I have always been a fan of small local stores and a loyal customer of Hectors since they were on…read morePayne Ave in North Tonawanda. I understand there is a salt shortage and they are trying to be fair... After 3 phone calls about a shipment they were receiving today, I was told to call back and talk to the manager. I work up the street from this location and asked for 1 bag to be set aside for me to be picked up on my lunch and was told "no that's not fair to everyone else"... The bag was for my 93yr old father, to keep his walkway clear when I take him to Roswell... I will never spend a penny in any of these stores again! Totally ridiculous!

Stopped in for a set of keys to be made for our house. The staff were friendly and helpful. We…read moretalked about the Super Bowl and who might win. My cost was under $7.00 but I got the fancy keys. Place was organized and clean. I try to go there before chain stores because it's in my neighborhood.

I know. What's a girl like me doing in a place like this you ask. Since I'm not the handiest girl…read morearound you don't often find me in a hardware store. However I have found myself here twice in the past week. The first time was to try to find pruners that can be used standing. While we were not able to find those, sadly, the owner (I think) and his employee went out of their way to see how they could help me. Then, a few days later, I find myself on a mission to find a certain kind of plant food. I had already checked at Home Depot while buying bird seed, but they had not had it come in for over a year and were not sure when it was coming in. I called Walmart, Loews, and two garden stores in the area too. They did not have any in stock either. On a whim I stopped in here again, asked the employee if they had it, he took me to the aisle and there it was!! I scooped up the two boxes they had. This store looks small from the outside, but it is quite large once inside. It is next to and connected to the Schuele Paint Store, more or else on the corner of Summer and Main. Rather than travel to the suburbs, I will go here first now, they are helpful, pleasant, local and easy to get to.

This is probably the smallest Ace in the area. Room to move is limited and the aisles are narrow…read more It is my place to go to when I need a little advice for my handy work. The people are friendly and know what they are talking about. Their expertise is great.

I went in looking for nice used USA tools. Nothing but over priced Crap! At one time this was not a…read morebad place to buy used tools. Always was over priced and won't pay snot for nice tools you want to sell. Anyway, I guess they just don't care. And the lawn and garden is nothing but garbage they find at the curb.

Awesome experience. My riding lawnmower stopped working the other day. Called Totally Tools…read morebecause of previous service I was satisfied with. They picked up my lawnmower on a Sunday and returned it to me fixed in less then 24 hours. That is absolutely amazing. I also appreciated that they called me to quote me a price for repairs to get my approval before performing any work. Pick up and drop off service available. Pricing was very fair. This has been my second experience with Totally Tools and I have been thoroughly impressed. Any small engine repairs needed this is the place to go.

An Unfortunate Series of Events In October 2025, I brought…read moreseveral window screens to be serviced. Some were bent and needed replacement, while others only required rescreening. When we picked them up and brought them home, we realized the screens did not fit properly, and the bent screens had not been replaced as requested. I called immediately, and Patty initially acknowledged the mistake and told us to bring the screens back so the issue could be corrected. Shortly after that, I had to travel out of state due to an emergency and was away for approximately one month, bringing us into December. After a very rough winter, we finally returned the screens. While they were repaired, they still did not fit correctly. At that point, a technician came to the house to measure the windows. We later received a call that the new screens were ready, and we picked them up. Due to continued wind, rain, and cold weather, there was a delay of a few weeks before installation. Unfortunately, once installed, several screens still did not fit properly, and some were clearly the wrong size altogether. It appeared as though the same size screen was made for windows that were originally different sizes. I paid over $350 during the first visit and was then required to pay an additional $300+ to have the work redone. When I tried to explain the discrepancies to Patty, my concerns were dismissed due to the amount of time that had passed. In the end, I am out more than $600, with screens that still do not fit correctly. I am extremely disappointed and frustrated. We have done business with this company--both personally and professionally--for over 20 years. Sadly, after this experience, that relationship has ended. Not a happy customer, and we will not be returning.

The hours of operation is not cool what hardware store closes at 5pm and not open on Sundays.my…read morebusiness will go elsewhere cuz they aren't open after 5pm on a week day and closed on Sunday that's when people are trying to come to shop can't cuz they aren't open

I am reviewing the Hectors on French because that's the one I go to most often but this review…read moreapplies to all the Hector's I have been in which are most in the area. Hector's has been my "go to" store for everything I need to fix something for 25 years if I am serious about getting what I need quickly and as efficiently as possible. They pack an enormous amount of useful items in comparatively smaller stores than Home Depot, Lowes or even Valu but you don't feel you are in "cluttered" stores. Everything is kept organized so you can find things quickly. They hire people that know exactly what you need and if they don't they are not afraid to ask the senior staffer. I have never left a store without either the exact item or items I need to complete the task or the knowledge to go exactly where I need to for whatever I am searching for that day. I do still visit the big chains for sale items on occasion but I feel when I go into those stores there is sensory overload with all the items and sheer size of the that I many times forget what I went there for in the first place!! The other thing that drives me to madness is the inability to find somebody to ask a question in the area I am looking. Sure I can find somebody for a question I have about some electrical project but I usually have to walk to the other side of the store before I find somebody and then that guy has to put a call out on the radio to the people who can handle electrical and maybe just maybe I will get an associate in the electrical area in 10-20 minutes. Go to Hectors for anything you need and I am sure you will walk out a happy camper in a fraction of the time it would of taken you with other places.

Called over 20 times during business hours. They just let it ring, then hang up. So I drove over…read morethere and called while I was in the store. I saw the clerk walk over to the ringing phone and press a button - and poof my call was dropped!

Awesome prices, excellent customer service, and a great selection of things from a smaller place…read more You can't go wrong!

Chris is so knowledgeable and helpful and makes sure I don't spend more than is required to keep my…read moreold Cub Cadet in good working order. They pick it up, fix it up and return. Wonderful service. I would not like to need to find a better shop.

I just had my new LS tractor delivered way ahead of schedule. Jim, the man that sold me the tractor…read moreand delivered it, was fantastic to deal with. Very knowledgeable, genuine, patient, friendly and trustworthy. He far exceeded our expectations without the usual salesman pressure and haggling. I can only hope the tractor quality and the service department are equally as good.

The owner contacted us and came to repair the stove. Did a great job!! Was very helpful and moved…read morevery quickly to assure we were taken care of. I would buy from them again.

one older male employee was aggressively pushing me to buy, even trying to force a better deal on…read moreitems that were already 50% off. Now that I want to return these faulty products, the store refuses to take them back. I strongly warn anyone against buying from WNY Appliances 4 Less. Their appliances are advertised as brand new but many arrive with scratches, defects, and malfunctions. I bought several items that broke multiple times, and while the store sent repair technicians, the problems came back within days.