We had a follow up visit to order custom cabinets and countertop for our bathroom renovation. Sixten took great care with us, patiently answering all our questions and finalizing our order. What an amazing asset she is to this location! read more

I go into the Lockport HD to spend 2 grand for my home. 4:30 PM- No pro desk service- This is a Friday- How does this place stay in business? I complained about poor lumber quality. Told, " If I don't buy it,someone else will." That is true because contractors will put any piece of crap in your home. This is not the first time I was force to drive to Lowe's. Last time I had no help at Lockport HD- I spent 8 grand at lowe's. Plus Lowe's took HD 10% offer. They actually had people working the pro desk. Ready to help. NOT wasting my gas and time having to constantly return to the store- IN, an out-- The way it should be. I do believe I will drive the extra 15 miles to deal with a store that wants my business. read more

The Home Depot - LOWE'S Delivered where Home Depot- Failed! - Appliances Near Me - Lockport, New York

I can usually find what I'm looking for, great quality products and affordable prices at Home Depot. This old chunk of coal has been purchasing nearly all of his tools and home products here for decades. I like to watch TV. read more

As of today 12 March 2018 beginning @ 10:15 am, The Lockport Home Depot on Transit Road should be avoided at all costs by any Military Veteran and their family and anyone who may have friends that may have served our Great Nation in the Military; and here's why: My wife and i walked to the Lockport Home Depot to purchase some privacy window film. After we made our selection we walked up to the self check out to make our purchase. I told my wife that to let me show my veterans ID so we can get the veterans discount. It was at this point that things started going really wrong. Home Depot Associate "Charmaigne" who was "busy" socializing with another associate noticed that my wife and i were waiting for assistance and said..." oh, you need help ?" At which time i presented my Veterans Administration ID card and asked for the discount. Charmaigne at this time, while holding my VA ID card said..."oh we don't accept this card this is the one only used for holidays, but i'll do it this time, but this card is usually only for use around the holidays"... like she's doing me some big favor. I replied really, that's funny cause every other time i've shopped in here wearing my ball cap that says Army, i'm asked if i am a veteran, show that same card and I've been given the discount. Again she replied..."well next time so you know that we don't accept this card only at holidays"... I thought to myself, I'm only a Veteran at holidays ? I found that extremely insulting and left the item we were going to purchase and preceeded to find another associate and asked where could i find the store manager to which she replied if he was here, he would be in the back office but she could call him for me which i replied yes please. This associate then proceeded over to a phone where she appeared to be calling for the manager when the associate"Charmaigne" went over and began speaking to that associate that was supposed to be calling for the manager, which shortly afterwards, "Charmaigne" then came over and stated..." This is what we're going to do now, we'll start taking this card now until Home Depot comes up with a system, but we're only supposed to accept "Active Duty-service related" or retired Military for discounts"... By this time, after being fully insulted and made to feel that she was doing some immensely huge favor "just this one time", i was extremely upset and becoming quite angry as she continued to explain away my Veterans Administration card, i explained how she made me feel and asked her if she was at a store shopping and i treated her how she just treated me how would she feel ? She continued to try to explain away what was going to be done now but i informed her that now because of how she treated me that i am very pissed off and insulted and will never buy anything from this store again. After about another few minutes she finally haphazardly apologized at which time i acknowledged that only now i get an apology and thanked her in the same fashion as she offered it up, but explained how insulting and no manager showed up. My wife and i left the store. read more

I've been to the Home Depot on Elmwood many, many times and have always had very good service. There seems to be enough people working there so that finding someone to help me has never been a problem. And I can't remember ever encountering any employee who wasn't friendly and eager to assist. That's the truth. Recently we purchased a storm door and only after hanging the door did we realize that there were parts missing. There was a smaller sealed box inside the big box that held the inside and outside handles , the closer and some installation hardware. The closer and the inside handle were missing. A sticker on the door said to call an 800 number (for Anderson) for assistance or missing parts. We did that the next morning. We were told they would gladly send replacement parts, but it would take 11 days. I said "unacceptable" because the door was already hung but could not latch closed. And without a latch or closer, it would be at the mercy of the winds. I asked for overnight shipping and was told it would still take up to 6 days. So I accepted their solution but called Home Depot as well. A very helpful employee named Mike was very sympathetic and offered to see if there was a quicker solution through the store. He notified Linda, who called us back and suggested the same thing. In no time at all, Mike called us back and said "come in and get your parts." I assume they took them from another similar unopened box. Anyway, within an hour our door was opening and closing perfectly. I am so grateful that Mike and Linda solved our problem so efficiently. By the way, it is 6 days since my phone call to Anderson and we have not yet received the promised replacements. read more

Every aisle we try to go into is closed. Impossible to just make a quick trip into this place. As if I needed another reason to hate going into this store! BRB snoring in aisle 15... read more

Lumbering Along I cant say enough about Home Depot. Its' much oranger then Lowes. I was there looking for a screw for my paper towel holder that was to short and I needed a longer screw and I asked a person there if they had a screw that was longer for me and it turns out only the people in orange aprons work their, so I had to keep asking over and over for a screw and it turns out you have to buy a whole box and it was too many. Plants, too! We lost Gramma there one time and ended up finding her sitting on some lumber. To keep me sane, I tell my kids' that I will be playing hide-and-go-seek. Than I dont look. Trust me, its' the only way to shop without being bothered. read more

I have been to home depot's in Lockport 3 times during my whole time here. The first time My brother and I were completely ignored by one of the workers because he was too busy trying to get with his female coworker. We had to find the screws we needed on our own. And it wasn't easy at all. The second and third time were incredibly different. First of all let me tell you something about Lockport. It is one of the nicest towns I have ever been to. People are so nice and pleasant. So we are walking down the aisles and every so often we are stopped because people want to see the baby. The workers were so nice helping us and when we needed help finding something they would walk with us to the aisle we needed. They would give us ideas and suggestions and helped us with our project. One of the workers happened to be a Puerto Rican from where else? Brooklyn! My hometown It was such a nice surprise. After my mom and I made our purchase they asked us if we needed help loading the car. we didn't. In the parking lot as we were loading the car more people who weren't even employees asked us if we needed help. We didnt but its nice to know people are willing to lend a hand if needed, read more

Went in to buy a tool box and when I found one and purchased it they had to get it with a fort lift and load it into my pickup truck. I was fine with this but I wasn't fine when it took them 28 minutes to get the forklift to the tool box. The fork lift then dropped it at the door and didn't bother loading it into the back of the truck. We then had to lift the 300lbs tool box into the truck with the help of only one home Depot employee. If we knew it was going to be that much of a trouble to load a toll box then we would've just left and toke our business elsewhere. read more

Home Depot doesn't match & beat everything in the store. Appliances don't apply to this offer!

I love this home depot. Friendly service and a great selection. I have never had a bad experience.

Worst Home Depot I've ever been to. Asked multiple sales associates for direction and/or supplies that I needed for a couple of diy projects, nobody gave valuable input or led me in the correct direction. Spoke with the manager about this, he seemed responsive to feedback, but I still won't shop there read more

I just want to thank Bob ( RHJ03N) for the wonderful service I received yesterday when I came in and purchased an Air Conditioner. The time you spent in answering questions about the warranty and your professionalism was refreshing . After a stressful day of going to Home Depots competitors for the same product , your attitude towards helping me made my purchase very satisfying. Keep up the Wonderful Job! We need more people in Customer Service like you. Thank You . read more

I have lived all over the United States and been to many Home Depots but this one by far has the best customer service. The best part of the experience is being greeted by Leon, who will help unload and load your car for bigger purchases. He could not be warmer and friendlier on welcoming his guests to the store. It is people like this that make running errands a pleasant experience rather than a dread. Because of the customer service provided by him I don't consider other hardware stores. It really makes a difference. All the paint helpers at the store are also very fast, efficient, and helpful. Keep it up Lockport Home Depot!!! read more