1. Schuele Paint Company

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Buffalo, NY

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Schuele Paint Company

3.7 (7 reviews)
Closed • 9:00 am - 3:00 pm

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Schuele Ace Hardware - Getting help at Ace is like going to your neighbor.

Schuele Ace Hardware

4.5(28 reviews)
0.0 mi•Bryant, Main Street
•$$

Ace itself is rarely the most economical option when I need something for home improvement. Also…read moreI'm a cheapskate. With that said, I am a happy patron of this particular store and always go there first if I need something. When you get there it doesn't seem like they are definitely going to have what you specifically need because it's in such a small space (compared to say Home Depot is Lowe's) but they do such an excellent job of curating their stock that I have never not found what I was looking for. I don't even know how they do it but it's really impressive. When I'm shopping for something I am really adverse to employees approaching me (I fall for an up sell really easily so it just makes me anxious). The staff here though are always friendly, helpful, and knowledgeable. It has the feel of a neighborhood mom and pop type of store and I attribute most of that to the staff. It's clear that everyone there actually wants to be there and it makes for a great experience. The only negative is that the Ace Rewards is one of the most useless rewards program I have ever encountered but that's not up for to the store so I'm not holding it against them. Getting a five dollar coupon for a specific item I'm never going to need if I spend a hundred bucks is kind of silly though. The worst customer service I have ever received has consistently been at Home Depot and Lowe's. Between waiting for a couple employees to finish their conversations when I need help to asking where something is and getting an "I dunno" it makes me really happy to have an option where I am positive that will never happen. If you need something for home improvement go there first. Even if it's not the closest, it's worth it for the great shopping experience.

For some reason, Benjamin Moore has this address as a choice to pick up online paint orders…read more However, there's apparently no communication between this brick and mortar and its neighbor, Schuele Paint Company, which is where the paint is mixed. I showed up at 6:45pm to pick up my order that was allegedly ready and waiting for me at 22 Summer Street. I was told that paint is only ever at the 12 Summer Street location and that the location closed at 5pm. Not great. I specifically chose 22 Summer Street since it closed at 7pm. I'm not sure why it would pop up as an option unless there was a prior assumption/agreement made with/by Benjamin Moore that this company isn't honoring. Either way, I will place my order at other locations to ensure that I no longer make unnecessary trips.

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Schuele Ace Hardware - Schuele Ace Hardware is officially certified helpful.

Schuele Ace Hardware is officially certified helpful.

Schuele Ace Hardware
Schuele Ace Hardware

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ROOM Buffalo - Exterior of The Monocle...Home to ROOM

ROOM Buffalo

4.2(11 reviews)
3.0 mi•Hertel Avenue, North Buffalo
•$$$

Probably the best furniture/home decor I've seen in upstate NY. Nice price range as well. Friendly…read morestaff is always a plus!

I just had an excellent customer service experience. My mom purchased two identical rectangular…read morepillows from Room, both stenciled with the word "Buffalo" and the coordinates of the city (latitude and longitude). She gave one pillow to my dad and the other to me as Christmas gifts. Shortly thereafter, we discovered that the paint used to stencil the letters and numbers on the pillow was water soluble and wiped off with a damp paper towel. It would have been impossible to wash or even spot clean the front of the pillow case without also removing the stenciling. Today, well beyond the 14-day return policy stated on the receipt, my mom and I brought the pillows back to the store to see if there was anything we could do to protect the paint on the front of the pillow case (Scotchgard wasn't going to cut it). As soon as we walked through the door, we were greeted by an associate. We briefly explained our concern to the associate, and then without even batting an eye or even checking our receipt he apologized, stated that he was unaware of this issue, and immediately offered to exchange the pillows for other merchandise. We ended up selecting different Buffalo-themed pillows. Room offers beautiful contemporary furniture and home decor, and after spending time looking around the store and observing the quality of their merchandise, it's obvious that the faulty pillows were an anomaly and in no way typical of the products sold by Room. My mom and I were both impressed with this customer service experience and appreciate the attention we received.

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ROOM Buffalo - WIndows

WIndows

ROOM Buffalo
ROOM Buffalo

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Schuele Paint Company - paintstores - Updated October 2026

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