Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

Had floor ceramic tile repair work by one of their subcontractors, shotty work. He left grout on…read morethe surrounding tiles, damaging them. Beware of using this person. Overpriced for the work done.

Asked owner for trim threshold that was told to me by his guy Greg that would leave one and it…read morewasn't with the material told me wasn't part of the deal Ok I told him but his kid said they would handle it from original deal; their customer Service is not customer centric especially with their original installer from my original review. Arrogant sales man and does not listen Go else where or get Greg to do side work he the polite one

My husband and I have bought carpet and flooring from here for years. Never a complaint and…read moreexcellent people to work with!

After coming to my home and measuring .I was promised an estimate would sent to me in the next few…read moredays 3 days went, and no estimate I got a text on the 4th day saying estimate tomorrow. Well, I never got an estimate. or a call after 8 days so I'd venture to say he was too busy or didn't want my business, In any case not a professional way to do things.

Rob did my kitchen and hall hardwood floors. They look brand new, the floors were over 20 yrs old…read more I am more than impressed with the way they look. I never thought the black water stains could be taken out. Thank you again for the awesome job!

Matt Hartsock is the owner of this business located in Lockport NY…read moreI hired him to do my hardwood flooring and tiling in kitchen because he told me he did work for Home depot. He came out to take a half down deposit and was demanding full payment before he started the job. I only paid him half. He would not provide me with any references for hardwood flooring or tiling. He is unreliable and cancelled the appointments to start the job. I willl file a complaint with the BBB and now have to take him to court to get my deposit money back. Beware.

We have nothing but great things to say about BB Home Improvement (Bob & Chris). They do quality…read morework at the quoted price (which was reasonable). We even tacked on some additional projects while they were working which they had no problem taking care of. Highly recommend.

From the owner: Kitchen & bathroom remodeling, flooring, window & door installation & replacements as well as…read moredecks, porches and siding installation.