Took a Stihl Leaf Blower in for repair 9/10/25. I had a amazon repair kit but they said "Get that Chinese junk out of here - we only use Stihl parts" Called several times and they said they were having trouble getting Stihl parts. Always told me It will be ready by the end of the week. It was ready today 11/29/25. Leaf pickup is long gone and I have snow covering my leaves. I won't be going back to Hector's - for anything. read more

I brought a lawnmower in to be cleaned up for the summer season. Super nice people work here but they are very casual with their masks. And that was before the change in cdc mask wearing guidelines. The lawnmower tuneup costs was just under 80 I think. Not cheap. But, it is working, so that's good. read more

Had my blower tuned up at the Niagara Falls Blvd. location, and I also wanted the wheels removed, because I could not (they've been on for too long). They tried, but gave up because it's too difficult, and "A front axle can be very expensive". Fine, it should never be an issue anyways. Now, one wheel is so crooked, it pulls right, making it too hard to track straight. They told me it could take $100's to fix. I said I already paid $120, and I'm worse off than before. They agreed that I'm screwed. Don't you be. read more

So the photo in my review is to point out that they have a sign in their window stating Lawnmower and Snowblower Sales & Service. My aunt told me she had a snowblower that I could have, it just needed a bit of a tuneup. I went and picked up the snowblower from her a couple weekends ago, and instead of lugging it back to my house and putting it right in my garage for the summer, I figured... why not just take it to Hector's now and have it all prepared way before Fall / Winter time. If you know anything about Buffalo, we could get a 'Winter' storm as early as October in some cases which is only a couple months away! Anyway, I took it over to Hector's, but kept it in the car to talk to the employee first, just in case. My friend and I walked in to see two employees just talking and laughing about nothing relating to work (no big deal - I totally understood, it was slow). When they stopped talking, I said "I have a snowblower in my car...." and the one employee cut me off and said "-- and it's going to stay there... until Winter. hahaha!". He basically ended up saying it was "off season" and they wouldn't be working on anything like that for awhile. We just said we understood and "thanks anyway," and left. We found him to be super rude, and quite honestly were flabbergasted at the fact that they didn't want my business. I get that it might be "out of season," but what if I'm either A. Trying to sell the thing now or B. Just want to be prepared before Winter comes and beat the rest of the rush. I mentioned the employees talking at the beginning of the review, because it seemed like they had a bit of time on their hands, and I felt like they could have taken the time to either look at the snowblower or even bother to ask me what I actually needed done with it. It's crazy... I'm usually a last minute person in doing certain things, and I try to be proactive for once and then I'm instantly shut down. Change your sign! read more

Hector's Hardware & Paint - Hardware Stores Near Me - Buffalo, New York

I came in with a Toyota key that I needed to be copied. The man at the desk said that he could do it and then took my key and ruined my key. I asked him if he could do anything to help me out since I paid $50 for the key and he proceeded to start yelling at me. I needed him to say that he couldn't cut the key before he cut the key. Now I am out $50 and have to start over. It was such a disappointing experience. read more

The water heater at my property in Amherst was gushing water and I had to get it fixed. At first I called them for a recommendation with plumbers but Jeff told me they have licensed plumbers that do work. I said even better here's my name and number to call me, my tenant is home pretty much all day. Not only were my tenant and I stood up I did not receive one phone call from Jeff or anyone employed there. Instead I called them three times to find out what the hell's going on to which they lied in my second phone call saying someone will show up within the hour. I wasted a whole day waiting. Because of them my tenant was without hot water for a whole day making me look like a slumlord. Next day I decided not to depend on them and got another recommendation where it was fixed in a couple of hours. Guess what? I still haven't heard from Jeff or anyone else! Great customer service they have there, surprised they're still in business with The Home Depot being 5 minutes away. read more

My new snowblower was broke I went into the store ask some questions about it. The staff was very knowledgeable and helpful even offered to show me how to fix it. However, it was a bigger job than I anticipated the mechanic Mike told me he would stay after his workhours and wait for me to bring it in. He went over and above what I expected when I brought it. He looked up and found out it was covered under warranty and fixed at no charge. Service with a smile right to the door and help me load it in my car. Would highly recommend this neighborhood hardware store. read more

Time for more salt melt. My better half went in to buy 2 40lb bag of salt melt. A few minutes later out came a hector man with a bag in each arm and placed them in my trunk. THANK YOU. Now that is customer service.A+ read more

If Zero stars was an option, I'd select that. This store has unbelievably bad customer service. They have the rudest, nastiest employees I have ever encountered. I am a strong Toro supporter and I love their products. I've bought more than 10 Toro snow throwers and lawn mowers for my home and my offices. I live less than a block from this store and every time I go there I regret it. They simply don't give a damn about customer service, and go out of their way to make it like you're inconveniencing them when you walk in the store. I strongly recommend Hectors on Maple Road, they are much friendlier. read more

Awefull customer service. I took my lawnmower blades in on a Saturday to be sharpened. Immediately I felt as if I was inconveniencing the employee just walking through the door. He told me they would be done the next day. One of the blades was bent so I asked for him to let me know if it was not salvageable and needed to be replaced. He said ok. Closing time arrives the next day and no call. So I call. The guy just says "yeah, I haven't gotten to them yet. Ok?" Then hangs up without giving me an eta. I call later the next day to check and he said, "yeah, one of the blades was bent". Yes. I told you that and asked you to call me if its salvageable. He then said "we went ahead and ordered 1 new blade and it will be in Wednesday or Thursday. This was on a Monday. Despite the fact I was not contacted and and given a price before they ordered it, I let it slide. Wednesday, no call. Thursday, no call. I call them. "Yep. They're ready. New blade is $15". They didn't mention the cost of sharpening. I come in and the man at the counter was very grumpy. He asked for my ticket and found my blade(s). They ordered two new ones. Not one as I was told. Of course they weren't tagged with a price so I had to sit around and wait for him to struggle to read the part number, look up the price, huff and puff because the phone was ringing and have an attitude with the person on the other end. I also witnessed a customer come in with a simple request. He needed a straight allen bit for his drill . He was holding a drill and an allen wrench. With an attitude, the man behind the counter told him "just cut the thing". The customer explained that he had no way of cutting and asked politely if he could cut It. The man bluntly said no and walked away.. Anyway, back to my blades. They were actually $17 each. Not $15 as I was told. Normally I would refuse the product and walk out the door but I've waited long enough so I just paid and got the hell out of there. I will NEVER go back. This was not my first bad experience here but will certainly be my last. The employees are rude and treat you like you are an inconvenience. read more