Like to support family owned business, however After we called them to ask a question about our hot…read moretub closure, they offered to stop out to check it out... We had asked them to contact us first so that we could be here which they failed to do and then they billed us $244 To complete a job that was already 90% done!

Serviced the family pool for years. Needed a service call. Left 3 messages (for Austin, the…read moreservice manager), spoke to 3 associates with the same request for service. Three months later, still waiting for a call back. My favorite, though, was when we installed a pool heater. It never worked right. The whole thing went up in flames, because they never removed the paperwork from inside the heater. Super geniuses.

The service is always friendly and asks how they can help within seconds of you entering the store…read more Each staff member is smart and knowledgeable about pool supplies and any pool 101 questions you have. I have been coming to this location only since my new pool was installed in 2024. I can't thank them enough for their dedication to all things pools and hot tubs. Their selection is vast and the value or price of their goods and services are average for the area. What I do like is the fact they gif military veterans with a valid military ID a discount. Thank you so much for taking care of the veterans. I am grateful for it.

Went there on a whim with two of my children just to look at hot tubs. Sales person was very nice…read moreand very informative. I actually have an idea of what type of hot tub to get, and how much it cost now. Makes the idea of more realistic. But the sales person was attentive gave me a brochure along with his card and I'm going to figure out how to Put a hot tub on the deck now.

Extremely reasonable compared to others. Professional and attentive. Can't wait until they start!read more

We just got our liner replaced and couldn't be happier with the service they provided! Everyone who…read morecame and helped was so friendly, helpful, professional and informative! They came out quickly and communication was above and beyond. Buff City Pools is now our first and only call when in need of service or repairs and recommend them to everyone.

I needed a pool filter hose when one of mine split. A quick ride to Gary Pools and I picked up a…read morereplacement from an array of various lengths. A second trip to Gary Pools had a closing kit and winter cover when another source did not. It has become my go to place for all of my pool needs. Well organized and well stocked.

They are always helpful. Recently, I had a 10+ yr used hot tub with an impeller motor that broke…read moreand which needed a seal. After taking the part out, I brought it to them and they fixed it for a really reasonable price! They also carry a ton of parts in stock, oftentimes a bit cheaper than I see them in other retail web sites online. For chemicals and part needs as well as some maintenance help, Gary Pools on Niagara Falls Blvd has gone above and beyond!

Definitely don't go there staff is rude the girl has this nasty look on her face like she don't…read morewanna be there one of them was out side smoking a cigarette right by the door smhI had my son with me who has asthma then walk into the store and I smell weed mind you only ones in the store so it wasn't a customer it's like they smoked in the store not cool hire better staff pretty sure the managers don't care iv been in there twice and they are always sitting and look miserable I'll go to Gary's pool from now on they are always friendly there

I came in to get a pool cover for my above ground pool and David was great…read more He was very knowledgeable and gave me a lot of great and useful tips for closing my pool. I've had this pool for 5.5 years and he told me stuff I never knew. Thanks, David!!

I bought a 10+ year old hot tub on Craigslist for a few hundred bucks and saw Steve offered hot tub…read moreservice nearby. Knowing I have an older tub on my hands, I knew it would need some service. I wanted to look into replacing a seal around the pump motor and impeller since there was a little bit of a leak on it when the pump was running and gave him a call to ask if he knew where I could get the parts locally. He was very helpful and suggested Gary Pools. He gave me some good advice on replacing it myself, so I wanted to give him 5-stars on Yelp just because I know if I ever hired him for anything he'd be extremely helpful. I got his prices for the future and he said he charged around $125 and up for a service call + parts which seemed reasonable to me. Hopefully, I won't have an issue where I'll need his help, but if I do--at least I know a local hot tub repairman I can call! Glad I found him on Yelp.

Hats off to Steves Spa Service , very knowledgeable, reliable, did awesome job on my jacuzzi…read more highly recommended!

A friend bought her hot tub here so i made a visit. Although I asked lots of questions & explained…read moreexactly what I was looking for, the salesman had only one goal to make a sale. I had concerns about the cost of set up (which I learned on my own) and if my deck could accommodate ( I was told "sure, it can handle it" but when I asked around was told no matter what height deck was I should definitely have it reinforced). I would not & cannot recommend.

Sept 12th came to close our pool very professional and nice. went to work and got it done quickly…read morethank you

Excellent customer service. We purchased a home with an existing saltwater pool and were clueless…read moreabout getting the water chemistry right. They tested our sample and advised exactly what we needed for crystal clear water. Very satisfied!

We purchased our swimming pool from Pool Mart about a month ago. The purchase was smooth and the…read moresalesperson/manager Matt was amazing and answered all my questions. They were very helpful giving me a list of pool installers. (I had to call and make an appointment myself.) The pool was installed quite quickly. Since the pool installation we have had a few problems because we are new to having a pool. Poolmart has always just been a phone call away. When we need we can bring in a sample of pool water to the store and they can help us figure out what and how much chemicals we need in the pool. ***INCASE YOU ARE GOING TO BUY A POOL. PLEASE NOTE THAT YOU NEED TO CALL AND MAKE AN APPT WITH A POOL INSTALLER.*** Poolmart does not install the pool. So in the spring when you finally decide to buy a pool, the installers around here could already be booking out into August.

These folks are great! I purchased a hot tub 13 years ago and it's still up and running all year…read morelong! Anytime there is an issue their so helpful and fast to fix ! I did alot of research before purchasing and couldn't be more happier!!

Bob is as good as it gets! From answering the phone and setting up our first appointment (to meet…read morewith him specifically), to actually being on site and performing and perfecting the installation. Creekside was great at communicating, great pricing, and clean/quick installation. Bob brought me downstairs and walked me through every part of the new sauna and how the control pad works. Perfect experience from the beginning until the end. We would highly recommend Bob and his team. Very professional and pleasant to deal with. 5 stars for sure

Great store we bought a area rug beautiful. Lots to look at. Great customer service.,,,read more

Needed to replace my worn out couch, the springs had sprung so I stopped in to give this place a…read moretry. I love the fact that there was no pressure sales and the associate that I worked with was really friendly and helpful. I lounged, I sat. I lounged some more on chairs, sofas, love seats until I finally found the one for me. The sales experience was great I'm definitely going to update once the furniture arrives.