You can see why they have been in business so long ! great staff, great service! They aren't…read moreperfect but they take care of issues

Bought pool 2 years ago and was leaking immediately and now have to replace defective liner and pay…read moreto have it installed! All they care about is money not customer service!

We purchased an above ground pool from this pool mart location and the service we received from…read moreTyler was bar none. He walked us through every step of the process, gave us his personal phone number, and even stopped by our house to help us set up and learn how to use everything. Would highly recommend getting a pool from Tyler at pool mart! Wonderful experience.

As a first time pool owner, to say that the learning curve for me was steep would be an…read moreunderstatement. From not knowing when to open the pool, to under chlorinating it, to needing accessories for my existing pump, I needed a place to go where I could be guided in the right direction. Tyler and Leah were my guides, and my saviors when my pool turned green. They are incredibly knowledgeable, and very friendly. When my pool turned green due to phosphates, they were the ones who helped me over the course of my three week ordeal. Without their assistance and excellent customer service, I may have just closed my pool early this year. Now, I have the rest of the summer to enjoy my new pool, and it is all thanks to Tyler and Leah's expertise and assistance. If you have ANY pool issues, this Pool Mart should be your first, and only stop!

AMAZING company. They are the most knowledgable and detailed pool company I have ever worked with…read more Very kind, they explained everything each step of the way and just a joy to work with. We will use them for all my pool needs. Super fast communication and they make you feel valued as a customer. Top notch work. So glad I worked with them! Thank you!

From the owner: We have been serving Western NY for over 30 years.Swimming pool Leak detection and repairs as well…read moreas liner changes and pool installations keep us pretty busy, and we also offer Swimming pool removal and in Ground pool fill in as well as Dump Truck Services for Property clean outs,Debris removal, and Junk Removal. We are also happy to offer Handyman Services to help with small or large projects

Extremely reasonable compared to others. Professional and attentive. Can't wait until they start!read more

We just got our liner replaced and couldn't be happier with the service they provided! Everyone who…read morecame and helped was so friendly, helpful, professional and informative! They came out quickly and communication was above and beyond. Buff City Pools is now our first and only call when in need of service or repairs and recommend them to everyone.

Didn't show up to the appointment and had an awful attitude when we called to reschedule. I highly…read morerecommend calling someone else.

Shawn @ Ace Pools came through in the clutch for our family, we needed our pool closed over the…read moreweekend in order to complete the closing of our house. He answer his phone on the second ting and fit us into his busy schedule the very next day!! Thank You so Much!! Mike

Jeff and his assistant were great. During initial house call, they were able to troubleshoot and…read moremake recommendations IOT improve filtration and operation of the pool. Called me the next day w an estimate and came today to do the job. Completely satisfied. Would recommend to anyone w a pool.

Always great advice about pool issues and how to improve the water quality and filter system. Thanksread more

We stopped in fully intending to purchase a cantilever umbrella and patio furniture. We purchased…read moreour pool from another Gary's location last summer. First, we had to ask a young lady, ignoring us, on her computer, for help. That young lady attending to us couldn't answer many questions about operating the umbrella. While attempting to help in our purchase, she walked away to ask another customer what they needed -and never returned! Every other salesperson was busy. Then that same young lady that was attending to us, we saw her with a third customer. Why hadn't she come back to complete the sale? We had limited time before another appointment and had already visited the Gary's location nearest to our home (sales rep there said he knew nothing about umbrellas). We drove to this location for the larger selection, fulling intending to purchase, at the very least, an umbrella. $450 - NOT SPENT! Will we go back? Should we? Would there be any sales people to help us spend our hard earned cash? What's wrong with a company that has great inventory but refuses to train it's sales staff? Gary's COULD be cranking out the cash, if only they knew how to "sell!"

The older guy with the brown hair. Is very rude . I asked him if he had a rubber seal and a new cap…read morefor my pump. I told him I had a Hayward pump. He tells me this is in Hayward somebody got you I've been dealing with this for 30 years. Copying an attitude . See this owner doesn't work this ordering doesn't work somebody got you. Needless to say they didn't have anything I needed.

15 yrs ago Darren put my pool in! I would trust anyone else to touch it since. If you looking to…read morehave a pool installed no one will do it better.

They were not able to do job They did call back but were…read morebooked. Give some recommendations but they were also booked so still needed

A friend bought her hot tub here so i made a visit. Although I asked lots of questions & explained…read moreexactly what I was looking for, the salesman had only one goal to make a sale. I had concerns about the cost of set up (which I learned on my own) and if my deck could accommodate ( I was told "sure, it can handle it" but when I asked around was told no matter what height deck was I should definitely have it reinforced). I would not & cannot recommend.

Sept 12th came to close our pool very professional and nice. went to work and got it done quickly…read morethank you