Serviced the family pool for years. Needed a service call. Left 3 messages (for Austin, the…read moreservice manager), spoke to 3 associates with the same request for service. Three months later, still waiting for a call back. My favorite, though, was when we installed a pool heater. It never worked right. The whole thing went up in flames, because they never removed the paperwork from inside the heater. Super geniuses.

Like to support family owned business, however After we called them to ask a question about our hot…read moretub closure, they offered to stop out to check it out... We had asked them to contact us first so that we could be here which they failed to do and then they billed us $244 To complete a job that was already 90% done!

The service is always friendly and asks how they can help within seconds of you entering the store…read more Each staff member is smart and knowledgeable about pool supplies and any pool 101 questions you have. I have been coming to this location only since my new pool was installed in 2024. I can't thank them enough for their dedication to all things pools and hot tubs. Their selection is vast and the value or price of their goods and services are average for the area. What I do like is the fact they gif military veterans with a valid military ID a discount. Thank you so much for taking care of the veterans. I am grateful for it.

Went there on a whim with two of my children just to look at hot tubs. Sales person was very nice…read moreand very informative. I actually have an idea of what type of hot tub to get, and how much it cost now. Makes the idea of more realistic. But the sales person was attentive gave me a brochure along with his card and I'm going to figure out how to Put a hot tub on the deck now.

Excellent Service, If your looking for great pool Service, give them a call. On time, and…read moreprofessional crews, did a great job fixing our in ground pool.

We just got our liner replaced and couldn't be happier with the service they provided! Everyone who…read morecame and helped was so friendly, helpful, professional and informative! They came out quickly and communication was above and beyond. Buff City Pools is now our first and only call when in need of service or repairs and recommend them to everyone.

I needed a pool filter hose when one of mine split. A quick ride to Gary Pools and I picked up a…read morereplacement from an array of various lengths. A second trip to Gary Pools had a closing kit and winter cover when another source did not. It has become my go to place for all of my pool needs. Well organized and well stocked.

I have a 25 year old pool and throughout that time i have needed new hoses and other various parts…read more Garys always has items in stock and reasonably priced.

Definitely don't go there staff is rude the girl has this nasty look on her face like she don't…read morewanna be there one of them was out side smoking a cigarette right by the door smhI had my son with me who has asthma then walk into the store and I smell weed mind you only ones in the store so it wasn't a customer it's like they smoked in the store not cool hire better staff pretty sure the managers don't care iv been in there twice and they are always sitting and look miserable I'll go to Gary's pool from now on they are always friendly there

I came in to get a pool cover for my above ground pool and David was great…read more He was very knowledgeable and gave me a lot of great and useful tips for closing my pool. I've had this pool for 5.5 years and he told me stuff I never knew. Thanks, David!!

I bought a 10+ year old hot tub on Craigslist for a few hundred bucks and saw Steve offered hot tub…read moreservice nearby. Knowing I have an older tub on my hands, I knew it would need some service. I wanted to look into replacing a seal around the pump motor and impeller since there was a little bit of a leak on it when the pump was running and gave him a call to ask if he knew where I could get the parts locally. He was very helpful and suggested Gary Pools. He gave me some good advice on replacing it myself, so I wanted to give him 5-stars on Yelp just because I know if I ever hired him for anything he'd be extremely helpful. I got his prices for the future and he said he charged around $125 and up for a service call + parts which seemed reasonable to me. Hopefully, I won't have an issue where I'll need his help, but if I do--at least I know a local hot tub repairman I can call! Glad I found him on Yelp.

Hats off to Steves Spa Service , very knowledgeable, reliable, did awesome job on my jacuzzi…read more highly recommended!

I went in looking for a hot tub and Majestic made the process so easy! They were super…read moreknowledgeable, nice, and answered all my questions! the process of purchasing the hot tub was super smooth. The delivery and set up process was also very smooth. The crew who showed up to deliver was so nice! The best part Is that they have someone come out for your first set up and explain how to maintain it. This is my first spa so having that was awesome, no need to figure anything out for myself. Their prices are really fair, I was able to get a nice spa and didn't have to pay a million dollars. I'm so happy I went with Majestic. Any future spa's I will def be purchasing from them!

A friend bought her hot tub here so i made a visit. Although I asked lots of questions & explained…read moreexactly what I was looking for, the salesman had only one goal to make a sale. I had concerns about the cost of set up (which I learned on my own) and if my deck could accommodate ( I was told "sure, it can handle it" but when I asked around was told no matter what height deck was I should definitely have it reinforced). I would not & cannot recommend.

pool mart helped me purchase a new hot tub recently. Tyler at the Lockport location is very…read morehelpful and will not push you to purchase something you dont need. I would strongly recommend anyone who is interested in purchasing a pool or hot tub to go see him. The installers came and set everything up professionally and were courteoua. I would absolutely recommend them to anyone, I spoke to other pool places that pressured me and were pretty rude. Go see Tyler trust me.

Excellent customer service. We purchased a home with an existing saltwater pool and were clueless…read moreabout getting the water chemistry right. They tested our sample and advised exactly what we needed for crystal clear water. Very satisfied!

We just got our hot tub fixed. I only had the pleasure of dealing with Nate and he was excellent…read more Polite, prompt and professional. Usually I give jobs like this one year before I review it but he was really great. I'll update my review in a year. But, so far so good.

These folks are great! I purchased a hot tub 13 years ago and it's still up and running all year…read morelong! Anytime there is an issue their so helpful and fast to fix ! I did alot of research before purchasing and couldn't be more happier!!

Tom and Tom arrived at my house with all the equipment needed to open my pool for the year. They…read morewere straightforward and intricate with each step. I really appreciate how they walked me through each step so I knew what was going on. I will be sure to use them again for closing at the end of the swimming season. The quality of work was top notch for the price I paid. Tom and Tom were actually charged me less than what was quoted because the pool was clear when they removed the winter cover so no extra steps to vacuum. I appreciate the great job done on my pool to get it open for the year. Thank you.

Wny pool service did an outstanding job opening our pool. We would definitely recommend them for…read moreany pool service