The service is always friendly and asks how they can help within seconds of you entering the store…read more Each staff member is smart and knowledgeable about pool supplies and any pool 101 questions you have. I have been coming to this location only since my new pool was installed in 2024. I can't thank them enough for their dedication to all things pools and hot tubs. Their selection is vast and the value or price of their goods and services are average for the area. What I do like is the fact they gif military veterans with a valid military ID a discount. Thank you so much for taking care of the veterans. I am grateful for it.

Went there on a whim with two of my children just to look at hot tubs. Sales person was very nice…read moreand very informative. I actually have an idea of what type of hot tub to get, and how much it cost now. Makes the idea of more realistic. But the sales person was attentive gave me a brochure along with his card and I'm going to figure out how to Put a hot tub on the deck now.

The positive reviews on Yelp are accurate. Dickson BBQ and their Home Hardware store boasts…read moreold-school, impeccable customer service. ALL your BBQ needs under one roof. I wish I'd discovered this shop earlier.

I was referred to this wonderful place by Meat Church when I was looking for their rub called Holy…read moreCow. It was back ordered a few times I tried to order it directly online from them so they referred me to check with Dickson BBQ who are located in Toronto. I haven't physically been in their store but looks like they have everything from A-Z concerning bbq/smoking with fair prices paired with fair shipping charges. I ordered the rub and also a butcher paper roll which for the latter I was having a real hard time getting my hands on from either Traeger or their distributor here in Laval, Qc. This place now has a special place in my bbq/smoking book because of their wide brand selection and Canada exclusive Meat Church products. It's really worth checking out their site if you need to expand your horizon in this domain. Above all, what makes them special in my books is their superb customer service. Communication is much easier by email than phone and I was just wowed when they replied to my emails in a short period of time and sometimes late at night. I haven't seen this often elsewhere but just to show you their commitment on answering your emails the same day. Amazing customer service and great stock. Good job folks. Keep it up!! :)

Needed to special order bricks including tops; customer service…read morewas very good. Jay was well informed on the product; cross-checked my figures for product needed & made some adjustments. Factory was a little slow in responding. Jay delivered the product as agreed. Needed a couple of the concrete items cut; Jay came out to my work site & cut them for me w/o any problem. Also made some recommendations to my design (gardern's square for flower). My project came out looking very good, materials were on point with barely anything left after product completion. Worked out very well. Thanks to Jay & his team!

Grill / Smoker review:…read more This is an excellent place to buy a grill/smoker. The owner is always available to answer questions and even place orders for accessories that aren't currently in stock. Only disappointment is that it's a long drive from Buffalo / suburbs. But if you want a Green Mountain Grill Smoker, there's limited options in the Buffalo area, and this is a great one. If the owner treats his patio / landscape business like he does his grill business I imagine that side of the company is equally great.

Every time we go to this store it is a disaster! Never have merchandise for coupon items, returns…read moreare painful and customer service and other workers are really nice but very ill informed.

Very unfriendly customer service. First call, hung up on. 2nd call, very short, curt, and no…read moremannrrs whatsoever. I won't be shopping at the Lockport location ever!

Always my place to go for various bolts and parts for my projects. Staff is very helpful.read more

Hector's was, apparently, the first of the gang with a gun in his hand, and the first to do time…read more And if you want hardware, I will show you some hardware. What do you mean, you're already hard? Where? I had to fix my porch door, and this place were extremely helpful! Not the cheapest prices in the world, but then nothing is these days. They were reasonably and friendly and I don't really have any negatives whatsoever. Since that job (which was in September), I've recommended Hector's to two or three different people. If you have any home improvement type stuff to do, as much as Home Depot and Loews get all the press, Hector's is my tip for your best bet.

Ever since I got my smoker over 2 years ago Dickson's has been my go-to for barbecue supplies…read morewhether it be charcoal, wood or other accessories. As I write this we are still dealing with the covid-19 pandemic, and as a result non-essential stores are forced to take other measures to service their customers such as online ordering and delivering via a third-party delivery service. Approximately two weeks ago I placed an order for some items which, to this date had not been delivered. Absolutely not the fault of Dickson's BBQ Center. After several Communications with the delivery company both on my part and on Dickson's part, they personally made sure that not only did I get what I ordered but I got a little more because of the inconvenience caused, and the items are now in my possession. These guys are doing a tremendous job under extremely difficult circumstances and at the very least they deserve a glowing review. Their customer service really is second to none. Great job, all of you!

Haven't been to the original Avenue road location, but I can't speak highly enough about my…read moreexperience at the Kingsway location. Friendly helpful staff, attentive but by no means pushy. Great selection, and when they didn't have what I wanted they brought it in for me. You can buy the same equipment at other stores, but this place will make sure you are happy with what you buy, and will take good care of you afterwards. Whenever I am asked about where to buy a barbecue (and I am asked a lot), this is where I send people.