5-stars for great service, cleanliness, and atmosphere…read more Came here for drinks and to watch a show by Buffalo Improv House. The show was in the back room which was brightly lit, laid out with about 20 lightweight wooden fold-up chairs but no tables (so ok to hold a drink in your hand but you wouldn't be able to eat a meal back here). There was a physical bar in the room but no drinks or staff. There's also a unisex restroom in here. The rest of the bar is low lighting, but clean and had a few tables in addition to the bar seating to enjoy a meal. Service was great and they had a handful of good beers on tap.

Staff was friendly, but the food was not great. My Cesar salad was wilted and just tasted like…read morelemon was squeezed on it at the dressing. Very very lemony . Also they were out of most things . I ordered a beet salad and they did not have it . However , I realized once I left I was still charged for it. All the sourdough was out so if you wanted a sandwich they only had buns. Mehhh

Ace itself is rarely the most economical option when I need something for home improvement. Also…read moreI'm a cheapskate. With that said, I am a happy patron of this particular store and always go there first if I need something. When you get there it doesn't seem like they are definitely going to have what you specifically need because it's in such a small space (compared to say Home Depot is Lowe's) but they do such an excellent job of curating their stock that I have never not found what I was looking for. I don't even know how they do it but it's really impressive. When I'm shopping for something I am really adverse to employees approaching me (I fall for an up sell really easily so it just makes me anxious). The staff here though are always friendly, helpful, and knowledgeable. It has the feel of a neighborhood mom and pop type of store and I attribute most of that to the staff. It's clear that everyone there actually wants to be there and it makes for a great experience. The only negative is that the Ace Rewards is one of the most useless rewards program I have ever encountered but that's not up for to the store so I'm not holding it against them. Getting a five dollar coupon for a specific item I'm never going to need if I spend a hundred bucks is kind of silly though. The worst customer service I have ever received has consistently been at Home Depot and Lowe's. Between waiting for a couple employees to finish their conversations when I need help to asking where something is and getting an "I dunno" it makes me really happy to have an option where I am positive that will never happen. If you need something for home improvement go there first. Even if it's not the closest, it's worth it for the great shopping experience.

For some reason, Benjamin Moore has this address as a choice to pick up online paint orders…read more However, there's apparently no communication between this brick and mortar and its neighbor, Schuele Paint Company, which is where the paint is mixed. I showed up at 6:45pm to pick up my order that was allegedly ready and waiting for me at 22 Summer Street. I was told that paint is only ever at the 12 Summer Street location and that the location closed at 5pm. Not great. I specifically chose 22 Summer Street since it closed at 7pm. I'm not sure why it would pop up as an option unless there was a prior assumption/agreement made with/by Benjamin Moore that this company isn't honoring. Either way, I will place my order at other locations to ensure that I no longer make unnecessary trips.

Always find what I am looking for (in a pinch). Well, how about 90% of the time. I have shopped…read moreDibbles for 37 years.

I wish the large Hispanic woman at the desk was friendlier however she does know her stuff. I've…read morebeen going to divorce since the early 80s probably actually late 70s with my dad. I'm really glad it's still there.

I know the business name is "Hertel Hardware," but they do quite a bit more than just sell tools…read more For years and years, Hertel Hardware has been my family's source for our plumbing needs. I can plumbers visiting to snake pipes, drain our basement, repair a line out to the street. Agh. Since my buddy bought a property that I've helped manage, I've had to call them myself to deal with frozen pipes, clogged pipes, and recently the diagnosis of whatever the heck was going on that resulted in some severe water damage in the kitchen ceiling. The plumbers who showed up have been personable and professional, explaining each step they were taking, what the causes of the issue are, and what maintenance solutions could be taken to prevent recurrence of said issues in the future. In other words, they've successfully dispelled most of the mystery that so often veils the sphere of plumbing. Most of the times I have needed to call them out have been for emergencies, and they really accommodate such emergencies pretty well, oftentimes pushing and reordering less urgent calls in order to do so. The downside of this practice is that if you are a less urgent call, you can find yourself waiting longer than you expected. When calling to schedule an appointment, you receive a window, not a fixed time... much like Time Warner Cable. Billing is transparent and is now accomplished on site via smartphone, which I do appreciate. Mario and Luigi might still be my favorite set of plumbers, but Hertel Hardware isn't far behind.

Hertel did a wonderful job with our home's plumbing renovations. They replaced galvanized pipes…read morewith copper and replaced water tank, and in the process of these repairs, they found other issues which they alerted us to, and fixed them right away. We also hired them to renovate our HVAC system. They were patient with us as we spent a great deal of time looking into various options in terms of energy and cost. The only small issue is that it is sometimes hard to get a hold of a plumber to answer questions, and you are often relaying messages through a receptionist.

I've been here quite a few times & it's a decent store. The…read moreemployees are always so nice , very helpful & not lazy af like at other stores. My mom told him what we were there for & instead of him directing us on where to go, he went & grabbed what he thought we meant & brought it to us. The store usually has just about everything we need at the moment & prices aren't too bad. They have a nice selection of items. We ended up getting exactly what we needed !

Doing some home improvements and nice to be able to run into Value vs the bigger stores (Home Depot…read moreand Lowes) . The staff is always friendly and so helpful, especially when your not totally sure what you need and you walk in with pictures of things! They have a nice selection of inventory, if not in the store you can go online and order for shipping. They also have a loyalty program, easy sign up with great perks!

This was my first time in an Ace Hardware! I came in because I needed contact paper for a craft and…read moreAce came up as having it the cheapest as I searched online. I visited on a Saturday morning and was greeted as soon as I entered, and an employee offered to help me find the contact paper right away. The cashier also cashed me out quickly. Overall I had a good experience and would come here again if I needed something from a home improvement store.

Not only did a gentleman walk me to the aisle I needed, but the lady at the register knew where my…read morecoupon was hiding in the app!

Love Gui's Ace Hardware. They have plenty of employees on hand to answer questions. While not one…read moreof the big box stores they generally have most of what I need. During a recent home project I found myself there 5 times in one day. Each time I found my item quickly or was politely assisted in finding what I needed. I like their rewards program. I regularly get coupons towards purchases based on my previous purchases. They are convenient and friendly. They've saved me countless trips to the big box stores that are miles away.

My name is Wayne everson. I am a black man. The white female cashier called me male prositute. I…read morereported her to the manager. The manager did nothing. I told him he should fire her poor customer service. The cashier name Sara. The walked with me up the cashier register. He ask me why did she say that. I don't why she said what she said. He asked have called about someone me a male prositute. I said yes. He told me leave his store a never come back. If didn't leave he was going call the police. The store manager is racist. Gui hardware your going of business. Do not shop at gui hardware store in grand island ny

Super service people and knowledgeable of products. Staff helped me fix my mom's walker and came…read moreout to the car to fix it. Great place to stop!

Great neighborhood spot. Lots of unusual old time hardware needs can be found here... V belts,…read moreindividual bolts and screws etc. staff is very knowledgeable about what they have.

I called to have my lawn mower serviced since it wouldn't start after trying to cut very long…read morespring grass. They came and picked it up while I was at work and repaired it at a fair price. It was the brake cable. They returned it to my home 8 days later. I highly recommend. They were very friendly and professional to deal with!

I need some repair for my lawn mower. I looked at many places online…read more Finally someone suggested Hector's. I called and asked if I need an appointment. No appt. needed. They took my mower in, asked me what I wanted done, and said they would call when ready. I expected to wait days. In just about 3 hours, they called and said it was ready. The charge was very reasonable. I would recommend this business to anyone who needs small engine repair.

Always have what I'm looking for. I especially like the personalized help you receive when you…read moreenter the store. Someone is always willing to help you .

This is my go to first stop whenever I'm looking for something while working on things around the…read morehouse. I live close to this location and it's so convenient being located next to Wegmans. The service here is always willing to help or answer any questions they can if you're looking for something in particular or need advice on a project. They have a good selection of things. Sometimes I still need to go to a bigger store like Lowes afterwards but they have the basics here for the most part. This is that small hometown feel of a hardware store that I'm used to and I love the local feel of this place.