This company gave me a quote on a room renovation project that I had created. They came out and…read morewere extremely friendly, but I kind of had the feeling that they hadn't done this before. When they left, I did some research and discovered that their core business is cleaning. I reached out to them and expressed my concerns. This is a business with no online presence other than Yelp and there was no way that I was going to give them thousands of dollars up front. It was a friendly correspondence and I stated that - despite their lack of online presence and experience outside of cleaning, I would still like to work something out with them. I asked for references and pictures of rooms were provided. I asked if I could contact the client - I never heard from them again. Be careful out there.

We needed our apartment deep-cleaned, and the team exceeded our expectations. They responded to our…read morerequest the same day, scheduled quickly, and had everything completed within just a couple of days. Their work was thorough, attentive, and went beyond what we asked for. On top of that, their rates were very reasonable. We couldn't be more pleased and would gladly recommend them.

I took three Kilim rugs to be cleaned recently. I don't know how old the rugs are or when they were…read morecleaned last, one had some small stains , the others just needed to be cleaned before they were moved. Tiftickjian did a great job cleaning them, the stains were still there but now barely visible, the others looked brighter. They looked so much better. I don't know how the price compares to other places but I do know I trusted them with these beautiful rugs to not harm them and I was correct. I will definitely take them again when they need cleaning.

I was overcharged for a service. The fee was never discussed with me and then I received an…read moreoutrageous bill. I won't ever send any business here.

Truly SERVICE in every sense of the word. These folks know their products well and want satisfied…read morecustomers. After having purchased my tile at Madison, I didn't bother to shop around for price on a rug pad. Having just spent 10G on hardwood install, a proper pad was necessary under my wool oriental carpet. Can't ruin new hardwood! The store was incredibly busy mid-afternoon. I waited patiently and was rewarded with great pricing on the perfect product. I will never shop anywhere else!

Madison Floor in Tonawanda did an excellent job installing my new kitchen floor. They arrived when…read morescheduled and completed the work in the time they estimated. The installers Joe and Chuck were true craftsmen. Thanks Madison for a job well done. Bravo.

If I could give a negative star I would. The total experience was awful. I was suppose to have both…read moremy living room and upstairs carpet installed on Oct 10,2018. Living room carpet was installed on that day, however, the upstairs carpet was sent to the warehouse in the wrong color. The correct upstairs carpet could not be installed for an additional two weeks. Finally got upstairs carpet installed on October 24th. After the installers left, found that money was missing form my son's room and two of may other son's drawers from under his bed frame the clips were broken off during the removal of them to clear room for the carpet. I reported missing money to the owner who was very sorry and was looking into the situation. Later when I reported to him about the broken drawers which no longer sit nicely in the tracks...I have had complete radio silence from the business. I will never do business with this company again. The whole experience has left a bad taste in my mouth. Completely unhappy

From the owner: Allasen Carpet is Buffalo, NY's premier destination for high-quality flooring solutions. We…read morespecialize in selling and installing a wide range of flooring options, including carpeting, hardwood, laminate, sheet vinyl, luxury vinyl, porcelain, ceramic, and stone. Proudly serving Williamsville, Orchard Park, Clarence, Tonawanda, Kenmore, and the Greater Buffalo, NY region, our team combines expert craftsmanship with personalized service to transform your space. Whether you're renovating your home or upgrading your business, Allasen Carpet delivers durable and stylish flooring tailored to your needs. Contact us today for a free consultation! Saturday and Evenings by appointment only

I worked with Serg of Modern Flooring to replace my kitchen floor. He was great. He had two other…read moreworkers with him and the three of them worked together to remove 4 layers of floor - yes - 4 layers, replace the subfloor and then place a product that would work for our family. Serg took the time to work with me to find something that fit my preferences and my budget. He was very receptive to all the feedback I had and was very responsive and communicative. I would recommend Modern Flooring to anyone - also, they are currently expanding to offer renovations as well.

We had Serg and his crew replace several rooms floors with luxury vinyl planking…read more The house is 180 years old and there were a couple of challenges that Serg sorted out quickly and efficiently. The floors look incredible. Serg has an attention to detail that is exceptional. The while job took a week and Serg set the timing up so we were minimally inconvenienced. Did I mention the floors look incredible? This is the kind of service and fairness you hope for when hiring a contractor. I would recommend these guys in a heartbeat!​​

Excellent service and the workmanship was fantastic…read more First off, we had a wonderful and most pleasant Salesman named, Bruce. He was very knowledgeable and he wasn't trying to sell us the most expensive carpet, instead he sold us exactly what we asked for based on our requirements. Secondly, the carpet installers were very professional and on time. They did an amazing job installing our carpet on a complicated spiral staircase. The quality and workmanship by Kenny Carpets far exceeds Empire Carpets. Do NOT call Empire Carpets, they overcharge and the quality is horrible. I highly recommend Bruce and Kenny Carpets to anyone who is looking for exceptional services.

Sadly, I tried a few times to give the benefit of the doubt. My daughter was treated horribly from…read morethe estimate she had at her house. Talked down to, etc. She is a young woman, and Scott seemed to think she was an idiot. We opted to go elsewhere, because of this. I insisted on not having him at my estimate recently, but that didn't matter any. I ordered my carpet, was told they would have a runner made for me (didn't say it was going to be additional, and that I would have to go take it to be done), and was sent a straight up crack head to do the installation. This installer flipped out on me when I asked if they could glue the carpet tacks down, instead of nailing into asbestos flooring, disturbing the cracked tiles. I was completely calm when asking, but this guy flew off the handle, cursing, leaving my floors exposed with carpet tacks for another day, as I had to wait for another installer. There will be no more Kenny for me or my family, nor the numerous clients I sell homes to.

My husband and I did our research prior to selecting a provider for new carpets. We got quotes from…read moreand looked at product from many businesses and felt Kenny Carpets was the right fit for us for many reasons: - the price was reasonable and in our budget - they could deliver/install the carpets in a few weeks (another company had a month wait) - the staff were all extremely attentive and helpful We worked Conner who was immediately very friendly and helped us decide on the right carpeting for our needs. He didn't try to push us in any particular direction but listened to what we wanted and made suggestions. He also gave us the heads up for an upcoming sale so we could make sure we got a good price. One the day of install the team worked quickly and did a thorough job cleaning up afterwards so we didn't have to worry about any mess. My husband and I are beyond happy with our new carpets and cannot thank Connor and the entire team at Kenny Carpets enough for making the experience quick and easy.

Still refusing to fix there installation errors. We're done…read morebeing ignored and will just pass the word buyer beware

Awesome place to do business with. Came and measured rooms next day after stopping by to get…read moreInformation. After ordering carpet they came in 2 days after it came in. Installers were excellent. Would definitely buy from again.​​

I usually do not take the time to post a review unless I am really wowed! I had the BEST EXPERIENCE…read morewith the whole team at this Carpet Factory Outlet. first of all, Tom, our salesman was personable and down to earth. I know what I want, and he was great with me shooting him down and pointing me in the right direction! Scheduling was easy and flexible. then there were the installers.... OMG, they were wonderful! super nice, kind and personable, not to mention they did a great job and helped us repair someone else's mistake. AND, we're even honest about my wall paint colors! Just a great experience! Thank you!

Asked owner for trim threshold that was told to me by his guy Greg that would leave one and it…read morewasn't with the material told me wasn't part of the deal Ok I told him but his kid said they would handle it from original deal; their customer Service is not customer centric especially with their original installer from my original review. Arrogant sales man and does not listen Go else where or get Greg to do side work he the polite one

My husband and I have bought carpet and flooring from here for years. Never a complaint and…read moreexcellent people to work with!

Do NOT give this company your business. I reached out to Cliff the installation manager to report…read moresome damage during the tear down on my bathroom floor. He was rude, refusing to help me and refusing to allow me to speak with the owner. I was charged for the install twice both by custom carpet and the guy who came out to do the install. My toilet is chipped, my molding was damaged and my drywall was damaged on a small bathroom floor. Not worth the trouble!!!

Beware Beware Beware - (UPDATE) Now the owners involved in covering up the mess - this couldn't…read moreget any more bizarre -- and yes she was yelling at me - also [had another carpet company come out to measure - guess what CCC also over measures adding another 3 feet onto my order to get more money and telling you they have to add a seam when they don't] I ended up purchasing carpet down the street and they opened my eyes to the ridiculous things this company does - they say things happen for a reason and I'm glad they did -- Here is the REVIEW - I have never been treated so poorly and talked down to like this in my life - between Mack and Kathy who was yelling at me - Extremely rude and unprofessional - If you want extra stress in your life buying carpet feel free to buy here - I was quoted a price for carpet and Kathy assured me she would honor the price - Well that didn't happen every time I called it was a new price. It was like I was in the twilight zone. Kathy actually wrote down the price on a piece of paper that you can see attached. The price kept getting higher and higher every time we spoke. Eventually she gave me the Regional Manager for Custom Carpet Centers Mack - When he called me back after a left a message he was combative and tried to say that the quote on the price that was hand written could have been anything, I said well you can verify that with your Sales rep Kathy. He became rude and disrespectful and I decided for as much stress as this was creating it was wise to go elsewhere with my business. I would advise you do the same unless you want a bait and switch on pricing. Very disappointed to say the least. What a stressful situation -please avoid for your own protection - Plus if you check their reviews most are from 1 review, reviewers probably friends or those who work there to fluff the reviews-- and this response is nonsense from the owner - I never said that the 1156 was her number that was mine when I wrote down the price - the amount per sq foot is accurate - she yelled at me that she made a mistake - so your incorrect their again - and I want others to know how bad a situation they are in for - it seems I'm not alone read all the other reviews