Excellent customer service. We purchased a home with an existing saltwater pool and were clueless…read moreabout getting the water chemistry right. They tested our sample and advised exactly what we needed for crystal clear water. Very satisfied!

We purchased our swimming pool from Pool Mart about a month ago. The purchase was smooth and the…read moresalesperson/manager Matt was amazing and answered all my questions. They were very helpful giving me a list of pool installers. (I had to call and make an appointment myself.) The pool was installed quite quickly. Since the pool installation we have had a few problems because we are new to having a pool. Poolmart has always just been a phone call away. When we need we can bring in a sample of pool water to the store and they can help us figure out what and how much chemicals we need in the pool. ***INCASE YOU ARE GOING TO BUY A POOL. PLEASE NOTE THAT YOU NEED TO CALL AND MAKE AN APPT WITH A POOL INSTALLER.*** Poolmart does not install the pool. So in the spring when you finally decide to buy a pool, the installers around here could already be booking out into August.

Extremely reasonable compared to others. Professional and attentive. Can't wait until they start!read more

We just got our liner replaced and couldn't be happier with the service they provided! Everyone who…read morecame and helped was so friendly, helpful, professional and informative! They came out quickly and communication was above and beyond. Buff City Pools is now our first and only call when in need of service or repairs and recommend them to everyone.

The service is always friendly and asks how they can help within seconds of you entering the store…read more Each staff member is smart and knowledgeable about pool supplies and any pool 101 questions you have. I have been coming to this location only since my new pool was installed in 2024. I can't thank them enough for their dedication to all things pools and hot tubs. Their selection is vast and the value or price of their goods and services are average for the area. What I do like is the fact they gif military veterans with a valid military ID a discount. Thank you so much for taking care of the veterans. I am grateful for it.

Went there on a whim with two of my children just to look at hot tubs. Sales person was very nice…read moreand very informative. I actually have an idea of what type of hot tub to get, and how much it cost now. Makes the idea of more realistic. But the sales person was attentive gave me a brochure along with his card and I'm going to figure out how to Put a hot tub on the deck now.

So it's been almost 30 days and over $200 spent with me adding and removing chemical and my…read morepool/spa are still not balanced...I took my water to another pool company and guess what...my water is fine ...no more Leslie's for me

I give Leslie's the extra star because they are conveniently located and have better hours than…read morePool Brite. Gary's is still worth the drive though. I paid more at Leslie's for a winter pool cover that didn't fit my pool due to less overhand than advertised than i did at Gary's for a much larger cover that allowed for the proper overhang and higher mil count.

This location is average. We bought our pool from one of…read moreGary's other locations. Today when we visited, there wasn't anyone available who could help us purchase a cantilever patio umbrella. Unfortunately, then we had to leave. However we do stop in to this location from time to time to buy pool supplies.

Like this store. Always good service. We recently purchased a patio furniture set, 8ft. pool table,…read moreand video dart game. All were delivered on time, and pool table was set up expertly. Also, we generally get our pool and spa supplies here. My only complaint is that they only service Jaccuzi brand spas. It is very tough to find anyone locally to service spas that are not supported by local dealers. So, buyers beware of the come and go "fair spa spectacular" deals that sell brands not sold locally. The spa may work great, but good luck getting someone to repair, when a problem comes up. Anyone know of a good freelance spa repair person, let me know,,,

Excellent customer service. We recently bought a home with an above ground pool and needed a…read morespecific part. None of the pool stores near us could help, but Colley's had the part and were very helpful. Highly recommended!

The staff is Knowledgeable, friendly and professional. Great team at this location. Steve is my go…read moreto guy for all my pool and spa needs !

I have been doing business with Ed for years. He came out and looked at my 21 year old Coastal spa…read moreand give me an honest answer about trying to fix the leak. I highly recommend him and look forward to purchasing my next hot tub from Ed.

Best and most reliable service around the Rochester area. Their conscientious efforts about all…read morework (pool and hot tub for us) they do is refreshing to witness. Cannot say enough of how impressed we are with their work ethic, fair pricing and concern for their customer.

We have had our Swimco pool for 6 years, and I am so happy we chose Swimco. They have been…read moreexcellent in responding to questions, replacing necessary parts, and providing great service for the past 6 pool seasons. I really don't know why you would buy a pool from anyone else.

Have had our pool for 25 years. Service and quality are top notch…read more Some equipment and the liner needed repairs due to age-as expected. The employees were always knowledgeable, professional and courteous. Our pool has stood the test of time, and I highly recommend Swimco pools.

Absolutely disgusting pool remodel the machine to spray in gunite did not work they mixed the…read moreexpensive product and didn't want to take the loss so they dumped it into the pool and tried to smooth it out by hand. The pool looks much worse than it did prior to remodel. The stairs pitch into the pool none of the fittings are flush. They lights were working before now since fittings aren't flush it shorted the pool lights too. Stay far away from this company This is my first negative review on Yelp or any website I ever wrote Do not hire them they refuse to fix this and don't return calls. They damaged personal property also

Called to inquire about getting my starite heater looked at and fixed. Called on April 4th and the…read morenice women put a message into the service tech. Had to call back on April 26th because I never received follow up. Waited all that time for them just to tell me they don't work with that brand of heater. As a business professional time is money, and to keep someone waiting like that is not good business. They came recommended to me but I certainly won't pass it along. Very disappointing.

Great selection and prices. Friendly and knowledgeable staff. They bring in plants daily so…read moreeverything always looks fresh. Sales reps give great advice on what plants work for specific areas. Awesome place!

There is something so friendly and relaxed about the people who work at Russell's. They go out of…read moretheir way to help me understand why plants act the way they do and what I can be doing to help them grow and thrive. I have never met a more knowledgeable staff. Compared to other plant nurseries I've been to the prices are incredible too.