45 plus minute wait for checkout. The employees see there are over 30 people in line but they just continue to slowly stroll around the store instead of opening an extra register maybe? Guess it's too novel of an idea. read more

I'm only giving 1 star because I can't give a negative number, my experience in this particular Zara location was beyond horrible, I went in to get an item and was waiting at the register to receive help on finding out how many were in stock as I needed to purchase a large amount of this item. I stood there as employees were conversing right next to me in the men's fitting room, totally ignoring me, I then asked one of the employees for help and he stated he was off the clock and turned his back to me and continued conversing with another male employee showing him his phone, a young lady walks up and briefly tells another gentleman walking up for help that the register is closed, she continues walking to the men's fitting room and I ask if anyone can help me and the young lady and the guy in the fitting room said no we can't help you have to go to the women's register when all I needed was an item lookup, I then go to the women's area and find an employee on the floor, I asked if they have a particular item in stock and she seemed extremely confused stating I would need to check in the men's department, I explained that I just came from there and they turned me away, the employee then consults with another women employee, she enters the item code and advises they have 2 in stock in the back and I will need to collect them in the men's department, my boyfriend and I explained the rude service that we received in the men's department and the female employee walked us over only to find the men's register now open with a line, this caused me to feel extremely agitated as it was only minutes before I walked to the women's section. If the young lady was going to soon open her register I'm not sure why she couldn't have said I'm going to open shortly and will be more than happy to assist you, or even she wasn't going to open soon she could've called for help on the walkie talkie instead of completely turning us away. We talked to the young woman asking why she turned us away if she was just going to open her register moments after her only reply is "I was on break and my register was closed", she expressed it in the rudest manner with no care that we were upset, my boyfriend asked for her name as he was going to contact customer service to report the rude service and she replies, "I don't care I will gladly provide you with my name" The women employee then requested the guy in the fitting room to assist us with getting the items, the same guy who turned us away, she then tells us the employees are protected and they cannot provide us with their names apologizes for the situation in a nonchalant manner and walks away. A manager then came out to assess the situation but did not provide any real help as we explained what happened and how the employee didn't even apologize but continued to speak to us in a disrespectful manner, to make matters worse the manager apologizes and has us get in line to purchase our items with the same employee we just had an issue with. As we are already frustrated, the tension is high when we finally approach the register to purchase our items with the young lady employee, she rings up our items not saying a word, my boyfriend advises her actions were not acceptable and that she should always provide good customer service as she being an employee of Zara represents Zara's brand. As she is handing us our change she then makes a sarcastic remark and calls for her supervisor claiming we were being rude to her, it was so funny to watch her contact help on her walkie talkie at that specific moment but could not do it before when we originally needed help, I collected our change and walked out of the store furiously, I will never shop at this Zara again! in fact it makes me not even want to shop at Zara at all given this horrible customer experience, I also will not recommend anyone to shop here****UPDATE******THE USERS WHO FOUND THIS REVIEW FUNNY ARE EMPLOYEES OF ZARA, IN FACT PATSY P. WAS THE EMPLOYEE THIS REVIEW IS REGARDING, WHO EXEMPLIFIED A RUDE AND UNPROFESSIONAL DEMEANOR/BEHAVIOR TOWARD ME, I WAS A PAYING CUSTOMER OF ZARA AND FOR THE EMPLOYEE I WAS IN CONTACT WITH TO FIND THIS REVIEW FUNNY DEMONSTRATES THE POOR CUSTOMER SERVICE AND UNPROFESSIONALISM I RECEIVED, AND LOOKS BADLY ON ZARA AS A WHOLE, PATSY P. I WANT YOU TO KNOW I HAVE TAKEN A SCREENSHOT OF YOUR RESPONSE AND WILL BE SENDING IT TO CORPORATE** read more

Zaras reviews, clothes, and lack of unprofessionalism is going down. The line is longer for returns than people purchasing. Anyway i bought a dress because i had a last minute event, I took off the tag at home while rushing to go to a event and never ended up fitting on me so i wore something else next day i called customer service they said i can return the dress WITHOUT the tag attached. I tried returning the dress the cashier was giving me a hard time saying the tag is unattached i said i already called customer service they said its ok to return it, she did not know what to say next thing she said its worn. Uh? Anything to not return the dress and their return sales percentage not to go down. At this point i get so furious and dont want to deal with these rude employees! I filed a complaint on the store through their customer service. Zara seems to not give a crap about their customer service they think its a busy store and will get customers anyway but they dont know Zara value and lack of customer service is going down hill. Horrible store, horrible employees they look like they dont want to be there anyway read more

Hey Zara how about hire some more people! These lines are ridiculous and not worth the cheap product. Sick of waiting 30 minutes to purchase or make a return. Such a joke, get it together read more

Zara - Long ass line - Women's Clothing Near Me - Glendale, California

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This isnt necessarily for this location but it is for corporate. How stupid and money hungry do you have to be to have your customers download the stupid Zara app in order to use the fitting room.. You have to "reserve" the fitting room with the app. That is genuinely probably one of the dumbest things I have heard in my life. Not to mention the crappy as reception. What if my battery is low?? Just so low of this place cmonnnnn read more

Zara is a nice store if you're looking for formal and spring time outfits. I went in yesterday with a friend to just see if I like anything and I decided to pick up a shirt. I stood in line around 11:20am and FINALLY MADE IT TO CHECKOUT AT 12:30pm. WHAT??? I don't understand why it took so damn long because there was barely anyone in line. Plus, it was a Monday so I can't even imagine the lines on a weekend. No offense but the employees work like snails. Self-checkout would be perfect for a store like this. read more

I would give zero stars if I could. This is my third time here in the last week because of last minute pick ups and returns. The lines are to the door in all sections from open to close. The register people operate with zero sense of urgency and stop to talk to each other in between. The line is 25 minutes minimum. The store is a mess. It's an awful experience every time. I'd recommend ordering and returning online or just finding another store altogether because this place is trash. read more

I had ordered an item online that was delivered in unacceptable condition. I came in to make the return and the sales associate told me that it was not able to be returned because of the damages!!! (I understand, protocol). Afterwards, I was introduced to Marjan, the manager, who went back and forth with me and resolved the issue in such a professional manner. I worked in retail for years, so I know the stories people make up to get their money back, but this was an error made from fulfillment! She could have easily directed me to customer service but she resolved the issue very quickly. This is the type of leadership that busy stores such as Zara need. Thank you!! read more

Man oh man. The checkout is horrendous! The cashiers need to get new jobs. They literally go out their way to work slow. A manager should be at checkout or very nearby. I worked at various retails including Times Square and never ever had any customers waiting as long as this store does. The fitting room worker was beyond sweet and she needs to be made a supervisor. There are many jobs out there if you hate this so much keep it moving read more

Woof! 40 minutes in line to buy two things!! And the shoppers at this location do not respect social distancing and some do not wear masks, and the store employees are too busy to enforce mask rules. Won't shop here again. read more

Standing in line for over 45 min feel like I'm getting in a Disney ride if you know there's all these people buying why 1 cashier in mens buy limited cashiers in women. Who coordinates this? I know it's not the cashiers fault can you guys change this? We got stuff to do. read more

This store has a big selection in LA. I was there yesterday and yes, the line was long but I can't say it was lack of employment! All registers were open. The employees work very well but, there is hundreds customers in the store ! Cramped! The AC wasn't enough for that store , you couldn't breath . I guess it's not the employment nor management if they open up more locations probably people won't drive from other cities to Glendale location. Overall my experience was exceptional yesterday. The lady in register was very nice, fast, helpful . read more

The worst!!!! This location is ALWAYS BUSY so you would think they would have MORE PEOPLE ON THE REGISTERS so shoppers won't have to wait in line for 30 to 60 minutes!!! Half of the other employees are pretending to fold clothes and the others are walking around aimlessly when they could be on a register. Never again! H&M get me out faster than Zara! read more

The only place that I've ever been to that will 50+ people in line and only one register open. But 6 people folding clothes nearby.

The thing that's so hard about holiday shopping is you go out and want to buy everything for yourself while you're supposed to be shopping for others. Let me tell you this Zara location does not help that problem one single bit. It's pretty much the most meticulous Zara I've been in to date. I absolutely despise shopping in a clusterf**k of a store. It makes for such a poor experience but this Zara is anything but that. They could use a few more associates working on the registers when they have a line nearly 20 deep but the selection and tidiness of the store is unparalleled to other locations. Great option for shopping for yourself or holiday shopping. read more

Very bad customer service, the store have closed their fitting rooms and when you go to return your items that didn't fit you they won't agree To return the items. read more

Worse customer service ever. Cashier called me a lier in front of my kids! She was taking over 20 mins to do a refund and actually 3 workers couldn't figure it out. I will be contacting corporate support for this big issue. Worse store ever! If they sell this expensive brand and want more customers please hire professionals not idiots that offend customers. read more

The worst customer service I have ever encountered The cashier charged me 69.90 for an item that I didn't purchase nor do I even know what it's. When I noticed the charge the next day I went back to the store they refused to acknowledge their mistake or give me my money back. When I told them to check the camera they said they don't have that ability. Manager promised to email corporate and asked me to call corporate customer service too which I did. On the phone no one helped instead they asked me to email them a copy of the receipt and promised to get back to me within 3-5 days which I did. It's been over a week and no one contacted me yet neither by phone nor by email and still didn't get my money back yet. I found out later from reading online reviews that this is how Zara conducts business. read more

Finally, Zara is in Glendale!! The store is big. I had actually just come from the Pasadena store and the ladies' section is about the same size but the men's and kid's sections are much bigger. I found a couple of dresses at this location that I didn't see in Pasadena. Unfortunately, they were already sold out in my size. You guys just opened...how is that possible?! It took awhile to flag down one of the associates as it was a bit of a zoo inside. But overall, I'm happy they're here. The Galleria sure has improved over the years. read more

I can always count on Zara to find some things I can use for casual wear or formal. Very clean and large store. They have clothing and accessories for women, men and children as well. The only reason I didn't give five stars is due to the check out lines. They really need more assistance for the check out process. There was a long line and only one register open and doing returns takes longer. I did find cute sandals and shorts for a nice affordable price. read more

Zara - Check out line with a couple of registers with a long line.... - Women's Clothing Near Me - Glendale, California

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hoy 21 de abril de 2025 a las 5 pm iba a hacer el pago de un vestido en la caja y una señora que estaba en la caja de pelo rojo junto con un muchacho moreno de pelo largo ellos dos hoy eran los encargados de la caja. yo no entiendo inglés y la señora preguntó para mí que si en card o cash yo no entendí y ella me dejo esperando un rato y luego volvió a preguntar yo le decía que podía pagar de cualquiera de las dos formas y la señora se puso muy grosera y me gritó delante de las otras personas toda ofuscada yo no sé qué problemas tendra o si está muy aburrida en su trabajo pero fue muy grosera conmigo y lo que es peor el muchacho moreno de pelo largo que estaba con ella en la caja tampoco me atendió y lo que es peor el hablaba español y ni así me ayudó , solo se dedicó a reírse la verdad no sé de qué. deberían de tener una capacitación de atención al cliente este par de cajeros de Zara. ahí les cuento por si se encuentran con este par de personas para que nos les dañen sus compras porque la verdad nunca volveré a esa tienda. pésimo el servicio de los cajeros. read more

Zara customer service is the absolute worst... I waited 45 minutes to get helped, and when I got to the register the cashier lady was so rude. She threw the pants that I was buying into the bag without folding it, and I asked her nicely to fold it, and she responded with "I don't have to fold your clothes" ....I was in shock. Truly worst customer service at this location and most Zara stores as well. Instead of apologizing about the long line you get attitude in return. Never go here, save your time and energy and order online. Rather go to Ross! Wish I could give 0 stars read more

This Zara location is so beautiful! The crew thier was so helpful! They have patience , they are lovely and nice! It was my first time in this location , and they turned my purchase experience to be a happy and comfortable!!! THANK YOU GUYS!!! read more

The longest wait lines in the world. They are super soooooo slow. Seriously they need more employees, not sloths.. with the amount of costumers they receive and closed fitting rooms they need to hire at least 10 more in-n-out workers.. NEVER EVER purchasing in this store again... read more

I love Zara. I can honestly say 90% of my clothes are from here. I usually look online to see what I like, see store availability, then go to a store to grab it. I like this Zara because it has children's clothing. I've been to all the stores in the area and get the good costumer service here. They've always been courteous over the phone when I need to reserve items. In all honesty all Zaras can be a little messy because of the patronage. Love their jeans and shoes. June 2018... They no longer hold items for you. Booo. read more

Worst service ever!!! 30 minutes in line! Cashiers are very slow, and they don't even care that people are waiting just for them!!! This service not cost that prices on clothes!!! BAD EXPERIENCE!!! SPOILED MOOD!!! read more

Beware! - long time customer complaint. I've been buying clothes at Zara for the past 10 years. I thought that they were a reasonable and well priced product, until my recent experience when I purchased three pairs of shoes a Zara location in Los Angeles. One pair of shoes, black hightops with a Velcro strap, didn't last two months. The soles on both shoes started to peel off. When I called customer service they told me I would have to go to the store location to have them replaced. The store manager told me that I cannot replace the pair of shoes but they can give me the current value of $19 for a pair of shoes that I paid $80 for two months earlier. If you are looking for fashionable shoes DO NOT buy Zara. The shoes do not last and they clearly do not stand behind their product. read more

Zara - This is what happens to Zara shoes after two months. Spend your money elsewhere if you want shoes you can actually wear. - Women's Clothing Near Me - Glendale, California

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Today at 1130am I when in Zara at the Glendale galleria and after finding the jacket I needed, I was standing waiting for the cashier to take my payment, after 10 minutes I stopped and asked not one but three employees if anyone else can take my payment, their response was I'm not a cashier so I can't. It took over 25 minutes to pay for my jacket, there was nobody in line and nobody wanted to take my payment. Really bad customer service. read more

I stayed in line for ONE HOUR here today, with three employees at the registers, this makes no sense to me. I'm not exaggerating, I timed it. The line with STILL for a good 20 minutes, not sure how that's possible. I wish they gave us some water and a chair for the wait. read more

If you value your time, DO NOT COME HERE. The pandemic continually has businesses adjusting, however this Zara in particular needs to brush up on their professionalism. There were over 30 people in line and only 3 working cashiers. I saw at least 4 people get frustrated, throw their piles down and storm off. I would too if I didn't have an item to return. I waited 15 minutes outside to get in. Then an additional 30 minutes to return 1 item. This was a lesson to not come here and take my money elsewhere. read more

Today is the 3rd time I purchase a men's suit at nearly $300 and take it home in a small bag rolled up. Total disrespect to the product. Every time I've been told that they ran out of bags?? I don't understand, if your planning to sell 500 suits, prepare yourself and have 550 suit bags and hangers so that the customer walks away satisfied. I'd be embarrassed to have to say that to every customer spending money. Zara please correct this issue, I'm sure I'm not the only customer upset. Be prepared or I'll stop shopping here and let me tell you... I'm a great customer. read more

Zara - Women's Clothing Near Me - Glendale, California

Line literally was over an hour and didn't move one bit.. lines at Disney are shorter than Zara lines. Don't go here

By far the slowest moving staff I've ever experienced at a Zara. The cashiers literally fold, place items all back on a hanger one by one while humming as the line is out the door, prior to ringing you up. It's actually ridiculous. read more

Horrible customer service! Spoke with Janet and she was not friendly at all. Her customer service attitude was not near expectations. I was asking her questions in regard to the store and she was answering in a rude response. Also; her answers were a strong violent NO. I am telling you avoid avoid avoid. Thank you Janet for showing me how Zara cares about it's customers. I never had this issue with Zara but after speaking with Janet, I do not want to ever come back to Zara in Glendale again. read more

Honestly 2 hours in the line manager have a attitude I'm sorry if ur not happy quit ur job I ask question she didn't even listen to me walk away but saying we don't have it African American lady acting like she is something so I went and ask to the girl who was working around cloths she is African American girl some rude responses so if manager don't care so what u wonna from the them read more

By far, this is consistently the worst Zara I've ever been to. And I've been to a lot of Zara's. No matter the day or time, this location is always chaotic with long lines for the dressing room, check out, and returns. Do not bother. read more

This Zara has a great selection of clothes however it is really only worth it to shop at this location if you come on a weekday and within the first hour of the store opening. The wait time in line to purchase women's and children's clothing is consistently upwards of half an hour if you get there any time after 11:30am. The menswear checkout nearly always has no line but you can only purchase men's clothing at this register. It really is a shame since this is one of the best Zara stores in terms of merchandise but the experience of shopping here is tedious at best. read more

The staff and mangers are horrible in this location. They definitely don't help customers and clearly are over worked. If I can give a zero star I would. The store is always a mess no matter what time you go there. Very unkind staff I would never ever go there and it's unfortunate because I like the brand. Century City is way better Avoid this store !!! read more

Drove an hour to make an exchange from an online order. Got there at 6:40pm the store closes at 7pm and they denied us service... saying they were over capacity and because of that they were already closed. As I was speaking to a manager I was seeing many people walk out so they were not over capacity.....basically they close at 6:30pm not 7 because they care more about going home early than making sales... Flavio we were very disappointed with how you handled the situation. read more

Both jeans from Zara the skinny blue island collection ripped from the back pocket and crotch area. They are identical jeans I purchased them twice. Unfortunately they couldn't give me money back because I took the internal tags off and without receipts they can't validate a manufacturer defect. I payed full price for both and got 3 months worth of use. Use Gap instead this jeans are a disgrace I had Past experience with other jeans from Zara in the past. read more

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