Finally got a chance to stop in and check out the warehouse last weekend! They have a huge…read moreselection! I was not expecting what a huge place it was. The amount of hot tubs available alone was astpunishing. They have a really cool selection of air hockey, foosball, pinball, etc too which I wasn't expecting. They also have saunas, patio furniture, a full size pool, and grills set up to look at. Their selection of green eggs was very impressive.

*I have never been to Recreational Warehouse. I am posting this review for my dad*…read more On Wednesday, he got out of work late and by the time he got to RW, it was 3 min to close. Mark and Lisa were working and even though it was time for them to go home, they opened the door for my dad. He needed a pool cover and a pillow. They took down his order, went wherever to get it, and cashed him out. All with a smile and what my dad described as 'excellent customer service'. He came home so happy that they were able to accommodate him like that.

worst service ever !!! last winter paid deposit for liner , after many non return calls and text…read moremy liner was installed in august last year. this year in June liner folling off track - try to get them to fix it because it's still under a warranty , all I get is that they are to busy. its a scam for sure dont waist your time or money

The liner guys should be the LIAR GUYS. I had a contract that said work would be done in June. June…read morecame and went. July came and went. August came and went. Multiple excuses. I was patient understanding and cooperative. September comes they said they couldn't do my job and would close my pool complimentary and refund my money in 10 days. No closing no money. I will delete this post when I get my deposit back.

Extremely reasonable compared to others. Professional and attentive. Can't wait until they start!read more

We just got our liner replaced and couldn't be happier with the service they provided! Everyone who…read morecame and helped was so friendly, helpful, professional and informative! They came out quickly and communication was above and beyond. Buff City Pools is now our first and only call when in need of service or repairs and recommend them to everyone.

I needed a pool filter hose when one of mine split. A quick ride to Gary Pools and I picked up a…read morereplacement from an array of various lengths. A second trip to Gary Pools had a closing kit and winter cover when another source did not. It has become my go to place for all of my pool needs. Well organized and well stocked.

They are always helpful. Recently, I had a 10+ yr used hot tub with an impeller motor that broke…read moreand which needed a seal. After taking the part out, I brought it to them and they fixed it for a really reasonable price! They also carry a ton of parts in stock, oftentimes a bit cheaper than I see them in other retail web sites online. For chemicals and part needs as well as some maintenance help, Gary Pools on Niagara Falls Blvd has gone above and beyond!

A friend bought her hot tub here so i made a visit. Although I asked lots of questions & explained…read moreexactly what I was looking for, the salesman had only one goal to make a sale. I had concerns about the cost of set up (which I learned on my own) and if my deck could accommodate ( I was told "sure, it can handle it" but when I asked around was told no matter what height deck was I should definitely have it reinforced). I would not & cannot recommend.

Sept 12th came to close our pool very professional and nice. went to work and got it done quickly…read morethank you

So it's been almost 30 days and over $200 spent with me adding and removing chemical and my…read morepool/spa are still not balanced...I took my water to another pool company and guess what...my water is fine ...no more Leslie's for me

I give Leslie's the extra star because they are conveniently located and have better hours than…read morePool Brite. Gary's is still worth the drive though. I paid more at Leslie's for a winter pool cover that didn't fit my pool due to less overhand than advertised than i did at Gary's for a much larger cover that allowed for the proper overhang and higher mil count.

15 yrs ago Darren put my pool in! I would trust anyone else to touch it since. If you looking to…read morehave a pool installed no one will do it better.

They were not able to do job They did call back but were…read morebooked. Give some recommendations but they were also booked so still needed

Like to support family owned business, however After we called them to ask a question about our hot…read moretub closure, they offered to stop out to check it out... We had asked them to contact us first so that we could be here which they failed to do and then they billed us $244 To complete a job that was already 90% done!

Serviced the family pool for years. Needed a service call. Left 3 messages (for Austin, the…read moreservice manager), spoke to 3 associates with the same request for service. Three months later, still waiting for a call back. My favorite, though, was when we installed a pool heater. It never worked right. The whole thing went up in flames, because they never removed the paperwork from inside the heater. Super geniuses.

You can see why they have been in business so long ! great staff, great service! They aren't…read moreperfect but they take care of issues

My pool was put in March 2024, everything went well! When we opened the pool in May 2025 it was…read moregood but, walking around on the pool deck we had plenty of hair line cracks and when we turned on our lights on in the pool the colors don't change! I texted Scott Colley June 25th 2025 and told him nobody was answering are calls in service (June 23 2025) he said he would have someone call me back!! It's now Aug. 8 and still no call!! Talked with others and they say don't bother, nobody gets back to you! I guess my lights won't change colors! What a waste of money!!!

Nice size nursery. Plants and vegetables plants always look very good. Great pricing. They have a…read morevast selection as well. My only issue is they stay busy, and it always seems the easier is busy answering questions and or the phone, so the lines and wait can be a bit long. But they are very helpful and definitely take the time. It just wouldn't hurt to have other staff do that vs the cashier.

Great selection of outdoor garden art (metal sculptures etc). Houseplants indoors and garden…read moreplants outdoors. They are closed during the winter and the outdoor garden plants seem to happen later here than at other garden centers; the plants arrive in full leaf and beautiful in mid- to late May... but some plants fare best when transplanted while they are dormant so do your research depending on what you are shopping for. Staff is always friendly and helpful. Pricing feels high, although they do have a good selection during summer so it's worth a visit. They always have huge beautiful flowers.