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CAP Flooring

4.0 (3 reviews)
Closed • 7:00 am - 9:00 pm

Services - CAP Flooring

Carpet binding

Carpet installation

Carpet removal

4 More Services

Carpet repair

Carpet restoration

Floor installation

Floor repair

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Recommended Reviews - CAP Flooring

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11 months ago

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3 years ago

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Allasen Carpet

Allasen Carpet

(1 review)

Main Street

If I could give a negative star I would. The total experience was awful. I was suppose to have both…read moremy living room and upstairs carpet installed on Oct 10,2018. Living room carpet was installed on that day, however, the upstairs carpet was sent to the warehouse in the wrong color. The correct upstairs carpet could not be installed for an additional two weeks. Finally got upstairs carpet installed on October 24th. After the installers left, found that money was missing form my son's room and two of may other son's drawers from under his bed frame the clips were broken off during the removal of them to clear room for the carpet. I reported missing money to the owner who was very sorry and was looking into the situation. Later when I reported to him about the broken drawers which no longer sit nicely in the tracks...I have had complete radio silence from the business. I will never do business with this company again. The whole experience has left a bad taste in my mouth. Completely unhappy

From the owner: Allasen Carpet is Buffalo, NY's premier destination for high-quality flooring solutions. We…read morespecialize in selling and installing a wide range of flooring options, including carpeting, hardwood, laminate, sheet vinyl, luxury vinyl, porcelain, ceramic, and stone. Proudly serving Williamsville, Orchard Park, Clarence, Tonawanda, Kenmore, and the Greater Buffalo, NY region, our team combines expert craftsmanship with personalized service to transform your space. Whether you're renovating your home or upgrading your business, Allasen Carpet delivers durable and stylish flooring tailored to your needs. Contact us today for a free consultation! Saturday and Evenings by appointment only

Kenny Carpets & Floors - Luxury vinyl plank aka water proof flooring!

Kenny Carpets & Floors

(12 reviews)

Excellent service and the workmanship was fantastic…read more First off, we had a wonderful and most pleasant Salesman named, Bruce. He was very knowledgeable and he wasn't trying to sell us the most expensive carpet, instead he sold us exactly what we asked for based on our requirements. Secondly, the carpet installers were very professional and on time. They did an amazing job installing our carpet on a complicated spiral staircase. The quality and workmanship by Kenny Carpets far exceeds Empire Carpets. Do NOT call Empire Carpets, they overcharge and the quality is horrible. I highly recommend Bruce and Kenny Carpets to anyone who is looking for exceptional services.

Sadly, I tried a few times to give the benefit of the doubt. My daughter was treated horribly from…read morethe estimate she had at her house. Talked down to, etc. She is a young woman, and Scott seemed to think she was an idiot. We opted to go elsewhere, because of this. I insisted on not having him at my estimate recently, but that didn't matter any. I ordered my carpet, was told they would have a runner made for me (didn't say it was going to be additional, and that I would have to go take it to be done), and was sent a straight up crack head to do the installation. This installer flipped out on me when I asked if they could glue the carpet tacks down, instead of nailing into asbestos flooring, disturbing the cracked tiles. I was completely calm when asking, but this guy flew off the handle, cursing, leaving my floors exposed with carpet tacks for another day, as I had to wait for another installer. There will be no more Kenny for me or my family, nor the numerous clients I sell homes to.

Custom Carpet Centers - Chipped toilet

Custom Carpet Centers

(9 reviews)

Do NOT give this company your business. I reached out to Cliff the installation manager to report…read moresome damage during the tear down on my bathroom floor. He was rude, refusing to help me and refusing to allow me to speak with the owner. I was charged for the install twice both by custom carpet and the guy who came out to do the install. My toilet is chipped, my molding was damaged and my drywall was damaged on a small bathroom floor. Not worth the trouble!!!

Beware Beware Beware - (UPDATE) Now the owners involved in covering up the mess - this couldn't…read moreget any more bizarre -- and yes she was yelling at me - also [had another carpet company come out to measure - guess what CCC also over measures adding another 3 feet onto my order to get more money and telling you they have to add a seam when they don't] I ended up purchasing carpet down the street and they opened my eyes to the ridiculous things this company does - they say things happen for a reason and I'm glad they did -- Here is the REVIEW - I have never been treated so poorly and talked down to like this in my life - between Mack and Kathy who was yelling at me - Extremely rude and unprofessional - If you want extra stress in your life buying carpet feel free to buy here - I was quoted a price for carpet and Kathy assured me she would honor the price - Well that didn't happen every time I called it was a new price. It was like I was in the twilight zone. Kathy actually wrote down the price on a piece of paper that you can see attached. The price kept getting higher and higher every time we spoke. Eventually she gave me the Regional Manager for Custom Carpet Centers Mack - When he called me back after a left a message he was combative and tried to say that the quote on the price that was hand written could have been anything, I said well you can verify that with your Sales rep Kathy. He became rude and disrespectful and I decided for as much stress as this was creating it was wise to go elsewhere with my business. I would advise you do the same unless you want a bait and switch on pricing. Very disappointed to say the least. What a stressful situation -please avoid for your own protection - Plus if you check their reviews most are from 1 review, reviewers probably friends or those who work there to fluff the reviews-- and this response is nonsense from the owner - I never said that the 1156 was her number that was mine when I wrote down the price - the amount per sq foot is accurate - she yelled at me that she made a mistake - so your incorrect their again - and I want others to know how bad a situation they are in for - it seems I'm not alone read all the other reviews

CAP Flooring - flooring - Updated May 2026

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