I worked with Serg of Modern Flooring to replace my kitchen floor. He was great. He had two other…read moreworkers with him and the three of them worked together to remove 4 layers of floor - yes - 4 layers, replace the subfloor and then place a product that would work for our family. Serg took the time to work with me to find something that fit my preferences and my budget. He was very receptive to all the feedback I had and was very responsive and communicative. I would recommend Modern Flooring to anyone - also, they are currently expanding to offer renovations as well.

We had Serg and his crew replace several rooms floors with luxury vinyl planking…read more The house is 180 years old and there were a couple of challenges that Serg sorted out quickly and efficiently. The floors look incredible. Serg has an attention to detail that is exceptional. The while job took a week and Serg set the timing up so we were minimally inconvenienced. Did I mention the floors look incredible? This is the kind of service and fairness you hope for when hiring a contractor. I would recommend these guys in a heartbeat!​​

Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

Had floor ceramic tile repair work by one of their subcontractors, shotty work. He left grout on…read morethe surrounding tiles, damaging them. Beware of using this person. Overpriced for the work done.

Asked owner for trim threshold that was told to me by his guy Greg that would leave one and it…read morewasn't with the material told me wasn't part of the deal Ok I told him but his kid said they would handle it from original deal; their customer Service is not customer centric especially with their original installer from my original review. Arrogant sales man and does not listen Go else where or get Greg to do side work he the polite one

My husband and I have bought carpet and flooring from here for years. Never a complaint and…read moreexcellent people to work with!

After coming to my home and measuring .I was promised an estimate would sent to me in the next few…read moredays 3 days went, and no estimate I got a text on the 4th day saying estimate tomorrow. Well, I never got an estimate. or a call after 8 days so I'd venture to say he was too busy or didn't want my business, In any case not a professional way to do things.

Rob did my kitchen and hall hardwood floors. They look brand new, the floors were over 20 yrs old…read more I am more than impressed with the way they look. I never thought the black water stains could be taken out. Thank you again for the awesome job!

Matt Hartsock is the owner of this business located in Lockport NY…read moreI hired him to do my hardwood flooring and tiling in kitchen because he told me he did work for Home depot. He came out to take a half down deposit and was demanding full payment before he started the job. I only paid him half. He would not provide me with any references for hardwood flooring or tiling. He is unreliable and cancelled the appointments to start the job. I willl file a complaint with the BBB and now have to take him to court to get my deposit money back. Beware.

Dale replaced our kitchen floor with porcelain tile and did an excellent job. He went above and…read morebeyond to make sure everything was perfect. We have used a lot of contractors over the years and Crown Tile is by far the best yet. We will be using Crown again to remodel our bathroom. We highly

I recommend Crown Tile with much enthusiasm. Dale responded quickly and helpfully to my initial…read morerequest for information and every time I messaged him my numerous questions thereafter! He was patient and flexible, and he reduced his charge generously when I ultimately decided to do a little less tile area. He is very knowledgeable, careful, clean, and artistic. Dale and his helper were both prompt and efficient, yet fun, friendly and pleasant. The tiling came out stunningly, and we are getting tons of compliments.

TL; DR - Hire Katie come do your carpets…read more Let me start by saying that in no way with all the pet stains on my carpets did I expect miracles, but it's what I got! The guy I usually call when I need my carpets cleaned was not available last-minute, so I turned to Yelp to find another option. I submitted a request for some bids and had three companies contact me, Wagner being one of them. One of the other companies had a lot of great reviews, so they were going to be my first choice. However, I made the request on a weekend and their automated message said I should call their office on Monday morning. But Katie with Wagner Carpet Cleaning was very responsive and was able to book me right then for a Thursday cleaning, which fit nicely into my schedule. I'm putting my house on the market to sell and really wanted to have someone come in and clean the carpets as much as possible. However, I have a puppy and puppies are notorious for stains. We had ALLLL the stains. We also had old stains that were over a year old. It happened at the start of Covid and I just assumed we'd be replacing the carpet anyway, plus, by the time things were starting to open back up again, I knew there was no way those OLD stains were coming out, so I didn't even bother. But then Wagner showed up with their fancy schmancy carpet-cleaning equipment and had those stains out like they were nothin'. (I half-expected to see Katie standing over them with a magic wand shouting something like, "Aguamenti" or "Evanesco," but it was nothing as complicated as that. It was simply some kind of muggle stain-destroying vacuum. Oh, and get this - NO HOSES! I have always sang the highest praises about my "regular" carpet/upholstery cleaning guy, but he always had hoses running through my house and it was so loud and intrusive that I made sure to get my dog out of the way. I'm still not convinced there were no spells being whispered by Katie when I wasn't looking. And there was no reason to get my dog out of the way either. It wasn't horribly loud like the hoses were. The carpets were dry in under an hour, and not only did she love my puppy, but my puppy probably would have gone home with her if I'd let her. Bailey is usually very skittish about new people, but she adopted Katie the minute she walked in the door. We have a rule in our house: if the dog doesn't like you, we probably won't either. Katie passed all our tests! I'm actually downsizing to an apartment with wood and tile floors, but plan to call on Katie for upholstery cleaning in the future, car detailing (she does that too!), and if I ever end up in another house with carpets, I'll be calling her first from now on. I've also already recommended her to my realtor and local friends.

Katie was wonderful to work with. She provided great communication before, during, and after the…read morecleaning. She explained areas of concern thoroughly She also provided information on how to treat specific issues day-to-day.