no "Have a nice day" or even a smile. If I want to go to Potbelly, I'll go to the one in Fair Oaks. When we get our haircuts, we will go to another place. read more

Eh...We won't be back here unless I regress into one of the college kids who wants to eat fruit on my sub and pretend to be eclectic. The patrons wreaked of small town kids wanting to be cool yet eyeballing you so you didn't get 'too close' to them. It was sad, really. Good part: fast moving lunch line Bad part: dry sub bread, looked a little grungy inside, not a lot of more 'normal' type subs and the staff was impatient. There was very little meat on both of our subs and even less veggies. Priced higher considering the (lack of) quality of food. I'd rather go to Subway where the foods always good and the staff is always friendly. You want my money..? Earn it! read more

I've come to this location several times because I work nearby and my coworkers and I love getting it for lunch. That being said, I have NEVER had a good experience here while the big black guy is working. I can't remember his name, maybe it's Jesse? Not sure, but my god does he have a shitty attitude. He talks down to me like I'm stupid, and is just so rude. My last visit, my coworker and I had just gotten off work and were both in line. It wasn't too busy, maybe 3 other parties in the place. This guy is making my sub and is complaining the entire time "I haven't gotten any of my stuff done, you people need to stop coming in" then he says very loud "i advise you ALL to just go home and cook YOURSELVES some food" i just stood there like what. (I had had a really bad day myself and just wanted this damn sandwich) so I said "look. I've had a really shitty day so just make my sandwich please" he starts rolling his eyes and literally throwing stuff on my sandwich and tosses it to me. The Manassas location is 100x better. The staff is so friendly and everything tastes amazing. Everyone at this location just has bad attitudes. Get over yourselves and do your job. read more

Finally some decent employees at this location! Madeleine is the shining star here, she is so welcoming and a breath of fresh air compared to what has been happening at this potbelly. Will keep us coming back!!!!! read more

Awful location. Never have enough staff and by the time they made my sandwich it was cold. No apology and no courtesy. I use to love potbelly shakes but they made such a bad runny shake that I returned it. I had better experience at other locations so, this one is done for me. read more

Great sandwiches in here and they can push through a lunchtime line pretty fast. The place was also clean and everyone was friendly. I do like the music they have playing at lunchtime, nice spot for a break. read more

I can only give them a 4 because I haven't had the food. I only go into to this Potbelly for shakes and cookies! Every time I go into this location --I'm in and out! My shakes are always good and so our the cookies! The staff is also very nice! One of my sweet spots! read more

Potbelly - Strawberry banana shake - Sandwiches Near Me - Dulles, Virginia

Had a wreck. It was very good. A little smaller than I expected since it was a "bigs" But it was flavorful, hot and delicious. The place was highly recommended by locals. I thought is was good, but I wouldn't go too far out of way to get back. They had some dude playing live music. That really was irritating. They always turn the volume up a few notches louder than needed. I get it - you don't want customers hanging around any longer then they really need a table. Why not just send someone around after they take the last bite of food and start helping them toward the door? Shake their chair a few times? And, if they don't get the hint, you can pull out a bull horn and loudly invite them to go? You'd save money not having to pay the dude. Regulars, if there are any, will still come, pay a little too much for a sandwich and get out. Win-Win. read more