I've been in several times looking for house-related things and so far they have had almost…read moreeverything I need. There is basically no signage and it can be hard to figure out where things are, but just ask and the guy at the counter knows where everything is. The staff has been super helpful every time I go in. Maybe a bit over-watchful but honestly I can't blame them for that. There are no lines in the small parking lot and it is not super clear where to park. Maybe anywhere is fine? The aisles are very tight and a bit claustrophobic. This isn't a place where you go and wander around to look at everything and find inspiration... it is a place where you need a thing, then you go and buy that thing and go back home to finish the repairs or project. Gardening stuff, plumbing repairs, painting supplies, butane for lighters, autumn mums, if you need it for your home they probably have it tucked away someplace. Prices are reasonable. Plus it's great to have a local place to buy stuff instead of giving money to the big box stores.

Been there for 90 years on Tonawanda Street you can find really hard to find stuff for your old…read morehome in the neighborhood. Service is kind of unfriendly and guarded, but I guess that's part of the course in Trump's America. Prices were on par with what it should be.

An Unfortunate Series of Events In October 2025, I brought…read moreseveral window screens to be serviced. Some were bent and needed replacement, while others only required rescreening. When we picked them up and brought them home, we realized the screens did not fit properly, and the bent screens had not been replaced as requested. I called immediately, and Patty initially acknowledged the mistake and told us to bring the screens back so the issue could be corrected. Shortly after that, I had to travel out of state due to an emergency and was away for approximately one month, bringing us into December. After a very rough winter, we finally returned the screens. While they were repaired, they still did not fit correctly. At that point, a technician came to the house to measure the windows. We later received a call that the new screens were ready, and we picked them up. Due to continued wind, rain, and cold weather, there was a delay of a few weeks before installation. Unfortunately, once installed, several screens still did not fit properly, and some were clearly the wrong size altogether. It appeared as though the same size screen was made for windows that were originally different sizes. I paid over $350 during the first visit and was then required to pay an additional $300+ to have the work redone. When I tried to explain the discrepancies to Patty, my concerns were dismissed due to the amount of time that had passed. In the end, I am out more than $600, with screens that still do not fit correctly. I am extremely disappointed and frustrated. We have done business with this company--both personally and professionally--for over 20 years. Sadly, after this experience, that relationship has ended. Not a happy customer, and we will not be returning.

The hours of operation is not cool what hardware store closes at 5pm and not open on Sundays.my…read morebusiness will go elsewhere cuz they aren't open after 5pm on a week day and closed on Sunday that's when people are trying to come to shop can't cuz they aren't open

Always my place to go for various bolts and parts for my projects. Staff is very helpful.read more

Hector's was, apparently, the first of the gang with a gun in his hand, and the first to do time…read more And if you want hardware, I will show you some hardware. What do you mean, you're already hard? Where? I had to fix my porch door, and this place were extremely helpful! Not the cheapest prices in the world, but then nothing is these days. They were reasonably and friendly and I don't really have any negatives whatsoever. Since that job (which was in September), I've recommended Hector's to two or three different people. If you have any home improvement type stuff to do, as much as Home Depot and Loews get all the press, Hector's is my tip for your best bet.

Pretty straightforward! Needed some smoke alarms and called them ahead of time - they had…read moreeverything ready to go so when I came in, I just paid for them and went! If you're looking for an electrical supply store full of light fixtures, wires, smoke alarms and more - definitely check these guys out! I thought the alarms were expensive, more than I expected to pay, but it looks like good quality units!

Ended up needing a few Breaker's at work and had to swing by Shanor to get pick them up! The…read morestorefront itself is absolutely massive and they have plenty of staff members to help you out. The gentleman who assisted me was quick to pull my order and it was an overall good experience, I would definitely come back when I need some breakers.

Agway's is your typical farm store. It sells items for your lawn, pets (mostly birds), and garden…read more Even turkey fryers. They seem smaller than most farm stores, but they have harder to find items. They also have a random display of greeting cards, but the cards are amusing and different. I've bought a lot from there on various trips. It's hard to find good pug cards! The staff is great. They leave me alone until I want something. I like to shop by myself without being bothered. But when I do need assistance, they are very friendly.

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

If you're looking for a knowledgeable and friendly local paint store Schuele is the place to go!…read moreThe staff really knows their stuff and can help ensure you buy the correct products for your project. Need a paint match? We'll they take the time to test the match and make adjustments accordingly. Not sure of his name but the guy whose typically behind the counter and has a hoodie on is a paint magician!

So next to the Scheule hardware store is the paint store. And I think this one was first actually…read more I needed paint for a fence. I had the color and brought a sample with me. We were able to match it easily and very cost effectively. They have every color and can make even more than you can imagine. Easy parking.

This was my first visit to Infinite Blooms. They have a great variety of both annual and perennial…read moreplants. Then you walk inside and see all kinds of garden accessories. There were colorful planters, wind chimes, garden flags, bird feeders, etc etc. The choices go on and on. Their hanging baskets were beautiful. My only disappointment was their dying veggie plants. Forgot a picture. They'd be better off just removing them. They were in pretty bad shape. Though this wouldn't stop me from returning. 2026-35

This is the old North Town, renamed. I was little disappointed that there veggie plants were little…read moreto none. Not sure if off day, and shipment was coming, as the employee I inquired with did not give me any information to that. All she said was this is all we have. They did have tons of plants, but I wasn't there for that, so didn't really check them out.