The employee was disrespectful towards me in the store and there is always a very long line. Beware when shopping at Zara!

Bad service Employees barely help They do you a favor I had to wait 15 minutes for help and the store is empty! read more

Very poorly managed store! It's not even Christmas and lines are like Black Friday. Needs better employee management. I would take a closer look at scheduling and use I'd resources. Very disappointing. read more

I came to this store with one item to return and I stood in the line for about an hour (exhausted after work) just to get into the store. As usual, there was two cashiers, and the line was halfway through the store. When I FINALLY got to the cashier, they were unable to retun the item without a physical CC even though I had it on my phone on Apple Pay. I could either take store credit or come back with a card. Absolutely the WORST customer service. read more

I was just at Zara in glendale... after waiting in line for 1 hour and 15 minutes... I shown to manager the item which was under display $ 119.99 and requested to sale with that price ... and not to cheat... but they refused me... sad about this matter ... so we will make a formal complaint with Better Business Bureau. read more

Year round there is a very long line at Zara...anyone returning anything means watching the store clerk, re-hang, re-censor and place the item back on a rack. Can't this be done later when there isn't 40 people waiting? I wouldn't be surprised if they started steaming the clothes people are returning. Invest in a better return and purchase work flow to keep your customers happy. This should be an enjoyable experience not dreaded like the DMV. read more

Dont shop here. Worst costumer service ever. Bad experiences everytime i come here. Dont even want to give 1 atar rating!!!!!! read more

Stepped into this store after a 2 year hiatus. No one greets you when you walk in but you get a nice up and down look. The dressing room employees were nice, unlike the employee on the floor who were of no help. I would say the worst part of the store was the waiting time at the register. 25 minutes and there were only four people in front of me. Disclaimer, I used to work at this location when it opened. I left due to poor management in the children's department and catty employees. It's upsetting to see in these reviews that nothing has changed since then. At the end of the day when it comes to fast fashion company's, Zara and H&M are around the same tier in quality, might as well stick to H&M. read more

The manager here is hella rude and unhappy all the time. She shouldn't be a manager. Pick another career lady.

WORST CUSTOMER SERVICE.... If i could give zero star, I would have. Their customer service is the worst. got a few gift items, unable to return, exchange or even get a store credit. Granted I didn't have a gift receipt, but once i obtained the actual receipt, they weren't able to honor it. clothes are def not worth the hassle. I'd go somewhere else with better customer service. read more

I love shopping at Zara, so I'm very sad to have to post this. I have purchased three items now that had a USD price sticker placed over a Euro price sticker. The problem is, the exchange rate conversion is very off. For example, I bought a a men's t-shirt for $25.90 USD, the Euro price underneath, however, is 15.95. The proper conversion should be more like $18.59 USD. I also bought two men's colognes, both priced at $22.90 USD, with Euro prices of 12.95 - again, not accurate, should be more like $15 USD. These purchases were made at the DTLA location and the Glendale location. I contacted customer service in search of an explanation and was completely blown off by three different representatives. Not cool. So Zara, I'm looking at you. We all need an explanation. read more

Zara - Super inaccurate exchange rate conversion - Women's Clothing Near Me - Glendale, California

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How disappointing that such an amazing brand manages to have poorly managed stores that ruin the brand's reputation. Most employees at Zara Glendale fail to provide customer service over and over again. I am always greeted by employees who have 0 interest in their jobs and/or helping us customers. There are always crazy lines, which take over 30-40 minutes to finalize a transaction. While waiting in these long lines, employees are never kind enough to hold the heavy merchandise while you wait in line. You will be stuck with 20 hangers on your wrists for over 40 minutes (yes I do shop a lot). Boy, God forbid if you are a day or two late for your returns. I take responsibility in being late with my returns but the amount of attitude and rudeness I get from the cashiers is unacceptable. They can kindly inform you of their return policy and/or about the delayed return but they rather roll their eyes at you. Entire Glendale Zara needs to have a corporate meeting and focus on customer service, better management and organization. Terrible!!!!!!!!!!!! read more

Waited in line for 50min on Monday afternoon. They only had the main three cashiers open and told the people behind us to go to the kids section after waited for 40min. Not to mention they only have 5-6 social distancing tapes for the line, so the people were lining up too close to each other. The worst management!!!! read more

I came here 16 minutes after they opened on a Monday morning and the line was STILL ridiculously long. Do not come here if you don't have an hour + read more

Terrible customer service. The line is so long and there is only one guy at the cash register. There are 4 other employees just casually walking around but no one is helping make the line go faster by opening another register. I have been in the line for half hour. It's ridiculous. So upsetting. read more

This store is a complete mess. Clothes all over the floor, extremely long, slow check out lines. I was in the store last night, Saturday, January 21 and I believe there were two people working in the whole store. Good Lord it was horrible; I'm never going back. read more

So every time I come to this Zara there is never anyone in the men's department to ring out and they always have a line if not a massive line on the other side. There is no one to help you and the optics of seeing employees in the back area by the fitting room folding clothes while Someone could ring you out is not good - the name of the game is to make a purchase ......this doesn't make a lot of sense to anybody watching this. I'm not sure if this is an issue of misdirection or miss management or you just can't find good people or keep good people . Who would want to work here and with it seeming so dysfunctional . I'm not sure why no one there can't figure this out - I will not come back to this store anymore I don't think anyone at ZARA actually cares at all and it does not make any sense .... this is your handicap just get in there and fix it isn't that difficult to do! read more

Update your hours for the love of God!!! It would be very helpful for everyone! Especially if you Uber here at 7 when it shows online they close at 9 just so they can tell you there are close. I totally understand COVID has ruined a lot of things but let's not keep the madness going with your loyal customers by misinforming them. read more

The young worker in the kids section at the register I think her name is.... rude! Any question I have she looks annoyed and bored with anything I have to say. This is not the first encounter. She's been here a while idk how they even hired this girl to work with people. Today I asked about a kids sweater. I wanted to know if they had the sweater in a different size. Her quick response with an eye roll was if it's not on the floor it may be misplaced or someone is holding it. Hmmmm how about you do your job and help locate it!!! read more

I am so upset to them. After 2 months closing they reopened again and I went to store for returning my item and they told we cannot accept your return because it is over 30 days! I said you were closed how can i return? ! They said our other locations were working, I told I live in Glendale and don't have any car to go to the other locations! Dose it make sense!!! Can you imagine because of their faults they didn't accept my return! I don't recommended to buy from them anymore. read more

I give this place a ZERO!!!!!! This store has the most incompetent people working there. I think they have IQ's of tomato cans. Two cashiers taking their sweet time taking back returns. Went to ask a manager if they could get more help while other employees just were standing around picking their butts, and the manager said that there was nothing that could be done as he didn't even get out of his chair to even look at the situation. I asked for his name and he told me that he didn't have to give his name. I am putting this out here to save people the hassle and frustration of this poorly ran store. I can say I will NEVER!!!!! Go back there. read more

Slowest cashiers of all time. Huge store, 25 people in line and only 2 cashiers taking their sweet time ringing people up. I kept count, it took 1 cashier 14 minutes to ring up 8 items. From the 14 minutes, 10 were spent on folding clothes to only stuff in a bag afterwards. Waited in line for almost 40 min to buy a shirt. read more

It's super busy at this location & the customer service is not good. Also really long lines. They have nice clothes tho.

Worst place to shop. Managers Stefanie and Marcos are bad customer service people. And they don't care. They don't know their merchandise. Long story short, I shouldn't have bought fast fashion here anyways. I usually shop at mom & pop shops where they are more conscious about sourcing and manufacturing and care in general about their customers. It's my own fault for supporting this evil place. They have miserable peeps who work for them bc I'm sure their whole motto is cruel. It's all a big cycle. And I'm going to try my hardest never to shop at Zara. No matter how fast they are at copying other designers. read more

My rating would be a score of a Zero. The one star is for one diligent employee who didn't look at her phone or chit chat with employees, who was tagging and moving and truly interested in her work and task at hand, and yet she stopped to answer my questions several times. She deserves some recognition. Other than her, the management really needs to call in for a meeting, and do a 'clean up', of the store and of some of the employees! I tried to talk to a manager about my experience, but I was given excuses; and then I thought I should yelp it. Floor employees were doing busy work, mostly. The cashiers were so so unprofessional. So, imagine this: I am paying at the counter, and the cashier did not make any eye contact, continued her conversation with her co-worker, who was supposedly helping another customer, and then she left me in the middle of a transaction to show her friend what item she put on hold for herself! Wait, there is more... Then when my receipt was printed she handed it to me WITHOUT even looking at me, and then went to her phone! So, I said "hi, could you look at me?" she said, "this is not a phone, it's an ipad." hmmmm.... So, the place was a mess, only few racks were tidy... Marshall's has better order and much better attitude! I almost don't want to wear the beautiful black top I got, since it reminds me of their blasé cold faces! read more

I wish I could give this place a zero. Zara is the worst and the people working at this location are wreched. I tried to enter the store to make a return 15min before they closed and the "manager" would not let me in. He was extremely rude. They weren't even closed!! I will never shop here again! I hope they go out of business, it's probably best to stop supporting companies built on child labor and not paying their vendors. read more

The worst Zara in Los Angeles County!! This Zara only allows certain amount of customers shopping inside this huge store, so I had to wait in line almost an hour to enter the store. After I went inside the store, I found out some customers not even wearing masks! So what the points this Zara acts so serious to control the amount of customers inside the store???!!! Then, I had to wait in line for half hour to pay!! Overall, the shopping experience is horrible and wasting my time. Just go to the Zara in Arcadia Santa Anita mall or Beverly Center, you can just walk in or short wait! One hour waiting in line in this Glendale Zara is ridiculous. read more

This Zara has the worst lines to check out, always. You have to have a lot of time if you want to purchase something here.

Cash register at the kids dept. doesn't know what she's doing so she asked us to move to the ladies dept same there both cashiers looked confused unprofessional we waited for the manager to show up then they both just left to check out something!!! Customers were soooo upset! Definitely lack of training !!!!! This was around 12:30 read more

Service here is excellent and selection of clothing is excellent too. I been here twice and the associates are much nicer than the one in The Grove/Farmers Market. This store has more open space and not as cluttered feeling like the one at the The Grove. I rather come here to some Zara shopping. The associates are friendly and accommodating. read more

While I like the brand Zara. This Zara is just not managed well! No matter what time you come it's ALWAYS THE LONGEST WAIT!!! Why??? Because they won't designate a lane for RETURNS! It's that simple. People come in with bags of stuff to return and stand in the same line as a customer purchasing one or two items. It's the most absurd, asinine, inconsiderate, poorly thought out method that I have ever seen!!! Please change this! I blame management because other Zara locations are not like this AT ALL! read more

I don't understand why Zara has such a hard time hiring helpful staff and figuring out an efficient way to complete transactions. I have been coming here for over 5 years and not once has there been a short line. The line is always out the door and prepared to wait 30-40 mins at the minimum to check out. On top of that everyone is rude. I'm so curious how the hiring process works here. Coming to this Zara is a chore for me that I never want to do but I kind of have to because they have cute clothes lol read more

I love shopping at zara but the employees in this location don't like to be any help to u very rude and they make u feel unwelcome I asked one of the employee to find a particular item for my daughter she was so annoyed and didn't even want to look for that item read more

I am very bored so I decided to make a review about this location. Zara is good, a little messy but that's not because of the employees... Customers are the real problem: they are a nightmar. I went there the other day and all I could see was ungrateful brats always complaining about everything: "oh the line is so long", "why don't you have more cashiers?" "I want this in blue but you're saying it's sold out so what can you do about it?", "why don't you accept my return? It's only been 65 days" "why do I have to wear a mask on my nose, how am I supposed to breath? It's on my mouth, it's good enough!" ... Oh man... How about you stay home and shop online? I understand why all the workers there are rude and mean as f*ck. You guys are freaking annoying!! If they say no to your ridiculous request, that means it's no! Who do you think you are to tell them what should be done or not? The CEO of he company? If I worked there, I'd probably want to slap everyone too. You shouldn't be allowed to leave your home without social skills training. There's a pandemic going on, stop complaining about everything. What are you, 8 yo kids? Grow up. Have a good day and happy new year :) read more

Perfect selection from classy to trendy and fast shipping unlike Mango where pkgs get lost

I stopped in at ZARA Glendale Galleria after a long break. As usual a unique line of mens wear at reasonable prices. Of all the local ZARA'S this location is the largest, nicest and most stocked. As an added surprise, I ran into my two favorite employees, David and Jose. Both are the epitome of friendly, knowledgable and professional customer service reps. It was great seeing them on the sales floor. If you need any assistance these guys are definitely the ones to ask. If you like stylish, classy, unique designs I highly recommend visiting ZARA whenever you're in the neighborhood. 5 stars for David and Jose. read more

The worst store manager. Your return and exchange policy is just horrible as well. Just wasted 2 hours at your store. My last visit for sure. read more

I went to Zara a couple of days ago and was treated really badly by some of the employees. They treated me really badly and I left Zara in anger!!! read more

I love the selection of clothing, but I absolutely hate the attitude of the employees. I understand it might be exhausting, but the attitude is not necessary for those who are just trying to shop. If customer service isn't your thing, please don't work here. read more

There are 5 chicks standing around the register but only one is ringing. Sometimes I have the leisure to stroll around the mall without a care in the world but at other times I have places to go and people to see and standing in a line for 15 minutes while the employees are lollygagging is not my idea of fun. I love Zara clothing but they hire the most incompetent people without any knowledge of customer service in most of their stores. read more