The service is always friendly and asks how they can help within seconds of you entering the store…read more Each staff member is smart and knowledgeable about pool supplies and any pool 101 questions you have. I have been coming to this location only since my new pool was installed in 2024. I can't thank them enough for their dedication to all things pools and hot tubs. Their selection is vast and the value or price of their goods and services are average for the area. What I do like is the fact they gif military veterans with a valid military ID a discount. Thank you so much for taking care of the veterans. I am grateful for it.

Went there on a whim with two of my children just to look at hot tubs. Sales person was very nice…read moreand very informative. I actually have an idea of what type of hot tub to get, and how much it cost now. Makes the idea of more realistic. But the sales person was attentive gave me a brochure along with his card and I'm going to figure out how to Put a hot tub on the deck now.

Excellent Service, If your looking for great pool Service, give them a call. On time, and…read moreprofessional crews, did a great job fixing our in ground pool.

We just got our liner replaced and couldn't be happier with the service they provided! Everyone who…read morecame and helped was so friendly, helpful, professional and informative! They came out quickly and communication was above and beyond. Buff City Pools is now our first and only call when in need of service or repairs and recommend them to everyone.

We bought a house this fall with a pool and were 1st time pool owners. Pacific Pools and all the…read morestaff we have dealt with have been amazing in answering all our questions, opening our pool and coming out to "pool school" to show us how to do everything and how all the equipment works.

We recently had a new pool installed by Pacific and we can't express enough how happy we are with…read morethem. The planning, installation, and post install process has been top notch. Pacific came recommended to us by several friends and we wouldn't hesitate to recommend them to others as well. Such a great Team to work with.

I came in to get a pool cover for my above ground pool and David was great…read more He was very knowledgeable and gave me a lot of great and useful tips for closing my pool. I've had this pool for 5.5 years and he told me stuff I never knew. Thanks, David!!

Definitely don't go there staff is rude the girl has this nasty look on her face like she don't…read morewanna be there one of them was out side smoking a cigarette right by the door smhI had my son with me who has asthma then walk into the store and I smell weed mind you only ones in the store so it wasn't a customer it's like they smoked in the store not cool hire better staff pretty sure the managers don't care iv been in there twice and they are always sitting and look miserable I'll go to Gary's pool from now on they are always friendly there

I went in looking for a hot tub and Majestic made the process so easy! They were super…read moreknowledgeable, nice, and answered all my questions! the process of purchasing the hot tub was super smooth. The delivery and set up process was also very smooth. The crew who showed up to deliver was so nice! The best part Is that they have someone come out for your first set up and explain how to maintain it. This is my first spa so having that was awesome, no need to figure anything out for myself. Their prices are really fair, I was able to get a nice spa and didn't have to pay a million dollars. I'm so happy I went with Majestic. Any future spa's I will def be purchasing from them!

Was having trouble with my heater that was installed by another provider. Majestic could not get…read morestaff out but had no problem facilitating a new purchase and immediate install. I should have stopped at that point. I decided to go with a new install and avoid the problematic heater I had. Staff showed up and go to work. It took about 4 hours for the install. They advised that I could not turn the pump on for 2-3 hours. At the 2 hour mark, I turned the pump on immediately noticed a leak due to their plumbing. It was not in the new plumbing but in the old plumbing that was modified by majestic. I called the shop and was met with people who were too busy to help. Funny how they are eager to take the phone call for payment but not when something went wrong. The staff ended up coming back at the end of the day and claimed I did something wrong and that they never touched it. I explained that they had modified the existing plumbing to incorporate the new heater. They left and no water leaks continued. UPDATE:::: now there is a gas leak that they are not calling me back about.I turned the gas off and went to the store in person and told them about the gas leak. No-one called me back. No-one has come to fix it. I called the local HVAC company and they came down and fixed the issue. I can't say that I would recommend Majestic. Poor, expensive service.

pool mart helped me purchase a new hot tub recently. Tyler at the Lockport location is very…read morehelpful and will not push you to purchase something you dont need. I would strongly recommend anyone who is interested in purchasing a pool or hot tub to go see him. The installers came and set everything up professionally and were courteoua. I would absolutely recommend them to anyone, I spoke to other pool places that pressured me and were pretty rude. Go see Tyler trust me.

Excellent customer service. We purchased a home with an existing saltwater pool and were clueless…read moreabout getting the water chemistry right. They tested our sample and advised exactly what we needed for crystal clear water. Very satisfied!

We had multiple quotes for a new in ground pool. Majestic was the only one who recommended an…read moreelectric heat pump, which for our situation was great. Bill and his team, and the subcontractors that work hand in hand were all fantastic. They kept us informed throughout the build. Others companies would not take responsibility for damages to fencing, sidewalks. Majestic told us that if they damaged it, they fix it. We are extremely happy we chose Majestic Pools and Spas. Rob & Robin Redenbach Lancaster, NY

We had Majestic Pools install our pool in 1999 and over the years they have serviced it and we…read morewere never disappointed In 2017 we had them install a new pool liner by the end of the year it had wrinkles in the bottom by the time we opened it up in 2018 the wrinkles were worse. We contacted them after sending multiple employees out, we were told they would take care of it the following spring We trusted them to do this! In 2019 we only heard excuses and that in 2020 they would take care of it as we took underwater videos and sent it to them insisting that the liner be replaced. In 2020-- nothing even though we sent certified letters. I have all documentation and dates of our conversations and dated video. I wrote a letter this year 2021 in February and have yet to hear back from them I will be reconsidering other options as to the best way to go forward with my problem another note: We have had them open and close our pool every year but even that the last few years I have had to make adjustments on what was done--Filters were never placed properly- things like that. This is obviously not under the same management as years before. I am sorry to say but find another pool company!

The team from Alden did a fantastic job with our pool. Their recommendation of the Radiant pool was…read morea very good one. Easy to heat and care for, and so much fun for our family. They partnered with MCI out of Lancaster to complete a total backyard oasis. The Bull Frog hot tub is simply the best! Thank you Matt, Josh and the whole team!!!

These are the most inept business people I've ever dealt with. I spoke to counter staff, face to…read more face on 2 occasions regarding a small spa part I needed, , even giving them a correct part number, only to have them provide me with the wrong part both times. !!!!. They apparently are unable to read a packing slip. they do not provide parts for what they sell l and I would think twice about ever ordering anything from them in the future. Buyer beware. Of course the owner was out of town for several days and mgr was of no help.

I can't say enough about this great business. My spa was leaking and I called the company I…read morepurchased it from; Recreational Warehouse. They sent out their repair person who checked it, said they could not find a leak in or around the pump and that to find a leak elsewhere would be time consuming and more expensive than the spa was worth and said it was time to buy a new unit. A friend suggested I call Creekside. Scheduling was a breeze, the tech arrived right on time, took a quick look, found two leaks that were right in the location where the other guy supposedly checked, and $250 later my tub was fixed and has been fine since. The tech was very professional, explained all that he was doing, worked efficiently and put everything back in order before he left. A+

We just got our hot tub fixed. I only had the pleasure of dealing with Nate and he was excellent…read more Polite, prompt and professional. Usually I give jobs like this one year before I review it but he was really great. I'll update my review in a year. But, so far so good.

Like this store. Always good service. We recently purchased a patio furniture set, 8ft. pool table,…read moreand video dart game. All were delivered on time, and pool table was set up expertly. Also, we generally get our pool and spa supplies here. My only complaint is that they only service Jaccuzi brand spas. It is very tough to find anyone locally to service spas that are not supported by local dealers. So, buyers beware of the come and go "fair spa spectacular" deals that sell brands not sold locally. The spa may work great, but good luck getting someone to repair, when a problem comes up. Anyone know of a good freelance spa repair person, let me know,,,

This location is average. We bought our pool from one of…read moreGary's other locations. Today when we visited, there wasn't anyone available who could help us purchase a cantilever patio umbrella. Unfortunately, then we had to leave. However we do stop in to this location from time to time to buy pool supplies.